My sister was peacefully drinking her soda, and this plastic or cloth appeared on her straw. My sister now feels sick. read more

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No refills on sodas and they were very rude about it. I specifically came here for a drink. Terrible location. Ice cream machine was also down for cleaning, classic. read more

Make sure the order is correct! We don't got time to go back for the mistakes. This place was one of the best McDonald's in salinas area. Always had Hot fries most important now hardly ever. and the food was prepared properly not messy, I don't know if Management has changed in the last Two years but it's going down. I ordered an apple pie when I got home it was blueberry the heck!!!!? read more

Never again will I go here. Drive thru always takes forever so I went inside, only one customer in there eating. It took 10 minutes before someone waited on me. Then they didn't speak English finally got someone else to take order and they barely understood. Took forever to get food only a burger and fries. Of course fries were old and cold. read more

Filthy. Filthy. Not a clean table (and there were PLENTY of empty tables) in the restaurant. And the women's bathroom?? Messiest and dirtiest one I have ever seen in a McDonald's. Only one of the order kiosks was working properly. There was no one at the front counter. No one at the register. Had to wait a good 5 minutes for someone to come out so that we could pay for our order. And then another 1/2 hour until we got our food - and that was even after my husband went up to ask what was going on with our order. Plain, simple order - no special items - for 2 people. Everyone was complaining about how long orders were being taken. And trust me - it was not busy at all - 6 PM on a Sunday evening - wonder how long the wait would be if it had been busy?????????? And by the way, if you go up there to ask about your order - forget about memorizing your order number - apparently no one in the kitchen area looks at that - they just look at what is ordered. I could only see 3 - 4 people working in the kitchen area and apparently drive through takes priority over walk ins - that line was moving lickety split. So - no matter how hungry you are on that drive - DO NOT WASTE YOUR TIME STOPPING AT THIS McDONALD'S. Oh yes - NO refills on drinks at all. read more

Some of the employees need more training in customer service. I get it we all have days off but if you are going to be at the window taking orders or handing the food out and don't feel like you are up for it talk to your manager to have you do something else or find a different line of work. read more

I placed my order for a coffee on the app and put down to pick up on drive thru. The line was long so I went inside instead, which I've done before at other McDonalds. There was no one at the cashier's station and no one even looked to see if there were people standing in the front. I couldn't get their attention so I decided to go to the drive thru line. I waited over 20 freaking mins just to pick up my item. That's a ridiculous amount of time to be waiting for a fast food order. No one said sorry for the wait. I'll never order food from this location ever again. read more

Servise is horible.dont give ketchup no refills but charge same as other mcdonolds meal prices that do allow refills.owner is a pos tight wad!!!! read more

Waited an hour for my order and still got it wrong! Unbelievable.. went inside to try and get my order fixed and got attitude. Kept it cool but no, they kept the attitude and just ended up leaving. Never coming to this McDonald's location again. Thanks for nothing. read more

We came here and ordered food. 2 burgers and 1 fries. Burger was for family and fries were for me. Their food is not cheap, $4.50 for a burger and $3 for small fries. I just got home and there are no fries in the bag. They were out of all beverages tonight too. The person who me my order at drive thru pretended to look through the bag to make sure the order is correct, i don't know what in the world was he checking. I work day and night, do Uber and money is hard to come. $3 is big deal for me. It's not even worth going back now. Upon reading other reviews it appears this is how this particular McDonald's operate. Money is NOT easy to make, grow up guys! Focus on work and chit chat later. read more

McDonald's - Always forget items - Fast Food Near Me - Salinas, California

Ordered a coffee, got home to add sugar and noticed some coffee grains, no biggie, but once i finished most of the coffee i decided to dump the rest out and to my surprise there were more a couple of grains. read more

McDonald's - Grains all in the coffee this morning - Fast Food Near Me - Salinas, California

Gave us burnt Fries forgot out burgers, No ketchup salt and pepper even when we asked. cold food. read more

McDonald's - french fries in a paper bag - Fast Food Near Me - Salinas, California

Everything I ordered here was so good. Big mac, fries, quarter pounder, chicken nuggets, and the hamburger were all fresh and tasty. We did not expect the food to be this good. This is probably the best and most consistent McDonalds I've ever been to. Will be back here soon. read more

