I go to this location often mostly for a morning coffee and or a breakfast combo meal on my way to work. The service is usually ok but my recent visit in the drive thru with my great niece was the best experience over all my other stops. The gentleman that took my order and was at the window cashing me out was by far the best employee/ customer experience I have had at this location. I can't remember his name but it was on 2/14/2016 @ 11:37 a.m. he was the most pleasant, respectful, professional and just a well round young man. I even told him how pleasant he was. Amazing Customer Service for sure... the food was hot and my apple pie was good. I use the McDonald's mobile app as it gives me great deals and free stuff as you accumulate points. The line went smooth no wait time. I'm rating this location solely on my experience in this day read more

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Says my order is ready but it's not on the counter. I stood near the counter and no one spoke to me for five minutes. Was looked directly at by an employee and manager and was not asked if I needed help or what I was waiting on. There was one person in a yellow shirt who spoke to me and got my order out shortly after. I appreciate their prompt response. I feel like this has happened a lot with fast food chains where they rely heavily on the ordering machines or drive through so there is hardly anyone at the counter these days. My frappe came out good though read more

cockroaches I spoke to three people and showed them the bugs. They did nothing. Not a very good model. read more

This service sucked it took 40 mins to get 2 McChicken, I ordered the meal at 6:20 and received my order 7

Verily, I ventured forth to the golden arches, lured by promises of mirthful sustenance. Yet, alas! What wretched fare was set before me--fit not for beast nor man, but perchance for some ill-fated soul cast into culinary despair. The bread, stale as a scholar's parchment, did crumble upon mine grasp, shedding crumbs as though weeping for its lost youth. The meat, if such it may be named, lay before me a grey and lifeless specter, devoid of succulence, robbed of vigor, as though cooked by the indifferent hand of fate itself. Behold the fries, once whispered to be golden! Nay, these were but limp and wan, steeped in oil thick as the sorrows of Hamlet, each bite a lament for that which could have been. Even the sauce, meant to grant salvation, turned traitorous--an unholy mixture of saccharine deception. And what of their most famed concoction--the milkshake? A cruel jest! As thick and unyielding as Macbeth's ambition, yet colder than Lady Macbeth's heart. No mortal straw could pierce its depths, no tongue could savor its supposed richness, for it sat in its cup like a monument to frozen futility. Would that I had fled when first I laid eyes upon this feast of ruin! But alas, my folly led me here, and thus do I suffer. A tragedy most dire, an epicurean woe beyond compare. I shall return nevermore, lest I seek punishment most severe. Fie upon thee, thou purveyor of wretched sustenance! I take my leave, clutching not but the echoes of hunger and regret. read more

McDonald's - WTF IS THIS - Coffee & Tea Near Me - Pawtucket, Rhode Island

I usually don't give bad reviews but this sent me. I ordered 2 spicy mcrisp and I got no bun and it was flipped upside down and cold. I've been living nearby for about 3 years and this type of thing happens way too often at this location and not just with mcripsys. And yes I checked my order over to make sure I didn't order something wrong. read more

McDonald's - Spicy McCrispy - Coffee & Tea Near Me - Pawtucket, Rhode Island

Tried to order a whopper and they hung up on me it's not my fault that I sound like a boy doing a girl voice like close unless they give me free food read more

McDonald's - How I looked when they hung up - Coffee & Tea Near Me - Pawtucket, Rhode Island

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Well I hate to be the person to give a one star review but what the crap. Got a happy meal and they didn't give a side with it and the extra sauces I paid for were missing. Put this place out of business. read more

10 minutes waiting for them to take my order and then another 8 waiting for just 2 large fries and a soda. Unbelievable, attitude is just disgusting, feels like people don't even wanna work. Definitely RUINED MY DAY read more

I hate to be the person to post negative reviews and such, especially now when people are going above and beyond in a pandemic. However, this needs to be said. I have visited this McDonald's a few times in the last few and NONE of the times were workers wearing masks ANY of the times I was there. The drive thru pay attendants and the people handing food through the window were not masked!!! They had them down on their chins. After the first time, I tried to let it slide. The second time, I felt so uneasy I didn't end up eating my meal. I sent an email to the store manager per the email on the window. I sent that email on 8/16 and have not even gotten a response. Today (8/24), I had the same exact experience. When I got to the pay window, I asked the attendant to please put her mask on. She did. When I got to the drive thru to get the food, that attendant was fully masked - great! First one I've seen in two months!! I worry that if the people who have direct customer interaction aren't wearing masks.... what about those preparing the food? read more

