Horrible service, had to repeat the order twice and they still got it wrong and a rude unprofessional manager on shift! Overcharged me $5 and the manager refused to correct it, lost my business, and I am a local, will go to Madison or Carrollton from now on! read more

We stopped in at this McDonald's while we were on the way to Pittsburgh. I got two double cheeseburgers with a diet Coke and it was tasty. The facilities on the inside we're fine the service was good had no issues. read more

They have some employees that lack the skills needed to work for customer service I had paid for my food at the window with cash...didn't get my drink or receipt... then was told to pull and wait a few minutes, which I didn't mind. Then once I saw the guys that brings the food out with no drinks I brought it up to him and his response was someone told me that you got it....THEN I WATCH HIS EYES LOOK AT MY CUP HOLDERS AND THE INSIDE OF MY CAR where you can obviously tell I didn't have any drinks. Then he went back into the store and start working the cash register.....how tf are you gonna look at my empty cup holders in my car then say to my face that I already got it smh so disappointed in the lack of intelligence in this place. read more

Typical off the interstate McDonald's. I use the app a lot to order carry out orders. They didn't "get" my order. I waited a while and and asked. They said I didn't pay, even though I had proof. They finally received my order even though nothing changed. The food was the same as usual. read more

These people are seriously the best workers in the McDonald's franchise! They are fast, reliable, and bring it out hot! With a smile on their face! read more

The Service is terrible on the afternoon, they always forgot to give my drinks. This happens most of the time . Otherwise everything is fine . read more

HORRRRIBLE location. My husband went in here and waited for a large frappe for over 30 minutes. He stood there and watched them serve every other customer, even people who just order frappes only waited for 5 minutes. He spoke to the manager, didn't get his name but he said he ordered a large frappe. The manager walks back there and tells them to make a medium frappe, my husband says it's a large,they get it made and then a worker named NEVAEH put it on the counter and then grabbed a straw and slammed it. He also mentioned they was laughing in the back. I'm sorry didn't realize yall not doing your job is funny? It's actually sad. I wouldn't go here again. He waited patiently too. Wasn't rude or anything, that's the sad part. read more

The food taste like usual McDonald's but at least it's hot. I can speak for the drive through but after being on the road and coming in to eat I have no issue placing my order and receiving it promptly. The tables are always clean and it's nice to relax. read more

This McDonalds is truly gods gift to this earth. Literally the best McDonalds I've ever had and definitely the best McDonald's on 71. I regularly stop here while traveling and it never disappoints. Super nice staff also read more

When the fries are already cold when you pull away from the drive-thru you know they have issues. Sadly this is the only option at this exit besides the equally poor Subway. If you have the app drive on by. This McDonalds only has 1-2 deals per day, which are never that great. read more

Old red of Irish decent on the register was a Saint amongst men. Truly a experience to cherish. I will remember this meal for years to come read more

McDonald's - Big Macs and big guys - Coffee & Tea Near Me - Pendleton, Kentucky

I have no idea why this location has as low of a yelp rating at it does. The service and staff at this location are incredible and fed 200 of my teammates without warning, and did it quickly and efficiently. The food was also very good in quality, and fresh. Bravo McDonalds. read more

The only reason why this place still gets my money is because it's literally the only drivethru open around here when I come through at 4:30 on my way to work. I regularly am in the line for 10+ minutes even if there's only one car in front of me; this morning I got through four songs on the radio before I even got up to the window with one car in front of me. What did they order? A biscuit and a coffee. That's literally it. I ordered a McGriddle, Coke, and a coffee after about 15 minutes total of waiting. Specifically ordered my large coffee with 10 cream and 10 sugar (McDonald's coffee is strong as it is, but I don't like black coffee at ALL), and when I pulled up to my job and took a sip, I found that they literally didn't put ANY sugar in it at ALL. Not even gonna get into how bad it can be in the afternoons. The ONLY saving grace for this McDonald's is that there's like 4 employees total that are extremely friendly to me, because they all know me, either personally or because I frequent (sadly). All in all, if you don't HAVE to stop here, then don't. You're better off going to the Subway across the street. At least there you can watch them make your food and correct them if they mess up ‍ read more

One of the workers, in the restroom & talking on the phone. Left restroom & never washed her hands, nor went anywhere near the sink. Went in McDonalds, saw her getting ready to bag an order. She then swiped her hand across her nose, then picked up a sandwich and stuck it in the bag. Two strikes, was not waiting for the third. Left without ordering. read more

By far the worst McDonalds ever. We live close by and gave this location MULTIPLE chances to change my mind. About 50% of our orders end up missing food. When we advise something is missing, nothing but attitude. About 90% of the workers are straight up rude and sound like life is miserable. This last visit we were missing a Big Mac. When my dad circled back to let them know they LITERALLY threw the bag with the Big Mac into his truck. So...I guess I'm saying....if you can, go one exit south to La Grange. read more