I grew up here in the 90's, worked out here. Back up until about 5-10 years ago fast food places put their BEST employees in the drive through. These employees do not make eye contact, speak 1000 miles an hour. There is no thank you, hello, nothing. Complete arrogance, back then people were teenagers working here. Did a great a job. Set a great base and ethic for the rest of their life. Now these people are in their 30's making minimum wage treating customers who smile at them and actually treat them like real people like shit. You know what F YOU! You will have this crappy job until you die. You deserve it. read more

horrible service how is coffee machine down 2 hours before close. drove 30 minutes for this will never be back

This place is nasty . They don't clean tables or floors. Trash cans overflowing. Workers just talking behind the counter . All tables had dirty napkins and what ever people left over. read more

McDonald's - a counter with a bag of food on it - Fast Food Near Me - Salinas, California

I ordered a coffee from McDonald's in Prunedale. I asked for a large. They told me they only had medium. I thought it was a cup issue. It was obviously a shortage of coffee. I reached out to McDonalds but did not receive a reply. This McDonald's has the worst customer service and routinely leaves items out of your order. Looks as if others have service issues too. Only 1 star. read more

McDonald's - Cup is half full - Fast Food Near Me - Salinas, California

Is it possible to give 0 or negative stars? This is the WORST McDonald's I have ever been to. The service is horrible, and the food is usually cold. The lobby is cleaned maybe once a day, if that. Workers don't care if you are waiting to order; they just talk with their friends even after seeing you standing in line. Drive-thru staff are more worried about line times than accuracy. You call and ask for a manager, only to get someone who gives off the impression they don't care. AVOID AT ALL COSTS! read more

This might be the worst fast food restaurant I've ever been too. Very long wait times in the drive thru, soda fountain doesn't work, burger had no condiments on it, fries had no salt. Very rude staff, especially the woman with the underbite. read more

I live here and this has to be the worst McDonalds ever. I had to use the kiosk when ordering, and when I wanted to pay cash I had to go to the register. I waited at least 5min then had to ask who's gonna take my money. Then waited again for my food. I might understand if this was a busy part of the day, But it was 10:15 am. The owners should be ashamed the way employees can't be bothered with having customers needing service. The staff attitude was horrible. Thank goodness there's a Burger King across the street. So do the employee's a favor don't eat there they need their rest. I wish I could give them -4 stars. read more

This is the worst McDonald's ever. The staff is extremely rude and careless about their jobs. The young man taking order couldn't hear me the whole time. I don't blame him because I could hear was laughing talking coming through his headset. He didn't get my order correct and while waiting for him to hear me and take my order my coupon timed out. So I wasn't able to use it and the manager said and I quote "well that her fault. There's nothing I can do for her".. y'all my coupon was for a free medium fries and there's nothing she can do? How about not laughing and talking so loudly that your fellow employe also can't do their job correctly. I just left without my food. read more

McDonald's is already one of the worst places to eat, but the prunedale/ Salinas location takes it to another level. The service is awful. Fountain drink dispensers disabled. WiFi off. Restaurant wasn't the cleanest. If I could have given this location lower than 1 star I would have. read more

Best Mcdonald's I've been to in a while - food was hot and fresh, clean toilets if you're driving on 101, good service. Got a free apple pie for a Mcdonald's app spinning wheel they had in the store too! read more

Terrible. Who ever they have as training manager needs to be replaced. Employees are rude. They don't even acknowledge you. No thank you, no hello, no have a good day....practically throw your food at you and close the window. Called a manager by the name of "Sara" and she had attitude right away. No apology. Just a "I'll take care of it" yeah, okay. I can see where her employees get their rudeness from. If the manager doesn't care the rest of the staff isn't going to care. Sad. read more

FOOD POISONING -- threw up with a fever all night, sick for 3 days. Eat here at your own risk.. or don't make the same mistake as me.

