I went through drive thru at the and ordered just an ice cream cone. I paid with a 10$ bill. She handed me back 8$ and I did not notice the change was missing until I was at the pickup window. I told the lady at the window I did not get my change, the coins. She went back to that window, came back and said that I rounded up. I did not know what that meant. They explained the donations made were for an organization. I replied I had not rounded up, I was not asked to round up,. They went away again then management brought me a quarter. I said it would be 60 cents not a quarter. I did tell her if I had been asked to "round up" I might have done that. But that is my choice, not hers. That amount was 60 cents, I wonder how long it will take to make a few bucks if you keep all the coins and the driver doesn't notice it. read more

Every single time I ask for extra pickles they don't put any at all When I ask for extra ketchup they never put it Lowkey annoying read more

1. Order was not taken at drive thru. 2. I placed order at the window.... no apology for not taking my order. 3 I was sent to one of their parking stations. 4 Fries was hard and cold..... I'm very disappointed....NEVER going back.... read more

They ran out of coffee at 8:30am and forgot to bring us the coffee. There is no self serve napkins, forks, etc. very strange set up that seems to be a drive thru only location. Very lazy staff. read more

I ordered the new milkshake from the McDonaldland meal and it is not at all what I was expecting. The shake is not even blue and I can barely taste any flavor. This meal is almost $15 and most people are getting it to try the shake, it should be blue like the picture shows. Please fix your machine McDonald's!! read more

McDonald's - No blue to be found in this shake - Fast Food Near Me - Saginaw, Texas

I just got home from going through the drive thru. I went through around 12:55. I ordered a large fry, mcchicken, and large Coke. The screen was correct, so I pulled forward to pay. I did not get a receipt, that was my choice because I've never had a problem with this location during the day shift and I didn't see a need. I noticed the four cars in front of me were being pulled from the drive thru, two in spots in front of me and two parked. So clearly, they were running behind. I got my bag and immediately noticed it was a small fry. I said this was supposed to be a large. The female manager at the window said no, you ordered a small. I said no I did not, I checked the screen before I pulled forward to make sure it said large. She said "you don't pay, you don't get it". Excuse me? I said I'll pay the few cents for the upgrade, it's for my kids at home, which is why I made sure to confirm the order on the screen. She said once again "you don't pay, you don't get". The male manager usually there during the day is great. This female manager, not at all. I understand the rush with all the pulled vehicles, I'm well aware of drive thru times and restaurant gradings for that. My guess is the four cars pulled from the drive thru were waiting for fries, but they managed to scoop some up for a small size (which wasn't even full) and needed to get the line moving. Then decided to gaslight a customer in the meantime. This treatment was unacceptable and what made it even worse is while she was telling me this, she was smirking and laughing at the same time. Then spoke Spanish to the girl standing next to her loudly as I drove off. It was humiliating. I've lived here for 17yrs and frequent that location often. I have heard unflattering stories about employee encounters before, but have rarely experienced it. Today was absolutely shocking and I will not be back. read more

This Manager and crew member deserve -5 stars Unacceptable Customer Service and Unsafe Behavior This morning, I stopped by McDonald's to grab breakfast and my usual coffee--medium size with eight creamers. Unfortunately, this location has made mistakes with my coffee in the past, so I double-checked when I received it. Once again, the creamer was missing. When I politely informed the staff member, Anna, that the creamer was not added as requested, she became immediately aggressive. She began yelling at me, insisting that I should have ordered it correctly--even though I did. Then, in a hostile manner, she ripped the coffee out of my hand, causing it to spill and burn me. I called the store afterward to report what happened. The manager on duty, Alberto, was extremely rude, dismissive, and ultimately hung up on me. This kind of treatment is completely unacceptable--both the unsafe handling of hot beverages and the unprofessional customer service. I do not recommend this location, and I sincerely believe that both Anna and Alberto should be held accountable for their behavior. read more

Apparently they are incapable of reading at this McDonald's!!!! They put onions on my NO ONION burger & no pickles! read more

McDonald's - Fast Food Near Me - Saginaw, Texas

We ordered 4 grinch meals online and waited for so long the app closed our order before we got our food. ( about 40 minutes) The girl inside said it would still come out , so we waited a little bit longer. Then Jacob came out to check on us and said you know what I got you, he went inside and made our meals himself and brought them out! He has no idea how much that act of kindness and going above and beyond meant to us! I haven't ever had a bad experience with this location and I will be back for sure! Thank you Jacob for your kindness ! read more

We ordered 2 sausage egg McGriddles, and 2 Carmel frappes and our McGriddles came with no eggs and our frappes had the consistency of a soda just ridiculous smh! read more

McDonald's - Caramel Frapp - Fast Food Near Me - Saginaw, Texas

i waited like 15 minutes, only ordered fries and a drink and they skimped out on my fries also no napkins

