This location is hit or miss. I've visited about four times pre-ordering on the McDonald's app, and then providing the code at the drive thru. Even though they utilize the stickers that say the bag has been double checked, half the time I've gone I would have to pull over or park once leaving the final window discovering one item of the order was forgotten or missing. I want to acknowledge that when I have gotten out of the car to retrieve the missing item inside the workers are apologetic and assist as swiftly as they are able. I've seen how crazy packed inside and outside this location can be during lunch hour, or breakfast rush -- and I want to acknowledge that I'm sure the workers are trying their best. I appreciate that they approach with kindness. I feel like the drive thru orders are more accurate when I've ordered live, but when ordering live and not utilizing the app you miss out on any deals and discounts. Inside the store, there are mostly kiosks to self-order. Plenty of indoor seating, and from what I can tell the inside of the location is kept clean. The food is usually prepared well. No complaints about the food. read more

This is, without question, the worst experience I have ever had at a McDonald's location. I waited 37 minutes in the drive-through for a simple order: a coffee (with one pump of vanilla, specifically requested) and a Filet-O-Fish sandwich. The wait time alone was unacceptable. Once you enter this drive-through, you are completely stuck with no way out. When I finally received my order, the coffee was overloaded with syrup far beyond the one pump I clearly requested. Attention to detail was nonexistent. During the wait, I witnessed multiple vehicles attempting to leave due to the excessive delay. This place causes major anxiety This reflects a serious failure in management and operational efficiency. Based on this experience, I cannot recommend this location under any circumstances."AVOID AVOID AVOID " This is the worst customer service experience I have had, and I will not be returning. Horrible service , horrible wait time . had to personally step in and speak up about how terrible my experience was. The manager, Maria, spoke with me, and after our conversation I honestly felt a little bad because she's clearly doing what she can while being understaffed. But this is not her responsibility. The responsibility falls entirely on the general manager of this location. That person is supposed to oversee the entire operation, ensure proper staffing, and make sure the service runs the way it should. What's happening here is a direct result of poor management. I truly hope this review reaches the franchise owner or the corporation, because this isn't a minor issue it's a serious leadership failure that needs to be addressed immediately. @McDonald's @yelp @uber @lyft @doordash #WorstService #DriveThruDisaster #CustomerExperienceMatters #AvoidThisLocation #Unacceptable #ManagementFailure read more

McDonald's - Worst McDonald's ever - Fast Food Near Me - San Diego, California

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Food is consistent provided there's someone here to plop it into the heater. Service is complete trash. Who thought we can't even recognize the difference between. 6 McMuffins versus 2. Homeless people park inside all day and it is what it is. If you have a choice on which McDonald's you go to, pass this place. read more

Called ahead to get fresh coffee made. They did not make it fresh. I literally called ahead specifically so that it would be easier on them to do it. I used to work at McDonald's and I was a kid so I'm not impressed with this location in fact I really think they need to start revisiting management across the majority of the stores. I had to go back in and get the vanilla shot that I had requested and "Flore" had a not great attitude about it. I don't know what it is lately but I know that it's difficult working in public and you're dealing with a lot of different type of people but if I call ahead and I'm being polite and I pay for something. Then they need to respect the fact that that's my money. I'm not impressed at all with the managers that a majority of locations it's kind of frustrating and I need to find a different place to get coffee late at night. read more

