First and foremost, I actually really like McDonalds in general, so keep that in mind while I relate my experience at this particular location. Came here for a drive-thru order, only looking to get a double-cheeseburger. Somehow, while the ordering process proceeded quickly, I waited TEN MINUTES sitting at the window waiting to receive the food. The window attendant seemed helpless to do anything about the situation while she made frequent trips between us and the back of the kitchen. The burger was good, though there's no excuse for having had to wait this long. I think I'll pass on coming to this location in the future. Overall: 1.5 stars ------------ Pros: - McDonalds food tastes great, pure and simple. Cons: - Clueless staff members and long wait times for simple items are enough to make anyone avoid this place. read more

Says they are 24 hrs. It's 1:07 AM and the lady came outside yelling at the drive thru that 'We are closed. We asked why the app says 24 hrs and they say we are closed but she didn't explain. Very rude staff and unhappy with the service here b read more

By FAR the WORST Mcdonalds in the country. Spicy chicken sandwich....not spicy and BURNT....no flavor just horrible. Couldn't get a receipt....no lids or straws... lose this dump. read more

The customer service here is appallingly bad. Took half an hour to get two McFlurries, which weren't even proper McFlurries. The two women who served me laughed with no apology when they realized they had overlooked my order, then handed me two cardboard containers with ice cream and crushed up Oreos dumped on top. read more

(703)-323-943 WE NEVER GOT FOOD AND THEY ARE NOT REFUNDING THE MONEY We ordered food at the kiosk, waited 20 minutes and still didn't have food. We asked for a refund and were told that they couldn't refund because we hadn't ordered through the app. I emailed the franchise owner who said I would need to return to the store to get a refund even though the store already told me they couldn't plus I was just passing through Richmond and won't drive 6 hours back. They've offered me coupons but they are only good at their locations which I'm not close to. read more

The food is not worse than any other McDonald's but the service and attitude by the employees is horrible. They have helped me resolve a couple issues before and did a pretty good job so for that they get two stars instead of one. read more

They couldn't pull up my order on the app after showing it to them. Finally told me to pull around and ask for a manager. Manager gave serious attitude and then had me sit in a parking spot so they can bring it out. I set a time for five minutes and went inside. I saw a car in front of me was also parked. I had to tell the cashier about my order and someone said it was sitting right there and he just handed it to me. I usually have no problems at breakfast but this was on a Saturday and I'll never go here again. It was like pulling teeth getting my order that I paid for. read more

Good lord what a nightmare! This location is NOT truly open 24 hours. For the love of God, do NOT order anything from this location past 10:00. This location is Biblically slow and incompetent and I have never had such a bad experience at any McDonalds location. read more

Customer service is terrible it takes to long just to get even a fresh fry around here staff nasty talks back and even gets smart if you tryna ask about something they not lookin for business they're looking for a fight read more

First of all, why can I not get all three of my mobile orders? Every other McDonald's that I've been to has accepted multiple mobile orders at once in the drive thru except this one. Also, why am I at the drive thru and one of the workers, (couldn't see her name but she had braids) was being so rude having a nasty attitude like I didn't tell you to work at McDonald's so don't be giving me a disgusting attitude. This place needs to get it together and hire better employees. read more

Such rude staff got my order completely wrong, I ordered a large coke, 20 piece, s'mores McFlurry, and I got a medium coke, 10 piece, and plain vanilla ice cream. Then when I asked them to fix it they gave me attitude like it was me made the mistake and they said next time to ask for a refund in uber. Well a refund isn't going to feed me but getting my order correct will read more

So I'm looking for some dinner and I see McDonalds. I think, "Wow, a Big Mac would be good." So I head to the drive and order a Big Mac, fries, and some ice cream. I am immediately informed that their out of buns and the ice cream machine is broken. so I say ok I'll just get the nuggets, fries, and sprite. she says in a very sassy tone "window 2" I am a little irritated but then I got the food and started to get mad. first of all they gave me a coke so I asked for a refill of sprite. She says "FINE JEEZ JUST TAKE THE DRINK" I get pretty mad, but that's not all. the food is cold and stale which is why I have 1 star and never going there again. NOT SATISFIED!!! read more

