I have to say this was the best chipotle team I've seen in years!! I had an online order for pickup. They were friendly and greeted me right when I walked in. My order was correct and on time. Once we were home it was all delicious and again prepared as ordered. Great job! read more

Filthy filthy filthy! We have been to a lot of different Chipoltes. But this was unreal. Picture describes the area out back of the restaurant. The inside was dirty too. read more

Chipotle Mexican Grill - Area out back , the sidewalks & inside too - Mexican Near Me - Sarasota, Florida

This is disgusting, the floor is not cleaned like since this morning and the bags of the deliveries are put on the food that they have watered on the table!!! It's completely disgusting, I don't even show the preparation table read more

Chipotle Mexican Grill - This is disgusting, the bags of the deliveries are put on the food that they have watered on the table - Mexican Near Me - Sarasota, Florida

Never seem to have ingredients ready ie...chicken, peppers and onions, chips taste stale

Absolutely terrible ordered two cheese quesadillas and when I got them it was just tortilla with cheese not even cooked and when I went back in to ask for my food to actually be cooked they gave me attitude and told the worker to burn my food absolutely terrible service and terrible food never again eating here read more

Really clean and great customer service! I appreciate the hospitality of the staff there!

Terrible service, poorly run, and extremely small portions. Employee was coughing while making food, food carafes were low or empty, and employees were unfriendly and rude. Will never return. read more

I came to Chipotle with my family -- 7 people total -- and we spent a decent amount of money. While trying to find napkins, I didn't immediately notice where they were. When I asked an employee (an African-American male) for help, he responded with shocking rudeness: "What, are you blind? Open your eyes and look up, idiot." I was stunned. No one deserves to be spoken to like that. I immediately approached the manager, hoping for a professional response -- but she did absolutely nothing. No apology, no explanation, no accountability. The employee didn't change his behavior either. This kind of attitude is unacceptable in any business, especially one that claims to value customer service. My entire family was shocked by the way we were treated. We will never return to this location again.k to this location again. read more

This is my 3rd terrible experience at this location in just a few months. I'm a longtime Chipotle customer and I can't believe how horrible this location seems to ALWAYS be. Why bother going? My first 2 complaints were for nasty burrito counter prep areas on 2 separate visits, one being late at night where it looked like the place hadn't been cleaned in hours. Today I walked in, second in line, and after watching the burrito maker confuse the order for the person in front of me, I got ready to order. My turn came up, I asked for a burrito and the person didn't understand me and grabbed a bowl, I said no, BURRITO, and she grabbed a tortilla. I guess that was the next best guess, right? Then I asked for double wrap and then this is where it got nuts. I spent at least a minute telling her what I wanted as she proceeded to show me the bowl again, and then folded the tortilla into several shapes, then rolling it!?!? Then she folded the second one into shapes next to the other tortilla, then ANOTHER person came over and they both folded them simultaneously. Both of them started speaking Spanish to each other and came to some conclusion to start over and do it again.... Unbelievable, I walked away towards the pickup order person who seemed to be waiting for the next order and asked her if she could help make me a burrito since the rest of the squad was still making origami with tortillas. "No" she said, "I can only make online orders. " I then asked for a manager, someone came out and just started saying to me out of nowhere they can't make large quesadillas anymore. So I gave up. Never did I utter the word "quesadilla". This was a total clown show. Why is this store always either filthy or clueless ?!?! Anyone that's gone to a chipotle throughout their life could probably walk right on up to the assembly line and construct a burrito for themselves or someone else. How can the employees there getting paid to do it be so clueless? Makes you wonder what goes on with food safety and handling, and prep at this location. Disgusting to think about. read more

The food is so delicious! They give what's worth the price I tell you that much! The service is good I don't really talk cause they go very fast which I love! The atmosphere is very nice and clean never really messy honestly! read more