I would give this location zero stars if it was an option. I placed a mobile order on a Saturday evening at approx 8pm. When I arrived, it was nearly a 20 MINUTES wait through the drive through JUST TO MAKE IT TO THE ORDER WINDOW. As I pulled up to give them my code for my mobile order, the lady claimed it did not exist. She proceeded to ask if I ordered at the right location whether I picked in store instead of drive through, if I was a Door Dash or Uber Driver.. the list goes on. I proceeded to show her my confirmation code via Email AND McDonald's app- she claims it is a screenshot image. Like instead of trying to solve the problem.. I'm being blamed for as the customer for making an error or lying. The customer service here is non existent. I proceeded to ask to speak with the manager, Nancy, and she gave me my order. But the experience still left a very sour taste on my mouth. Like I'm just a tired human being after having worked 13 long hours and I'm just trying to get a pick me up before heading home to decompress. I don't recommend going here. I went simply because it was close by .. and the McDonald's near my house didn't have the Grinch Meal available. Please save your sanity and go check out a different location, even if it's slightly farther. I personally like the McDonalds in Sorrento Valley .. on Scranton Road. The manager there and their employees are very helpful and kind. read more

McDonald's - From where I was waiting.. to the kiosk (aka3-4 cars ahead of me) took over 20 minutes. Insane for a fast food joint. - Fast Food Near Me - San Diego, California

There should be no reason that I have to wait almost half an hour, especially after getting off work for a breakfast sandwich combo. & to top it off- it was almost as if one person was working meanwhile you got the rest of the workers hanging out outside like they just got off waiting for their rides. Honestly, why is this location even open if you're not gonna tend to your guest? Worst McDonald's ever. Honestly a waste of space especially in the city. Definitely never coming back. Also, worst slow a** customer service. Inconsistency at its finest. read more

Nice. Tartar burger with side of fish. Quick food comes. Got drive thru. Ol' reliable McDoad read more

McDonald's - Filet-O-Fish Meal - Fast Food Near Me - San Diego, California

I wrote this on the website and will write it here too, I want to make sure you guys know how serious I take this. While I was asking for barbecue sauce at the counter, the employee assisting me unnecessarily touched and caressed my hand and appeared to hold onto it for the way that it felt heavy pulling away. I was clearly uncomfortable and did not give any indication that this contact was welcome. This interaction felt inappropriate and unprofessional. I would appreciate this matter being reviewed and addressed with the staff at this location so it doesn't happen to anyone else. read more

McDonald's - Worker - Fast Food Near Me - San Diego, California

ive waited an hour for my god damn mcflurry and am still waiting, as I write this review. homeless people everywhere inside, rude employee who is clearly very stressed about working the shift by himself and is all over the place. my friends food was cold as well. terrible in every which way read more

Extremely slow for a fast food restaurant. Shouldn't take over twenty minutes for some fries and chicken nuggets. If you plan on eating at this location be prepared to wait a long time for your order to be ready. The funny thing is they are fully staff and still can't get orders done in a timely manner. read more

Needed a little snack and decided to get some McD. Ordered the nuggets and cheeseburger. Ordered through the mobile app which was quick and easy. The ambiance was low key and not very many people in the restaurant. read more

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Went tonight n drive thru was entirely closed n the Sprite i ordered tasted like they spiked my shi

New edit. My god, can these people get a single order right?! Your job is not that hard. DO BETTER Prices have gone up 33% in the last few months. It is now almost $9 for an egg and sausage sandwich plus a hash brown. Absolutely too expensive for this kind of f read more

Overcooked fries and a soggy burger. Not exactly what I expect from a quick bite. Long line but slow service. Not impressed. read more

McDonald's - Fast Food Near Me - San Diego, California

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best collab mcdonalds had in a while, got thr grinch meal back to back!!! if you havent gotten it go get that now bozo read more

McDonald's - The Grinch Big Mac Meal - Fast Food Near Me - San Diego, California

0 STARS. This is the worst fast food restaurant i have ever had the mistake of going to. I have been there THREE times in a row only for them to cancel my order or not have my order at all. Literally avoid this place AT ALL COSTS. The workers are rude, they close hours early, their working hours are literally never correct. I cannot even explain how incompetent and little these workers care. Never ever ever coming back again, 4th strike and you're out. read more

We went through the drive-thru around 11pm and the staff were quick with our order. Our food was fresh too. Fries were hot and out the fryer and the sandwiches weren't a hot mess. Great service! read more