Worst McDonald's I've ever been to I just had to post my experience I don't really review fast food unless it's exceptionally bad. I can her with two friends and immediately we wish we hadn't walked in. It took ten minutes for the lady to take the person in front of us order. Then we ordered all simple items but the cashier did not seem to understand anything we were asking her. She kept talking bad about her coworker instead of taking out order. It took 45 minutes to get our food and the order wasn't even right. After we walked out the cashier came outside and literally took off her pants and started twerking in front of a friends car. Other employees were gathered near the dumpster all hanging out and smoking. I just couldn't believe that this McDonald's was even a functioning establishment. I would give zero stars. read more

Drive thru not open. Staff stupid. I thought this company had a universal demographic but dining options in this city are so numerous that only the impoverished will stand for the poor and lacking service read more

this place so ass. it's the closest one to my house and almost everytime i wait 20+ mins. everyone's rude. one time i waited over 30 mins in the drive thru and still didn't even get greeted. today i waited like 10 mins before someone came on the speaker and asked me to go inside. so ghetto just make the extra drive and go somewhere else read more

This is easily the slowest rudest trashiest. McDonald's I've ever been to. Service is garbage. Just the absolute worst. I will go to another McDonald's 20 minutes away before i go here. read more

I love the customer service there. fun a laughter. Every time I go it's always love. they have never let me down. Food be bussin

Flat soda. No sauces. Terrible customer service. I will never ever go back. So disgusted.

They lucky they are a chain. Pretty bad service. Drive through took forever and then when I asked for barbecue sauce, the drive through attendant judged me for putting bbq sauce on my McGriddle. No one asked your opinion. read more

Only at McDonald's can you go one day and have it be perfect and the next have a lady talk over you after they make a mistake on an order. We ordered two meals plus a sandwich and wanted to use a coupon from the app. We were informed that we couldn't use the coupon, which is totally fine, and we just asked to not add the sandwich. The lady who explained this was not kind however. When we pulled up to the window we find out she deleted everything off the order except for the one combo, so we asked to have that added and they said no to pull around and go through the drive through again. After trying to explain our order the same rude lady walked away mid sentence. We asked for our money back and they told us we had to come inside and we refused. They issued a refund and we went to the McDonald's in Manchester where we got lunch since breakfast was no longer available and had a pleasant experience. Its a stark contrast in the level of service and the broad street location could take a lesson or two from hill street. Do better and don't employ people who are that nasty to others. read more

We doordashed food from here last night and I have to say it was the worst McDonald's I've ever had. All of our food was cold (not lukewarm but COLD) and the amount of time it took for our DDer to bring us the food would not have resulted in food that cold. You could definitely tell that the burgers and fries has been sitting with their texture. Neither my husband or I finished our food. The best thing out of the order was our bottle of water. This place is just asking to give someone food poisoning. read more

Horrible service. Went up to pick up my food at the drive thru, lady opens the window and confirms that I had two iced vanilla lattes and then when I try to ask for ketchup and sweet and sour sauce she cuts me off. Didn't ask at all if i needed anything else. Finally opens the door back up and it's a different lady that gives me the two iced vanilla lattes and I asked for the two sauces and she says "that's for the nuggets". Didn't bother to accommodate, it's just a sauce so I didn't see a big deal. Acting so stingy with the sauces. Anyways, the iced vanilla coffee didn't even have vanilla flavoring in it. So bland. They didn't put any vanilla in either one of them. read more

absolutely repugnant. the mcflurries are not mixed fully, and i was hungry, so this makes me mad.

