When I want a quick unhealthy snack, I would normally choose McDonalds since it's right near the house which makes it convenient. If you want piping hot golden delicious fries, you have to request it at the drive-thru since their employees are incompetent and probably don't take pride in their minimum wage job, who can blame them though! The fast food chain makes millions a day in profits but their workers only see a tiny percentage of that! Nature of a business I guess lol. With their disgruntled employees, their customer service is leaning towards being rude. I'm accustomed to their lackluster service and really don't mind. Their food is normally hit or miss but I see them improving since I initially frequented this particular McDonalds. What brings me back is that I loved McDonalds since I was a fat kid. We have a love/relationship. I love eating their food but it makes me fat and I hate it. read more

Would give zero if possible had to wait 30 minutes for our food till we went and asked if they have started our order they said no we will get started on it and had to wait another 10 minutes it wasted my entire lunch hour wasn't able to eat my food read more

Accidentally placed order for counter and went through drive through they acted like it was cool till the 2nd window and she made us walk in to get it when my kid was in the car. Not that they cared at all. After waiting over 10 minutes in line and they say it was fine I could pick up at the second window. And the girl at the 2nd window was mad and said we needed to walk in. read more

If I could give zero stars I would. Ordered a curbside order at 10 pm. At 10:30 still waiting on order. Finally went through the drive through and after 45 minutes left with no food on a 15 dollar order. If it wasn't so late, I would have spoken to a manger. I never received my food and worker told me it was too late to cancel my order. (Order was delayed because they were out of diet coke according to the drive thru attendant) read more

I am so glad these people don't work anywhere else, if you can't get a single order with three items on it correct, you don't need to be working anywhere else. Quite literally the easiest job on planet earth and y'all act like it's a job for nasa. read more

Lately fries are under cooked, coke is most of the time flat, and, chicken strips under cooked. I'm the last week got 2 wrong mobile orders. Drive-thru, ladies at the first window are always wonderful.. Food ain't what it used to be. Pasco, Court Street. Step your game up... read more

I can honestly say this is the worst McDonalds I have ever been to, so much so we have dubbed it McStake. The last 2 times I waited in the drive thru 15 minutes and received yet another mistake, I was already driving away when I realized it. Score would be 0 stars if I could give that. read more

It's gross, disgusting and over priced. The servings are smaller, but cost quite a bit more. The food was not bad when I was kid (in the 80s) and they had a play place. Now all of them look like boring tacky government buildings. Service is average, but when they get paid minimum wage to deal with Karens all day, I don't blame them for being average. Then they had to go and have some photo shoot with a felon-clown. Wont eat there again. read more

Today I went to this location and was so under-impressed with the service I left without my food after waiting at window 3 for 8-10 minutes for a single order. I can not believe any order could not be made and presented to the customer. But it happened. I sat after paying and not being given a reciept so I could give exact wait time. I had 10 other cars behind me be given orders and off to their day. I find it inconceivable that a national chain would have such poor service! This is not my first pull up and wait in this establishment. But the wait time exceeded my tolerance for poor service. It seems to be a trap order , pay , oops food not ready pull up and we will get to you. This was never agreed to as this is supposed to be fast food. But it seems to be normal as they have both the third window and designated parking. This will no longer happen, I will not be back to the Court Street Business. Last but not least why is it fast food getting close to sit down cost? Unsatisfied and underserved but had time to put up a sine discouraging helping the less fortunate!! Rating does not go negative read more

I can honestly say I've never been to a worse McDonald's. They always ALWAYS screw up my order. I know it's gotta be tough to work a hard job like McDonald's but the bad management in this establishment shows in the employees customer service. read more

This place is awful. Routinely yucky food in the happy meals. A kid is eating that. Well, rejecting that. Done with this place.

Let me just start with saying I'm a really big fan of McDonald's but i went today around 1:45pm and I ordered 2 Mcchickens and 2 happy meals. My fries were half way full, my mcchicken had a hair and the wait was long,Never again. read more

Everytime I've gone in the evening my order is always Messed up. Definitely learn to check you bag before you drive away.

This place is just terrible in general. Okay, I'll admit, when I went to the "grand opening" it was all remodeled and nice, the service and food was good. But now, it's terrible. I went yesterday and you know what? My sandwich was flat and cold, and my fries were cold. Everything just went downhill. read more

When someone says plain, make it plain. Simple as that i repeated myself 3 times. Just wasted 10 bucks. And the fries are stale. This mcdo is not the move im just gunna bring a sandwich to work next time. read more

I picked an exchange student up from the Pasco airport, after she spent many hours flying from Holland. She arrived late at night so was too tired to sit at a restaurant and of course McD's drive-thru is conveniently open. We are first told they don't do anything with chicken after midnight. Then when we get home, my daughter finds a long hair in a cheeseburger. Grossed everybody out so both the exchange student and my daughter could not eat their food. To top it all off, the fries were so salty they were hardly edible. read more