Gross dirty dirty dirty!!! Disgusting! Who knows when they cleaned last. So gross feel like calling g health department

I am writing to provide constructive feedback regarding recurring issues experienced at your McDonald's location, which I frequently visit due to its convenient proximity to my workplace. While I appreciate the accessibility, several aspects of the service have consistently fallen short of expectations. Specifically, I have on numerous occasions encountered prolonged delays at the drive-through, often waiting for over five minutes without any initial acknowledgment or greeting from staff. This repeated lack of immediate interaction or response creates a perception of being unattended and significantly detracts from a positive customer experience. Furthermore, I wish to express concerns regarding the professional conduct of an individual I understand to be a morning shift manager. My interactions with this particular manager have frequently been characterized by an unresponsive and dismissive demeanor, including what I perceive as a 'silent treatment' approach. This behavior is both unprofessional and unhelpful, and my attempts to identify this individual by name for direct feedback have been unsuccessful. I am bringing these matters to your attention in the hope that you will investigate and address them. I value the convenience your establishment offers and believe that with appropriate action, the service quality can be significantly improved to ensure a more welcoming and professional environment for all patrons. Thank you for your time and consideration of this feedback. read more

What is this paper in my sandwich???? My stomach is turning right now. I come to this mc donolds literally multiple times a week and this has never happened what the heck team! read more

McDonald's - My mcrispy - Fast Food Near Me - San Diego, California

Possibly the worst McDonald you'll visit. I live near this one but will drive to one further away 99% of the time. You can expect longer wait times for no apparent reason, even when the lines are short. I have yet to encounter a nice employee through the drive though, and there's a high chance your order will be wrong. Last time the hamburger was wrong, they forgot the chicken nuggets and a fry, and they gave me the wrong sodas. They redid the burger and it was wrong again. Both happy meal fries were sooooo gross and stale tasting but the adult fries were fine. Skip this McDonald's and go to a different location. read more

inside was really dirty, there wasn't any ice and they also forgot to give us our cups. Food was not that great neither, found something weird on my burger. At some point they started kicking out everyone, and wouldn't open the doors for the delivery drivers. read more

McDonald's - Fast Food Near Me - San Diego, California

placed an order and sat in the curbside slot for 20 minutes without receiving anything. Walked inside and tried to get an employees attention and no one was available / busy running around for another 10 minutes before I could talk to a person. the person was able to locate a bag of food that had been sitting on the counter for 20 something minutes at this point... I waited about 40 minutes for some cold food. read more

This location has been a very hit or miss spot for the last few years that I've seen it, with more misses in recent history than ever. What should be the most standard fast food experience becomes a longer wait than in-n-out. 30 minutes+ for an online order that doesn't ever get delivered to the counter followed by an in store order that takes another 30 minutes and STILL isn't brought out. Staff aren't attending to any meaningful tasks and seem to have no idea of how to move efficiently in any capacity. Orders that do come out have a deficiency rate well over 50% from my experience, and with no visible attempts to improve, this is by far the worst McDonalds nationally if not globally from what I've seen. read more

Its mcdonalds. service sucks and its very dirty but when you must grub mcdonalds will be there for you. Summary: Taste = taste of food Value = price, expertise, other non-food logistics Novelty = memorability among competitors Taste 2/5, Value 3/5, Novelty 1/5 Final score 2/5 read more

First off I came thru the drive through everything was great until I came across this the customer service was horrible and the food was cold fries are not even filled . There was a guy "named victor" he was short and had a yellow smiley sticker on his face he was very rude!!! I asked him would you eat a burger with hair on it and he walked away laughing with his coworkers. read more

McDonald's - Completely disgusting!! - Fast Food Near Me - San Diego, California

nah bruh yall gotta try the kai cenat meal. it's actually hella good. a lil too much sauce tho read more