Didnt give me my burger made me sit there for 2 hours and they picked there ass and grabbed the fries

This is just horrible. I've never had issue with this McDonald's but today was bad. I just got home and I was looking forward to eating my double mushroom and Swiss. When I first grabbed the bag it felt light but I didn't think anything of it. Once I got home and about to eat it, boy I was surprised on what I got! Don't know how they even missed the main item on the burger itself! read more

McDonald's - Double mushroom and swiss! Where's the patties? - Coffee & Tea Near Me - Pawtucket, Rhode Island

This store has gone down hill. The manager shawn straight yelled at me when I asked for 2 packets of catsup. "I heard you the first time Let me get your stuff!!" he yells. Weird thing is I only asked once when I pulled up as he was handing me my order. I did yell back "Don't be a di@k" to which he replies "I just was!" As if he was proud of it. I park and walk in hoping for a manager. I open the front door he yells at me " My name is Shawn!" This piece of work is the manager or shift supervisor on duty I guess. Mcdonalds has to do something because this guys behavior should not be an acceptable representation of the brand and in that neighborhood can be dangerous if it's the wrong person. And we have lots of em. read more

This place should change their closing hour to BEFORE 9PM because they will make every excuses to not take your orders. Came here at 9:10 and the lanes went through like a breeze because they were ONLY taking mobile order. Was feeling lucky because mine actually IS a mobile order, but no, they can't make your order other than drinks and fries because they are ALREADY cleaning the rest. This is the 3rd time that is happening. read more

Guys, don't be too tough on these reviews lol. What we are forgetting to remember is that we all deserve this reminder of why not to go here time to time because well, folks, after all, this is the ghetto McDonald's. That's all. Nothing to see or complain about here. Nothing will ever be out of the ordinary here. Everything goes! This sh*t-hole will always churn out disgusting, nasty, unsatisfactory, stale, dried out and unsanitary food no matter what you say or what you do. The employees will always behave the way they do. Ya know, with the phones in the hands, uniforms amiss and having their thrill filled nugget tossing wars in the back. Like I said, nothing to see here. Just keep it moving. When going here one must always look forward in anticipation to what the mystery goodie bag of a disaster will bring today. Will it be stale rock hard buns? Or will it be a missing patty? Missing topping or a big ol Lugi even maybe? Ya just never know. read more

Customer service is horrible and accuracy of order was poor. Definitely won't be going back to this location.

This place need to retrain all their employees they always get my order wrong and charge me different price every times to come , it's so annoying for real !! And the managers they need to hired another person cause she is not well train be careful everyone of u do come here they are a joke , and so rude ! Trust me read more

Terrible service still waiting in line watching cars leave. Daughter went inside people standing around in back.

Absolutely AWFUL the employees should all be fired ...they were good people but immature and lazy. They were laughing and throwing things while I was at the window and 8-10 cars lined up. No matter how hungry you are don't make the mistake I did look at the reviews and believe them ...this place IS ABSOLUTELY AWFUL IT SHOULD BE SHUT DOWN AT THIS LOCATION. read more

McDonald's - A massive piece of bone cartilage was found in my chicken nugget... - Coffee & Tea Near Me - Pawtucket, Rhode Island

Today I went through the drive thru and ordered 2 sausage McMuffins, 2 hash browns, an orange juice and and an apple juice and had to wait 7 minutes after paying because the worker was too busy on her phone. I also had to ask for grape jelly and some ketchup 4 times before I was given it. My order was taking so long that the lady behind me, got out of her car to come to the window and ask for her coffee. Her coffee was already at the window so the worker told her to grab it and leave the cash on the counter while she not once put her phone down (you can see her coffee in the pictures). Not only was I disappointed on how long my order took but it is pretty unsanitary that she is touching her phone while handling food. read more

McDonald's - Worker using cell phone - Coffee & Tea Near Me - Pawtucket, Rhode Island

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Horrible service. DoorDash tablets are always off or "not taking orders" because their busy. Highly unprofessional staff. Always out of uniform, on phones, food takes extremely long time if it's available at that. & all of a sudden the inside is closed, so I waited for my food outside for over 10 minutes, just for everything to be closed and had to wait in drivethru line after already placing a mobile order for "INSIDE TAKEOUT". read more

Worst service- don't bother just drive further up or down the street you will find better food at Lion Pizza and the people are friendly

I ordered a double cheese burger from this location and ended up with food poisoning. Don't go here!

