I keep stupidly giving this place a chance and this time I tried grub hub, lol! This was by far the worse experience yet! They completely forgot two full burgers, gave no bbq sauce when i asked for it and put mayo and no lettuce on a hot and spicy that i had marked no mayo add lettuce. $40 order! WTF! read more

Ordered and paid online and they said it wasn't working, which is fine the problem was how much of a dick and his supervisor were about the whole thing. read more

Worst service ever! I've thought after five years of horrible service this location would have its staff in line! Slow service, unfriendly employees, and put out to assist! read more

I know what you're thinking...who reviews a Mcdonalds? I originally wasn't going to, but after the experience I had I felt a little tug from my phone: The Yelp app calling my name. I was intrigued when I heard of Mcdonalds new Build Your Taste program. If you're not familiar with it, McDonalds installed these high-tech touch screen ordering machines (in response to the $15/hour movement, causing less need for actual employees) that allow you to customize your order without any human contact, which for introverts like me is a lifesaver. Anyways, they give you the option to build your burger or chicken sandwich with more premium ingredients rather than the traditional meals you can purchase. Some of the ingredients looked really good on the screen so I had my doubts about whether or not they would really turn out that way. I'll get more into that later. The service, although limited because we used the machine, was great! They give you a little geo-fracker disk that is assigned to your order and they bring your food right to your table so it's a little more restaurant style. It took a while for them to bring our food to us but it was really busy so that was expected. They even came back when we were done with our food and asked if we wanted a refill, which blew my expectations out of the water! Part of the reason we came was because my two year old daughter had a little too much energy and I wanted to let her burn some off on the playground. The playground had tons of little kids playing but the staff did a great job keeping up with the amount of people and wiped tables down quickly after they left. The floor was also swept clean which was really surprising. Cleanliness is really important to me because of my kids and I appreciate a restaurant that values it as much as I do. Now for the food. I was anxious to see how it would come out and when they brought it to our table I was flabbergasted! The burgers didn't come in the traditional cardboard boxes that you would expect. They came out open-faced in a paper lined wire basket. The fries also came out in something similar but the wire basked was a miniature fry frying basket, which was neat. The food looked great and I was excited to dig in! It was way better than I expected! Not quite restaurant quality but still delicious. The veggies were extremely crisp and fresh and they got every part of my complex custom order correct. Honestly my only complaint was that it's the middle of February and the AIR CONDITIONER was on! I assume this is to keep the active kids cool though so I didn't mind too much. Overall I was very satisfied and I will be coming bac read more

McDonald's - She's on the phone with her mom! - Burgers Near Me - Roy, Utah

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Very slow. Employees ignore you. No one works hard or fast. Go to north Ogden McDonalds. This one is not a functional store.

Worst McDonald's in the country. 50% of the staff appear to have been lobotomized. Every time we come to this location we are asked to pull forward while they get our food and when we get it, it is old and hard like it's been sitting around for hours. We come to this location as infrequently as possible and the only reason we ever do is because it's the closest one to our house. Today we went in for breakfast. The egg mcmuffin was hard and rubbery at the same time, the burritos were also hard, cold and everything tasted awful. In the future I will go out of my way to find a different location rather than suffer at this disgusting hole. Also, the one in Roy on 1900 has about the same level of service and food so skip that one while you're at it. read more

Ok so I go through drive thru everyday. Sometimes they make pull into a parking space and wait. Well this morning I was getting my money out of my purse and the girl taking the money says can you find it? I had the money in my hand. I looked at her like she was crazy. She says if you don't have it then you'll have to drive through the drive thru again. I had money in my hand counting out four dollar bills! She says I don't mean to be ride but they get mad at her if it's slow. Like what???? How many times have I had to wait for a mcgriddle? She couldn't have the patience to wait for me to get my money? Not to mention she's very monoton. Most people in the drive thru show a little bit of life in your voice. If you're unhappy find another job. So disappointing read more

