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    McDonald's

    2.1 (59 reviews)
    Open 4:00 am - 12:00 AM (Next day)
    Updated 3 months ago

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    Most horrible customer service for a mc donalds I ever been to, ordered $50 dollars worth of food for my family 15 minutes before they closed through the app, if the app allows me to place the order it means IT IS AVAILABLE, showed up before closing time and they just figured I wouldn't come so they didn't make the food, when my dad spoke to the manager they decided to make the food POORLY, I added bacon and cheese to 2 chicken deluxes, one with no tomato and they sent just regular chicken burgers with none of my add ons and missing a soda! Can't even ask for a refund because mc donalds app doesn't allow it

    Choco milk shake
    Joce J.

    Ann is an exceptional employee..Came by and picked up a chocolate in the restaurant and she has people's order up and out as fast as she can't. She made sure I was taken care of y leading other employees to take care of my order because she was swamped inside the restaurant. I love your chocolate milkshake.

    my receipt given with order
    Risel M.

    You just lost a customer. . . Referring me to the kiosk . The "shift manager" should have stated would be with you shortly, but there is a kiosk option. The customer before me was an older gentleman, who may have needed assistance with the kiosk. If I could give zero or negative stars. . . Your restaurant may have earned it.

    the receipt for the restaurant
    Norma M.

    Was just here February 13/2021 6:36pm order #96 Mc chicken sandwich smells like perfume, who does that on the food preparation Please was your hands/gloves or whatever it is your using cause it's not cool

    Quarter Pounder with Cheese Meal
    Marielou K.

    This is a very long overdue review of this McDonald's #11301 on San Pablo Dam RD. Each drive thru experience has been ALWAYS 9/10 unpleasant. This one takes the cake. Every greeting is not welcomed with a hello or hi but with "WHAT CAN I GET FOR YOU TODAY" so you give your order then the response is "ANYTHING ELSE" unwillingly to even bother with offering another item such as dessert; cookies, apple pie, sundae, etc. The sad thing is that I don't even blame these employees; it starts with management. To be honest, whomever is the franchise owner needs to properly retrain the entire staff. For example, I clearly ordered a quarter pounder cheese meal with NO ONIONS and PICKLES. Fail! Why even waste gas and mileage on taking this back for a new meal when you already know that the staff preparing your order don't give a f*ck! My advice for those who know deal with the negative vibes at every visit really need to consider taking the survey. Good customer service is key! If the morning, noon and night staff are going through any personal issues, leave it elsewhere! Don't bring it to work!

    French Fries
    Richard J.

    Very rude at the driveway counter. The lady was so arrogant. Will never go again. Change your staff to be customer friendly.

    Not 11pm yet 10:30 pm other cars where trying to go in to but it's closed early always does this annoying asf!

    they close the drive thru line 30 minutes early and that is so annoying because the other one is across town they need to do better at this location corporate need to be involved!

    Unlike the one at Richmond, CA, this iced coffee tastes great.

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    7 years ago

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    24 days ago

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    3 years ago

    I love the oatmeal and sausages, but my double cheeseburger and fries was dry and cold.

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    5 years ago

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    Ask the Community - McDonald's

    Review Highlights - McDonald's

    I had an issue with food I purchased and had to go back after making it home, the lobby was closed so, drive thru again.

    Mentioned in 8 reviews

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