Management there is awful. I had to managers. Lordous and Shannon. They are workers there who called out 3 to 4 times a week and they called the store three hours before hand let them know that they can't make it to work. On New Year's Eve I was scheduled and I did a no call no show. The following day on New Year's day I spoke to my manager Shannon, she said that "I am going to serve a one week suspension" but I have to finish my two shifts that I had scheduled first. That is wrong with management do if they are going to hand out a consequence to an employee they need to do it right then and right there not when they feel like it. So I said my one week suspension, then I go back on Friday then they said I had a poor attitude to a manager who's never work there and that manager made me sound so bad and then my manager said that I am only working one shift a week. I really don't understand how they can go on someone else's word and only really hear their story but not here mine. That was completely unfair and unprofessional. But just an FYI if you go to this McDonald's these managers are completely disgusting they are rude and don't care about their employees. read more

Messed up my order-- they left out multiple food items and still charged me for them, please don't go here

They usually aren't that bad but they messed up my order not once but TWICE. It was a very simple order! Two plain cheeseburgers! Only one was plain! I just wanted two plain cheeseburgers! read more

The girl handing the food out at the drive thru didn't say one word to me last night. When I pulled up she handed me my food and drinks without even acknowledging me. Then I asked for ketchup she handed it out the window without even looking and when I said Thank you still nothing. read more

Worst service at drivetru. I had to wait like 15min just for them to take my order and then the food was horrible, the burgers didn't tasted good. read more

Refuse to service you after a certain hour. "We are not taking orders at this time." Their systems are always down every sporadic time I try to go (once a month or so, I've NEVER successfully ordered from here before). They "close" at different times every week, "it just changed Monday" Google is lying about their hours apparently. They'll have you sit at the speaker for 5-10 mins and not acknowledge you. Tonight I went after a rough night at work since I live up the street. Says they close at 1am. I got there at 11:30pm. Watched a car in front of me get a bag and a drink, then was told the restaurant is closed and has been since 11pm. "Our hours changed Monday." ??????????????? How did someone get food and drink at 11:38 then?????? Very inconsistent, rude, and they might as well close this location considering I've lived in Pawtucket since October 2020. It's July 2021 and I've attempted to order here maybe once a month or so after long, crazy shifts at work since I've moved and have NEVER gotten food ONCE! It's a joke! No way your system is down conveniently that one day of every month I try again to go there.. And I know all the lies, I work in food service too. Quit if you don't like working with the public, it's THAT simple... I don't know why I even try. They either need to remove that store and put a different food establishment there, or there needs actual management presence to take care of their careless, rude employees because I've emailed corporate about this and nothing has changed. I don't know how this place has survived as long as it has since I've moved here tbh. read more

Ordered food online and it looked disgusting real crappy didn't even eat it, I had to bring back the food that looked like it was spit on when I get there I tried to talk to the girl that was at the cashier and she just straight ignored me. If I could give them Zero stars I would...I don't suggests anyone to eat in this nasty place. read more

This McDonald's is one of the WORST McDonald's I have EVER gone to! Worse than the McDonald's next to the highway in New Bedford Mass! An that's pretty bad!!!! Smh EVERYTHING about this place is HORRIBLE! The food is hardly ever fresh! The people who work there, shouldn't be working with the public AT ALL! Let alone with food! Their attitudes are way to deep/Ghetto if you will, for my taste or liking! An I have never met the actual person who runs this McDonald's, I sure wish I could though so I can let them know what a HORRIBLE ran fast food restaurant that place is! If I was the head honcho, I'd hold a hiring workshop & once filled...EVERYONE down to the store manager would be FIRED!!!!!! Smh don't even bother stopping in for a quick bite, because you'll just need to go BACK up to the counter/store just to have them mess it up for a SECOND TIME, Plus deal with the ignorance of their worker's!!! If I can give them a negative anything...-1 -10 etc. that is what I would have given them! read more