This McDonald's is the bane of my existence! Decided to treat myself to a late night McDonald's run on my birthday. A normal drive is 10 minutes one way, but a detour due to major wreck added another 10. Arrive to a huge line in drive thru, so I went in. I wanted a big Mac and HiC meal. Too bad someone didn't do their job and order it. Employee said it's been out a long time. Worst mcdonalds in Texas. read more

McDonald's - No HiC orange! - Burgers Near Me - Rockdale, Texas

If I could give this McDonald's no stars, I would. The drive by service is terrible. The lady taking the orders seems to be a tad racist. I complained and all they did was say, "yes we know". Well, corporate will be receiving a nice email. read more

Drive-thru service is horrible. Girl was so rude when ordering didn't even order and drove away. Based on reviews management doesn't care.

If i could give them 0 stars I would! Shame on this restaurant! I ordered 2 mc griddles 3 hash browns and a large sweet tea. I payed them they pulled me to the first parking spot. I waited and was running late for school so when I finally got my order I left in a hurry. Now I'm sitting here in class looking at this order and it's not even worth the amount I paid. I got a cheese bacon biscuit like who even orders that and a soggy hash brown with two pies the pie was ok. But now I'm sitting here hungry and can't leave school to get the right order. I would have took a picture of the food but some boy ate it. read more

McDonald's - This how soggy that hash brown is - Burgers Near Me - Rockdale, Texas

Go to Lee's landing instead! Go to Christina Familia are instead! Go anywhere else instead! A half dozen cars in the parking lot but at 5:35 they told me "We're not open until later". I could understand if there was nobody there, but what are those 6 people doing? This place consistently sucks. Consistently can't get orders right, consistently not open on time. read more

You'd think I'd learn ! Why do I keep trying? Go to Lee's landing instead! Go to Cocina Familiar instead! Go anywhere else instead! A half dozen cars in the parking lot but at 5:35 they told me "We're not open until later". I could understand if there was nobody there, but what are those 6 people doing? This place consistently sucks. Consistently can't get orders right, consistently not open on time. read more

Paid for my meal. Was asked to wait in the numbered spots. No big deal. It happens. I can wait an extra 5 minutes. It wasn't even particularly busy. But I waited for an hour and never got my order. I just left empty handed. Fast food should be a little quicker than 60 minutes. But what do I know? I'm the idiot who waited that long for a cheeseburger. read more

You know a place sucks when there's no way to effectively complain. WHAT IS THE POINT OF ORDERING & PAYING WITH THE APP IF YOUR ORDER ISN'T READY WHEN YOU GET THERE?! Ordered on the app, paid with paypal, grab something with no delay on the way to work right? WRONG! The app doesn't tell you that it doesn't place the order until it senses that the device the order was placed on is within 2 miles of the store! I don't take my iPad to work, so I'm screwed. I wouldn't be nearly so aggravated and irritated if the app hadn't seen fit to take my money! So even though I have paid, not only do I not have my order it won't be started until I bring the iPad to the store! Like I have time for this?! Defeats the entire purpose of placing the order ahead of time. Go to Walmart and get something from their deli! It'll be a cold, cold day in Hell before I tried doing business with these jerks again. read more

Worse service ever. These kids need to learn what service is. They act as they are totally inconvenienced when customers order. It is such a shame. During the COVID, we are trying to help local businesses stay open, but even then, service is nowhere to be found at this McDonald's location. The young male tries to provide good service, but the young girls are horrible. They have an attitude that makes their customers feel very uncomfortable being there. We will not return to this location, unfortunately. On another note: they advertise all day breakfast, but.... they don't. read more

Consistently terribly slow in drive thru. Disappointing when you want to get a fast meal for hungry kids in a time crunch. Worker and management improvement is needed strongly. Updat: still slow, and appears to have to ambition to improve. Today, we are out of apple slices and gogurt and sprite and ketchup.... and the ice cream machine broken again. read more

Horrible!!! Since when is this the only size McFlurry McDonalds offers? This was supposed to be a normal size McFlurry and we were told this mini size is all they offer?? This cost me $3 and isn't even full!! read more

McDonald's - Not even close to being full! - Burgers Near Me - Rockdale, Texas

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i ordered online & when i pulled up they gave me my drinks but i ordered 2 mediums & they just left so i looked at them & yelled so they could hear me. Both girls looked back & kept walking so my mom honked and they came back. I told them my drink was wrong & they kept telling me i was wrong but it was clearly a small & not a medium, on the drink the "S" which is small, was highlighted & was much smaller than my other drink which was a medium. The two girls looked like teens & one had red & black hair while the other had all black. These two girls were very rude & i wish to never be served by them again. One of the worst experiences i've ever had at mcdonald's in rockdale. read more

Always slow. 30 minute + wait times Workers are rude and use inappropriate language. order is always wrong.

So how great is your food wow so good. You get it right all the time. You accept orders to change food to our liking. You are the best in Taylor. Yum read more

The worst customer service. The girl working drive through today around 3:30 is rude and nasty.

