good customer service , food was decent for fast food. I had no issues. thanks for the service

Service here needs real improvement. The person taking your order is the first impression of the restaurant. The person who takes my order is frequently a dude that speaks in a very low, monotone but fast voice. I have two graduate degrees and excellent hearing but can barely understand anything he says. It's pretty simple..don't make it so hard for the customers! Either teach him how to speak to customers (annunciate the words and not speak so low) or get someone new who can better communicate. Sorry to be so harsh, but it's a business. read more

Rude service through the drive through. Woman with tattoos totally ignored me while making the wrong drink order and then trying to hand it to me without a word. I say that's not my order and she stayed silent and handed me my order. No thank you, not even a word spoken. McDonald's needs to step up its customer service by firing these lazy people. read more

Took the kids for lunch today... they messed up all 3 of our meals rather than asking for a re-make we just asked for a refund. While I was getting my money back I videotaped the store manager putting all our food back for resale. I watched the food I just opened and touched go into a bag and get handed to a drive thru customer. When the manager saw me recording her she got mad and told me to stop recording. Disgusting... just gross!!! read more

McDonald's - The lady in the green is the store manager you can see her unloading our used food into a drive thru guests bag - Burgers Near Me - Sarasota, Florida

ABSOLUTELY TERRIBLE, not the first and most definitely not the last wasted 20$ on dried old nuggets and RAW CHICKEN SANDWICH? no sauce, no good customer service! absolutely disgusting!! they need better employees, if i could rate a 0 i absolutely WOULD read more

McDonald's - SPICY MCCRISPY. JUST TERRIBLE THIS IS ABSOLUTELY DISGUSTING, WORKERS ARE LAZY AND NEVER UNDERSTAND WHAT IM ASKING FOR!!! - Burgers Near Me - Sarasota, Florida

Despite the average low reviews here, this place was a godsend when my husband and I (two out of towners) needed a meal after 11pm. We were staying in the area for our honeymoon, and the Taco Bell nearby was no help. All of the food was hot and fresh and the workers were professional and friendly. We had no issues and would definitely come back to this location when in the area again. read more

I get off work late night/early morning. This Mcdonalds never lets me down. The woman who made my order tonight/this morning 3:00AM is an employee this McDonald's or any company would be lucky to have working for them. Thank you for making my food fresh and doing such an exceptional job. Sincerely. read more

Absolutely the worst McDonald I have ever been to. no one spoke English messed up our order and I waited 45 mins for a cold cheeseburger and old nuggets. This place is absolutely disgusting stay as far away from it as possible. Someone should really consider firing every single person there and hire ABSOLUTELY ANYONE ELSE read more

was tryna buy my man a chee burger and the manager was like, "nah" hurt my feelings cuz he really wanted that chee burger :/ read more

Food was awful. Burnt salt burger. Toy didn't work. Only had one so exchanging it delivered the same failure to launch Sonic toy. Prices are high. Service was good and friendly. Drive thru was busy. They had frozen sprite lemonade. Nothing on the menu or other offerings looked great and the value wasn't apparent to me. Also unhealthy. But as with other fast food joints they can be relied upon for their bathrooms. This one attracts some not so savory peeps availing themselves of this well appointed and necessary offering. read more

Food was awesome, but ice cream machine was broken, service was good, but I wanted my Oreo McFlurry.

1. Every table was very dirty. 2. We stood at counter for 5 minutes and not one person greeted us or offered to take our order and so ordered via the kiosk. 3. Once I told one of the staff that all of the tables were dirty and in fact an entire drink was spilled just as you enter from the north front entrance. (This is one safety hazard which could cause someone to fall and get injured. 4. Only a few table were cleaned. 5. After asking where is the manager one appeared from the back but appeared very against helping his team. 6. I watched him resentfully mishandled items and drop them on the floor only to pick them up and put back on the food slots from the kitchen. He even dropped a hamburger onto the floor and wrap it and put back into the slot to be serve to a customer. (This is a second health violation of transmission of matter from floor to the food surface.) 7. We went to get our drinks and found a bucket of ice for the general public to "dip" their dirty hands or cup into for ice. (This is a third health violation). Once I mentioned it to Crease the manger he said that he can't help what his boss told him to do. -- This is Sarasota Florida. It is not a third world country. We have health code which should be respectful followed. read more

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Very cool floors, pretty decent food for McDonald's, this woman named Sarah was very nice and gave me an extra fry