Worst experience again. Three times is enough for this place. Inside drive thru lane moves twice as fast as outside, had to shout my order four times and they still got it wrong! Did not get my fries, and that's the whole reason you go there. read more

Horrible service. I was willing to cut them some slack especially because it's a McDonald's but the service here is far too bad to let it pass. They constantly mess up your order and still seem to have an attitude about it. Horrible place avoid it at all costs. read more

I've visited this store a few times and the smell of the interior is horrible. I can only liken it to an old truck-stop bathroom. The floors in the lobby are sticky and instead of eating in, I chose take-out. I almost gave a 2nd Star because the people that work there are generally very nice, but, these same people are failing to take care of the place. I just wish someone had more pride in the hygiene of the place. It's obvious with the family pictures on the wall, the owner cares about his business, it'd be nice if it smelled that way too. It smells awful. read more

I have no idea why I keep coming back to this location. I guess I'm either a glutton for punishment or hope that something in their operation has changed. Went through the drive through and ordered from their LIMITED menu. Got my #6 and discovered my French fries were not even warm! How hard is it to keep warm or fresh? This franchise is constantly busy, so they should have the basic stuff constantly hot and ready. One of the things that I noticed was that as I have my fries back to window two. They immediately walked off with it even though the garbage was right by the drive thru soda machine. They came back with it's replacement in about a minute which made me suspicious. This is right by my house and very convenient but I've been screwed too many times. I'm done with this location. read more

This is a newer McDonald's but it smells so disgusting you'd never know if you closed your eyes. Another reviewer said it smells like a truck stop and that was pretty accurate. There are flies all over the place, everything is dirty, floors, table, chairs. If it's dirty to the customers I don't even wanna know what happens in the back where customers can't see. read more

The food sucks here. Worst McDonald's I have ever had. DO NOT RECOMMEND. Go the extra mile to the nearest McDonald's. The fries are soggy and not salted. The food is over cooked. read more

Since this McD's is less than a mile from my house, I kept giving them chances, figuring they'd change their ways and improve. NO! You'd figure with an owner who plastered their family all over the store, would proud of it? Apparently, it's not the case. I stopped by in October to catch a quick breakfast and coffee with espresso, and the espresso machine was broken. i stopped by again a month and a half later, AND IT WAS STILL BROKEN! The conditions in the place or horrid. it's been said before this place was as clean as a nasty truck stop bathroom, and I totally agree! The owner of this place should be a shame. The McDonald's company as a whole should be ashamed that one of their newer restaurants is being ran this poorly. read more

Good food and fast service. However, they say they have thing on their menu, but then you can't order it. They are sort of rude in a way as well. read more

Slowest McDonalds of all Time. Every time I'm here it takes forever to get food. Management must be understaffed every month. Doesn't matter what time you come. Barely any people here right now and took 18-20 minutes to get food. They should take a lesson from Chik Fil A on how to get food out quickly as well as manage a drive through. read more

Incredibly slow and awful customer service. Very rude employees. We waited for 10 minutes for two breakfast sandwiches.

Orders are frequently wrong, and it seems like the ice cream maker is always broken. It seems that when they are busy the staff has a difficult time keeping up, and drive through service flat out sucks!! read more

Ehhhhhhhh, I don't know how to feel specifically about this restaurant. When I go inside around lunchtime, everything has been great. However, drive through service is horrible, cause more often than not, they'll tell you to park over in the parking lot so they can bring it out to you. But it takes forever, it seems, just to get anything whatsoever. Also, you often have a major hit or miss between hot and cold on fries, and you're lucky if they don't forget stuff in your bag. Workers can either be super polite or don't care about their coworkers and just yell the whole time. Also, the most aggravating thing is they close their lobby at 11:00 pm when it specifically says they are open 24 hours a day inside and out. I'm not sure if they just recently changed, but you gotta be open for the length that you say you are!!! Overall, pretty disappointed. read more

Stay away, I don't know what the issue is with this location. Even taking into consideration it is fast food, they just cant get it right.