The service in this store has got to be one of the slowest I have ever seen at McDonalds. 2 times I have been there, more than 1/2 hour wait. Also my orders were wrong. This place needs better management. This is sad for a McDonalds . read more

i was too far back to see the employees name, but the girl voicing drive thru just now is an absolute stud with great customer service skills. she recommended me her favorite drink there and it was really good! read more

They often get the orders wrong - more often than not, despite getting the most business out of the restaurants on 79 through town. Also, their coffee maker is almost always in "cleaning mode," which is never a thing at other McDonald's restaurants. I've gone in at 6am, 8pm, plenty of other times in between, it makes no difference. It seems when they don't feel like bothering with it, "cleaning mode." Which brings me to my next point: Up until recently, everyone at this store have been jerks. A lot of the younger people they've hired recently are very nice and polite, but most of the older staff are very, very rude or indifferent. read more

OK. It's MacDonald's I know. But I had a hamburger, with a nostalgic memory from when I was in high school of the onions, mustard and ketchup in every bite. This did not live up to the memory. I am not sure how you can out so little mustard and ketchup on! Only 2 bites had any. And where were the onions?! The fries were cold. We did the kiosk order with the table tent. But, they called our receipt number instead. Then, no drink cups. They didn't pay attention and gave a bigger size cup than we paid for. The ladies room was dirty and the automatic water faucet very hard to operate. The men's room paper towel roll was on the floor and the dispenser empty. Management - tighten it up! read more

The worst service I have EVER experienced. Ordered from the drive thru and missing a drink. Was told drink was not on receipt Offered to pay for the drink and was refused in the rudest way. Was told to go back through the drive thru. Manager comes up and is very rude and slammed the window shut!! read more

The slowest employees I've ever experienced at any McDonald's... Definitely not a "fast food" restaurant here in Rockdale!!

This McDonalds is ridiculous. Not only can they not understand that I don't want breakfast meat on my biscuit (just cheese and egg) but I've received a double cheeseburger with two bottom buns and a fish sandwich with a third slice of cheese. See for yourself. read more

McDonald's - A cheese landing strip for my fish of filet. - Burgers Near Me - Rockdale, Texas

How does one effectively rate a McDonald's? The food quality is (more or less) the same as any McDonald's anywhere. It's fast, it's cheap, it's mostly edible depending on what type of luck you're having that day. Generally, the more salt they pour on the stuff, the better. So really what you're reviewing when you review a McDonald's is the quality of service. This one is about average. The daytime crew, with a few exceptions, is very good. There are a few people who don't seem to rise to the base level of competency necessary to do *any* job, but that's America for you. They wind up at McDonald's. The rest of the daytime crew is fine. The overnight crew is a little more juvenile and definitely younger. It's not terrible or anything, but they certainly act a little more "mischievous" and play around on the intercom during orders. This is basically the only hot food you can get after hours within a 45 minute drive in any direction, though. I eat here a lot (more than I'd like to admit) because I'm up late, so that's the endorsement I can give: Pretty average, not ever bad enough to prevent me from coming back, could be better. McDonald's. Is what it is. read more

Everytime we stop by this place . It's always something wrong with my order or the ice cream machine is always down. Even once we couldn't order at all..they said the system was down @ like 7 in the morning. read more

Worse McDonalds ever still many of the employees here are lazy and rude, mouth off to the customers and each other, ones taking order half the time don't listen and you have to repeat yourself over and over again, the ones taking your money snatch it out of your hand and rarely offer a receipt and NEVER read back your order to make sure you are paying for your order not another car's order. most of the ones handing out the order are all very rude, 9 out of 10 times hand out the wrong stuff, will argue when they try and hand you a small iced coffee when you ordered and paid for a large, etc. The outside trash is ALWAYS full, inside is half the time clean especially if the chunky mexican lady is there she keeps it pretty clean. Some of the front drive workers pretty much throws anything into your bag and all but throws it at you. I rather them take a little longer and get it right then hand me someone else's order or when I order a diet drink either for me or someone else who is diabetic they actually give me a diet / sugar free drink NOT the sugar version. The food is often good but it would be nice if the crew and management were nice / polite and orders were. read more

Absolute worst service I've ever experienced in my life, waiting 20 minutes waiting for them to take my order and they kept taking orders from the other side read more

was just there. A toddler spit out their food in the playground. Told the cashier. My grandson also told the cashier. 10 kids running and playing, tracking spit out food everywhere. Nice After 30 mins we left..........it was NEVER cleaned up. Way to go McDonalds!!!! read more

Mc Donalds got my order wrong and didn't give me my fries go to sonic. They said the cashier must have forgot to push the fry button which wasn't my fault and they wouldn't even correct her error. Don't go here!! read more

Ice cream machine always broke interested with roaches to many young kids working there slow sometimes can't get order right Everytime you go read more

I have had bad experience after bad experience. Idk why I continue to go back. This time not only did they forget food from my order once I got home I realized they didn't even get my order right. They didn't have every thing I ordered and paid for and was informed that because I ordered thru the mobile app that there was nothing they could do. The manager was rude and cocky I believe his name was Terry. I'm done. Guess my kids will truly be disappointed because I WILL NOT RETURN! read more

Filthiest McDonalds I've ever seen!!!!! Spills everywhere...sticky surfaces....NASTY!!!!!