This is the filthiest restaurant I've ever been to, and this isn't a one off experience at this location. The male employee making the burritos/bowls was downright rude, unresponsive and to be honest, a little off. Our family commented on odd the encounter was after. The female worker that helped at the condiments/toppings area seemed pleasant enough but didn't quite understand our request of the salsa we wanted and added an extra one on there that we didn't want. She didn't offer to remake, just a sheepish smile and sorry. She wasn't rude but just didn't really understand. The kitchen area looked visibly dirty and unclean. Same with the riding area. Every table that wasn't occupied had trash still sitting on it and the store itself had a dirty appearance, as if it needed a deep cleaning. I'm not sure if this is a corporate or franchise store but some people with the company need to come in and take a look. There are a lot of options around this area, from high end to casual, to choose from and I wouldn't want to return of changes aren't made. read more

It's a chain, so the usual applies. -consistency -quality -cleanliness The location of this Chipotle is brilliant. Its directly across the street from a hospital and 2 blocks from the Sarasota Bay. There is plenty of parking and the dining area is big and well lit. I appreciated the open feel and efficient service and I was about to give them FOUR stars. But then they served old lettuce. WHAT? Oh my goodness how could they have been doing so good and then, "Bang" out of the blue, poor quality. You can tell old or poor lettuce because of the browning on the leaves and especially around the edges of the cuts. -consistency-yes -quality- no :( -cleanliness -yes I'll be back tomorrow and we'll see if they get new lettuce. read more

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Unbelievable I ordered a bowl a steak bowl my favorite. It came on time but when I looked in the bag, it was three quesadillas and a soda. I ordered the meal through. doorDash, I was very upset because it was late night and I really wanted my bowl. I called them and said I don't want this. You can come back and get it. I spent $23.80 to be exact for a bowl and I got four quesadillas and some sour cream on the side and a soda. I asked them to at least have something else sent out the DoorDash people said unfortunately we can't do that now it's obvious this is not my order. All they had to do is call chipotle to see that my order wasn't picked up correctly because someone else's order is incorrect also cause I have someone else's food they told me there's nothing they can do. I was so upset DoorDash does not stand behind products when they mess up. I wanted them to send that driver back to get this and go back and get my food and they wouldn't do it. When they mess up your order they should fix it. The driver made a mistake. He didn't look at the package so it was up to him to redo this. They told me I had to replace my order and then turn they would refund that money. I felt like it wasn't my responsibility to repay again. DoorDash is terrible. I won't use them again. read more

I love Chipotle.....but this location is terrible!!! Poor management, poor service, always mess up orders, completely wrong orders, missing ingredients like guac theyve upcharged for, sloppy careless work, regularly 30-45 minutes late for pickup orders. Probably the worst chipotle ever. Fire the manager and clean house at this location. Its long overdue. read more

Always gets your order wrong and is almost Always out of the salad dressing. If you order on the app and they are out of something they will just skip it. For example: I ordered a solid one time, got home and it had everything except for the lettuce.... When I called they said we were out so we just skipped it. Ordered chips and queso.... got home and had queso but no chips. read more

Chipotle Mexican Grill - Mexican Near Me - Sarasota, Florida

Open til 10:00 pm but doesn't accept customers after 9:10 (tonight anyway). Doors were open but they had a "building hazard". read more

I've been looking at the reviews of this place and I must say I was a little worried when me and my family went to the restaurant. However I was pleasantly surprised. Food was fresh and tasted fantastic; better than many other locations in fact. The service was even better besides the lack of knowing the difference of a burrito and burrito bowl. Restaurant was clean and had a nice breeze. Me and my family sat outside; perfect shade and nice setting. Loved the birds! Very nice birds. Amazing birds. Great birds. read more

This restaurant is hands-down the worst chipotle I've ever seen my employees decided to come here twice. The first time the cashier made me get forks and silverware from underneath the soda fountain. Then they said they were out of napkins and they couldn't help what the delivery driver had delivered if there's not enough. The quality the food is terrible the employees are rude and this is the last time we're coming back here for the simple reason. Look at this table it's been sitting this way for 20 minutes read more

