Just like any other McDonalds. Plenty of traffic due to the proximity to the border. Staff should be bilingual. Had staff straight up ignore my requests because they acted like they didn't understand English. It's occasionally very busy. So I can understand if they can feel overwhelmed at times. Its still no excuse. What gives? read more

McDonald's - Premium Roast Coffee - Burgers Near Me - San Diego, California

The review is for the tortures loud Christian mid west country music being blasted super loud that make you want to throw up. Please change the music or lower it and have McDonalds corporate seperate church from business. read more

McDonald's - Coffee - Burgers Near Me - San Diego, California

First of all they always open until 4 10am..Now go into dine área AND not able to order as the helpers aré just chit chatting not taking care of cuatomers.. read more

McDonald's - Order desk not working.. - Burgers Near Me - San Diego, California

I visited this McDonald's after crossing the border, expecting it to be open until 1 AM as stated both online and on their door display. However, when I knocked, an employee informed me they actually close at 12. I pointed out that the door clearly states a 1 AM closing time, but he rudely insisted they close at 12. Corporate should really look into this store, as the staff's attitude is unpleasant and the ratings for this location are poor. read more

McDonald's - Clearly states closing is 1am - Burgers Near Me - San Diego, California

They had me waiting 30 minutes in the side for 1 hash brown which they didn't even go outside to give me I had to go to them and remind them I was waiting. read more

I came to McDonald's and Edgar Ramirez He has great customer service And really nice and help a lot Thank you read more

The Service is bad, one time my bf went and they asked for the code and didnt say anything back. the second time they asked for his code but didnt reply till 3 mins later.. and said thank you.Besides that the food is good and fresh! read more

There is literally dirt on the bun!!! Horrible!! Do not go here unless you like dirt! read more

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I don't usually eat fast food however, I do make an exception, when I want to try regional menu items that aren't available - in this case, it was the Chorizo Burrito. 2 for $3 The McDonald's is on the border thus it's paid parking, if you're leaving your car in the lot, for an extended period of time. I don't know what that time is but a friend left her car there for over six hours and paid $7. After I ordered, someone told me that this location also offers Horchata, but I didn't feel like waiting in line again. Business was steady. As for the burritos - it's a day later and I didn't get sick. :-P It's a typical soft, flour tortilla with a handful of ingredients. When I say handful, I mean it's a handful, period. See pics. I wanted to try and the Chorizo used must be watered down because it lacked that spiciness I'm used to. But it wasn't bad though. I don't know if I'll order it again but I can say that I've been there and done that. read more

McDonald's - 2 Chorizo Burritos for $3 - Burgers Near Me - San Diego, California

An iconic american staple losing its allure. Stopped by this location by the Otay Mesa border crossing to get the kid a mcflurry and got what looked like a half eaten cup. When I asked the skinny blonde kid with colored eyes. He answered "well that's the way they come." How about I give you what looks like a half eaten burger and tell you "well thats the way they come." Corp McDonalds really needs to up their standards. read more

McDonald's - Burgers Near Me - San Diego, California

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Worst quality of hamburgers don't come here bad McDonald's location ever Bought 4 bigmacs none were fresh . . Buns were dry everything about it was bad didn't even taste like a goddam Big Mac . . Don't come here or else you're gonna get food poisoned talking from experience yesterday I crossed the border and went straight to this mcdonalds idk what it was but the mac special sauce tasted sour (probaly expired ) which resulted in me getting food poisoning so not fair read more

I'm not a big fast food fan, but this place was just what I needed. I had an appointment at the Sentri office right down the street and then had 90 minutes to kill before I met some people on the Mexico side of the pedestrian crossing. The afternoon drink special was a good deal. I bought a mocha frappe and then got a raspberry/pomegranate smoothie free. The wifi signal was stronger than in loads of places. No password necessary. So on a hot Wednesday afternoon in Otay Mesa, McDonald's became my office. read more

I usually always go to this mcDonalds but today they disappointed me they served me cold food come on people

I've been coming here for over 8 years. Their breakfast shift is amazing. Some of the staff are long term employees who love what they do. That translates into a good buying experience. Out of 50 drive thru's never once a wrong order! read more

Bathrooms are absolutely disgusting. This girl came to "mop" and all she did was wet the floor and nothing was even picked up. Ordered "food" and no hash brown was brought to my deluxe and pure sugar was given when asked for Splenda specifically. I have little to no hopes for a McDonald's but somehow this one made all the other ones I've been to appear like a Michelin star read more

