Not great, not terrible, just ok. With the new remodel this McDonald's is hoping to polish their image. But...you can't polish a turd. That being said, I eat here occasionally and would enjoy coming back. I would appreciate better service, yes. And a shorter wait time. Especially when people that ordered after me are getting their order first. This is a busy location. They have at least 8 people working here. Only one is at the front register. And this person is not very attentive or customer service oriented in my experience. They now have a system of ordering whereby you can order on an app, a touch screen inside the restaurant, at the drive through or at the counter, and there are couriers picking up food for those who must not, or cannot leave the house. So they use a large printed number system on your receipt ticket. There is also a screen showing which order number is being served currently and which numbers are being prepared. Helpful, yes, but only if the numbers are actually used effectively does the customer benefit. Every other number I saw on that screen was called out as the order was presented. When my number was on the now serving side, I did not hear a number called, nor did anyone acknowledge that there was an order ready to go. I waited...I waited....I waited.... no number called, no "your order is ready," no eye contact. Finally, when no one came to the counter to call the number, and the register worker was free, I approached to ask about my order. "Oh, it's here," she said (bag sitting on counter, unattended), "I said Big Mac and fries." I'm thinking: Um, really? Because that is not my number, and I'm certain you did not say a word about it, because I did not see or hear anything from you. McDonald's seriously, if you are going to use a number system, be consistent. It's confusing enough with your billboard video menu, don't make things harder than they need to be for the customer, you know, the peo whose business you count on. read more

McDonald's - Mac meal - Fast Food Near Me - Portland, Oregon

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Worst customer service I have ever experienced. Ordered TWO mcdoubles which already took 15 minutes to recieve when there was not that many people. Then I ended up getting the wrong order so I had to go back through the drive-through and get my order fixed. Had to wait EVEN LONGER, like, 25 minutes to get TWO BURGERS. TWO. This place is absolutely ridiculous and need to get their shit together. Worst customer service I've ever recieved. read more

Long time McDonald's customer but today the location on 122nd Glisan Street is the deciding factor to eat elsewhere because they treat the paying customers like dirt. Asked to use the bathroom to wash my hands before ordering my food and the Hispanic lady with glasses said they don't have a key to the men's bathroom. I guess my money is not good enough for the restaurant. I'll let other people know how I was treated and hopefully people will quit going there!!! Customer service is very poor at this restaurant!! read more

Don't DoorDash here on Weekend Mornings. March 2 2025 - 6:50 - 7:02 AM. 12 minutes to serve 2 cars read more

Worst McDonald's ever. Make you pay for sauce for your fries like I should get a free sauce cause I ordered fries. I paid For sauce and then they refused to give it to me. I actually had to pull my receipt out to show it to them that I already paid the damn 30 cents for it and then the lady still tried to say I didn't pay for it. Like why you arguing with me are you blind? Is everyone who works here actually retarded!!??? Like you are the DUMBEST people working food is always cold and orders always messed up. They let homeless people live in their parking lot. It's literally like a zombie war-zone. I hate it here read more

Waste of time stood at speakerphone while they served everyone else kept asking over and over again hello no response. Terrible service would not go again. read more

It's a one stop party shop like no other. You can get Fries on the inside. And Fentanyl on the outside.

Workers where standing around talking amongst themselves talking in there in language when my friend just warm fries fresh fries just standing there not fixing her situation second time what butt whole. Terrible service. read more

Tried the app and pre-ordered like I do at Starbucks. I was in a hurry. I pulled into the slot and put the number in and was informed my order was just placed (not when I ordered). I waited over 10 minutes and watched all the cars go through drive through while my order never arrived. I had to leave. They were efficient on charging my card for the breakfast I never received. Go through drive thru...it is faster. read more

As a person working in a fast food restaurant we always want our customers to go satisfied with their order. I tend to stop by at this location often and never had a problem. That being said the last two times I have been through there drive thru they always mess up my order I usually order with no pickles because I am allergic and for whatever reason they always contain pickles. I would appreciate if there cooks can pay a little more attention to there orders and have in mind customers order certain things for reasons. Thank you read more

McDonald's - Sandwhich - Fast Food Near Me - Portland, Oregon

Food was ok. McChicken was a little dry but the McDouble was good. The fries tho? Dry as a mf. Like straight up disrespectful. Who ever made them for me needs to see me in the parking lot read more

McDonald's - Dry and hard French Fries - Fast Food Near Me - Portland, Oregon

honestly, I would give zero stars if I could. I don't want to sound like that one disgruntled person, but upon seeing other reviews, I now know I'm not the only one who has received absolutely terrible service at this McDonald's. I went to the drive-through this morning at 1:30 AM, and was promptly asked if I was using the mobile app, to which I replied no. I sat there for 12 minutes, and the line behind me started to grow. i asked twice if there was somebody on the other side, and I received no response, so I left. Nobody ever checked to see if I was still there and wanted to place an order. not only did I waste over 10 minutes of my time to not be served at all, I had to drive an extra 2 miles out of my way just to go to a different McDonald's to get the order I needed. Don't go to this McDonald's, take your service elsewhere because it's not worth your time. read more

the only good thing about this place is that it's open 24hrs. other than that, the fries are never hot and crispy. always cold and soggy, i hate their little onions and on more than one occasion have found them in my burger. they don't offer everything like some of the other locations. burgers are ok though. idk, the flavor, bland, the fries, soggy and bland. and now, the homeless like to collect right at the end of the drive through.. i mean, cmon.. read more