Patricia was fantastic and this location is functioning because of her. We visited on Easter Sunday to find the drive through speakers not working. When we walked in the place was clearly under staffed. We saw Patricia behind the counter answering employees, serving customers, packaging food - she was multitasking like a champ. We chatted with her once it was our turn and confirmed that not only did employees not show up but they didn't even inform her. She is the type of employee that keeps a place from crumbling but doing way more than she should. We want to make sure she is recognized for her making spend our money at McDonald's. read more

Ordered two combos in the drive through. They only gave me one fry. I went in there after I parked to get the second. The lady argues with me saying that I'm just there to get free food. Low quality employees. Low quality food. read more

A wasted visit Just south of the intersection of US41 and the end of US301, this McDonald's is in a good location as far as visibility is concerned but a bit tough to get to if you are heading south. Once I arrived I found a double lane busy drive thru and not much parking around the building, like they put this McDonald's on too small a piece of property. I managed to score a spot and headed inside. There were just a few customers ahead of me, I've often found when a drive-thru is busy the inside is not. As I waited I became aware that nothing seemed to be happening, I only saw a few workers and I did not see the hustle and bustle of a place putting out food. I then realized the one order taker wasn't taking any orders. After I stood around for a few minutes I overheard one of the customers saying something that would indicate the McDonald's was having some sort of system problem. I left. No food, no communications...no stars. read more

they cancelled my order after me waiting for 20 mins after already placing a mobile order 20 mins prior.

Terrible service . May 26,2022 I went to get food and they had no one who knew English, I said no seeds plain bun and they said " no cheese got it" Cheeseburger's read more

Super rude people works here today, we came today at 4 pm and the lobby restaurant area was closed , no it even a note in the door , when I asked they were even worst with their answer... I know is clear that lady should stay home with that attitude instead of coming to a Chain fast food restaurant like that, horrible.. read more

Slowest McDonald's I've ever been to....Jesus coming back before i get through the drivethru

My order was wrong and employees refused to fix it Despite being offered receipt and order. The window was shut in my face! Super cool love paying for food I don't get! Also it was super slow, there were only 3 people there and we waited at least 30 minutes to even place our order read more

Slow slow slow slow, the slowest Mc Donalds in the United States of America. 4 cars in front of me I almost waited 20, then when I arrived at the pick up window I realized there was a overwhelmed lady doing everything. So two are the things, bad management or cheap owner.First and last time at this spot. read more

I'm writing this well after the fact, hours actually, but this has to be the slowest establishment I've ever been to. The food was great, the people were very hospitable and kind, but it was literally so horribly slow. It took 20 minutes - give or take a few - to get our food and leave. I cut a guy off and paid for his food I was so ready to leave. Open 24 hours? More like that's how long one waits for their food in the drive thru after 12 AM. I would have left a 1 star if it weren't for the patient and kind people working the drive thru. I have no clue what held it up so long, but the line did not move for 18 minutes. read more

McDonald's - The line that didn't move for fifteen minutes. - Burgers Near Me - Sarasota, Florida

Great quality, if you're not look for a late night meal. (And it's McDonald's.. so of course you're looking for a late night snack) All of their signs say they're open 24/7 - that's a lie. This store randomly closes at 10:30, or 11 some nights for no apparent reason. I just tried to go again... it's 11:15pm. They're closed. Lights are off. Employees are inside walking around. Not sure what's going on with this place. read more

Really like this McD. Convenient location and food consistently good. Nice inside as well.

Fantastic place and the best service! Really delicious! If you like Macdonald's, you'll definitely not regret!

Shitty customer service, when you order no onions because your allergic to them an they just pile them on anyway. Then I asked to speak to a manager she said I am so I told her my problem I could tell she wasn't listening to me so I asked for her name an she said no I get u a manager. So she lied to me about being a manager then the next women who got on the phone just cussed at me an hung up. Great staff $15 a hr my ass go fuck your selves. read more

If the goal of your evening is to become increasingly frustrated, and begin to fantasize about destroying random golden arches...then look no further to McDonalds. I took my son out to get a milkshake, and this was 3rd McDonalds I had gone to that claimed their milkshake machine was broken. Seriously? This isn't the first time this has happened either. All three of your restaurants can't get their act together? My guess is that all the machines were getting cleaned and employees were told to say that they were "broken." Sweet Wendy lent a helping hand, and beckoned me to her establishment, which of course had what they advertised to have. In just a few minutes, he was enjoying a frosty and we were on our way. read more

