Hi! I would say this McDonald's is a 3 star, the food is good, but the doordash always messes stuff up when I get it, yes, the service is good but sometimes the workers do mess it up when you do doordash, so just i don't recommend doordashing it read more

This location is already offering the March shamrock shakes (tomorrow is Valentine's Day). I like these (it's a guilty pleasure); went through the drive thru quickly. read more

Had a door dash delivery. Dasher was fine. Order was a failure. Ordered and paid for a Big mac and fries. It's on the receipt but never made it into the bag. I do not normally leave reviews but this location is absolutely terrible. This is not the first time this location has been a disappointment. Do better. read more

Quality could not be lower. Fries didn't taste or look like McDonald's. Reminded me of 1970s fast food fries: old cold stale from the start. Quarter pounder was swimming in so much grease it ate through corners of box and dropped all over my cotton shorts. Highlights: employee friendliness and bubbly diet coke. Avoid unless you're scavenging during an apocalypse. read more

McDonald's - Burgers Near Me - Salamanca, New York

Just awful and employees are horrible. Order my food online. Girl at the window said okay pull to the window, pull up and wait a half hour for the car in front of me and the worker to talk and laugh. Finally get to the window to get my order and she says we dont have that order. I had confirmation for my order and they took the money, but nope that wasn't good enough. She was very rude and said I dont know what to tell you I cant do anything about it. She asked if I was at the right one so I gave her the address, she didn't know it and had to look it up. Told me she dont have the order and "call the app"... HOW? Any McDonald's I have ever been to apologizes and with confirmation will get you your order... Not this one. Just absolutely horrible service and horrible staff. read more

This is hands down the worst McDonalds that Ive ever been to. I have been to McDonalds in Detroit that had inch thick bulletproof glass and they outshined the Salamanca store. I have not been able to eat eggs for over 2 years now because this McDonalds left egg shells inside of my breakfast sandwich! Every time I order a cheeseburger with ketchup ONLY it ends up being loaded with onions and I just went there and ordered 2 McChickens with NO lettuce and when I got home each sandwich had a half a head of lettuce on them! That isnt not a mistake, its purposeful malice. I will NEVER return to that place! read more

Good service. We ordered at the Kiosk, but the receipt didn't come out. When we received our food we told the manager that we needed a receipt. She was busy, but was patient with finding a roll of paper in order to print out a receipt. Clean. read more

Severely understaffed. When I say we waited in line for 45 minutes I mean it. I kind of feel bad for even writing this review because of how understaffed they are. When I went there, there was at most 4 people working. It took about 5 minutes or more per car to order because they had to wait for them to make the food for the cars ahead of them. They messed up my food. I understand that they have to keep track of a million peoples' orders, but if they didn't take so long they wouldn't have that many people. One of the employees literally walked outside and talked to a family in front of me while the lone person in the kitchen made my food. I don't know if this messed them up because I asked for a large fry and they gave me 2 large fries and a McChicken. I didn't even bother to check the bag because it was late and I wanted to get home so I pretty much stole someone's food. The food wasn't even that good either, very bland fries and the McChicken wasn't bad. If you go to Salamanca, I recommend Tim Hortons over McDonald's if you can't stand the long wait and below basic food. read more

So, the food was Hot and The Waiting was under a minute. So the service after you order was fast. I think the girl up there was New Or something because she took a while to punch in my order. But that's completely fine. I do think she needs some confidence, especially if she's going to be working in the food service Industry. I couldn't really hear what she was saying and she was kind of mumbling. The food was Fast and Hot, but the Burritos were EXTREMELY SMALL. Which I was NOT expecting I have attached a photo against it up to my Hand... Also the biscuit was so hard you could have broken a window with it. I ordered a Jelly Biscuit and they only gave me on pack of jelly...so that was a bit sad as well. But the size of the Burrito was Even more depressing than only getting one pack of jelly for my Biscuit... read more

McDonald's - Sausage Burrito - Burgers Near Me - Salamanca, New York

Service was terrible. Was the only one in the drive-through and the lobby was closed and it took us over five minutes for food to be ready. Didn't have Dr Pepper or root beer so I had to get sprite and even then it was flat. Gave them exact change and it took them more then 2 minutes to give me my change. As they walked away from the window and were gone then finally came back. And my fires were cold. If I could give zero stars I would, but unfortunately, I can only leave one star. read more

