Dear franchise owner , you let a perfectly good franchise look so horrible in your name. First off, get the place cleaned up , the left over syrup on the soda machine smells awful like it is fermenting . Maybe business is doing to well, but let's be honest, the food , your employees lack every ounce of motivation that they want to leave early. Fix your kiosk and replace the table tents there is hardly any when a person places an order. The place makes a lot of money so you can possibly increase wages. I get it fast food will remain fast food, the problem is , it's taking 15 minutes to 20 minutes to defrost the food in a fryer or package it. It's not your employees, it's the system . read more

I asked for extra pickles only got 1 pickle last time Forgot my sweet and sour I asked for sweet tea and got iced tea wtf if ur going to work there train like that's what a job is and don't get me started on waiting 30 min on a single cheeseburger they messed up on read more

If I could leave zero stars I would. .. I ordered on the app .. so easy .. yeah right I got to the store... it was swarming with customers waiting for orders .. apparently the kitchen was "running behind " I waited over 30 minutes for my order .. when it did eventually show up it was missing half the order ... If you can't handle the heat stay out of the kitchen read more

Take so fucking long just for a happy meal?? 30 minutes??. I ordered a coffee here and it took 30 minutes for a god damn drink. They just make you pull forward for food, not even park in a spot. The inside is okay I guess just they take forever and always get my food mixed up. They once swapped my food with some else's. It's called a fast food, key word FAST this isn't a sit down restaurant read more

Yesterday, I placed a mobile app order; they charged my card, as per usual. I get to the drive thru... they tell me they are out of fries. Keep in mind, they already charged me for them. I've been on their app several times before and if they're out of something, the app mentions it's out of stock. There was no reason or excuse for this. Aside from this snafu, it takes a small lifetime to get any food from this specific location. They always make me park in a stall even though I always order for drive thru in the app. I'm over it! My recommendation: go elsewhere. read more

WORST EXPERIENCE AT MCDONALDS IN MY LIFE. I paid $26.68 for my meal and then waited 10 minutes at the window with no explanation from anyone had team members looking at me laughing had the manager make eye contact with me with no action. I left without receiving my food because I was ignored at the window. This is a holiday evening and I wanted to spend more time with my family and not spend 45 minutes in line at McDonald's. I'm disgusted at the treatment that I received at this location and I will not be going to this location ever again in the future. I demand to have my money back and I expect a call from corporate. read more

McDonald's - This is the receipt that shows I paid for my meal and I did not receive my food - Fast Food Near Me - San Antonio, Texas

I've been to this place multiple time and it never fails they always put you in a curbside slot. they never have anything ready for a place that's consider "fast food" I've been to other McDonald's and none are as slow as this location. The service needs improvement. read more

Slow ass workers here, why is it I do a mobile order for drive through but every time I get here they have me pull up to the curb ?No fucking time awareness from the employees. If I wanted to sit here at curbside for half an hour I would've chose that. I guess you gotta be a dumbass to be working here read more

Seriously the slowest McDonalds I've been too. Waited 30 minutes for one happy meal and a Big Mac. I wasn't the only one waiting either

Absolutely horrid service and food. I got the basic double cheeseburger and you can taste how old it is, even the color of the burger is obvious it's old. The nuggets were fresh, but can tell they sat for a minute. Service was awful, they offer table tents yet they never served, I had to go get my order from the front and never got my drink. When I went to get my drinks it took a good 7 minutes for them to look my way. The playground is decently clean and large. It's not packed and hasn't been for the last 2 hours of being here. The floor around the tables are gross and no one's come by to clean. Overall: I'll bring my kids to play but not expecting much for food or services read more

McDonald's - Double Cheeseburger - Fast Food Near Me - San Antonio, Texas

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I will start off by saying I wished I gave 0 stars. We were picking up my brother from work. We went over here but then we ordered through Mobile and we waited 36 minutes for a single mobile order, they didn't talk to us through the window, they talked to other people but not us. A line was already forming. McDonalds needs to do better! read more

food is great, service was acceptably fast. I usually get cheese burger and fries and diet coke

Bad at making sure they put what you paid for in the bags. I stay missing stuff and I'm tired of going back n confronting them clearly these dumbasses never learn. Simple order and they miss I was there at 12:48pm 7/5/24. Step it tf up read more

McDonald's - Simple order and they forget fucking fries - Fast Food Near Me - San Antonio, Texas

The service sucks they take to long for small orders I work at McDonald and I'm glad that I don't work at that this one and the McDonald I work at we don't take long for food and service and we know how to do our jobs read more

