The general manager michan was very rude, she shoved the drink in my hand and then threw the straw into my car and then with the window open clearly said "Jesus fucking Christ" and was clearly annoyed and then proceeded to aggressively hand me the cookies (not the first time I've had issues with her but definitely getting to a point I'm shocked she still works there) read more

I'm an understanding person, which is why I came back a couple times to give them a couple chances at different times. But, flies buzzing around the kitchen, ling wait times in the drive thru in the middle of the day, the burger falling apart/ missed order notes, items missing from the order, and the soda tasting off/ no carbonation is enough to make one avoid a location. Which is recommend. This location needs to be shut down and turned into a Spirit Halloween. read more

This is the worst McDonald's in Northern Utah. I was the only car in line and I waited 25 minutes for ice cold food and fries that taste like they have been refrigerated for hours. The Dr. Pepper was super good so I give that 1 star. I wish I could give a -5 for the food. The lady at the window never said a word not even thanks. Hopefully people read the reviews before they stop. read more

Service is terrible waited 25 minutes for a sandwich and hashbrown. The managers are not wearing uniforms just standing on their phones. Only one guy actually knew what was going on and that's not saying much DO NOT GO TO THIS LOCATION read more

I would give zero stars for poor service from the manager. She was very rude. The long was a mess as well. The food they give looks like it was piles in the wrapper and thrown in a bag. I would not recommend this McDonald's. read more

McDonald's - Burgers Near Me - Roy, Utah

This McDonald's just pulled its last straw with me. Woke up at 3am STARVING and made the mistake of coming to this location. I ordered a spicy chicken sandwich, and some fries. The fries were stale per usual but the sandwich?....... This location needs to burn. read more

McDonald's - Wtffffff is thatttt. - Burgers Near Me - Roy, Utah

My advice would be to drive to another McDonald's. This is the worst McDonald's I have ever been too. Unfortunately, it's the closest one to my house so I do have to stop here for my daughter often. I've been here many times and there has not been one time where I was pleased with the service or food. The fries are always old and cold. And when u ask for new ones, they are still old and cold. Ask for a hi-c orange, you'll get orange soda. I've told them that only soda would have bubbles and they will argue u down that it's a hi-c orange this has happened a few times. I end up having to park and go in and fill it myself. Ask for a sweet tea and it is never sweet. Burgers always thrown together. I've have to wait at the window for like 5 mins while the employees finish their conversation. And of course the food is cold by the time they're done talking. I'm just going to make the drive elsewhere. This place is horrendous. read more

McDonald's - Double Cheeseburger with mayo - Burgers Near Me - Roy, Utah

I used the app to order cuz I was in a rush. Thinking, you know, it would be ready quicker, cuz I didn't have to wait in line or order or anything... Nope! I had to wait LONGER ... everyone else was just passing me by! I won't comment on the food... I mean, it's McDonald's... read more

Took 40 minutes to get my order after I placed it on the kiosk. Fries were cold and hard. Burgers were smashed. Employees don't give an F

The food is fine, I haven't gotten anything out of the ordinary. So they're making the food fine, but without a doubt every time I go here, the wait time is at least twice as long as any other McDonald's I've ever been to. The employees seem to lack sympathy for making you wait as well, which doesn't help when you're in a hurry. It takes so long that I now will never choose this McDonald's over any other McDonald's I may pass on my commute. read more

If I could rate this McDonalds location a zero, I would definitely not hesitate. The overall quality and experience is always detrimental. The staff are careless with customers; the managers are rude and unorganized; the cleanliness of the establishment is abhorrent; and, to top it off, the fast food service is like waiting for a full course meal at a prestigious restaurant. I typically commute to another location because this Roy location is an abomination. Oh - I almost forgot, there are flies everywhere and have to continue to swat them away from your meal. I have submitted numerous complaints to management and the corporation, but nothing seems to change. read more