I took it back to the Manager told her this wasn't acceptable. Proceeded to make another one. Told her next they need to check what they are putting out cause it's nasty! They tell me my attitude is nasty! Damn right it is. Next time you take a bite! read more

McDonald's - McChicken - Fast Food Near Me - Saginaw, Texas

Ordered at the Kiosk and selected to pay in cash at the front. Waited 5+ minutes standing at the cash register for any employee to come over and take my order. The food is then made slow and I get the wrong item. I ordered the Spicy Mc Crispy Deluxe, got a bun and chicken (no sauce or any toppings). Go back and wait again to get it replaced, they take it to the back and just slap stuff on it real quick and give it back halfway falling apart. read more

Store 2645 Hwy 37 S Three Rivers, TX 78071 (361) 786-1020 Unprofessional Service, not even a Hello or Welcome to McDonalds was given to me. I'm a truck driver and this not the first time that I've had problems in this particular store. I am dissatisfied with the customer service I've been receiving. It seems that the employees at the front of the store are unwilling to help when needing assistance at the kiosk and will not take orders at the counter either. I would like for someone to look into this complaint. on the flip side tonight my food was very good. Its the service that needs attention. Thank you! read more

I usually don't frequent McDonald's and to be honest, I always have low expectations as far as getting my order right (with or without modifications). This particular location is an exception IMO. Here, I always feel confident that my order will be made correctly. The staff is usually personable, friendly, and not lazy or seem annoyed simply by the fact I'm there as a customer. The food itself is usually pretty tasty and exactly what you want as far as fast food goes. There have been a couple of times that the fries were old and/or they forgot my sweet-n-sour sauce... but for the most part, this McDonald's would be one that I'd definitely recommend around this area. read more

I've never had issues with McDonald's especially with this one until now lol. I ordered a double quarter pounder and when I got home. Something in me was telling me to check my food, well when I checked my burger I noticed right away the cheese looked off. Well once I picked at the cheese, the whole thing came off clean and with it came plastic. Not sure if it's from the cheese or the meat, but it was not busy for PLASTIC to have been cooked with my meal. I've worked in fast food I get it but for it to have been slow but still got a surprise with my meal. read more

McDonald's - You can see the plastic to the left in the box and the cheese was hard. - Fast Food Near Me - Saginaw, Texas

Worst McDonalds ever . Smells like weed all the time . Night shift management is shit.

This location has one focus and that is serving their drive thru window customers while making their dine in guest wait for their order. The manager was only focused on serving the drive thru customers and lacks the ability to delegate so the dine guest are not left waiting for their order for over 10-15 minutes! If you want to be served in a timely manner go with take out and go with drive thru. if you plan to dine in you will be ignored and will have to wait for a while to get your order. read more

Didn't make the burger the way it was "customized" at the kiosk, even tho the receipt shows it correctly. Flies everywhere because the tables were all dirty. read more

Slowest McDonald's I've ever been to in my life. Doesn't make any sense. Whoever the manager is needs to learn how to manage it better.

Terrible. Drive thru is very misleading. You think it's moving but they literally park everyone and bring their food out ten minutes later. And something is always missing. I order a burger with bacon and they forgot the bacon. Luckily I was eating there and brought it right up to the counter. But the top of my burger packaging had ketchup on it for my fries and they made sure it was all over my burger when they gave it back. That's right, they didn't make me a new sandwich, they put the bacon on the bite burger and gave it back to me co ensuring my ketchup was all over the place. Thank god for boat clubs new location. This one needs to be shut down and reopened as an Arby's so no one eats there. read more

my fries were old after I specifically asked for all of my food FRESH. I also ordered 3 chocolate chip cookies & those were suppose to be fresh as well but they didn't do anything but stuck them in a microwave and warmed them up so now they have a burnt taste to them. There was no sauce in the bag for my nuggets. I do not think I will be returning. read more

Service fast food good but the kids play room is FREEZING!!!!! I know its 100 degrees outside but i bet its 60 in here with non stop fans blowing! I asked if they could turn the AC up but was told its preset by maintenance! All parents in here are complaining about it. I'm hugging an outside window to get some heat! Kids don't seemed bothered by it as they are running around playing. Save on your electric bill McDonalds turn up to at least 68-70. Bring a jacket parents! read more

First off not trying to bring your amazing 2 1/2 star rating down. I placed my order and grabbed my cup and started putting what I thought was 2 hour past used date sweet tea in my cup. Come to find out it was just unsweetened tea in the sweet tea container for the second time this week. I placed a mobile order so I can still see that it says I asked for extra pickles and mustard kinda frustrating when it's on probably ten different screens in front of their faces. On a good note the ice was frozen and the napkins where clean ‍ read more

McDonald's - What part of extra mustard extra pickles is this. - Fast Food Near Me - Saginaw, Texas

Slow took like 20mins to get two 10pc meals, and the girl with dyed red hair got too much attitude to work customer service.