I really have no complaints I go there often they are always seemingly busy pretty fast even when the lines are long the staff from last night around 630-730pm where really nice all super young but very nice. They only thing I have to say is the food was cold that is really all everything else was good read more

The worst McDonald's ever. The workers are lazy, and you'll be waiting over 40 minutes for your food in the drive through. Every time I come settle for this McDonalds which is rare I end up waiting 40+ minutes to only be hit with "I'm sorry we're only accepting cash right now". It's disgusting how this McDonald's is still up. Their food sucks and is always cold. Id rather drive a couple more minutes to one nearby and I'll still save time. read more

Fuckin horrible. Constantly waiting 20 minutes or more for my order, they're always missing something. Food always cold and fries are always stale like it's just been sitting there. read more

The staff here are very friendly and quick. My dogs like their chicken nuggets and plain double cheeseburgers. This is my go to here in the neighborhood. read more

Spent 15 min on drive thru got home my order was wrong and the guy wanted me to go back and take burger he told me to come back next day with the burger. read more

Always closing the inside early at 10 or 11 whatever they feel like and just rude customer service in the evening ALWAYS !

Is McDonald's is horrible every time I come I have to be waiting at least 30 minutes in the Drive-Thru line they always take really long and when I pull up to pick up my order the employees with the managers are all just having fun chit chatting and joking around and playing around wow I'm waiting for my food the employees are super rude and they have no courtesy for anybody other than themselves and the only reason I come here is because it's only one that is close to my house because I live out of town from San Antonio and I'll wait because my son wants McDonald's if it was for me I'd never stop here again so please think about coming to this McDonald's read more

McDonald's - This picture was taken at 11:50 p.m. and I am now just getting to the window at 12:28 a.m. - Fast Food Near Me - San Antonio, Texas

1 hr wait for drive thru. Unbelievable. This should be illegal to wait this long for fast food. They seriously need to offer better incentives for night managers to put everyone to work and stop chit chatting. read more

I go to this Mac Donald's every now and then but every time I go and get a drink this is how they give me a Large drink .. they charge me extra for and empty cup . Very bad service the girl just look at me weird when I asked if she can fill the cup up like if I was asking for something else read more

McDonald's - Drink - Fast Food Near Me - San Antonio, Texas

Terrible service and poor management. Need to get used to checking my order before I driving off due screwing up my order multiple times. This location needs new management. read more

This is the slowest McDonald's in the entire city. Some reason they prioritize door dash or grub hub before the customers in the store. If you have 45 minutes to wait for your food this is the McDonald's for you. Even when I do mobile order ahead still takes for ever. read more

Today I went to get a order for my dad that was given to him free because he went a few days ago and they messed up his order so he called and complained. Well today I went for him to claim his free meal and well first off the manager that was on duty today at 5:30pm has no customer service and was just grumpy when talking to her and of course she didn't have her name badge on, well she asked me what was wrong with the first order and I explained and so she puts on the order- just ketchup & pickle only which is exactly what was supposed to be don't the first time, she gives me the order and tells me to double check befor I go. I checked the order and again it's has everything on it, I just looked at her and laughed and walked away and reason I did that because I hate going to this McDonald's, they always mess up orders and are rude when you tell them. The last straw for me is when i used my McDonald's app to claim my free fries and I ordered a meal- 2A , well she only gives me one order of fries and I'm trying to explain to her that I get two because I order the meal and she with her broken English is telling me that it's only one order of fries, which make no sense because I get a free large fries and I order a meal! I was so pissed I walked off because I didn't want to make a scene but should of because they still make mistakes constantly , I told my father not to ever come to the 410/ Pearsall location they have horrible services and managers! read more

Okay. This location is truly the definition of 'Hit and Miss" sometimes the fries are salted, sometimes they're not. Sometimes they get your order right, sometimes they don't. Sometimes they make you wait 10 minutes. sometimes it's only 5 minutes. Sometimes they get my order so wrong it's baffling. I ordered 2 quarter pounders, and 10 piece nugget (with diet coke.) Instead they give me 2 chicken sandwiches, and they just completely forgot the nuggets. They also gave me Dr.Pepper instead of Diet Coke. SMH. My dad had to drive back and tell them, and still they forgot an order of fries. However today my dad and I tried the Mobile order and pay feature on their app. I have to say it was quite a nice experience, very easy and clean. We will be continuing to use that feature as much as possible. read more

I live close to this location so it is very convenient. Now the food comes out quick, and it does have two lanes which is why it is in and out. They are hit and miss with the fries sometimes they are salted correctly which makes it heaven but they do sometimes give you unsalted which infuriates me. Now if you have the chance get a mcrib when it's available. read more

