Usually when McDonald's messes up your order they tell you to keep the other item. Yet during Covid times this young lady decides she wants to see the other item and keeps it and then makes me wait for my original sandwich. Not professional or friendly. read more

Terrible service, not made to order, and when I asked for them to correct my order, they threw a cold piece of cheese on top of the burger

Took grandkids at 11:30 am. They are visiting from east coast and the little one was looking forward to the play place and food. Ordered meals and sat down in play place. In come two men with a cart and brooms that looked like chimney sweeps. One says to the other, "Looks like they are leaving." I said that no, we were just waiting on food. One man then looked at me and stated they had to do repairs and we needed to leave. I said, we have a short time and the kids want to play. He then insisted we could not be in there because he did not want to be sued. He then suggested we go next door to Del Taco, or to another McDonalds which was likely cleaner because the managers at this location don't keep the place very clean. Shocked - I went to speak to the shift manager, who was headed toward us with our food. I complained and she said they were just there to clean, not repair but we couldn't be in there. Who orders the play place cleaned at lunch time during spring break?? Would not this be a task to be completed early morning or late at night? Also, who contracts with liars with the name "Childproof" on their uniforms? In addition, the chicken sandwich was over done and on a burnt bun. Never again. read more

McDonalds has an annoying, cheap, corporate method of cost cutting involving making you beg like a dog for tiny portions of barbeque sauce, napkins, straws, water, or any other little thing you may want to better enjoy your meal. Go to a Chic-Fil-A if you can, they have this long table full of everything you need to spruce up your meal, I was amazed when I saw it because I have been desensitized to this problem by my corporate masters. The food? Pretty sure the Sausage McMuffin is made out of laxatives and stool softeners. read more

I never do Yelp reviews because all people do is complain on this app.. I came and ordered something that wasn't available and the manager took care of me so well that I wanted to come on here and thank her again. I think she was the manager. Beautiful African American woman that deserves recognition. Your kindness made my day. All of the employees were great! (oh and one more thing, to anyone that thinks these people don't deserve a live-able wage aka 15 an hour can go stfu and make their own damn food. And please, go take an economics class at MJC. K thanks bye.) read more

The girl manager is so rude. I paid for extra ranch and she did not give me any ranch. Then had the audacity to say she was the one who took my order but it was actually a different worker. The girl who took my order charged me for extra ranch but the manger would not give me extra sauce. According to her I was not charged but my receipt said it was. Point is she refused to give me the sauce I paid for. This McDonald's needs a new manager. She's plain rude and was rude to everyone else. She's the manger at night I believe. Not the first encounter with her. She had a full conversation with a car and had a line backed up. read more

Worst and slowest drive thru ever. Inside is not so bad but isn't the idea of the drive thru is that it's quick? Someone just gave up in front of me and left. read more

horrible place. they are so rude and they tried to charge me for a water cup. The water is brown after rinsing the nozzle multiple times and the food was hard. I asked for splenda for my mothers coffee because she has diabetes and they gave me sugar. This place is horrible. read more

Went to this McDonald's because it was rated 3 stars, more than any other in the area, and wasn't too far from where I was and I needed a caramel frappe. I got right into the drive thru and ordered a large caramel frappe to share with my wife in the car and the reply from the cashier was "Don't you want a medium?" I assured her I wanted a large. As I drove forward and got $1.02 in change, I told her she could keep the two cents, whereupon she reluctantly took back the $0.02. Driving forward, I quickly received my needed large caramel frappe, sharing with my wife. I feel no ill will toward this worker; the caramel frappe covered all that. read more

Never received my refund! Manager was very rude we didn't get a receipt They pick and choose when you have to sign a receipt I paid threw the mobile app 07/05/20 at 7:28pm never got any names. read more

Bitchass motherfuckers put cheese on my damn burger when I said no fucken cheese. Yo they cant fucken read for shit! I took my burger back and the manager in the back just peeled off the cheese yo! What kind of bullshit is that??!! This McDonalds needs to retrain their damn manager crew! Like the fuck what if I was lactose intolerant. They're lucky I didnt say shit because I'm not one to fucken be rude! So Yelp shall do the job!! If ya ever get a wrong burger I suggest ya watch them "remake" the burger the correct way! read more

On my way back to L.A. from Sacramento, we stopped to get gas and then came here. I could not believe my eyes. There were about five flies flying around the ordering counter and kitchen area. No one seemed to mind. I saw flies land on the counter next to the cashier, who had just placed a dine-in tray of food there. She simply ignored them. I saw a guy shoo a fly away from his head, but that was it. I'm sure they landed on food items as well. This is totally discusting to me. Of course I left with no food... read more

Service was great, cashier was friendly and attentive. Great vibes had an accident with a drink, employee wasted no time and had a great attitude. This is a fantastic establishment it deserves more credit. 5/5 will definitely come again! read more

Hey its me again and I am still continuing my trash tour of America. a few days ago I stopped by this McDs and I was treated well. Every one was great and my greasy artery clogging sodium filled 2 for 3 buck sausage egg Mcmuffin was awesome. I can't tell you how much eating stroke attracting food taste, especially when your sliding through a drive through on your way down the highway. The artificial American cheese bonded perfectly to the oil glistened wax paper wrapping...ummm good! The meaty hot sausage and perfect flat circular fried egg spoke hypertension with a hint of myocardial infarction. Topped off with a cup of coffee, this food is indeed god's food; of course I will probably be traveling in the opposite direction when my time arrives. read more