This McDonald's is always clean and has friendly staff that greet you when you get there. Clean restrooms are a MUST! I never have issues with my order, and I really appreciate the attention to detail and their speed. read more

This place my children love it, but let me tell you, I'm not happy with this McDonald's at all, they mess up every order, today they served some mcdoubles that was old the parties, were dark in color and tough as nails trashed everything. The employees when you tell them, their attitude is like who cares, they frown at you like your in the wrong. This is by far the worst McDonalds i've ever seen. read more

Went in with my grand kids stood in line for 10 minutes while employees are sitting on break looking at laughing. Another customer behind us left because no one would even acknowledge us and 2 other employees just passed us at the counter and went to the bathroom. I mean really bad customer service. Once they saw us leaving one you g girl sarcastically said"have a nice day" as we're leaving the store. I mean really?? Is this what this world has come to?? Ridiculous!! read more

This is probably the worst McDonald's I've been to. I ordered a medium fry with no salt and they had me pull to the parking spot... so I did and I waited there for 25 minutes. Not only that but every time I go there they are always rude and never give me what I order. read more

Slowwwwwwwwwwwwww and they forgot my chicken on my CHICKEN salad. And they don't even know what is on they're own menu.

The management is horrible !!! No structure here whatsoever. How hard is it to get a order right ?

Service was terrible! I asked for a "light caramel frap with skim milk", which after 10-15 min. (& paid for) I was told they couldn't make it but the mocha hot coffee could be made with skim. One of the management people earlier told me, after some confusion, that she'd "take care of it". I stood waiting & became more upset that I was being ignored. Then another management person asked rather curtly was I waiting for something. I told her I was waiting for my light caramel frap, which she corrected me with "frappaay" correcting my shortened version, then told me above. So I told her to just give me the hot mocha but drop a couple of sweeteners in it, but I mistakenly said Equal, to which I was told (again curtly) that they don't have that but Splenda. I was like whatever just give them to me & I'll put them in it. I was then told "you don't have to be rude", as she went to take the mocha back. I told her again to just give them to me & I'll stir it. Frankly I just wanted OUT of there!! BTW, I've also reported some health code violations to the Milam Co. Health Dept. on that store----will NEVER go back there again! That store does not embody the corporate philosophy AT ALL! TP, Brazos Co. read more

This is the worst McDonalds in the history of McDonalds! I would give zero stars if the option were available. The structure is nonexistent and they can NEVER get orders correct. The drive thru is a joke. They never pay attention to what you are saying and get mad when you ask them to repeat your order. They are too busy trying to take orders and money and the double lane ordering is just way too confusing for them. THESE EMPLOYEES CAN NOT MULTITASK SO PLEASE STOP TRYING TO GET THEM TO DO SO! If for some chance your order is correct on your receipt the kitchen makes sure the order is still incorrect. I don't know why they even offer a menu at this location if they refuse to follow your order. Instead of allowing multiple options, why don't they just set a standard 1 item menu for the whole location? Maybe then customers could finally get what they ordered. Did I mention their favorite go to for the drive thru? It's always pull up to the next window or random parking space and we will bring it out to you. After 20 plus minutes of waiting when you decide to just go in and get it yourself, your order is sitting off to the side and is cold. When you complain the employees get mad and hostile, managers are the worst! The people who own/run this McDonalds should be ashamed of themselves! If you expect to never get what you order and always get cold, old food then this is the perfect McDonalds for you. If you want a good experience and to use your money on something other then throwing it in the trash, drive to the next town and go to their McDonalds. It will work out much better for you! read more

As a resident of Rockdale, I am a frequent customer here. However, I'm not so sure that I will continue giving them my business. I am not the type to blast businesses for making a few mistakes here and there, but ever since the new Mcdonald's was built, I have not had a single good experience at this restaurant. I always order a burger without cheese since I am lactose intolerant. I feel like this is not a complicated order at all, but no matter how slowly I say it, or how many times I repeat or double check my order, they ALWAYS get it wrong even after repeating the order back to me. Tonight, I ordered my usual burger without cheese as well as a couple of other things for my family. There were not very many people in line, however it took about 15 minutes to get my order. Once I finally got home, I realized that they had messed up my burger and left out an order of fries. I drove all the way back to Mcdonald's to get my missing items as well as a new burger. After I got back home with my new order I realized the new burger they gave me was STILL wrong!! Not only that, but the burger was cold...It was like they gave me the exact same burger I returned to them. I did not even bother to go back to McDonald's for a THIRD time to return it. If they couldn't get it right the first two times, I'm sure the third time would be just as disappointing. This is only one of many times that this has happened. I am very disappointed in the Rockdale McDonald's and I'm done giving them my business. read more