Didn't think the experience could be any worse than my expectations, but you guys nailed it!! Order thru the app for curbside, had 2 separate single items orders, 1double cheeseburger (no pick, no must), second order was a fry. App would not let me check in on one so when the fry came out , I explained that the app would not let me checkin to the worker, he said he would check on by order when he got back inside, a minute or two later, the employee holds the door open and yells out the door and across the parking lot we don't have it, I replied , ok what do I need to do to fix it, worker he couldn't do anything about it. I understand that the property does not control the app etc. I tried to just place a new order and be done with it but the coupon I used was gone now too, luckily I always screenshot the order confirmation as this has happened before. I walked inside to see who/how/where to contact and showed the manager the screenshot,(who had an bad attitude off the start) and he spend probably an additional 15 minutes trying to place the blame on me, proceeded to start walking away as he started off 'check your email , it probably was cancelled, they should have sent u an email saying it was cancelled)' the only email I had was the ORDER CONFIRMATION! which I showed him and he still stood there trying to blame me for app glitch , finally he decided to just have them make my cheeseburger, huffing and puffing along the way. He even repeated the no pick no must to me as he stormed off. Finally I receive my burger and proceed to get home with my now , cold french fries, open the sandwich that has extra pickles and mustard but a lovely dead fruit fly smashed dead center on the top on my burger. Might as well throw $20 on the counter and say surprise me . read more

this place is STINGY ASF with their ice. wdym i get literally four fucking cubes in a sprite. shit is ass each time i go. EVERY DRINK, EVERY FRY, 9 outta 10 workers, all ASS. ambiance is very dry and nonchalant. read more

would be 0 if it could be but i waited there for 15 minutes after putting in my order simply for fries and a 10 piece nugget just to get my food and the fries were luke warm and the nuggets seemed like they had been in the heater for 45 minutes read more

1st in line waited 7 mins in line for 2 chicken sandwiches and fries. Then they said pull to the front I said already waited 7 mins she said another 5. I waited another 15. Went inside had been sitting on the counter all that time. Made them cook new. Finally after 40 mins had our sandwiches. What a cluster!!! read more

ah heck nah. went there cuz my daughter had to get stitches on her leg. All she wanted was a happy meal, so we took her to get her one. When we ordered, it took them almost 15 minutes to answer. Then as soon as we pulled up to pay, the guy walked away so i pulled up to the next window, I told the guy he walked away and said "yep, were about done with this bitch, we are about ready to slit his throat", I then told him there was an 8 year old (my kid) in the car, and we left and called the cops, then when he went, they labeled us as "rude customers", OH MY LORD get this place sued read more

Never coming back!!! WOW, they have to change the "Happy Meal" Name! There's NOTHING FREAKING happy about it! I mean HOLY CRAP, 8-9 three inch fries (COLD) , a what was supposed to be a CHEESEBURGER!!! NOT TO MENTION, at the drive up the total was $4:39 and when I get to the window the total came to $5:11???? With???? She said it was taxes on the drink???? Absolutely the WORST DEAL IN TOWN!!! REALLY, $5:11 for a few fries and a 1/16 ot an ounce peirce of meat.... WE WILL NEVER WASTE A DIME HERE AGAIN!!! read more

We got two ice cream cones, they were terrible. We ended up throwing them away. Not recommended!

Worst sprite in town. The soda is disappointing for someone who doesn't drink it often I hated it even more. Thanks.

the Mc Donald in front of the mall is horrible. I went one time and waited 45 minutes for one happy meal with apple slices, 2 sandwiches, 2 fries and a 10 pc chicken nugget and got no receipt, and when given my food got a large Fri and a chicken sandwich. Told them it wasn't my order and told them what I got then was informed they are out of apple slices And they remade my order. Went in today and placed my order was about to scan for my rewards the kid press cash and I was unable to use my rewards. the kid that took my money seemed very impatient. For a place that was willing to let me wait 45 minutes for food your in an awful big hurry to take my money. read more

Prime example of why $15 an hour is stupid. I ordered 4 happy meals and 2 #2's. Order was wrong. How much simpler can it be? You only have to order by number. $30 for a meal. Wait till the wages increase and it will be $60. read more

They took 45 minutes for 3 cars in the drive-thru I ordered two drinks and no food. Completely dissatisfied with the service the provided me. read more

Absolutely horriblw service. Quite a joke quite frankly. Went to pick up a doordash order around 10 oclock pm. Lobby doors were open, so went in right? Proceeded to have them tell me I have to go through the line (45min at least). Orders were legit sitting on the counter ready but still couldn't pick them up. Worthless staffing management. If a negative star rating was possible it would have been applied. read more

I asked for a simple water, then got charged a dollar for it and was given the worst tasting liquid I've ever had. I get they are busy, but a water?? Come on guys. read more

The one lady who Answers drive thru has an attitude every time we get her, doesn't listen then gets an attitude when you correct her with what you DID order.... she needs to never work the drive thru . Ridiculous read more