Shitty staff, shitty management, cold ass food done wrong. Don't visit this establishment unless u absolutely have to and/or hate yourself enough to want to make a stop. read more

This place is decent.....I normally avoid reviewing franchises unless they have something unique, locally...which is what I found with this McDonald's. Near the border, happen to drop by this Mickey D once a month from time to time...before border crossing..I keep taking the coffee and their chorizo burrito for granted, but this is the only place I can find the chorizo burrito... I couldn't find it any other McDonald's in OC... they have their typical menu, but what I like is their special Chorizo burrito, 2 for $3. And...their coffee is still $1, regardless of the size!. ...some McDonald's in OC raised their coffee prices to $1.39, and that is a SMALL. Medium and Large costs more. For what you pay, it's fair and decent.....nice! read more

If your selling the dollar soda or coffee at least fill it up , it is not the first time!!!! read more

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This place is horrible!! So upset with their service ! My Big Mac wasn't even considered a Big Mac , no sauce !

Probably the worst McDonald's I've ever been to... Food took forever and came out lukewarm and soggy... Even the apple pies were cold... Would have given it one star but the staff was not rude (surprisingly) and they looked like they were trying their best... You would think the McDonald's at one of the busiest border crossings in the world would have better standards... read more

When Marisela is in charge of the lobby it us always kept nice n clean!!! What an excelent employe

Good food but the restrooms are really dirty good for eatong when you come back from tj but i wouldnt go on a daily basis

I came to this McDonald's on tuesday, feb. 25, 2020 at 11:55pm. Drove up to the "24/7" drive thru and didn't get a response from the voice box. Waiting a good 5 minutes, since sometimes McDonald's is busy at time. No answer. Pulled up to the window and I see a male employee wearing his AirPods and sanitizing the counter. I kept waving and honking at him to grab his attention and he just ignored me. Is this really a 24/7 drive thru? Why didn't the employee just tell me they were closed or something, yet I see a gal eating outside in the patio with her freshly made McDonald's. You need to rethink your workers here McDonald's. Shame on you guys read more

I ordered my meal and when I asked for a bag to go one employee completed ignored me but when I had his attention he told another employee what I wanted yet no one came to give me my bag. Trash customer service. read more

I stopped by for breakfast and this is not a review of the food or anything like that, since I am not a fan, but the customer service that resulted from my order. To make the story short, I got double charged, my order plus one I did not make at 7:41 AM. I later went to wash my car at a soapy joe's then went to O'Reilly's, my point here is that a few hours passed and I threw away my receipt. I checked my bank statements at about 11:10-11:25 a full 3.5 hours later and went back sans receipt and showed them my statements and explained my experience. They did ask me a few questions, they do have to cover their own bases and make sure they themselves aren't getting refund scammed or I'm making a mistake because of transaction posting times or anything like that after all, and figured out mostly what happened and I walked out with my refund in under half an hour. Many will argue this extra charge should not have happened but mistakes happen and I appreciate the professionalism that ensued when it was discovered. No rude words were exchanged, no condescending tones given, just a few questions and a refund after that. read more

McDonald's - Duplicate receipt plus refund receipt showing visits were hours apart. - Burgers Near Me - San Diego, California

I rarely eat fast food. But it was just one of those days.... I came to Mc Ds and this was one of the cleanest updated ones I have ever been to. read more

I have been to this McDonald's multiple times. I love soft serve ice cream from McDonald's. This McDonald's machine never works. On many occasions. read more

Came in on my way back from Mexico, we went threw the drive thru, and as we gave my son his happy meal we see instead of chicken nuggets and apple slices , they had given us a hamburger and go gurt . I went in to have them fix my order they changed my order , as I go back to the car my fiance shows me his fries and they were stale and cold , when I go back inside the cashier who origanally attended me exclaims in spanish and in an attitude, thinking I didn't understand her Oh My God! Can you take care of her . I wouldn't recommend this place has bad customer service, there was no remorse for they're mistake . read more

Pretty good restaurant over all. The store is clean the people are very nice. Even the outside was very clean on the day that I went. A lot of border traffic seems to create a lot of wait time if you walk in, but I've gone several times and have always gotten a perfect order. I've also noticed that there are never out of inventory. read more

They have switched the iconic soft roll in their Filet o' Fish to a standard hamburger bun! I may never have another Filet o' Fish again!! :( read more