I hate to complain, but this was the absolute worst!!! Went to the self-serve kiosk and put in our order. After I put in the payment, the kiosk failed and it directed me to see the counter. It took at least five minutes for anyone to acknowledge that I was there even though multiple employees looked over. Finally a woman came to the counter and when I explained what happened she asked if I did it right... so I just pointed over my shoulder so she could read the very large black and white notice on the kiosk. At that the woman very impatiently told me I had to redo my order. I even asked her if she could verify whether or not it went through because they did get to the point where the pin pad said. "payment accepted". She looked through me like she didn't understand what I said. So I rephrased "Do you think we should wait and see if the charge goes through my bank? Do you have a order like that already?" and she said "No it won't and if it does, I'll just refund you." She asked to take my order and I told her the first item was the bundle with two cheeseburgers, two drinks, two fries and a chicken nuggets.... However she just kept saying do you mean a #x or a #x? I apologized and told her I didn't know the menu by number, and repeated the contents. She was very put out that I didn't know the orders by number, and so I apologized again and pointed out that was no visible menu anywhere for me to reference to. I explained again I wanted the shareable bundle that had the two cheeseburgers, two drinks, two fries and the chicken nuggets. She very rudely told me which number it was that I should've been ordering, as if I should've known that by number. She started to close out my order and I said I have more items... to which she literally rolled her eyes. She seemed very put out that I had to sign to the little one with me (it is very obvious. This child is disabled, he's visually impaired, and where is very thick glasses, and communicates with ASL) to ask him which happy meal he had asked for. He wanted a burger, I signed to him with or without cheese and she seemed actually disgusted that I had to sign to this child. The employee then snarked at me and said "You don't know what he wants?" I was flabbergasted. I patiently explained I was asking him whether or not he wanted cheese, and that he was my nephew, and not my son and no, I didn't know what he usually orders but I'm asking him, obviously. Her posture was one of annoyance and impatiens. When I can head to ask him what flavor of soda pop he had asked for. When I relayed it she said "Is that it?" But this story doesn't end there! We get our order, and I feel like it's wrong. I am missing two drinks and a 10 piece chicken. Nugget. She tells me that's what you ordered; the bundle you got doesn't come with drinks. So then I have to pay extra for the drinks. I pointed out that we should've gotten 3 of the 10 piece nuggets. I asked for another sauce (we were given two sauces for 30 nuggets) and ask for a to-go bag, to which she throws up her hands in exasperation and turns to get it with this huffy attitude. I had said that we had placed a to-go order when we were forced to go up to the cash register and re-order when the kiosk failed and it gave the message, so it shouldn't have been a surprise for me to ask for a bag. Despite the fact that we got a double bundle plus extra chicken nuggets, she gave me the smallest to-go bag. Not everything would fit in it. At this point I'm not going to ask for another thing and cause a scene. We took our food and sat down so I could pack up. Just sat down when a second McDonald's charge comes through my bank account ... much higher than the first charge. I went to the register with my bank app open, showed her the second charge and I smiled and said "You were right, another charge came through. Can you refund that please?" She insisted on refunding the smaller charge, which I questioned and she immediately dismissed. I asked for a copy of the second itemized receipt, and she claimed it couldn't be printed (possible, but as they had already prepared the order it must at least existed electronically). At this point I have a very hungry special needs kid that has stood at the register for far too long, so I just go with it. All of this could've been avoided if she had just verified whether or not the first order went through before she placed the second order. Would have gone a long way if she'd just been professional in correcting the things that were wrong. Verifying which order we received before she took a second order or even when she refunded the wrong one, for example. It is ridiculous after everything we went through that she would not give me a cup when I had specifically asked for the shareable bundle meal that had two sodas. And I'm not sure if the great value cookies are a standard happy meal item... but that's what was given in our kids meal. The dining area play area were very clean. read more

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Worst McDonald ever. 2nd time no one answered the drive through and if they do the food is horrible. Don't waste your time

Me and 3 of my friends went to mcdonalds and 2 of us got our within 5 minutes and the other one was waiting 30 plus minutes

It's hit or miss with this location but today they were fine so I thought I'd Yelp them. The line was super long in their defense it was lunch time and to their credit I got threw it pretty quickly. Food is Mcdonads...how can you go wrong with buy nuggets and get a fish filet for a buck. Then there is the worlds best coke. I don't know what they do to it but I love their Cokes and it's a dollar for a large size They lost stars for giving me one ranch for 10 nuggets and no ketchup like I asked for. I should have checked when she said it was in the bag. The girl that took my order was super nice the girl that basically rushed my food at me at the 2nd window not so much and she didn't give me the condiments I asked for. All in all a decent lunch and delicious coke! read more