I moved here from Chicago a few months ago. I'd say Chicago is not that friendly of a place, so when I moved here and everyone was so polite all the time I was impressed. However, I have visited this mcdonald's location for the last time today after only my third visit, because the drive thru worker that takes the orders has been CONSISTENTLY rude and short for no reason each time. Sick of it. Glad there are two other locations in town. read more

This is a terrible fast food place! We waited 10 minutes in line, and all the cars before got their order taken, when it was our turn to order they said "We are no longer taking orders." Avoid this Place! Their employees are also very rude! read more

Pulled into drive thru and had kids asleep in truck thought I get a soft drink totally dead they say soda machine in drive thru is broke guess but one inside where you order still was working but couldn't get it in drive thru guess there legs where broke too to become a fast food place and get paid 15 a hour and can't do anything!!! read more

Possibly the worst service of any fast food restaurant in the history of fast food. 30 minutes for two kids meals is a little bit to long to wait. read more

It took about 20mins to get three things, they have poor service, and they yell a lot.

Poor service the manager yells because your order is messed up and you want a refund most the employees are rude and mess around rather than filling your orders they hardly wear gloves and it's disgusting read more

It's McDonald's. Let's be honest the quality has been going down for as long as I've been around the prices are continuing to go up. The place is filthy and you can only get decent staff not even half the time you're in here. read more

There are some people that work there that like to cause problems. I watch my surroundings and I don't feel comfortable bringing my Corvette around. Some of the workers that smoke will stand really close to the vehicles while they are smoking their cigarettes. read more

Absolutely terrible service during normal operating hours and their food after hours might as well be rocks served with half a cheese slice....I'd rather wait 2 minutes for you to make a fresh mcmuffin instead of feeding me a mcmuffin cooked so long ago the outside edges are so disturbingly hard it hurts when I chew... read more

first off the guy at the counter acted like he was stoned or something. 2nd. soda stations are filthy. floor had trash on it in the play area as well as the tables. roof was leaking in the play area. to top it all off they forgot to put my daughter's chicken nuggets in her chicken nugget happy meal. You people want 15.00 per hour, yeah okay. read more

The workers need to pay more attention to the orders requested. READ THE ORDER CLEARLY. Instead of getting sausage they gave ham. Please have someone check the orders before given to the customer. I'll be only going to the McDonald's on 12th Street, at least they can read what the customer ordered. read more

Drive thru service stinks! I went through and received only half of my order, which I didn't realize until I'd pulled ahead a few feet. When I stopped and went back to get the rest of my order, some guy told me to pull out of the way and come inside, because I was going to cause an accident. Really? Only if some moron runs into me! I'd already waited ten minutes in line for my food! Seriously! The guy spent more time arguing with me than it took to get me the missing food from my order. TG I don't eat here often. read more

I wasn't going to do this, but this place is 5 minutes from my house and about once out of every 3 visits, something goes horribly wrong. I'm not a complainer by nature, but I've had so many bad experiences from this particular McDonald's location that today, I felt compelled to write. To the owner of this McDonald's. If you value your community, you will shut this place down, or at the very least, blow it up and rebuild. Your staff is rude, doesn't appear to know your menu, and feels compelled to argue with your customers if they feel they're wrong. Don't educate me on your menu when I'm clearly reading off the board in the drive thru. You should know what it says better than I do. Just push the button and order my food. To the manager I spoke with this morning. I'm sorry. You are obviously new here and didn't deserve my anger this morning. Unfortunately this was the culmination of several years of pent up frustration being unleashed in two minutes or less. Your predecessors have obviously ignored my pleas to do something to fix the place, so you bore the brunt of my wrath. Over the years I have had problems with the following: 1. Incorrect Order, about 1/3 of the time. 2. Being ignored at the drive thru microphone (on several occasions) 3. Had a staff argue with me over the correct name of a menu item. Here's a clue, I don't give a f**K, just place the order for what I read off the menu and we'll be fine. I don't need a lesson in McDonald's etiquette or nomenclature. 4. Incorrect condiments on my burgers, to which the answer by the staff was to scrape the condiments off the bun and repackage it, as if I wouldn't notice. I then went in to speak with the manager and saw one of the cooks cleaning off the edge of the counter where he had scraped off my bun, while still laughing. I see this as more of an attitude problem than a learning disability, but whatever. 5. SLOW. By comparison to the 13th street McDonald's, this place takes eons to fix anything. 6. DIRTY. See previous complaint regarding the drink fountains. I assume someone is paid to keep the place clean, are they on permanent break? 7. ATTITUDE. The staff obviously doesn't care about the outcome of an order or the happiness of their clients. It's just McDonald's after all, what do you expect? 8. Uncaring. No one smiles, ever. No, not ever. I'm a little unsure as to whether I'm going to give this place another chance. I keep doing it, and I keep getting burned. There are plenty of competitors out there that provide better service, have happier employees and better experiences. Maybe it's time to give them my business. read more