I just had the worst customer service i have ever had in my 19 years of life. All i wanted was a damn sauce and they did not come to my service until 20 minutes after waiting at the counter. the lady asked what i wanted and i said qoute on quote "3 sweet and sour sauces please maam". She then proceeded to give me 3 packs of salsa after i clearly paid for sweet and sour sauce. The manager then drops my friends food off then i tryed to get his attention and when he responded, mid sentence he left and ignored me. I then had to wait 10 minutes to pay AGAIN for sauce. 0/10 service read more

20 minutes for a regular burger and fries. I actually walked in after 20 minutes, two guys were just laughing by the door, everyone else sitting around behind the counter. I actually saw them put an order on the counter for just a drink. They didn't call the number for about four minutes, it was just sitting there. No food. read more

Went in to the store to eat in recently (hadn't been inside for awhile). I was shocked and disgusted at the nasty condition of the eating area. All of the bins were overflowing. Trash and food, sticky spills were all over every surface - tables, seats, floors. This was midafternoon, so not very busy but apparently no one was assigned to clean up all day? The self serve soda machine was putting out flat, flavorless Diet Coke, and when I complained the staff said "oh yeah, we know it's not working right." Really? How about fixing it? I didn't dare check out the bathroom, as I doubt it was any less disgusting as the whole eating area. Now that I've seen how they are happy to operate and serve food out of this pit, I would not even go through drive through there. If they're fine with us seeing that filth and proof of their laziness, why would they be following proper food handling and conditions in the kitchen, where we can't see what they're doing. This is a lawsuit waiting to happen. read more

good McDonald's in general: Modern, ambience, clean, fresh smelling air, quick service, friendly staff, easy parking. Dining room might be slightly small. read more

Another absolutely horrible experience. Even though we specifically placed our app order to be picked up in the restaurant, again it ended up and drive through. They can't find it, the manager after rolling his eyes at US ended up reentering it. As he was doing so, he yells "SHUT UP" at the top of his lungs into his headset intended for his employees. If this was an isolated incident then, okay. However, this has happened for like 10 or 12 times in a row. We're done. This is honestly the worst McDonald's I have ever been to. Unfortunately, lately, that saying a lot. read more

Food was good, (MC Donalds good). Service was ok. I mean... Im not expecting seat down service. I am usually there because the app has great promos. read more

Long wait time. The workers we're definitely having a good time. Ordered a small double hamburger with cheese with ketchup, Mayo and pickle Unwrapped the burger and it was one big mess. Pickle wasn't in the sandwich, ketchup and Mayo was all over..tasted ok, but it was really messy and difficult to eat. read more

McDonald's - menus on a large screen in a restaurant - Burgers Near Me - Sammamish, Washington

One of the worst drive-thru experiences I've had. Yesterday I ordered two kids meals using a promo code. The cashier at the first window (an Asian male, who turned out to be the manager) seemed annoyed from the start. He rushed me through payment without confirming the total. I asked for a receipt and saw that the discount code hadn't been applied and I was charged a donation I never approved. When I asked politely if the total was correct, he yelled "YES THAT'S CORRECT," slammed the window shut, and walked away. Another staff member stepped in, verified the error, and said he'd get the night shift manager--who turned out to be the same rude guy. He silently corrected the total without looking at me, and when I tried to address his behavior, he again slammed the window and stormed off. I proceeded to the second window and ask why he lied and overcharged me. He avoided any accountability, shut the window again, I told him I no longer want the food, and eventually handed me a refund. Unacceptable behavior from a manager. I started recording after the first outburst. I'll be filing a formal complaint, but others should know what to expect. read more

I realize it's a Mc Donald's but this place has gone downhill in a MAJOR fashion. It's been bad lately but after my experience last week I felt compelled to leave this report in the hopes that just maybe the owner cares? After nearly blowing a tire in the MASSIVE pothole in the parking lot that has gone without repair for months I went inside. First stop was the men's room that was a disaster. I'll try to be civil here but I've seen construction outhouses that were cleaner and smelled better. The urinal was filled with pickle slices! The dining room was beyond filthy! The two large Spanish speaking guys at the counter ignored me. One looked at me and walked away. I had to almost yell to get the attention of the other! I should have walked out. I know that. Food was typical Mc Donald's quality. Neither good or bad but acceptable. I can't imagine anyone bringing young children into this filthy place. I guess it must be very hard to hire good help? read more

The soda/ice machine is broken again. No ice and that makes the soda warm and flat. McDonald's is known for their Diet Coke, but Coca-Cola should take away this locations ability to sell it. They're giving it a bad name. read more