McDonald's - a basket of fried chicken and french fries - Burgers Near Me - Roy, Utah

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This is by far one of the most poorly ran fast food restaurants that I have ever been to. We will regularly drive to Riverdale to avoid going to this location. Customer service is slow. None of the employees are personable. Whoever the owner operator is of this location should take a long hard look at who their general manager is in fire them immediately. This is by far the worst managed store I have ever seen. read more

McDonald's - Crappy hamburger. - Burgers Near Me - Roy, Utah

This place can never get a order right when you have food delivered. If it's not for missing food, condiments, straws then the quality of food is garbage. We received food today that was so greasy that the bottom of the bag was falling apart. The food was half on the bun with little care taking at all. This is the worst McDonalds I have ever seen. I'm a Mc D's fan but this shit hole is done for me. read more

To the worker who was wearing sunglasses inside at 8pm and gave me a large fry with 4 WHOLE FRIES INSIDE, I'm farting in a jar and sending it to your house. Thanks! read more

Very pleasant staff here. Have done mobile app orders and they were fast and brought it out to me. I've also been to this location early in the morning a few times and they have kind and competent staff. Good food as well of course. Thank you McDonalds Roy! read more

Let's face it, the bar is set pretty low for culinary "anything" when it comes to McDonalds. Serve it fast (fast food), serve it hot, and be consistent. This location manages to shatter the glass floor and just plain sucks. They are anything but fast, the food is anything but fresh or hot... but at least they are consistent. You know the running joke about the ice cream machine at McDonald's always being broken? This location is where it started. But they're always out of EVERYTHING. Like, how in the AF do you run out of things like cheese? Iced tea? McNuggets? Maybe the Hamburglar has made this place his home. The best part about the outages is when they give an eye roll when you want your money back. "Yes, knucklehead, I know a drink is only $1.07 but I'm not donating that to you since you're out of what I wanted." It's a simple thing, really. Such a convenient location, such a missed opportunity. Such a crappy McDonald's. The worst part? The manager and franchisee really don't care. At al read more

I will be honest: I have had a lot of trouble with this location and I generally drive to a further away location in Clinton because I've had a lot of problems with this place. They get your order wrong quite often, or you wait what seems like forever for your food here. Unfortunately this visit today today is going to be along those same lines. I'm not feeling well and I didn't really want to drive farther away to Clinton so I decided to try this McDonald's location one more time. I ordered 2 smoothies and one big Mac on the app. Pretty simple order, right? You would think so. I made my order at 5:19 PM jumped in my car and headed to the restaurant at 5:26 PM I received a text telling tell me what my order number was. At 5:27 I pulled in and parked clicked that i was here on the app paid for my order and sat and waited. At 5:39 PM I got a text that that said that it was thanking me for my visit to McDonald's and place come again now I usually get this after I've received my order and they have clicked inside The restaurant that they have delivered it. I haven't received my order haven't seen any kind of movement but the whole parking lot was completely full of cars and nobody had moved the line was literally exactly the same for the entire time that I had been in that restaurant which was more than 10 minutes. So I got in the app and I tried to call because the door was locked they were not having people inside because of covid. I called 13 times. 13 times!!! By this time it is now 5:52 PM And it was pretty obvious they had taken their phone off the hook there was also another car that was parked near me that looked like they were also waiting for their order. I decided to drive around to the other side of the store where the drive-through window is and hope that I was able to talk to somebody that way that way but there was no way I could get in line for the drive-through because it was jam packed with cars there was more than 20 cars that had been sitting there and they were hiczac same cars since I had been there they literally had not moved!! Both lines in the driveway was completely full and both of the lines snaked all the way out into the street. I almost couldn't get out of the parking lot or out of my stall even! I checked the door that was on the other side of the building next to the drive-through and it was open so I went in. There was a large sized boy that was just walking around just walking around wandering through the lobby and walked back into the cooking area. That was a little surprising to me since they had so many people that it had been sitting there waiting for at least 15 minutes if not more. I said excuse me I have an online order and it says that was delivered but I never received it I've been sitting outside for almost 20 minutes. The girl looked at me and then went got a sack I saw my 2 drinks that were just sitting there on the counter over by the warming area which is not good because they were smoothies and they were next to the heat. :( She grabbed napkins and 2 straws stuck me in a bag and handed it to me. She didn't say word she didn't say sorry for the weight she didn't apologize for anything else I can help you with nothing she literally said 0 words to me. I was really irritated but I just left. I drove straight home, gave my daughter her drink, I had my drink, I got the big Mac out , and it was ice cold! It wasn't luke warm, but it was actually cold as if it had been sitting in the refrigerator! I really just don't understand this restaurant. My 1st job was at a McDonald's and I was a floor supervisor. We used to get school busses after a football game all the time, and we would all yell bus! bus! We'd throw 40 hamburger patties on the grill, drop Ali the baskets full of fries, and We'd get ready for a slam of people. And we took care of those people! We worked our behinds off! So I understand what these people should be doing. This wasn't even like that there was half that many people at this restaurant but for some reason they couldn't take care of any of us! And they didn't seem too concerned with that at all! Now I understand things are different right now with covid. everyone is shorthanded. but these people weren't even trying. They didn't say sorry, they didn't give any explanation. There wasn't any communication at all. I will never go to this restaurant again. I will drive that extra 5 to 10 minutes to go to the Clinton store because they're night and day better, even short handed. I would highly suggest to you that you keep on driving past this McDonald's, go to the arby's that's a couple of buildings down from it or keep on going for another 10 minutes to go to the Clinton McDonald's, because they will actually take care of you there. read more