I ordered at the drive through. I asked for 1 Big Mac, 2 regular double cheeseburgers, a double cheeseburger without pickles and mustard, and a medium fries. The screen did not show my order, but the guy told me the total and said to pay at the first window. At the window, the person gave me a receipt that said everything correct except, it was short one regular double cheeseburger. I told him and he charged me for another double cheeseburger. I thanked him for straightening it out and proceeded to the next window. When I got home I had 2 double cheeseburgers without mustard and pickles. And one regular one. Big Mac and fries were there, too. But why the hell don't these workers pay attention to what the customer ordered? Either train your employees, raise the price of the food, but please quit screwing up orders. read more

Absolutely the worst customer service. Lily the manager needs to be demoted and retrained on hospitality and better customer service skills. I ordered a sausage breakfast burrito. I specifically asked if there were eggs and onion in it. I was told "no, but you can buy egg on the side." Once I had a chance to take a bite, I bit into mainly egg. Lots of eggs. Looks like an egg burrito. I am allergic to eggs. I called, and asked for a refund and was told they don't give refunds. Wtf? She could take my name and number and pass it along to corporate. No. It's not my fault your employee didn't know what he was talking about. You have my money, and I have no food. read more

McDonald's - Lots of eggs! - Fast Food Near Me - Portland, Oregon

Avoid this location. And for gods sake don't use the app. There is no customer service and when they mess up they don't provide any support. Just go somewhere else... They don't know how to think independently and they don't make eye contact. read more

Been here twice around 3 am. One time, they told me they can only take orders through the app. Another time, they told me they can only take cash. Billion dollar company, can only take cash? Come on. Zero star, I have to leave a star so I can post this review. GET YOUR SHIT TOGETHER read more

This store is terrible about curbside order. They steal my money!! I order from the app and choice pick up at curbside number 1. After 1h, I go inside and ask them where is my order, they said their Manager bring it out but no car right there, so they don't have to have responsibility for where my food and money go. I leave me and steal my money. I leave the store and have nothing in hand with no refund from Mc Donald. The store don't care about their customer, and skip customer order at curbside. So harmful for this kind of business. read more

I ordered big breakfast w/ hot cakes with no sausage only thing I got was eggs an a biscuit how tf you forget the rest my shit ??? Y'all wasn't even busy . Y'all needa stop talkin so damn much n pay attention wtf y'all doin read more

They serve hot foods! I had to order a medium Spicy Crispy Chicken Sandwich Meal and a medium Mocha Frappé, then we got to the first window and payed, and then they gave it to me and I took a bite of it and it was hot. This place is fire. I like it. read more

Whoever was on fry duty today did a great job Crispy, hot, salty, A+ work over there folks.

Worst McDonald's ever. If anyttjng is working it's a shock. and if they ever have shakes or ice cream it's rare. And personal is extremely rude and incompetent. I now drive an extra 2 miles to another one. Pitiful service and employee. read more

This has to be the worst McDonald's in town. I can't even get coffee at 3:30 AM. This is the third time they say they only take cash. I have been here plenty of times with no problems, they don't give a reason why they are not taking cards. Seems to be a particular employee to and yes I don't carry cash or change. This McDonald's shouldn't be 24hrs, if they are only taking cash at certain hours. Be Aware, No Cards and only cash! read more

If I could give this no stars I would firstly we were told there was no Mcfucking ice cream and no smoothies then this bitch really told us to wait for fries and a Mcfucking 10 piece personally I feel that this was very rude and I will not be returning to this location after this visit. Mcfuck these mcfucking bitches. read more

McDonald's - This bitch ass McDonald's - Fast Food Near Me - Portland, Oregon

The Food I got was really good! Proper bagging, and fresh and hot food! All the good stuff. I went from 1:30pm to 2:00pm, on a Saturday.

