I work near by this location and I get food there frequently. If you order by drive-thru during the day, especially when the older gentleman with the glasses is manning the window, the service will be excellent. He's a no-nonsense type, but a pleasant professional without fail.
But, if you have the misfortune of getting a craving for roast beef sandwich in the early morning, steer clear. I once waited 25 minutes one morning for two French Dip and Swisses, back when they had the 2 for $8 deal, and only got results when I got out of my car and went inside to seek out what was taking so long.
When I tried ordering at the drive-thru, Saturday the 4th of July at around 4:10am, as I pulled in to the drive-thru to order. I was met with silence.
As I was pulling in, I saw a small group of people standing by a white minivan in the parking lot nearest to the Arby's side of the Loves Truck Stop. Mind you, this small gathering was in full view of the U-shaped drive-thru pull-around, was in full view of the order speaker and pull-up window.
I tried to get the attention of the person who should have been manning the drive-thru at the speaker, to no avail, pulled around to the drive-thru window and observed an empty kitchen area.
As I pulled into a parking space nearest the entrance to the Arby's, to my surprise, saw what was clearly an Arby's employee walking from the small group near the white van in clear view of me pulling around the drive-thru lane towards the Arby's front entrance.
When I went in to get said employee's name from his name tag, I confronted him about the situation on the whole. His explanation, his 'excuse' some would call it, was that he was "on my break."
I work a 12 hour shift. My lunch time is when and where there is a lull in the chaos.
I've been fired for vanishingly less than his performance that day.
He's actively costing this location money.
Scout late at night in downtown Pasco. Find the nearest junkie nodding out in an alleyway.
I guarantee you, they'd make for a better employee. read more