The owners of this franchise do not care about their customers and especially don't care about the kids of their customers. On two separate medications. The past three weeks we were invited to eat with family or friends. The first occasion it was extremely cold outside and it was also really cold in theplayground area. Numerous members of our party told several employees that it was cold, and we asked to have the temperature raise. After about 30 minutes of nothing happening, I went and talked to the manager directly who told me they cannot control the temperature of the store, and that it is controlled by remotely by the owners. The manager had assured me to the owners had already been told numerous times, and yet the entire two hours we were there in the playroom, the temperature never changed. I find it extremely unprofessional and ridiculous, but I have to wear a jacket inside of a restaurant. They were plenty of other people with babies Had to keep them bundled up inside of a food establishment.
My most visit was an invitation to dine with some friends. We showed up on a Friday night a little after 6 PM and we almost did not go inside because it was extremely dark inside of the kids playground. I hope is reading this notice as a pattern. We proceeded to go inside, order our food, and walk to the play area where we noticed almost all the lights were off. I merely went to ask for the manager And question why 80% of the lights in the playground area were off on a Friday night. The manager informed me the timers were remotely controlled, yet again, and they were unable to offer any solutions. The manager also informed me that the owners had been told and nothing had been done, yet again.
The lack of customer service, and lack of care for customers is simply astonishing. It is outright disrespectful, and is embarrassing. I would simply be embarrassed if I was associated with whoever the owners of this particular franchise.
Also, also, why is there indoor advertisements for a shamrock shake but the shamrock shake isn't even available to order? What's the point of seasonal promotion if you're not even gonna have it ready to go with the promotion?
And speaking of shakes, why are the ice cream machines almost always not working or not functioning or just not available to be used? This location has literally lost thousands of dollars from me simply because the ice cream machines never seem to be operable. I have read that this is a huge issue with McDonald's across the world. That's also unprofessional and pathetic.
Furthermore, the drive-through menu boards have been broken for at least two years. I stopped going to McDonald's altogether for a long time specifically because I didn't know what I wanted to order because I couldn't read the menu board. With items constantly changing price, it would be nice to know what I even would like to possibly order. I've called and complained about the menu boards. Obviously those complaints fall on deaf ears. read more