We are unfortunate enough to visit this place too often because of proximity. This place is a constant train wreck. We have actually received hamburgers with NO hamburgers on them. Watson Management is trash, I have emailed and left phone messages and they just don't care. They know those Golden Arches are enough to keep people coming aback and that service and quality are way down on the list to these people. TRASH. read more

Very slow service. Don't special order anything. They will mess it up. Always try to be understanding but 4 out of the last 5 visits have been this way. Lesson learned McD's, Lesson learned! read more

As I accompanied my beautiful wife for a quick bite, we found ourselves enjoying a wonderful assortment of McDonald's fries, burgers, and ice cream. Wonderful service: very quick & speedy. Our order is always correct here. read more

i've gone to this mcdonald's every once in a while because it's close but i always get terrible service my food is never good. i love mcdonald's but this is not the one to go too. read more

I wonder why I keep giving chances to this particular McD, but I think I've had my last. Went there to grab a bite. Keep in mind it was a little later than usual but not enough to where they can't serve me a burger. First time I've heard a McD wants to serve breakfast before their usual 5am start. Cashier said it's what he was told. Yeah BS, you guys just didn't want the grill going. I'll make sure to drive the extra mile and half to the one off 1800. read more

Yuck yuck yuck, first off I went through the drive thru and as soon as I pulled up they asked if I was ready to order!?! Umhhhhh let me look at the freaking menu please. Then I ordered a salad, they only had a southern salad listed in the menu and I had to ask if that was the only one. The attendant stated they had a bacon ranch so I got that. I also ordered a caramel frappe, large sweet tea and a Mcdouble with no pickle or onions. My total was $11 something. First they gave me the frappe and tea! Good start. Then they handed me the bag with the salad. I then got s brown McDonald's sack that I looked in and it only had my ranch and a fork. Umhhhh where is my burger? The guy at the window looked at me and was like- surprised face. I told him the bag was empty and handed it back to him, he looked in laughed and told someone else. Ok- glad you think it's funny cause I don't. I get the burger and drive off. I ate my burger while driving and it tasted cold. - how is that possible? When you order no onion or pickles it's suppose to be made fresh. Well, it wasn't. I ate the salad at my sons soccer practice and it was the worst overpriced salad I have ever had. The bacon was overcooked the chicken was over cooked as well. The lettuce was half wilted and the tomatoes are not even fresh. Urghhhhh at least the frappe was good- oh wait no it wasn't it was melted by the time I got it. Don't go here, try another McDonald's. read more

Not many things are more unnerving than placing an order at the kiosk and then not having it print the receipt because the kiosk is out of paper. You have nothing to show for money being taken from you if your order is wrong or overlooked. This is usually the case at this McDonald's. read more

Very slow and service sucks. Worker don't pay attention to their customer epically breakfast time

Worst McDonald's I have ever been too. The staff are slow and don't care. The drive-through takes on average 15 minutes once you have ordered to get to the window. Once you've got your food, the food is cold and not worth eating anyways. Don't waste your time here, drive the five minutes in any direction to get to a different McDonald's read more

Worst McDonald's in the area! Their workers NEVER know how to take orders on the inside- they ALWAYS forget a minimum of 3 things when you order (butter, coffee, mild sauce, salt & pepper). They have very slow and poor performance especially at breakfast time. One of our biggest complaints is with the big breakfast with cakes- their eggs always look like someone already ate them and have black flakes in them. GROSS! Take the extra 10 minutes to go to another one near by or if you can go to the one in South Ogden! read more

I have given this McDonalds several chances as it is the closest to our home. There have been issues with too done buttermilk chicken tenders, wrong orders, no toys in the Happy Meals, which did not make my grandkids "Happy", and the lack of cleanliness in this newer McDonalds is unacceptable. Windows smeared with fingerprints, bathroom sinks have not been scrubbed, kick plates in front of registers dirty, to name a few of the very visual signs of uncleanliness. I would have to wonder where the manager or owner/operator is. If the portion of the restaurant that the public sees is in this condition, one would wonder what condition the food prep area is in. read more