35 minutes in drive thru....not a single employee even came to the window. Not 1. Worst customer service ever experienced at any "restaurant". All McDonald's in the area have become pathetic. This one is the worst by far. Do not spend your money at this dump. Will never set foot on any McDonald's property again. read more

Food was wrong and cold. Burgers were missing the bacon, slapped together the edges of the buns were hard and stale and the lettuce is slimy and old. The fries were rock hard and cold. read more

So I decided to try to eat here again after the 'big' remodeling. I cannot believe that this McDonald's has actually gotten worse than it was before it got remodeled! Went in for lunch the other day and noticed that the majority of the ceiling panels are all water damaged already! The soda machine was not working properly as it was out of ice and the syrup/carb mix was like a 50/50 mix. The dining area was drab and dirty. My meal was just as awful as its always been from here. Buns not heated properly, both sandwiches I got were just tossed together (both lacking much condiments) and fries were cold. Employees just shooting the breeze and laughing in the back as several customers waited awhile for their food. The employees and management are a complete joke here. I urge people to avoid this poorly managed McDonald's at all costs! If your looking for a quick burger just stop by Burger King down the street. The staff there at least treats you well and the food is always up to par! read more

This location is possibly the worst McDonald's in the entire world. I just went there to get a nice lunch for me and my girlfriend and everything was okay and when I looked in the bag they forgot to give me my ranch. In my head I was like it's okay it was just a mistake, but oh boy was I sadly mistaken when I returned to claim my ranch that they forgot, all the workers besides overweight cashier were just staring giving me this devil look the whole time while I was trying to receive my ranch. Don't get me wrong this will not end ranch for me, but this will end my return this this McDonald's. The overweight manager there was starting me down the whole time I was at the window waiting for my ranch. I think she wanted to pocket it for herself after her shift cause she looked at me like I shouldn't be there taking her ranch. read more

We were 8th car in line in town for fireworks. They got our order right and we were only in line 8 minutes. That's amazing , think about it, the place was packed with people and the drive thru line was around the building. Kudos read more

McDonald's - a car driving down the road - Burgers Near Me - Salamanca, New York

Cheap quick food kid friendly, value menu has good deals. Anysize soda $1. Salads available. Serves breakfast, lunch, diner. read more

The server couldn't get the order correct to save his life. My scrambled eggs were cold and hard like rubber. Whatever they did in the last year ruined this place. read more

I saw all the reviews about their customer service, but I was pleasantly surprised. The wait in the drive thru was not that bad, a little longer than I would have preferred. Food was great read more

McDonald's - Bacon McMuffin - Burgers Near Me - Salamanca, New York

This place is quick an covinent only waited 5 mins for my food. Everything tastes good. But I have can multiple times for breakfast an the have been out of biscuits for biscuit sandwiches. read more

This McDonald's is nasty they don't clean they have rude customer service and my food had old stuff on it from the grill I wouldn't go here unless u want food poisoning read more

service is bad. messed my order twice now. did not realize I had a cracked cup , which the drink filled up my cup holder by the time I got home. read more

It's McDonald's, so you know what to expect right? Wrong! This has to be the worst McDonald's I have ever encountered. Food is served which should be tossed. Like breakfast at Mickey D's? Biscuits are hockey pucks and the breakfast buritos are so old the cheese on the inside is usually hard. Coffee is served old and burnt, granted I bought coffee in the middle of the night, however someone should pay attention to it. Also, check your bag before you leave the drive thru. I cannot tell you how many times this location has messed up our orders. read more

Much like every other review has already stated, the service at this McDonald's is notoriously slow to the point of ridiculous. Their were 3 cars in line at the drive through - including my car. We waited 25 minutes to get our order. The food was cold and the order - a whole 3 items - was wrong. They gave a Double Cheeseburger without bacon when we specifically asked for one with bacon. Normally this would t have been a major issue, but when coupled with the insanely long wait and the fact that the food was cold I felt compelled to share my frustration. This occurred during peak dinner rush hours on Saturday evening. The young lady working the drive thru window said they were short staffed. I don't fault her, but am amazed that the franchise owner isn't more concerned with the abomination that is this McDonalds. read more

This is the worst McDonald's ever. The person taking our order was outright rude and racist. The very first thing she did was to ask the lady behind us if she was here before me, to which she said no. No explanation why she accused me of jumping the line. She was being nice to all other customers except for me and my family. Got our order wrong and when I asked her about it she ignored me completely. The only difference was our skin color. While we ate there with my wife and two kids, she was oddly starting at us as if we are not suppose to use that space. McDonald's should be ashamed to employ this kind of employees. read more