Chipotle Mexican Grill - This is leftover food has been sitting there for 20 minutes so even prevents people in groups of four from even sitting down - Mexican Near Me - Sarasota, Florida

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This is likely the worst Chipotle I've ever been to. First, in the parking lot the was garbage everywhere, food containers, trash, etc. Walked in and there were 5 people all sitting near the front. At least 3 of these were employees, maybe all. I saw 3 get up and walk into the back while we were there. There were 2 employees behind the counter, neither wore a mask FYI. There was no guacamole, no grilled veggies either. Being vegetarian, we asked if there was more of both but told no. This was a Thursday night 12/9 at about an hour before closing. I think the owner needs to know this is pretty bad. Where was the Manager? Why weren't people outside cleaning up, why would you ever run out of ingredients? We should have just walked out but I like Chipotle usually. read more

Don't ever go or order from this address: 1707 S Tamiami Trail, Sarasota 20 minutes late pick up order, she was standing by our food putting the sticker on and talking to someone, so i went there like that's my order and she said "one moment it's not ready" and she kept talking without giving my order out while they were 20 minutes late already! TERRIBLE CUSTOMER SERVICE, TERRIBLE WORKERS! read more

This review is based in many visits over the course of a year... Employees usually treat you like they're irritated and you're bothering them while you're standing there ordering. Food is RIDICULOUSLY priced. It's crazy how expensive this place is. Food tastes pretty good which is why this isn't a 1 start review. DO NOT order take out... they don't follow the written instructions and the amount of food is about 1/2 of what it's supposed to be. These things actually seem to be a consistent problem in most locations. I want to like chipotle because I like the food, but it's a poorly run company. read more

By 6 or 7 they already out of veggies,guac & chips not at very good experience and if I go early portions get smaller lol tf there is always something with this chipotle read more

Easily the worst Chipotle location I've visited. Consistently bad from a customer service perspective otherwise I wouldn't have bothered to leave a review. I visited today at 3:30pm, I was the only person in line, never greeted, never told someone would take my order...I left after 5 minutes and got my food elsewhere. There were five employees present including the cook and the guy who shuffled from the back eating a tangerine. There was a "no change" sign at the front, no problem. On other visits they ran out of white rice, and another visit they were out of one of the proteins. The only reason this spot hasn't closed is location, they're directly across the street from Sarasota Memorial Hospital. I suggest Chipotle regional management visits this location periodically as "secret shoppers" to experience this poor representation of their brand. read more

Lunch review Standard chipotle restaurant. Food will taste ok. They problem here is that it is located so close to the hospital that it gets slammed at lunch time. Combine that with what appears to be some management/ownership issues: unable to accept credit card at times , short staffed at times, out of something, unable to online order creates a log jamb of a line and frustrated customers. read more

I ordered a burrito online. Was ready 20 minutes later. It was fresh and delicious! No complaints!

This chipotle is one of the few that always gets my order right while mobile ordering!!! They put the perfect amount of everything I want!!

I know y'all are working an hourly wage job, but customer service is your job and skimping out on ingredients is poor. Not one smile, not one hello, tiny little bowls and everything in the entire place was empty. I stopped coming here as much because it's poorly staffed with unhappy people and the portions are super weak. Will not come back to this location. Re-staff and retrain. 15 minutes later : Just read the other reviews that I didn't see before leaving mine and I have to tell you. You have 1 star reviews DOWN THE ENTIRE page. NOT ONE manager comment to address anyones problems and corporate hasn't even stepped in yet? Who the heck staffs this chipotle? This goes all the way up to you guys at the top and down to your front of line staff. It needs to be fixed ASAP. I am baffled that not one customer has been answered to address the same issues everyone is having. It's the same problem in everyone's reviews, : Poor staffing, terrible customer service, cleanliness of the store, food quality is on a huge downward slope..... it's been over a year with the same complaints and no one has anything to say about it. That's crazy to me..... read more