I've been to this McDonald's three times now and every time no matter how simple my order is I am always asked to park up front and wait for my order. And all three times they've gotten my order wrong! I check my items and everything looks right, but when I get home or wherever I'm going the order is completely wrong...I've never had this issue at any other McDonald's so not sure why the Salida one can't get it right!?? read more

Keara is so sweet and has the best manners ! She has the best attitude out of all the workers & she makes the best McFlurrys ! I only go in there for her :)) read more

My experience was not very good at all. It was twice the price of most. My cousin and I tried the air hockey: trash was shoved down the slots and I asked the manager to fix it since the machine stole our money. I had to ask eight times before she came out and informed me she didn't have the key. We didn't get our money back. There were machines unplugged in the children's area with frayed wires, causing a horrible health hazard. read more

Used the mobile app on a hot day to avoid going in. I thought the convenience sounded great. BUT either the technology doesn't work or they don't know how to use it. I sat in my car with the engine running for 15 minutes, waiting for the food. Eventually had to go inside and they immediately acknowledged my order but couldn't explain why they weren't working on it. To make matters worse, my credit was charged 3 times for the order and they said they couldn't reverse the charges, I have to contact corporate to fix that. What an incredible hassle. Super super frustrated and disappointed. read more

Horrible experience here. The young girl who took my order was very rude! She mixed my ice cream like crap and only filled it up half way and she has a very bad attitude. It's 5/16/10 and my order was taken at 4:38 pm if any part of management bothers to read this. Only worst experience I've ever had was at Norm Reeves car dealers. read more

I go there alot. Almost everytime something is messed up on the order. I have learned to check before leaving. I checked everything but the nuggets. Sure enough only 16 piece when l get home. Called and spoke to a manager and he said he would replace it. I went 5 days later to get and he said l had to come back same day. I told him on the phone that l couldnt . I brought him the receipt and time l called. And he basically called me a liar. The guy l spoke him never she l had to come back that day. I paid for food and never received. They profit off of not giving people what they ordered. read more

Went thru the drive thru and was given the wrong order. I was the only one in line, so didn't think it was busy. Half way home, I realized that I was given the complete wrong order. Reversed and drove back to the store. Arrived at store, went inside, and gave my receipt and wrong order to the staff. Manger or supervisor didn't even check the receipt and handed me a new bag, she said that was my order and apologized. Went home and look in bag, complete wrong order again and now don't have the receipt to go back. Can't believe they messed up my order twice in the span of 5 minutes. Sadly wasn't the first time, double check your orders people because the staff won't. read more

Good Spot to eat. ALL the employees here are awesome they provide excellent customer service. Their speed of service is good too. They even have a play place for kids to play in. They serve both good breakfast and lunch. Breakfast is over at 10:30 though. read more

Employee incompetent can't handle the money correctly while the wind is blowing when going to through the drive thru and expected me to get out of car and didn't offer to help get it & looked up my dress while I had to retrieve the money that he couldn't handle correctly. Never going to this location again. read more

Came here to eat breakfast with my son before dropping him to school. Service very slow and the new system where they bring your food to your table is not working well. Finally walk back to counter and asked for my food which was ready and sitting getting cold. Not a good experience. read more

This is the most HORRIBLE McDonals I have ever been to. I have given them 3 or 4 chances as I realize somedays are better than others. This McDonalds has the slowest service I have ever seen....both inside and out! It is supposed to be called "fast food" for a reason. There is NOTHING fast about this place! Horrible, HORRIBLE service! read more

EXTREMELY POOR CUSTOMER SERVICE. Went through the drive through and chose the left-hand lane. Nobody greeted me and there were two cars who's orders were fully taken before anyone came on the speaker on my lane. When I asked why the lady said, "Um, I was helping someone." No apology, nothing. Got to the first window to pay and asked the lady to have a manager meet me at the second window so I could let them know what happened (the only way to fix issues is to address them with management so they have an opportunity to do something about it). Got to the second window where I saw the first girl approach a female manager and point towards our car. The manager looked over at us then proceeded to grab a bag and start filling an order (putting burgers/fries into a bag). The lady at the second window handed me my soda and then closed the window. Nobody came over. When I got home I called the restaurant asking for their store number (10700) and for the contact information for their area/district manager. The gentlemen on the phone was polite and asked me to hold. Another lady came on who spoke VERY broken English and acted as if I had just called in (I guess the guy who answered the phone didn't bother telling her anything before picking up). I asked the lady for the contact info for their area manager and was told I could not have it. I asked, "Then how am I supposed to contact someone outside of this store to complain?" I was then given what I was told was a corporate number and to ask for Debbie Hendrick (again, her accent was thick so this may not have been the real name she gave me). When I called the corporate number one of the options was to leave a complaint about a store for a person named Dennis. I left a long message describing the issue I had and asked for someone to call me back. I really hope someone does. The main issue was that their were not prioritizing their cars through the drive thru, but I'm now more upset that the lady manager wouldn't even bother to come over and instead just glare over at us and continue working. There isn't really anywhere else I can go to get a $1 soda so it is likely that I will be visiting this McDonalds again... that's the entire reason I wanted to talk to a manager in the first place... to have them correct the issue so it didn't happen again to anyone else (or myself). This McDonald's has given me the impression that they could care less about their customers. I don't care if you work in fast food or a VERY upscale restaurant... customers should always come first! read more