I am so angry. I've never been more salty in my life. I was more salty then the cold fries I was given. They gave me a hamburger with no meat. It only had one pickle in the bread but I specifically asked for no pickles. The bread was more crusty then my attitude read more

My husband was waiting in the drive through for almost a half an hour cause the line was so slow. That's not great service

this mcdonald's sucks bootyhole like they always mess up our orders and then the workers are so unprofessional and the line takes forever and they can never make the right things and they mess up the food and it tastes gross. i hate going here but it's close to my house so oh well read more

I usually avoid McDonald's but when it's late at night it's the only place that's open near me. My last two visits through the drive thru were both 15+ minutes of waiting with maybe only 3 cars ahead of me and not the line you see at a lunch or dinner rush, and the food is usually cold when you get it and the fries old and not even close to full. And it's not like I ordered chicken and had to wait for it to cook (which only takes about 6 minutes to cook). Just avoid this location and go to another or another restaurant all together. read more

Worst mcdonalds I've ever been too! Waited in line for my food finally got to the window and they told me to pull into a parking space to wait just like the 2 cars in front of me they then had 3 more cars pull into the spaces next to me to wait as well . As I'm waiting the lady bring out my mocha frappe and tells me to have a good day, assuming that's all I order I told her I had ordered more and she said I know and went back inside after waiting over 8 minuets she comes saying what did I order cuz they gave my food away . She goes back inside after I give her my receipt & she comes out with my food (1 chicken sandwich, 1 cheeseburger and a medium fry) nothing crazy & I pull off . I ate one of my frys and it was wet, I then had my husband try one who said it tasted old as stale as well, I get home open my bag all the way and find my chicken sandwich isn't even wrapped all the way . Looks like they folded it right in half leaving it half open, my cheeseburger was then opened only to find the side of it bend in . I couldn't even finish either one because they both tasted undercooked and nasty . I normally never write reviews but this was seriously nasty and shameful lol I should know because I worked at McDonald's and never experienced this . read more

Very slow service. Got about 7 fries in my small fry. (Not even exaggerating). On the weekends teenagers with large trucks like to hang outside and rev their engines and peel out in the parking lot. Overall awful experience. Would recommend going up the road to Mcdonalds on 1900, better managed than this one. read more

This place is bullshit. Today I sent this to their text number. Order #65. You people suck. Took ten minutes to get hot cakes and sausage and to my not so surprised self the hot cakes r hard as a rock thanks for wasting my time and money. . Since it is clear the owner of this one doesn't give a crap about customers maybe it time to stop going there so they have to shut it down. read more

Horrible service! I gave them one star because it wouldn't let me do zero stars. Placed my order at 7:05 pm on Nov 1. Everyone waiting was complaining about the wait. People came in and others told them to save themselves and go anywhere else. At 7:35 I asked for my money back as I had waited 30 mins with my 2 young g-kids. The manager came up and was super snotty. Not even an apology. Said my order was coming up so I said I would wait because I had been there so long already. When I finally got my food at 7:42 the order was wrong. I ordered 3 orders of fries and there was 6 individual fries in the sack. I left a message with the mgmnt company twice but no reply. I wouldn't have commented if they would have at least tried to make it right. This has been an issue literally every time we have been there. Stopped at 6:30 am several times and ordered 2 breakfast meals. Refilled our Coke twice while waiting for our food. read more

My sister and I went to this McDonald's to get two pumpkin spice lattes. When driving away the coffee didn't have any pumpkin. We turned around to simply have the mistake corrected. The girl who helped us acted like we were lying and everyone was standing around on their phones. They eventually fixed the coffee but the service was very poor. read more