McDonald's - Fast Food Near Me - San Diego, California

This location is nice because it's open pretty late, but check your order before you leave. Every single time they end up forgetting something. Like without fail. The past 4 times I've always had to go back in because I'm missing an item. read more

Cannot get Happy Meal orders correct. Ordered two hamburger Happy Meals plain with cheese, since that is what my picky 7 year old eats and they got both wrong. Had to go in and correct it. And they only gave one French fries. read more

They have absolutely poor service. Not only do they take a long time to get the food to the customer, but they did not give me the sweet and sour sauce. This is probably the worst McDonald's I have ever been to. read more

Horrible service. Gave me no straws and forgot my fries. Why would McDonald's steal my money. I paid for a complete meal. Do I now have to check through the entire bag in front of an employee to ensure all my food is there? Or just stop going to McDonald's and spend my money somewhere else? read more

To whom it may concern, I wasn't quite sure how to voice my love of this fine establishment and excellent culinary experience. Amazing cuisine. Excellent service, music, and ambiance, as you can tell from this photo (see attached). Kind regards, K read more

McDonald's - Pikachu happy meal - Fast Food Near Me - San Diego, California

Elizabeth provided the best customer service! I strongly recommend this location. She was extremely knowledgeable and helpful.

All kiosks out of service. One register employee who vanished for a while after every order. Two employees literally standing around not even trying to help the eight people looking for their orders. Tables not wiped. Trash overflowing and on the floor. Sad and disgusting. They really need more employees. Too bad they can't afford them. read more

It's McDonald's but this was the first time I had to wait an hour for my food only to find out it was on the shelf the whole time. I showed the worker my order and he told me to wait. I said okay, and then half an hour gone by and everyone before me got their food. I go to the counter to ask again but everytime they handed someone their food they just run back to behind the kitchen and start working on drive-thrus. Then another half an hour later I finally managed to talk to someone and they grabbed the food off the shelf. I live nearby so it was absolutely ridiculous to wait an hour. I haven't eaten McDonald's in a whole year now and now I'm definitely not going to again. read more

Literally the service is so bad they didn't acknowledge people who needed help they just straight up ignored us horrible service

Very nice of McDonald's to give out free breakfast for school employees.  I visited during McDonald's Free Thank You Meals to Educators promotion. This was a weeklong event and I tried 2 meals. Bacon and egg biscuit featured a fresh and fluffy biscuit with a mild slightly sweet flavor.  Eggs were scrambled with a light egg flavor.  Bacon was crispy with a savory flavor.  Good breakfast. Sausage biscuit featured a fresh and fluffy biscuit with a mild slightly sweet flavor.  Sausage was hot and I liked the savory flavor.  Another good breakfast.  This is my favorite as there is more meat and savory flavor. Hash browns were hot and crunchy with a sharp potato flavor.  Good but I prefer the french fries which have a more mild potato flavor. Service was speedy each visit.  I prefer cooking my own breakfast but these meals are good for when I'm on a road trip or too tired to cook. read more

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The Mgr's knowledge of the English language needs improvement. She had a hard time understanding that the men's room needs to be cleaned. She had another employee translate... read more

I have been going to this McDonald's for a couple of years now and I will stop now, no matter how hungry I am after my gym classes nearby (I only stop there when super hungry and nothing else in my head than Big Mac and fries). The people working there are not very customer service oriented, some even annoyed by your presence or asking to change something in the menu or asking for something as simple as a tray to sit there and not having to put the food directly on the table. Last time was :'oh, we are out of trays'...really? no one in the restaurant at that time and you are out? Then the fries seem old and dry and when arriving to the table cold. You have to beg for salt or other added item. The sandwiches are built so bad is a joke and the orders have been confused so many times that I gave up. I rather eat a bag of doritos from the gas station. read more

Bad service. I could barely understand them and also came 2 coffee with no sugar and then I went back there and they didn't help me at all with the coffees. read more

McDonald's - Bad coffee - Fast Food Near Me - San Diego, California