Tonight, 4-24-26, I ordered dinner for myself, my husband and my son at 5:17 on the kiosk. At 5:37 my husband had to ask where our food was. There was no one else in the restaurant but one other couple drive-thru line was not long. The girl was confused and said let me check on that and took our receipt. At 5:45 I went to check on our order. I saw the girl put fresh french fries on the tray and said that they were just waiting for the rest of it. But I stood there watching her pool sandwiches out of a bag that had been sitting there and put on our tray. I asked her when she gave me the tray if it was fresh because I watched you pull it out of the. She says oh I can warm it up for you. And I was like no I want fresh please. This is 30 minutes after I've ordered my order. Why would I want something that's just been sitting there lost? The manager glanced at me waiting then went and hid in the back. She should have at least come and apologized for the mishap. I would have preferred that over the 2 cold apple pies they gave the 3 of us . Won't go back there for a long while. read more

Horrible service. Order meals when they gave me the bag they didn't give me my drink cups. So I looked at my receipt saw they just charged me breakfast sandwiches and when I told them had a complete attitude and seemed annoyed with me. If I say I want a number 2 how is that me not wanting the meal. I still was expecting to pay the difference, not like I was asking for anything free. Definitely won't be going back again. read more

Most horrible customer service for a mc donalds I ever been to, ordered $50 dollars worth of food for my family 15 minutes before they closed through the app, if the app allows me to place the order it means IT IS AVAILABLE, showed up before closing time and they just figured I wouldn't come so they didn't make the food, when my dad spoke to the manager they decided to make the food POORLY, I added bacon and cheese to 2 chicken deluxes, one with no tomato and they sent just regular chicken burgers with none of my add ons and missing a soda! Can't even ask for a refund because mc donalds app doesn't allow it read more

McDonald's - Burgers Near Me - San Pablo, California

Ann is an exceptional employee..Came by and picked up a chocolate in the restaurant and she has people's order up and out as fast as she can't. She made sure I was taken care of y leading other employees to take care of my order because she was swamped inside the restaurant. I love your chocolate milkshake. read more

McDonald's - Choco milk shake - Burgers Near Me - San Pablo, California

You just lost a customer. . . Referring me to the kiosk . The "shift manager" should have stated would be with you shortly, but there is a kiosk option. The customer before me was an older gentleman, who may have needed assistance with the kiosk. If I could give zero or negative stars. . . Your restaurant may have earned it. read more

McDonald's - my receipt given with order - Burgers Near Me - San Pablo, California

See all

Place is still closed after 6am. Suppose to open at 5am. Place is a joke. Yelp. I dont need 85 letters to tell people not to come here. STOP THE NONSENSE YELP. read more

Don't expect them to actually open at 5am.. went twice in 1 month both times wasn't open at 530am. read more

Was just here February 13/2021 6:36pm order #96 Mc chicken sandwich smells like perfume, who does that on the food preparation Please was your hands/gloves or whatever it is your using cause it's not cool read more

See all

This is a very long overdue review of this McDonald's #11301 on San Pablo Dam RD. Each drive thru experience has been ALWAYS 9/10 unpleasant. This one takes the cake. Every greeting is not welcomed with a hello or hi but with "WHAT CAN I GET FOR YOU TODAY" so you give your order then the response is "ANYTHING ELSE" unwillingly to even bother with offering another item such as dessert; cookies, apple pie, sundae, etc. The sad thing is that I don't even blame these employees; it starts with management. To be honest, whomever is the franchise owner needs to properly retrain the entire staff. For example, I clearly ordered a quarter pounder cheese meal with NO ONIONS and PICKLES. Fail! Why even waste gas and mileage on taking this back for a new meal when you already know that the staff preparing your order don't give a f*ck! My advice for those who know deal with the negative vibes at every visit really need to consider taking the survey. Good customer service is key! If the morning, noon and night staff are going through any personal issues, leave it elsewhere! Don't bring it to work! read more

McDonald's - Quarter Pounder with Cheese Meal - Burgers Near Me - San Pablo, California

Very rude at the driveway counter. The lady was so arrogant. Will never go again. Change your staff to be customer friendly. read more

McDonald's - French Fries - Burgers Near Me - San Pablo, California

2nd time we came at 10:30 & no one is responding on the Drive Thru order line..... HORRIBLE establishment. Will be making a call to Corporate in the morning.... drive through & 2 woman pretended to no see us drive by.... if you want to close early change your hours. date & time... January3rd... 2023, 10:30pm.... read more

I love the oatmeal and sausages, but my double cheeseburger and fries was dry and cold.

they close the drive thru line 30 minutes early and that is so annoying because the other one is across town they need to do better at this location corporate need to be involved! read more

McDonald's - Not 11pm yet 10:30 pm other cars where trying to go in to but it's closed early always does this annoying asf! - Burgers Near Me - San Pablo, California