Waited 20 min for a sausage biscuit with cheese when I finally got my food after listening to the employees cuss each other out the whole time it was a hamburger on a biscuit with onions LOL you can't even make it up fire everyone and close hahahahahahaha read more

This location was not our first choice for breakfast but since we couldn't find a decent Starbucks in the area with parking that wasn't attached to VCU McDonald's it was. It's been a long time since I've eaten at a McDonald's so I had to look at the menu for a while to figure out what I wanted but the gal behind the counter was polite and friendly and they made our iced coffees well and quickly. I ordered the yogurt parfait because I've had one of their yogurt parfaits courtesy of a co-worker who always buys them on the way in to work and knew it was delicious. All in all - I had a good experience here. it wasn't amazing - but it was just fine. read more

McDonald's - Looooove their yogurt parfait. - Fast Food Near Me - Richmond, Virginia

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Night shift is the worse bad customer service, lock doors & stop take food orders & refuse to answer phone calls and they chose to answer they are very disrespectful. -0 stars read more

Worst service ever. I do not recommend this place. Do not go to the bathrooms!!! Out of a lot of options!

Try another location. I've ordered here on multiple occasions and I've never once received a correct order. Always no sauces or the wrong ones. I've frequently lost money simply because I haven't Recieved the majority of my order. I'm sure the staff is nice, but perhaps a change in management? Never had a correct order. Not once. read more

Man..I never wanted to say anything bad about this place because it's down the street from where I live and I usually never have an issue there but some of the kids that work in there are just little punks..just a heads up..never ask for "extra" or "light" of any condiment because they do the exact opposite to be assholes! (extra sauce you'll get nothing..light sauce you'll get extra) lol..it's funny but not funny because I was young once and worked fast food as well but I never intentionally messed up anyones food..that's not cool read more

They got my order wrong and kept trying to give me someone else's food like come on all I ordered was a3$ bundle with a double cheeseburger and a sweet tea read more

Trash lack of employment two cars took 30 minutes to get two slushies and wrong cups

Service is horrible at the Stony Point location in Bon Air. Keep driving to the next McD's further down the the road. Very rude older lady works there. She has a poor attitude when it comes to customer service. read more

30 minutes in a drive through to be told they couldn't process the order. Unbelievable.

The worst McDonalds EVER and they know it. Always a line not because of the amount of people but because of the staff that just doesn't give a crap. They get away with it because they are the only drive thru spot in the area but honestly it's way quicker to park and go inside to another spot. They really near to tear this sucker down and just start over read more

McDonald's - This is an everyday thing. - Fast Food Near Me - Richmond, Virginia

Service was trash. I had a mobile order. They decided my order doesn't matter because their drive-through line was around the building so I go into the building and they tell me oh well get in the drive thru line. If I wanted to get in that long ass line I would have. And since I already picked a spot number they already had my money. Service is absolutely garbage trash horrible. read more

They sat on they phone, they was slow, they didn't have a positive I want to work. They took forever to give me my food

Literally every time i come here I'm in line for more than 15 minutes. Plus i paid for my food , i get to the food window , and they talking about "YOU DIDNT PAY" i handed them my two receipts which they snatched , rolled their eyes and gave it back . Highly disappointed for the 12thousanth time . read more

I was hoping the recent update would improve the service. But it's worse, if anything. I think their drive through speaker was replaced with the one from the original McDonald's drive-through. It always takes forever to get anything. And they practically throw it to you as they are turning away from you. Today the OJ was warm and the Egg McMuffin undercooked. Hands down the worst McDonald's ever. Last chance I'm giving them! read more

As the other reviews attest, this place is terrible. I have only ever gone out of dire necessity, and been severely disappointed the last few times, thus compelling me to write this review. On one of my last two visits, after explicitly stating that I wanted a hot coffee drink at 8AM, I was finally handed an iced drink upon having waited an inordinate amount of time. Who drinks iced coffee at that hour and who wants to be delayed on their way to work?! On the second occasion, after placing an order and paying for it, the cashier informed me they were out of it. This has happened here before - they are constantly out of things and only seem to become aware of this at the last moment. Avoid this place. read more

I saw this place has terrible reviews. But I had no choice when need bfast at 5:30am. I was hoping to ignore the reviews from this location. Passing to the drive thru, ordered, then paid. Keep driving thru, a car in front keep using the horn to bring attention. 20 minutes and the car in front still there. To make it short, I did have waited 30 min for my order. Worst ever experienced on a Mc Donalds drive thru. I made a big mistake ignoring previous reviews. As others mentioned, wish there is a CERO star option. read more