Maybe when people review McDonald's they could compare it to other McDonald's, and this is a good one. First, the staff is friendly and quick. You don't get that at every McDonald's. Also, they somehow know how to cut up while they're working and still work. I love it when I go somewhere and the people who work there have good rapport with one another and enjoy what they're doing (or make the best of it). Second, my order has never been wrong here. I can't say that about every McDonald's. Third, it's really handy right there in the gas station because I always stop here on road trips (it's inevitable, this is as far from home as my bladder can do). Fourth, it's always immaculate clean. That's a huge plus when you're away from home. read more

went through the drive thru. the service was super fast and my food was good. there were 3 cars in front of me and it still didn't take more than 2 minutes for us all to pay and get our food read more

Ordered a Mc chicken sandwich and a side salad. They told me they didn't have any salads. All their lettuce was recalled. Got my sandwich. What do you suppose was on it? Lettuce. Are they trying to poison me? read more

Standardization training needed? Picture of $1 fish sandwich on streaming flyer above ordering counter had lettuce. The ones served did not. read more

McDonald's - Where's the lettuce? - Coffee & Tea Near Me - Pendleton, Kentucky

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Two employees were kissing through the drive through window before I got my food my food was cold and customer service is ass asf someone needs to shut this place down . Literally didn't even get my exact change back read more

One of the most embarrassing excuses for an establishment i've ever been to. 3 Idiots taking orders in pieces of paper and making it obvious they're miserable while being there. read more

I ordered 2 egg McMuffin and a large coke . Took forever to get my order . Then it was cold . These people just don't care

A young woman while working 3rd shift was very rude . and a liar . she told us after we ordered that she could not break a hundred. later we called the store because this woman had been very rude in the past . so we called the store and another woman had answered the phone and said yes they could. then proceeded to scream into the phone yes we can break a hundred. and then hung up. When we called back again an older woman answered and was very calm about the situation. read more

I have not eaten at McDonald's in years! Even with their new "healthy" menu options, they aren't healthy enough for me and my sons. We can't have gluten or soy and McDonald's food is full of both. My last experience was horrific. They would have to go a very long way for me to eat there again. read more

The cashier was below the counter touching his dirty shoes and the floor while we walked up. We saw from the opening walkway. He then blew his nose on his shirt while taking our order. Then gave us ice cream cones without washing his hands. . . We threw them away leaving. Either it's the area or just this McDonald's- it's gross. They have a HUGE sign posted which you definitely don't see this in many McDonald's through out the country, so that gives me an idea that corporate has been contacted before. read more

McDonald's - a woman standing at the counter - Coffee & Tea Near Me - Pendleton, Kentucky

Ordered oatmeal. When she handed it to me it was without the apples and cranberries. I asked and she said they were out of them. So why didn't she tell me that when I ordered? No bag for that, either. The scrambled egg was in a bag but with no napkins. Plenty of salt and pepper but not a single napkin. I can see why this place is rated so low. Fast service is one thing but getting orders incorrect or not complete is another. They have a sign that says if your order isn't out in 30 seconds, then you get a coupon for a bakery item. Are they afraid that too many people will demand the coupon so they don't care if the order is correct. read more

I am absolutely heartbroken. I was looking forward to an iced caramel macchiato with extra caramel drizzle all morning and then we stopped and I got it and after 10 minutes of waiting for a coffee. I received it but what I saw was just devastating. They put the caramel on the top. WHO DOES THAT? How can you live with yourself after this. I asked for extra caramel drizzle but Instead I just received disappointment. I would never order from here ever again even if it was my only option and I haven't had food or a drink for a month. I wish I could give this place 0 stars. Please reevaluate yourself before handing another macchiato out. read more

we ordered out food through the drive through window and when we pulled up to the counter, we only had hundreds to pay with. when we handed her the money she told us she could not break a hundred. we told her thats all we had but she refused to take it. she was overall very rude and disrespectful to us. when we called to complain, the lady told us she could break a hundred. the call got disconnected because of bad service so we called back and asked again if she could break a hundred, she became angry with us and yelled "yes i can break a hundred" so we told her what had happened and she preceded to hang up on me. i called back and another woman answered the phone and was very nice and respectful and told us if we were to come back she would personally break our hundred. i'm very upset with how they treated us and would not recommend going back read more

The drive thru was super fast, but they didn't get our order correct. Our cheeseburger's were supposed to be "no onion or pickles" and they had both. They also didn't include the apples in our Happy Meal. read more

A good place for fun but it's faster like any other fast food nothing special it's McDonald's people McDonald's not some Grand place where you can sit down and have a meal people serve serve you in the experiences great people it's a truck stop dude get to McDonald's again it's just McDonald's not special girls with nice asses but that's it McDonald's read more