I just want to send praise to one of the team members I believe she is the manager her name is Maria at the Sarasota location (787 N Washington Blvd, Sarasota, FL 34236). After the restaurant and messed up my order a few days ago she went out of her way to not only bring me a very sincere apology note, but she also brought me a huge bouquet of red roses as well as thirty dollars and was so apologetic. Now, this is customer service!!! I don't know what can be done but she needs to be recognized and praised!! SHE is an amazing face for this McDonalds. She truly cares for her customers. She went out of her way to ride a bike all the way to my home to personally apologize!! I am so in awe! I am sure she bought these flowers with her own money and gave me 30 of her dollars! WOW, what an amazing woman. read more

I thought this place served..."fast food"! Twice I've had to leave without food and wasted gas, because they are either understaffed, or just too slow getting food out to the customers on late nights, my lunch break is only 30 minutes and twice I've had to wait in a line of 6 other customers for 20-25 minutes, just to leave pissed off. If you want fast food during the late nite hours... best to go someplace else, because by the time you wait you'll be 300 years old. They really need more staff on late nights or tell their employees to stop wasting people's time and gas. read more

This McDonalds has the worst customer service I have ever had! I went back numerous times and gave them chance after chance before posting this review... I have continued to get food and drinks wrong and the service is rude as if i am a bother for purchasing something from them. I am DONE! I will never go back to this one. read more

I came in just after 8 pm and apparently the no shirt no shoes no service rule was being ignored. A child was wandering around half naked while his mother shouted commands at the staff. It made me really uncomfortable. On top of which, I ordered ahead, but it took so long I ended up inside waiting for my meal. The manager was frantic. It was an altogether awful experience. read more

Well to start i placed an order on the app and when I got to the place I got in line for the drive thru. When I told them I had a phone order they told me to go to the second window and tell them my order. I did so and was told we have to start your meal so you'll have to wait in a parking spot. 1st error than I got my order and noticed items missing so I tried to get their attention before walking inside but no luck 2nd error. Than I had to wait in-line again while my other items got cold then when I proceeded to tell the girl they forgot an item and I told her what item, she questioned it. Than proceeded to get my item than asked me am I sure I was missing the item?!?! Like obviously why would I wait in line again. Major disrespect. I wouldn't even buy the homeless guy down the road a meal from this place after that. read more

Slowest frickin McDonald's on the planet. Forget about the drive through after 10pm....literally half an hour to get McDonald's drive through. read more

Ordered 3 coffees and a large fry for dine in at 5:55 pm while the store was mostly empty. Went up to the counter at 6:10 and the coffees were done, but the fries weren't for another 5. My iced coffee tasted like water and I got everyone at the table to try it to confirm before I asked to get it fixed. They just poured more coffee on top of it... read more

Awful. Ordered fresh double burger. It was room temperature. Fries. Cold .lousy meal

Horrible experience. I drive for Uber and I picked up 3 girls from Siesta Key. They asked if I could stop so they could get food. Pulled up to the second drive through and one of the girls asked if we could get some service. They lady said she would be with us in just a moment. We waited forever and she never came back to take our order but cars in the other lane were ordering. We finally left after about 10 minutes with no food. Very bad customer service!!! read more

I went to the store at 6:30 am on July 6th and the doors were locked they were in there but no one would open the door, then as I was leaving a person came out side to wash the parking lot there attitude is we don't care they give bad service I eat there or should I say use to go there i will go back. read more

I have to totally disagree with the previous comments. I recently picked up a cheeseburger and a large drink from the McDonald's by the airport and they messed up the entire order (wrong drink and cheeseburger had ketchup when I ordered it without any). I did not notice their mistake until I was almost home, so I swung by this McDonald's (close to the new Publix) in hopes they would correct the mistake. They happily corrected the mistakes, free of charge, and were totally nice about it! I was very happy with both the manager on duty on the guy (Noah) behind the counter, both provided outstanding customer service! read more

This place is always slow and you never get the amount of fries you ordered. I went to get breakfast for my pregnant friend and arrived here at 4:15am. They told me they will be open in 10 minutes even though it's open 24/7. So I parked on the other side of the parking lot to wait for someone else to arrive. 5 minutes later someone comes pulling up, so I went right behind them. They took his order, and then they finally took my order. I didn't say anything but I was upset. After I got my two sausage McMuffins 10 minutes later I start to drive off. I'm thinking I should check this before I get home... No cheese. Really?!?! Ok so now I have to drive all the way back in the drive thru to get my sandwiches right.... I left at 4.45am.... 30 minutes to get two sandwiches. Thanks McDonald's for "fast food". Got home and my pregnant friend was about to rip my head off for being so hungry. read more