Messes up the order EVERY single time. Only one in the area, so been going for years and every single time they mess up something in order. Learned I have to sit there and check everything before leaving the drive through window. read more

Brandon the manager has zero customer service skills. Was rude and would not correct my order. When asked for owner contact info, he flat out refused to provide info. Do the owners know how poorly he is treating customers and his unwillingness to resolve minor conflicts? He seems to be on a power tip. Wow. Just wow. Do yourself a favor and go some where else. Anywhere but here . Unless you like to be treated rudely. read more

Placed a mobile order and entered space number when I arrived. After waiting 20 minutes, I went inside to check on my order. Manager Andy (the only employee around) ignored my repeated attempts to get his attention to ask about my order. When he did prepare my order (after another 10 minutes) and headed to the door to deliver it, I tried to intercept him and ask if that was my order (I was ignored). After following him to the parking lot and seeing my car empty, I told him that it was my order and he angrily thrust it at me and walked away. Angry Andy also had a mob of angry customers to deal with inside (Uber Eats drivers long waiting for their pickup, hangry high schooler's wanting to order, and others who needed a spoon/straw missing from their order). Apparently this is also not Manager Andy's first bad day as it seems he has a history of treating customers poorly (see other Google reviews and comments). Mismanagement? Poor Service? Yep to all! It's appalling to think that Angry Andy is allowed to scream at customers, act rude, and is unable to provide any level of customer service. When I contacted McD corporate, they said they alerted the store owner who would contact me about the situation . . . it's been 10 days and counting without a peep. Don't just take my word for it, but seriously consider the low star ratings and negative reviews this restaurant has before venturing somewhere other than the Sammamish McD's. read more

The burgers are very small, as if a tiny kid would be ordering them. The nuggets are insanely oily. However the sundae and lemonade were good. Service was quick. read more

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The worst ran business I have ever been to. Order was insanely late. No one at counter to help.

This McDonald's is horrible! Second straight time the fries are old, they forgot all the BBQ sauce I paid for and they are rude.

Here's the shortest and simplest review I will ever wrote. No ice cream cones... No stars! The end.

this is the worst service I have ever received from a McDonalds. Has a play place and won't let customers or children use it. Doesn't give out water cups and forces you to pay for a large water. Food is cold and ass (NEVER GO HERE) read more

Long story short I didn't get my drink because the machines were all messing up and so I left without and called customer service to get a refund as I didn't have time to go inside to get a refund. I told the entire story to customer service and they assured me the owner would be calling me because only they can offer the refund. It's been 6 days and no call. I called the store directly several times and just got a voicemail. I left one to call me and no one has called me back after two days. Terrible customer service. read more

I ordered a latte with no ice because I don't want diluted drink. I got less than half portion. So it appears they only fill up less than half of their drinks, and the rest is ice????? Also got our mobile order wrong multiple times but charged us for the higher price items we ordered. We were too lazy to go back and had to eat the wrong items, which were cheaper items. read more

McDonald's - Latte - only filled up to less than half portion due to the remaining to be filled up with ice? - Burgers Near Me - Sammamish, Washington

This McDonald's has horrible customer service. The female supervisor or manager was very rude. My order included a drink cup. I asked for a water cup, and her response was to "make sure this is water only." I didn't say anything at the time, but I wanted to. This McDonald's has a fountain station outside of the employee area, which means customers could refill their drinks anytime and as much as they want. What I want to know is why the "F" would say that to me and my kid. Dont eat here. This place is a joke making a statement like this. 3-26-23 time 2pm. So you remember who we were. Minus 5 stars is what I want to give. read more

No sugar & no cinnamon, with soybeans milk, you can enjoy the donut stick like traditional Chinese breakfast called "YOU TIAO". Yummy. read more

McDonald's - a bag of doughnuts on a table - Burgers Near Me - Sammamish, Washington

Visited this place a couple times in recent weeks. Rarely go & these visits remind me as to why I don't. While the food looked reasonably presentable, the taste was sub-par for sure. I am pretty sure they keep "recently" cooked patties in some sort of warmer, so they can pull them out and customize your order. The meat is already rather tasteless, relying on the condiments 100% for flavor & by using warmed meat pretty much ruins it for me. Still think their French fries are some of the best & will actually just get them to go to eat with whatever else I may be having at home. Coffee drinks OK, good for when hitting the road on a day trip. I'm sure I'm not the target demo for McD's, but the sandwiches just don't work at all for me anymore. Service was actually pretty good; friendly, helpful & fast, but I wasn't there during peak times so your experience may vary. read more

McDonald's - Quarter-Pounder with Cheese - Burgers Near Me - Sammamish, Washington