Literally one of the worst MCDs I have been to. The service is horrible. We drove out of the drive through and all the way home only to find my sons nuggets weren't in his happy meal. Something is always wrong with an order we place. We don't go much anymore as we have learned our lesson. read more

14 minutes in drive thru with 2 cars in front of me. What the hell are they doing in there. Definitely not food preparation. Shame on you guys. I declined my order and asked for my money back. Even that wasn't correct. This is what $15-$17 gets you??? Shitty service, mediocre food, outrageous prices. Never do a Macdonald again!!! read more

They don't do refills at all. You couldn't upgrade your drinks. They made my sister's sandwich wrong. The employees were rude, cussing in the back, bathroom was disgusting. Definitely will not be going back. If i were you avoid this place at all cost! read more

Ok looking for plant base burger says they have it but , no dice they don't website wrong. Please update your menu or websites it would be helpful. read more

This place needs a manager that isn't so lazy. If she knows the drive through opens at 5:00 am then she should arrive on time to get the drive through going at 5:00 am. Don't make everyone wait in the drive through because you're too lazy to show up on time. read more

Waited over 10 minutes for my curbside mobile order. Finally just went inside and THAT is when they finally started making my order.

The Prunedale McDonald's is really going downhill re: accuracy on drive-thru orders. Last week I clearly stated twice I wanted a large "plain" iced tea. Low & behold I got home to find it was a sweetened iced tea...that got tossed. Just a little bit ago I ordered 2 Quarter Pounder Deluxe Meals & requested they leave the catsup & mustard off one of the 2 burgers. I got home to find both quarter pounders had catsup & mustard AND they had put in two plain cheeseburgers of which one had no catsup......AND WE WERE CHARGED FOR BOTH THOSE BURGERS I didn't order! How do you come up with 2 more burgers???? This McDonald's owes the cost of a large PLAIN iced tea & 2 cheeseburgers. Maybe their speakers aren't working correctly?? read more

Waited 10 minutes on curbside this morning no need for that. Thinking would be faster then drive thru small rush.. rush was over was still waiting for my food . I go inside and ask for my order and it's seating under there's order screen . I asked the girl upfront she says it's coming while I'm staring at my order . She walks to the bag looks at it and says it's ready wtf!! read more

I don't go to McDonalds that often through the years. But I have to say that the service has definitely gotten worse. Recently I ordered breakfast which arrived barely warm. That is unacceptable. I brought this to the attention of the service manager. She wanted to microwave it for me after I told her no 3 times. I asked for a refund instead I got attitude which was very unprofessional. The atmosphere in this McDonald's is sad. I will rather spend my money else where for some hot food and definitely better service. Enuff said read more

I'm encouraged to come here frequently for my granddaughter. Since these kiosks came in, the experience has been absolutely terrible at every single visit. I swear my blood pressure goes up. The staff does NOT want to help anyone at the register, they hide in the back until someone yells or walks back to get someone's attention. Not just me, nearly every visitor I see goes through the same experience. I'm not for automation, but I'm definitely not for employees that simply don't want to be here. Which is clearly the case. Do better McDonald's. read more

This is the worst McDonald's I've ever visited in my life. The service was slow we had to wait over 20 minutes to get our food I recommend that you do not stop at this McDonald's the service is terrible read more

We're from out of town and I'm blown away by this location. The manager Sarah is a B The workers are all incompetent dildos who have no perception of customer service or advanced thought process. Everything was wrong. Everything. They shorted me a cup. Then they gave me the wrong size. Then I had to beg for ketchup to get one package. Then they shorted me a medium fry. I waited and politely asked and was ignored by five workers in the back. I watched as the manager Sarah proceeded to make all these other fries and line them up knowing I was missing one. After I said something again, Sarah was a B and said UM BEHIND THE LINE WAIT IN THE LOBBY as I had a foot over the back as they kept ignoring me as I was behind the wall of the ice cream machine. The days of customer service are gone. They treat you like absolute garbage. For the price you are paying for lackluster food... the service is terrible and the workers are rude aholes. Check your order. They will short your something and then when you ask for it, they will treat you like garbage. read more

The ONLY thing good about McDonalds is their breakfast. Now they only serve breakfast until 10:30 am. I keep missing it by 5-10 minutes. They almost always run out of English muffins by the end of serving breakfast! EXTEND BREAKFAST TO AT LEAST 11:30!!!! STOCK THE POPULAR BREAKFAST FOOD SO YOU DON'T RUN OUT. read more

They messed up my order, they did not put tomatoes, lettuce and pickles in it. I sent my 12 year old son to fix it and they gave him the hardest time. They fixed it after going back and forth 3 times. I only eat mc Donald's when I am traveling. I will wait for in-n- out next time. read more

15 minutes for two drinks and an order of fries. There were three people ahead of us. It was ridiculous.