Seriously how f^#king hard can it be to make a dam double cheeseburger plain, or how bout getting some hot fries nope not today potna you get COLD FRIES as usual, Seriously tho if all your employees wasn't so focused on each other and there phones and actually working my cheese burger plain would have been plain and not super dam sloppy and gross I threw my food away cause of it , and yall need a REAL ADULT FOR A MANAGER and fire the manager who was working and the window girl who was working at around 6pm 5/11/2021 to 8pm im not sure of the time or name of girl but come on they need some better management to get those people in line and actually working it frustrates me and I'm sure alot more people on how this McDonald's is being ran. read more

I've seen worse but I think this does it. Almost 95% of the time I went to this location They always take years to give me my food. and when they bring it to me the food was cold. But I think part of it is that they have new people every 5 minutes. read more

Does McDonald's claim they have all dAy breakfast yes they do but this is not the case at the location in court street they stopped serving McGriddles at 2 pm what the heck this is one of McDonald's best breakfast sandwiches and they stopped selling it early like what the heck read more

I tried to get something to eat there today at around 2pm. All the parking for the restraunt was taken and I mean ALL. Even the South parking that's 100 yards away was full.The drive through had cars backed up way past the entrance. Whoever came up with the idea for the new parking lot by eliminating half for a fire lane is a idiot. If you eliminate the 4 handy cap parking, there is only maybe 8 or 9 spots. Bad place to come and eat inside. Food is usually good even though when you ask for something fresh from grill they will give you food that's already been made.I eat there at least 3 times a week. Always through the drive through. read more

Slowest drive-through in Tri-Cities! Literally 20 minutes in line.... for a sundae and a McFlurry! I sat at the window and watched the kid fiddle around with the ice cream in my cup for several minutes before finally getting it to me. It looked like there were tons of employees in there and yet such awful service. To top it off, my McFlurry tasted strange. I won't be back. read more

By far the worst Mcdonalds I ever visited recently, this lady was playing loud music at 2 in the morning, I was wondering what type of ice cream flavors they had she sounded upset like if she didn't want to tell me! So I asked to pull up so she can tell me! I ordered a waffle cone ice cream with 2 scoops of ice cream, she instead charged me for 2 cones and 2 scoops. I paid. I saw my receipt and I didn't appreciate that! So I told her I wanted my refund for that! She literally rolled her eyes at me and begin to started to curse at me! I was so close to getting out of my car. Story short some other female came I don't know her name but she is kinda in the husky side was kind enough to give me my money back and pull to the other window! But I'm never coming back to this Mcdonalds, It was an older Mexican female maybe she was 18-24 But she was a b**ch. read more

Stopped by today, was pretty crowded. Used the self help kiosk. Within a few minutes we had a clerk ask about our drinks, then I believe the owner or manager came to check on our food. Mine wasn't the best, bun was stale. He brought over a brand new one, freshly made. All in all, nice interior, friendly staff, and good customer service. Well done! read more

This place is ABSOLUTELY DISGUSTING. My boyfriends burger was not cooked all the way and neither was my friends bacon. My chicken sandwich had to be made again because it was wrong and it was just chunks of fat. They kept forgetting some food and drinks and the fries were gross and not all the way cooked. I will never eat here again. I will not be surprised if we got food poisoning. read more

This is the worst McDonalds I've been too.every time I go they mess up my order! They have horrible customer service. I've always gone to the road 68 McDonald's but now I've moved so I have to go to the court st location. They just don't care about making their customers happy! read more

I drive for Uber and was picking up an order at drive thru. Lady who was handing me the order looked upset when I came to the window and handed me the bag of food while looking away from me behind her back. I felt as if she has had bad experiences with Uber drivers and was taking out her frustrations on me. I did not feel that I deserved to be treated the way she treated me. I feel it was very disrespectful to do to anyone no matter is they are their to get food for them selves or Uber. Everyone should be treated the same. I called the store to report the incident to the store manager that they said was not available. I let them know I reported them to Uber for treating me unfairly. The staff retaliated and reported me to Uber for being in professional. I do t think it's right for them to report me when they are the ones who treated me unfairly. At this time I am unable to do anything about it because it is 1am in the morning and the real manager is not available. Tomorrow I will be visiting their store to see if I can speak with their store manager. I've been told his name is Francisco from another McDonald's staff as I have also contacted other McDonald's in the area for advice read more

What is happening with Pasco McDonald's I've been coming here every since I was a child but lately it's not been the same. Giving it a perfect example when you drive-thru and you get to the point where you are picking up your food it's not what you ordered or either the order is not correct. I'm beginning to believe it is a language barrier please help. Post read more

quickly becoming the worst McDonald's in the Tri-Cities Seriously three sauces for 20 pieces of chicken nuggets. How cheap are you guys starting to be. Telling customers it's in the bag yet giving only three sauces thinking that's enough,I guess it saves us from looking at and shorting us. Guess it better than none. read more

Just thought to get a burger and fries. Both cold. It was lunch hour, How long were these waiting for them to have gotten cold. This place sucks. read more

this place supports trump, where am i supposed to eat now. also it says that this review needs to be longer so i don't really know what to put now, so i'm just going to put this. also like seriously where am i supposed to eat now, this the only place nearby. read more