See all

It shows on the app but apparently curbside service is no longer available, at least at the store. After waiting over 15 minutes I went inside the store to pick up my order but no one was running the counter. I asked to speak to a manager. The manager communicated the information regarding the discontinued curbside service very poorly. They need to take out the signs and remove the service from the app. While I realize it may not entirely be the stores fault, one star for poor service. Update, as I was leaving the parking lot I noticed one of the workers bringing out an order for curbside pick up. She said that curbside was still being offered. Looks like the shift manager on duty lied. To the store manager: I hope you're reading this or I hope this gets brought to your attention. read more

This place gets five stars for the following reasons: Staff is extremely nice with a great smile. My drink was made within one minute of ordering. Free of foreign sediments too! Very quiet place; I feel comfortable here. read more

McDonald's - Unlike the one at Richmond, CA, this iced coffee tastes great. - Burgers Near Me - San Pablo, California

See all

They don't open the doors until 10am . Truck drivers and workers with large trucks can't eat breakfast. Good way to make me never come here again. Use to eat here every morning. Oh well I'll give Starbucks my business read more

This is my all-time favorite location, but even so you will not earn my 5th star because you're still McDonald's! I've never had a problem here, service is always friendly and competent Anyhow, this location has the youngest staff ever. You'd think they'd be careless and unmotivated but they are more professional than some of the more seasoned employees at other locations. read more

Definitely one of the better McDonalds I've been to. Fries always come out fresh hot and crispy, service is quick. And for long as I've been going here since relocating to the area, their super nice and customer service is great. I only use the drive thru so that's all I'm able to speak to. Sometimes the fries could use some more salt but I'll just sometimes add some on myself, no big deal as long as everything's fresh. read more

I placed my order through the McDonald's app and paid for it. I drove up to the second window and showed my phone which had my confirmation number on it. The lady at the window told me that her manager said that I had to drive back around to say my order number into the intercom. read more

Macdonalds has a strange layout here. parking wasn't a problem. service wasn't a problem. no one in line. buys: coffee(m 1.) -reasonably strong, fresh, good value -notes: every food item is an avoid for being pricey, full of chemicals, frutose,,, read more

Asks you to pull out of the drive thru then proceeds to tell you they are out of items you paid for. Management doesn't help you out in fact their scared. Fact I will go all the way cross town to mc Donalds cause this place is ridiculous major zero read more

Do not come they forgot my cheese burger and I had to come back and when I went to the window to confront them they acted like if it was the most complicated order they ever made like just give me my cheese burger and then I had to go back and get my milkshake because they also forgot to give it to me and they still payed us for it they also have big huge rats outside and they also forgot my drink! And rn I'm back to get my shake and the girl taking orders saw us in the drive thru and took the other person's order and a guy had to take out order and when we pulled up she sitting down using her phone and when we got our shake I asked for a cup of water and they didn't even give me that poor service don't ever come here idk where the manager was at this time but they need to come back and fire these people read more

One star is too good to this place , I would give Cero .. worst customer service ever .. they took my order incorrectly , once I got to the first window I asked to add on something that was missing to my order . Their answer" you have to go around " then I talked to a manager with no communication skills... read more

The car in front of me and I sat at the speaker for about 10 minutes With no answer. Went up to the pay window because no one responded to say two staff just chitchatting and ignoring us even though their sign says they're open. read more

I have been to McDonalds several times over the years (only for coffee as I prefer super light coffee as Starbucks/Peet's are too strong for me). I always appreciate it when the cashier offers to brew fresh coffee when I order...An added plus is that the wait is never too long at this location and they have ample sitting space.. read more

McDonald's - Freshley Brewed and extra hot! - Burgers Near Me - San Pablo, California

I normally don't write reviews, but after how I was treated here I will, sorry if it's a bit long. I went today with husband and kids, for the McGriddles but they didn't have any. Ok, fine under stable, but then the woman at the intercom was being rude and rushing me, and again still understandable it was a busy drive thru. Got to the window, she ignored for a good minute or so as she was still taking orders, didn't say hold on or anything, eventually she came to the window, told me my total again, and I gave her my debit card. I seen she ran it twice and noticed she wasn't paying attention as another employee started talking to her, I seen she presses a few buttons and I assumed she voided it. Gave me card back, but no receipt, I tried to ask her for one but again she ignored me and looked to be talking to someone out of sight. By then I noticed the line was getting longer and I was getting annoyed to be ignored and not told anything of what's going on. Then, out of nowhere I'm assuming the manager showed up, replaced the roll, both ignored and didn't say anything of what was happening, finally after another 3-4 minutes they noticed I was still there the manager asked if I wanted my receipt. I said "yes, please" still trying to be polite and patient. Neither handed it to or said anything else and the manager just walked away. After another minute, the lady taking orders told me it was at the other window, I still being polite said "thank you", I drove to the second window and she didn't say anything either no apology no sorry for the wait nothing, just handed me my food, then as she was handing me my drinks which I seen she said my receipt was right there and to have a nice day. That was it. Like wtf. So, I told my husband when we get home (since the boys were getting cranky and wanted to eat) that I'm checking my card online and making sure the food is correct. The food is correct, and delicious, but I noticed I was charged double on my card. I thought she had voided that but since she didn't say anything and neither did I she probably assumed I didn't see it, well I called them and no answer, sent to voicemail which I left them, my husband called and same thing. It's been 3 hours and still no call back. So, I said "f it!" I will do the survey and tell them what's going on, I will give it one more hour to see if they call me back if not I'm calling cooperate. I'm usually a pretty patient person, but the way I was treated and talked to, being double charged with no explanation the entire time waiting there, I will not be returning there no matter how convenient the place is. read more