Oof, I get it this is a busy place. The drive through the packed and the dine in was packed. I didn't mind the wait but it was very unorganized. And the flies. Dear god, there were so many flies buzzing around the dining room. read more

This McDonald's is the absolute worst that I have ever encountered. They're extremely slow, their drive thru is always back up into the highway. They also close their dining area often and they don't post that the dining is closed or update it on their sign. read more

It good .it's corn a big lump with knobs it has the juice it has the juice I can't imagine a more beautiful Thing .you and me can write a bad romance lady Gaga read more

Went to McDonalds yesterday evening had a coupon for Two free Big Mac meals and they would not honor it.....doesn't expire until 4/30/2020, ordered 3 Big Mac meals so had to pay the bill......$21.08. read more

McDonald's - Fast Food Near Me - Saginaw, Texas

The food was fine the service could have been great Did order indoors at Kiosk Here's the problem what the hell do I do when it's missing cups and sauce. Easy just ask for them right Wrong not her No one to ask just the blank sheep stares of the staff at you while you stand there saying hello hello hello needing their help Manager? What manager Manage a person at the register. A manager could manage this. The staff are all hard workers they each do their tasks but I look to the manager for placing a person at the register to grab cups and sauce for the restaurant people inside the building. Not the case here have fun standing there. read more

The drive-thru was packed so we decided to go inside as I was picking up food for a customer. The store was dirty and there were roaches everywhere. I wouldn't eat anything from the store. read more

Worst location ever!!! Ordered my food on the mobile app and picked up my food curbside! Never received my food after waiting almost 1 hr there!! Had to go to the drive Thur to even talk to an employee and was given a "don't open the window and we are closed "being it was only 10 pm and they close at 1am. No manger around to even assist and was left to leave the store food less and charged for food I never received!!!! read more

Walked into the dining room to a manager yelling at an employee for getting water, whole place smelled disgusting and not kept up with. There was also knots everywhere all over the garbage and soda spouts. Management is not what it needs to be, I wish I got her name to complain more in depth. I've never seen someone degrade their employee the way she did. Should be fixed immediately. read more

If I could give no stars I would. Sat in the drive thru for over 15 minutes only to wait at the speaker and be told that since it was 1:01 they couldn't serve me breakfast.... 1 minute!!!!! Terrible customer service, terribly rude staff. Would absolutely avoid this location at all costs. read more

This is just like any other McDonalds. The only difference is that this location is painfully slow. The drive thru stretches all the way to the street. The drive thru even blocks in some of the cars for dine in. Hard to make a left turn out of this location. read more

The one on Saginaw Blvd does not have fresh burgers or fish sandwich's, the meat or fish filet is usually too dry - like it's been sitting around for a few hours. Even the Egg McMuffin are not fresh, the eggs are partially green and the bottom is over cooked. If I really want Micky D's I'd go further out to the Alliance area or Southlake they both make food the way we've come to enjoy! read more

Whoever the owner is needs to fire and find better management and employees. This is one of the worst places in Saginaw Tx to get food from. Sad the owner don't care how his/hers business is being ran. Says a lot about the owner as a person. Food taste horrible and employees are rude and can't make a simple Big Mac. You don't even deserve one star but I had to give something to leave a review read more

Horrible I ordered the filet of fish bun is hard as if it was microwaved fish taste spoiled. It taste so bad I had to spit it out!!! Tried to call they only have a voicemail that says mailbox full!! Don't go to this McDonald's read more

McDonald's - Spoiled filet of fish - Fast Food Near Me - Saginaw, Texas

This is the 2nd rude experience we have had at this location. Today through the drive thru we ordered a simple large #6 Chicken nuggets. Simple enough? We paid for it at the first window and moved up. We were handed the bag and drink and we noticed it was a medium size drink. Customer: What size is this? Employee: Medium Customer: We ordered a large Employee: No you didn't Customer: Yes sir, we did Employee: Just pull up I have other orders We were so shocked at his rudeness and my husband sensing my desire to explain to this young kid why he has a job, he took the incorrect order and left. This is the 2nd rude experience and after the first time management apologized and hoped we would come back. Well, customer service is everything when people have choices. read more

my fries were SOGGY, hot but soggy so either they sat too long or the person who cooked them was lazy and pulled them out too soon. AND to top it off i found a long disgusting BLACK hair in my food. my hair is not black and when i pulled my burger away from the bite it was literally hanging wow i'm gonna throw up. get your shit together people damn. y'all want fucking $1748 an hour but can't serve decent fast food. stick to spending the extra few dollars at chic fil a. read more

McDonald's - a half eaten sandwich in a box - Fast Food Near Me - Saginaw, Texas