Horrible horrible service, literally my second time I've come and dont even get my order. They legit took 3 orders ahead and told me to hold on, mind you I was there prior to those 3 vehicles. Cannot believe this, never again in my life. read more

Believe it or not. I am a traveling Mcdonalds reviewer and i mean it from the deepest part of my black heart i believe this establishment is the best one yet. This Mcdonalds in northeast portland has made me and my friends have the best night ever. It reminds me of my dead grandmother which was the previous Mcdonald's reviewer and I am the last of us in our family. I can die happy now. Sincerely, The Ego of Mcdonalds (ratatouille reference) read more

Iced coffee filled with ice all the way to the top of the cup. I paid $4.60 to get ripped off. Sorry about the stained receipt but this is very frustrating. Just pay the extra 50 cents and go to black rock read more

McDonald's - Iced Caramel Macchiato - Fast Food Near Me - Portland, Oregon

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I ordered a meal with a cup of water and they said "we are out of water" WHO DOESNT HAVE TAP WATER IN AMERICA?! Also ordered 2 burgers with only ketchup. We told them 3 times "only ketchup" and they gave us 2 burgers with EVERYTHING on them... wut? read more

I used the app. It always takes longer than sitting in the drive though line, but I'd rather be in park. The quality is always hit and miss at this location. I don't typically care, because you'll probably get a similar experience at any McDonalds. This last experience was something new though. A gentleman kindly brought out the food. He even thanked me for wearing a mask. As he walked away we noticed the beverage was missing. I hollered after him and he returned. He apologized and said he'd be right back. A full 5 min go by, and I'm thinking how long could this take? I finally walk to the door to catch another employee as he runs food out. I explain I got the food but no beverage. And I was the only one in the app pick up spot. He said he had the drink sitting there, not sure where it went. He goes inside and passes the bev to a third employee on his way out the door. The third employee then tries to run my drink to a another car that was waiting from the drive through line. When I mentioned the situation to him, he asked to see proof of payment. Naturally, my phone with the app was in the car still.... he finally just gave it to me since 'he couldn't find who the other order was going to' and I was finally on my way. At no point did the original person return to deliver the drink either. This location needs to get it together. read more

This McDonalds location at NE 122nd and Glisan was one of the very first McDonalds in Portland. As a kid in the early 60s, I went there with my family to get bagfuls of 15 cent burgers to go. Food had to be taken to go those days because this was just an outdoor walk-up counter without any seating. It was adorned with a pair of huge of Golden Arches. As far as we knew, these were the cheapest burgers in town, and were somewhat of a novelty. This place has undergone numerous remodelings and transformations over the decades, and I still go there once in a while. Not much definitive I can say about it. . .it's a McDonalds after all, and everyone knows what they're like. However, this location is spacious and clean and there are no bums or sketchy characters hanging around, so that's a positive. read more

this mcdonald's is probably one of the ones i will avoid, the service is very slow and they always somehow get my order wrong and are very rude. the manager is also very rude she always looks angry and her attitude towards customers is terrible. read more

Wearing a mask in my car is not the law! Stop telling people that! You lost a lot of business today in the community, as I spoke to others who went through drive-thru and were told it was law that they had to wear a mask in their car or not get served...I need you all to change your gloves every interaction snd you need to wash your hands in between, as you are touching others cards and food in same transactions. read more

i went to the McDonald's and got a McChicken and everything was great. up until i but into it. THERE WAS GLASS IN MY MCCHICKEN I BIT INTO GLASS. this was not a McAwesome experience and McDonalds and go McFuck thereselves for putting glass in my food read more

Best McDonald's drive-through service they're open 24 hours they usually always get your order correct. Cheap prices extensive menu, employees are nice what more can I say read more

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Ive had good and bad experiences and one horrible experience, I had placed a small order (keep that in mind) and as I pulled up to the first window to pay I realized I had left my wallet at home. Thankfully I had a lot of quarters in my car so i told the girl who was working I would have to pay in change and she goes ugh what? I repeated myself and she completely ignored me, started talking to the person in the headset, mind you i had my arm outstretched with the change, and she took the other persons order before turning to me and taking the change. She then threw the receipt at me and didn't say anything. Like i said, horrible. But ive also had a couple nice people there too so i gave yall 2 stars. Kinda like enter at your own risk lol read more

This place has gone down to the dumps! I used to be able to count on friendly reliable service, but they can't even get an order right anymore. You order a number 2 with pickels on the side and you end up with a number 7 with apparently meat on the side and that's after driving back there twice....STAY AWAY read more

McDonald's - Fast Food Near Me - Portland, Oregon

This place has the most amazing shake machine. It breaks down every night. Conveniently around 10 or so. That's one thing, but to lie about it is another. We placed an Uber eats order which took them one hour to cancel order because....you guessed it, shake machine broken. My wife called at first they said, no problem we have shakes and they won't melt. Then our order was cancelled and on a hunch she called back and the machine that was working 20 minutes prior now had been broken since 2. Which was it? We don't know. Not the first time it happened, so I suspect it breaks down close to 10 so it gets cleaned. I get that it's McDonalds but don't f'n lie. Yes, I'm hungry and grumpy. No the details have not been made up. read more

I asked if it accept mobile order or not. And they say yes. After I finished my order and ready to pick up my order, they told me they didn't receive my payment and cash only. So I just waste my 40+minutes on it and I didn't get anything to eat. read more

I am once again updating my review because this time my sister got a stomach ache!! Not okay during a covid 19 pandemic. Will be checking in with the health department. read more