Place got some rude employees like legit, I wanted to get my Oreo Frappe but I guess they didn't have it and the lady was just being rude for no reason. She didn't give me her name or anything but anyways won't come back here anymore. read more

Shout out to shift manager Brian. I had an issue with food I purchased and had to go back after making it home, the lobby was closed so, drive thru again. Brian apologized and thanked me for being a customer. Gave me a full refund with on $35.00 after returning 1 meal. Restored my faith in Mickey D's. read more

I had a problem with my order after getting home and realizing I was missing a few items. I returned back to the restaurant via drive thru and asked to speak to a manager . A guy named Brian came to the window and was EXTREMELY RUDE and INSENSITIVE about the situation . ANOTHER manager had to come and FINALLY got the situation resolved. read more

I just ordered Uber eats and they didn't give me the milk but instead the apple juice. I can understand if they didn't have any milk but the thing that shocked me was that the apple juice expired 2 years ago!!! How can they serve expired food. read more

McDonald's - Expired apple juice. - Burgers Near Me - San Pablo, California

If I could give less stars I certainly would! I should know better than going to this store......they always forget half the order! I was trying to be courteous and hurry because the line behind me was really long . I called and got a message machine. read more

You can't beat the convenience of a drive-through window, but I can't count the number of times I've received an incorrect order... fried chicken sandwich instead of grilled, sausage McMuffin instead of with egg... sigh. It's a longer wait, but I so recommend high-tailing it to the nearby reopened Red Onion if you're wanting a burger-fries-shake kinda meal. Local, delicious, and grilled when you say grilled. read more

You caught me at McDonald's. We were desperate. Well, we weren't sure if the retreat we were attending that started at 10am that day would provide breakfast and we weren't going to take a chance. I hate to admit this but I actually do like the Sausage McGriddle. Don't remind me how many calories it has. My friend tried to build rapport with the cashier by telling her his ridiculously customized order in Spanish. Why couldn't he just pick something simple like everyone else? (He did the same thing at Starbucks next door - that poor girl did couldn't even figure out how to price his drink). We got what we needed and left quickly. When we arrived at our retreat 30 minutes later, there was a huge breakfast spread. Oh well. read more

This was the worst McDonald's experience ever and the bar is already pretty low they had a rude person on register they charged 14$ for pancakes and sausage which is supposed to be 5$ then proceeded to forget to charge one the meals prolonging the process forgetting a drink as well way to early for this read more

I had a day off and just craving for big breakfast . I ordered my breakfast . So I look for table to sit but most of empty table are all dirty . When my order came up . I ordered a combo and my order is not a combo since there is no hashbrown. I have to ask for it and there is not even a jam or jelly and there is no napkin anywhere except that you have to ask for napkins. As I finished my coffee , there are ground coffee seated at the bottom of my cup. So disgusting . I think they should trained their staff more and how to things and customer service better to live up with McDonald's standard! It is sad because I like McDonald's ! read more

What can I say? It's McDonalds and we shouldn't eat there, but it always calls us right back. The employees are pretty cool most of the time, but they hold personal conversations when they are waiting to take your order.... Unprofessional, but I won't elaborate. My Vittles: Double Cheeseburger. Bread was like rubber, cheese was not melted and too much ketchup slopped on. I threw it away. read more

YELP 100 CHALLENGE 2014 33/100 Just left here and I must say that the staff needs serious training. Especially the rude little girl who resembles a duck at the drive through window..Octavia is her name. Sooo condescending. I mean, I understand being mortified by the fact that you work at mcdonalds, but I didn't make you apply there lol read more

the one mcdonald's i still go to since childhood. i don't remember how the service was since then, but there's a cute girl working there now. yayyyyyyyy! food is still pretty much the same... i think their ice coffees are sweeter than the mcdonalds in hercules, which i like. read more

I just visited the restaurant and I was expelled because no one can eat in the establishment, but if more American teenagers were eating inside and only I was taken out because of the discrimination read more

They doused the snack wrap in ranch sauce, soiling the good warm chicken that was inside. The ONLY good Bay Area McDonald's ruined my order. :( read more