McDonald's - a view of a gas station from inside a car - Fast Food Near Me - San Antonio, Texas

everytime i go to this certain mcdonald's , they tell me to park to the side and they will bring the food out. everytime they told me that , that have taken more than 35+ mins to bring me my food read more

Worse Macdonald's I ever been too I'm always missing stuff or the food is cold and nasty. The employees are so unprofessional

Horrible service workers are super rude and then they get mad at you when you try to go back and get the right food when they gave you the wrong food to begin with. Chela shouldn't be working with customer service to begin with she was extremely rude and demanded the wrong food back then spoke to me very aggressively telling me she didn't need to help me she could just give me my refund since it was already late and they were closing. Y'all really need to reevaluate the people you have working there. read more

Crappy customer service every time. When you walk in prepare to not be acknowledged not greeted. 95% of the employees have a stank face as if you're the inconvenience. I Never write these but this place needs an attitude adjustment because this isn't it. read more

Trash, drive thru people can't hear to save their own life's fries were cold, messed up my meal where do you hear no pickles when I specifically ask for EXTRA pickles read more

I usually always go to this McDonald's since it's literally 4 mins from my house so it's convenient. Sad that it's not good here. Every time I go at night they only have breakfast mind you when I go it's only 3 in the morning not topically a breakfast time but whatever. I went today to get fries and a burger to not only pay but when I get to the second window I see a bag waiting with 2 employees just messing with a machine then after the other goes to the pos to go get on her phone mind you I'm still waiting for them to just give me my bag that's waiting & getting colder . Finally a different employee comes to ask what I had then handing me the back that was sitting there for already 8 Mins. Came home to cold fries. read more

Worst McDonald's ever , they don't give ketchup or barbecue sauce, mostly the night workers

If I could rate 0 stars I would but I can't it is really bad and it's a disgusting place to eat the workers were very rude costumer service was not good I was talked to as rude and the smoothie machine didn't work as well as the burger I got was ordered incorrectly and when ordered twice I was treated very rude. read more

Walked in was not greated, then when worker made eye contact i spoke first. She then got my sons order wrong. When she finally got order right and gave me my military discount, which she needed a manager for and that took 5 min, then she hands me my cup with hair in it. I get a new one of course . I'm sure that upset her. Then i go to make my sweet tea (which i love McDonald's sweet tea) ...it was Not sweet. There was no little cups to put your ketchup in. Ketchup was all over the counter. All tables were dirty, i had to clean my own table, WTF. Last but not least.... it's almost 95 degrees in Texas and all my son wanted was ice cream and they are OUT !!! Get it together people. Your falling apart, I really hope the general manager sees this !!! Ridiculous!!!!! read more

September 25th I ordered thru door dash for McDonald's . I received bad customer service after informing Mr. Isaiah that I was missing stuff and he was like idk if they can re deliver so I said oh no can I just pick up and he said yeah just say ask for me. So I get there I get Saturday are busy so I waited patiently in drive thru once I get to speaker box she like can I take your order told her i just called and spoke to Isaiah and she said ok go to very first window and he'll go talk to you . No one ever came to the window which I thought was first window he's like oh ! That's third ... so I tell him what's was the issues and he's got it all wrong asking what's my door dash order to be picked up and I'm like Noooo! I placed an order didn't receive some items and he was clueless and he was like what was you missing told him and he didn't acknowledge me or provided me good customer service and hung up.. gave me just my missing items he didn't even go to the window he had a female employee to give me burger and nuggets only knowing my other items are cold didn't offer anything for the inconvenience of the mess up they provided to my order read more

Above 5 stars, 1st time at this McDonald's location and first and foremost, very clean restaurant, staff was exceptionally nice, food came in great timing and was delicious. I had also ordered a caramel mocha frappe, which came out a little on the sweeter side than others that Ive had, as I was about to toss a full drink away, the manager noticed and offered me something in replacement to which I just got regular coffee, I really appreciated his concern and hospitality. Thank you mcdonalds management and staff at the Old Pearsall and loop 410 location. read more

This is the worst (I mean absolute worst) McDonald's I have ever seen. Half the employees don't listen or care about their customers. The drive thru is ALWAYS messing up my orders. When they make a mistake they can't even fix it or even give you a complimentary drink or burger for the hassle. I had people honking at me and cussing at me for taking too long when IT WASN'T EVEN MY FAULT. When I got a hold of the franchise owners they promised to send me something in mail for the inconvenience and I NEVER received anything. They are stupid and I will travel a farther distance to go to any other McDonald's then the one right down the street. Learn how to do your jobs people!!! read more