The ONLY reason I go there is for the vinaigrette... however now you can only get 1 per burrito. Maybe if the cups were filled more than 3 mm I wouldn't need more than one. Will not be going to this location again read more

When your staff is unprofessional because THEY messed up an ENTIRE order over $100. Instead of providing customer service and remaking the food (we returned the first order), they decide its a good idea to laugh and make fun of us FOR THEIR MISTAKE. We order from this location quite often, and quite often, they get the order wrong and label everything incorrectly. It's not hard to follow instructions on a ticket. The manager was completely unprofessional as well. Ridiculous. I hope that management and corporate fix these issues. We will never be ordering from this location again, and we're going to network to EVERYONE we know not to order from that location as well. If I could give ZERO stars, I would. I don't recommend this location to anyone. Stay away and get food elsewhere. read more

I have been to Chipotle all over the United States. And this is hands down the worst Chipotle I have ever been too. The works sucked ass and so did the food. They refused to put chicken in my quesadilla, while every other Chipotle has. I mean it's a CHICKEN quesadilla. And the rice was not cooked all the way and it did not have the lime taste to it at all. Also the chips were awful with no taste to them to. They also ran out of the kid chip bags for the kid meals and did not replace it at all. While we paid for that because its the part of the kid meal. Also the queso fucking sucked ass. The sweet tea was also old and tasted funny. The whole experience was awful and I do not recommend ever going. If honestly they should put something else there, and get rid of the chipot! Also the paper straws we're awful read more

The food is awful, the rice is old the beans are hard and the lettuce is old. Don't waste your money on this nasty ass food.

Today I ordered the food from DoorDash and they brought the totally wrong salad every single item was wrong. I'm on a strict diet and instead of steak they put Barbacoa and I ordered and paid for double steak there was barely any meat, they did not put my sour cream cheese or hot salsa instead they put rice and literally four beans. There was a sticker still on the pepper for the fajita veggies. I don't know if this is some kind of joke because anybody that would pay money for a salad with four beans and a few grains of rice sprinkled in is stupid read more

Chipotle Mexican Grill - Wrong salad 100% - Mexican Near Me - Sarasota, Florida

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Do not order delivery. There will be missing items and you cannot call the restaurant. Automated system. So they just rip you off and no one will ever take responsibility. read more

I rarely write reviews, but this Chiptole is poorly run. A horrible representation of the $CMG standard... Online order placed 8:45 promised 9 pm. Ok, I gave them some time, so I showed up 15min later. I waited until 9:45 to receive it. They would make the order of the people in line over the promised times. They have a second area to make online orders, and it isn't even being used properly. I didn't have the drink I ordered, and the cashier spoke very little English. Who runs this location? Chiptole is supposed to be fast food. Overall you don't expect this from a company that is public like this one. read more

Horrible. I took 2 bowls to go. The rice was uncooked. They did not have guacamole. And after I paid a claim my ticket and they said... our printer is not working so we can't give you any receipt, and the cashier was eating and talking. This place seems dirty and the workers are all except friendly. Really bad experience. read more

Incredibly slow unorganized no enthusiasm no sense of urgency lack of supervisor or manager staff unethusiastic and rude most likely due to lack of support from the management team. read more

Worst restaurant ever trash on all the tables dirty place is not busy 10 employee standing around what a polic crap food was cold and it broken glass out on the patio this place needs a third of a star review at best read more

food was awful worker was terrible couldn't wrap my fucking burrito i even gotta picture

Easily the worst chipotle. They never have all of the toppings and they prioritize Uber eats orders over paying patrons in the establishment. I asked for cheese and they said they were out meanwhile they have plenty to give to online orders. read more

Service never changes the employees always have an attitude an don't listen when your order. An the management isn't any better. An always love they take there time an let your food get cold before you pay for it an Update 5/24/20 still same shitty service an attitude From a specific female staff member. Watched a customer ask if there was any chips left was told no the. Watched her serve her friends bags of chips fresh from the back. Then gets an attitude an cussed at you when you call her out. read more