Just stopped at the drive thru for breakfast ,it was the worst ever, the egg mcmuffin was burnt ,the cheese was cold and the taste was bad ,we will never stop there again read more

I wish there was a option to give this place no stars. Worst McDonalds ever. This is an edit of what I sent the company. We came through the drive thru between I would say 11:30 and 11:50 P.M last night. We ordered a Quarter Pounder meal and a chicken bacon ranch wrap meal. 1. We received no straws with our drinks. 2. One of our fries were fresh. The other tasted like they had been sitting a very long time, and they had so much salt on them they were completely inedible. The ones one top, I swear they must have picked them up off the floor after they sat there for awhile. Seriously, that's how bad they were. 3. The Quarter Pounder was so messy, by boyfriend wound up wearing ketchup. 4. The wrap. As soon as I pulled the tab I knew there was something wrong. The wrap was ripping open and soggy. There was nothing but bread until I got down to the point where the pull tab is, then there was nothing but a blob of lettuce and ranch. There was 2, maybe 3 small pieces of chicken in it, and one tiny piece of bacon. I know this because I pulled the chicken out of the mess so I could eat it. We basically wound up throwing away an entire order of fries and a wrap. 5. Of course, no napkins. Thank god we had a roll of paper towels in the car. 6. No receipt either. Gee, I wonder why. Never, ever, ever, ever, ever again. EDIT 10/11/15: It's almost 3 months later, and after a few emails with the promise of reimbursement of our horrible meal, I still have received nothing. EDIT 12/12/15: still nothing. EDIT 5/1/16: Still nothing read more

Should of looked at yelp first before stopping here. I agree with the negative comments. Place was filthy from the bathrooms to the dining area. The staff stood there and watched as I cleaned trash from my table and wiped it clean with napkins. One of the girls pulled a hair from her ponytail to floss her teeth with. Classy. read more

If I could give a minus score I would... One of the filthiest fast food restaurants I've ever seen. And the wait time to even be helped, ridiculous!!! Whoever owns this place should lose it or have it shut down! The health inspector needs to look into this place, NASTY!! That's all I have to say! Not that I wanted to go here, but it was the only last minute thing to get to... Lesson learned, pack snacks! read more

This McDonald's is probably the worst one I've ever been too. All the workers are rude, they don't care about your food, and by the looks of the place you'd think they've never been taught how to clean. Just because you remodel a place means it's going to get better... for the past month customers have been complaining about getting raw chicken nuggets! The last time I went inside to order the employee had the fry boxes laying all over the floor picking them up to put frys in to serve to people while the manager was making a mc flurry for themself with a line of people in the drive thru waiting for their food.. if I were you I'd save the food poisoning and go to BK down the street. The workers honestly just don't care about customer service! read more

Food tasted fine but there were flies flying everywhere. Place needed a good pickup and cleaning too. It was 130pm with no lines so they could have been working on that. Kinda sketchy. read more

The other reviews suggest this location may have had some issues in the past, but I stopped in with a few friends during a recent road trip and everything went McSmoothly. Madison is the finest cashier in all of New York, perhaps the world. I'll plan to stop again next year when we pass through. read more

Seriously one of the worst McDonalds I've been to. In short, I've been to this McDs more times than I care to admit, out of desperation, and now I just skip it. Not worth the disappointment and frustration. They take FOREVER to get your order, almost irregardless of what it is. I was once asked to "pull ahead and wait" when I'd ordered an Orange Juice and apple slices for my daughter. That was it. Just one example of MANY similar experiences I've had there. And that's to say nothing of the ridiculous price hikes they've had this year alone. It also sucks that they took out the play place... Used to take my little ones down there at least a couple times over the summer and let them get happy meals and play. Not only is it too expensive now, there is no play land. McDonalds used to be a convenient, affordable go-to place, especially if our family was short on time and needed a quick meal. Now it's over priced, under-staffed, and just plain over rated. Bring the playground back at LEAST. read more

still the winner of the worst mcdonalds of all time. notoriously slow - orders delivered wrong or incomplete. staff with no people skills. not very clean either read more

Wow! This place is awful! Good luck! Make sure you double check your order before you pull away!