McDonald's - Long lines that haven't moved in 19 minutes! - Burgers Near Me - Roy, Utah

Was bad. Order was wrong, didn't even match the ticket that came with the food. Condiments on food was wrong, bun burned black, chicken was very dry. Had to be the very worst meal I've ever had at McDonald's. Ended up trashing most of it. read more

This Mcdonald's is awful, they take forever to get your order, and they don't even get it correct‍. The drive thru is SO slow. The staff is rude and doesn't follow almost any regulations. I was talking to one doorsaher that had been waiting for her order for an hour. I would not ever recommend going here and drive a little further to ANY other mcdonald's. read more

I live near this location and prefer their hot mocha and burritos. Unlike the franchise on 1900 W (both owned by Watson Management), this place does NOT have burritos all day. Service is still slow, still inaccurate, and the area you can see from the drive-through always looks greasy and unclean. The internal order screens do not differentiate between a mocha and a frozen frappe, so its still a roll of the dice which one you get with your order, then you have to wait in the parking lot while they remake the "HOT" mocha I specifically ordered in the first place. It helps to watch them make it seems like everyone does it differently. No syrup in the cup, no whipped cream, no syrup on the top, and sometimes none of the above. High turnover, poor training, bad attitude. The other franchise in only marginally better, and slower. After nearly 9 years I only go here for convenience. In short, they still SUCK! read more

asked for a certain thing taken off a cheese burger and they didn't do it through the drive threw. we went in and the lady said "do you want to come do it yourself?" i mean is mcdonald's really that hard? lmao read more

It took literally 45 minutes just to get our drinks and when we got our food it was cold and it was not even that busy for a McDonald's

There customer service suck thay all way sare out of ice cream we have to call there name

If I could give 0 stars I would. The absolute worst location Ive ever been to. The manager is rude, doesn't help at all. I ordered curbside at 730 on my way to work get there & it says order is almost ready, then it says on the way out. Well it never came out. I waited a good 10 mins before going in & then when I went in. The manager was rude, very dismissive, mo help just kept saying It not on my screen so nothing I can do. I had my phone out to show her what the app said she didnt seem to care one damn ounce. After waiting til about 8:10 i asked one more time & no help so I left with nothin. Mind you I ordered a damn hash brown and a coffee the simplest thing. Will never be going back. & still haven't been issued a refund for their mistake! read more