*UPDATE POST* I WISH I could leave "0" stars... This time, instead of almost causing me to get into an accident, they stole my money. First, I don't even know why I'm coming here but it's for a quick stop while I'm out, okay?! Lol. Anyway, this place is so terrible, they never reached out to my last post and this time when I ordered through the app I asked for a bag which is ... 0.08 cents, yes, low, but money none the less. When the kid came to the car for curbside pickup, I mentioned... "uhm, I order and paid for a bag?" And the kid answered... "okay...?" Super rude. Then I opened my "custom" burger which was not custom at all, they completely messed up the entire order. I didn't go back because I was taught if you have nothing nice to say... don't say it, so I decided to write this instead. Hope you enjoy!! read more

Wish I could give zero stars...Apple pies were cold and old, chicken crispy sandwich had huge gristle in the center, which I could not eat, fries were not even cooked, very soggy! We will never be back, waste of 25.00! Save your money for gas! read more

No happy meal toys - Old happy meal toys // Very disappointing- we've gone here cause it close to our home but they have dropped the ball for the kids & it's so sad. Remember the feeling of being a kid & the excitement of getting a happy meal - it's special & so exciting to get the latest toy. So far at this location the kids didn't get toys at all (try to explain that to your excited 6 & 3 year old, why there is no toy)- we thought it was fluke, but it THEN it happened again. :/ And then 2 other occasion the toys were from an older collections from an entire year prior- and the kids are asking why it wasn't what was in the pictures. They could at least tell us at the drive up they are out of toys or if it's okay if it's the older toy. You can do better McD's. Our kids refer to THIS location as the "Bad McDonald's" read more

Make sure you check your order every time. Fries are routinely cold and never to the size they should be.

Service is good and people working here have always been nice and polite, even when treated poorly by customers. Speed of order to service is better as is quality. read more

I'd give this McDonald's two stars simply because it's located close to my home, but this location is the worst I've ever been to. Their machines (both ice cream and soda) are frequently broken and their drive through is disorganized incorrectly taking orders from customers behind me. I've never had any issues with other locations (Gilman blvd. and E Lake Sammamish Pky). read more

Bad costumer service when I try and show him the code he snaps he should get fired lol

I come here because there is no Wendy's or Chickfill-A on the plateau. Today the girl giving the food at the window was almost throwing the bags to each car in front of me. She did the same with my order. I asked for two ketchup packets and gave me a ready small plastic bag with 5 packets. I have never seen this before. Again gave it to me almost throwing it as we are dogs and just turned and walked away. There was no thank you, no nothing. I am not sure why they hire staff members with no people skills. Please management train your staff members. Blah. read more

My bun is burnt. Unfriendly staff and wasn't very clean. They only have a good rating by the health department. Not sure I will ever be back. Will try Jack in the box across the street next. read more

McDonald's - My burnt bun. - Burgers Near Me - Sammamish, Washington

I have been to this location twice in the last month. Both times they have had the ice cream removed from the menu, supposedly because the machine was broken. What I have heard from others is that the employees don't like to clean the machine and so they refuse to turn it on to serve ice cream. read more

They have ruined the inside experience. WONT BE BACK. They make the CUSTOMER put in the order at a Kiosk - which is BAD customer service, bad customer experience, and during the time of Covid are you REALLY forcing customers to touch MORE common screens? read more

I came for an ice cream cone and they didn't have it, I mean what kind of McDonald's doesn't have ice cream. So the I was like can I have a McFlurry and they were like oh we don't have those read more

Drive thru staff was very rude to me and made fun of me for having a speech impediment

I've been to many McDonald's but this location wins for how long it takes for the food to get to your table. I'm starting to speculate that all orders done through kiosk are forgotten until they remember. I've been ordering through kiosk every time I'm here and it takes 15minues or longer. During this 15minutes, I see others who have arrived later than me getting their food and the only difference is that they ordered at the register. Next time I'm here, I will try ordering from the register to see the difference in food preparation time. read more

Waiting in line for over 10 min with others with out a single person coming up to the front line to take orders. Employees refusing to make eye contact. Completely unorganized. Walked out. read more

Ordered a crispy buttermilk chicken sandwich meal. Got a chicken patty, what tasted like thousand island dressing, a pickle and a bun. Since when did they think this tasted good? I scraped it off the chicken and whipped out 2 pieces of bread, lettuce and mayo because I didn't want to go back out since I'm not feeling so good. Still tasted the dressing...They got the fries and drink right at least. read more

Did not take the order right....Kept my credit card....did not lift phone....had to go back to collect my card and they were quite rude! Very angry read more