Always dirty, always smelly, always pushing you through the drive thru to keep their numbers down, and always led by incompetence. Today I ordered a fruit parfait and a breakfast sandwich. I was confused when I got my food because I was expecting two bags, but the manager that bagged it assured me that everything was there. He put the hot sandwich on top of the cold parfait. I cannot stress enough that he was the manager. If you do not understand simple heat transfer while working in food you should get out now. I've been to this location a few times over the years when the shift manager was SCREAMING at his staff for their mistakes. On one occasion it was a very busy lunch rush and he thought it would be a good idea to gather his staff and reprimand a single employee publicly about preparing an extra item. While we all waited for our food and watched in horror. I try to skip this location as much as possible, but sometimes it is the closest and easiest. This location is terrible. Go get anything else. read more

This is the worst McDonald's I have ever been to. The wait times are atrocious, most of the time they get our order wrong, the hamburger is usually burnt and the hamburgers are literally thrown together. We've only gone inside a handful of times but every time it feels like the staff have no idea what they are doing and they are panicking. I genuinely feel bad for them. read more

Consistently the SLOWEST McDonald's on the planet!!! It is the closest one to me and it's always a 15 minute wait in the drive thru.

We have been to this location a few times and they have only gotten our order right maybe twice. Today we decided to check before leaving. We were missing three items. We pulled around and went inside. They handed me cold food while say, " We hoped you would come back." They then took the bag containing the incorrect order and brought it towards the drive up window. I hope they did not redistribute that food. Save yourself the headache and go to a different location. read more

Sat in the drive thru for 30 min with no one even taking orders. Many cars left. Not to mention they keep burning the food. I know a lot of people complaining about the same things. They need new management. read more

This restaurant has been understaffed for 6 months. Simple orders can take up to an hour!! If you place a curbside order you can plan on waiting forever because they will forget about you. FYI- this is a regular thing for this restaurant (not my first bad experience). Save your time, patience, and money for another restaurant. read more

Worst experience EVER, I sat in line from 10pm to 10:45pm! 45 mins of running my gas, wasting my time, and being hungry because this location decided to have only 3 employees operating the entire store. Mind you, I had already placed my order via the mobile app and I waited despite not knowing what was going on behind the speaker box and continued to be a "patient customer". Upon watching others get pissed and leave while honking and cussing them out, I decided to approach the window and see what the hold up was at which I was told "please tell me you're not gonna yell at me" and then continued to find my order. I then still sat at the pickup window for an additional 10 mins before receiving my order. Definitely will NEVER be back at this location and I'll drive the extra 4 mins to the next McDonald's. Very unamused. read more

Your service absolutely sucks. Waited for 30 minutes in your stupid stalls waiting for fries while employees kept telling us our food would be right out. Wish I could give you zero stars read more

I went here to get the Szechuan sauce as I am a huge Rick and Morty fan. So nice job rock and Morty. Hats where it ends. I mean it is McD's so you expect quick service. Well I got the opposite. Arrived at 11:20 and at 11:30 I still hadn't gotten the nuggets I ordered. Nuggets.... NUGGETS.... they said they hadn't switched over fully for lunch. I mean why wouldn't you be switched over for lunch at 1130. Then three separate employees tried their best to give me the wrong order. Bless their heart as they are just doing their job. Come on though. Normally they switch at 1030 and since breakfast is all day now you'd assume different. Now 1133 and still no meal. I 100% will not be going back to this location as it seems they have horrible management team that isn't poised or prepared to make the right things happen. 11:35 and still no food. I am crying inside that I am waiting this long for McDs and I could of had Moe's. read more

Flies and filth everywhere. Really surprised considering how new the location is. They just seem to not care at all about cleanliness.

i sat here for like forty minutes watching them take the other lines order like five times in a row with fucking five minute intervals in between each order and then finally i spoke out like "hey is this open or..?" cus i don't want them to spit in my shit right. no answer. then we rolled up to the window and the guy was literally sitting there bein all silly and i said FUCK YOU MAN and drove off real angry, then went to the clinton mcdonald's and DAMN that shit was fast like five minutes and we were eating and all happy and all smiles. wish i could give less than one star. read more

I keep stupidly giving this place a chance and this time I tried grub hub, lol! This was by far the worse experience yet! They completely forgot two full burgers, gave no bbq sauce when i asked for it and put mayo and no lettuce on a hot and spicy that i had marked no mayo add lettuce. $40 order! WTF! read more