Lazy employees. Every other McDonald's that I go to, and put in my order through the mobile app, when I ask for "extra butter", the extra butter is put on the item when they're making it.However, THIS McDonald's just throws in one butter and gives me a dry piece of bread... Which giving me one butter and a dry piece of bread is NOT offering me "extra butter". Also, none of the McDonald's are consistent when it comes to trying to get your receipt. You go to the first window and they tell you you have to get it at the second window, then you go to the second window and they tell you... you have to get it at the first window. It's ridiculous! Why can't a customer can't just ask for a receipt and have that receipt given to them without having to go around and about to try to get a freaking receipt?? These people are a waste of time. They want more money, but they don't want to be friendly or helpful to the customer. No more 'cashiers'... You MUST use the mobile app or the kiosk.. So, The mobile App DOES NOT offer the substitutes I want, The kiosk DOES NOT offer the substation I want. So what they tell me is, when I put the order through on the mobile app or the kiosk, I "then" have to go to the 'cashier' (that doesn't exists anymore) and advise them to make the adjustments. How stupid is that? I can't use the cashier to place my order, but I have to go to the cashier to "adjust" my substitution order..... This is just plain stupid, laziness and terrible Customer service.!!!! If this is the future for all McDonalds... I can easily get my food from other restaurants willing to take care of me as a restaurant should. Come on automation and AI.. remove these humans that are lazy and still can't make an order correctly... !!!! At least with an AI, I won't get some foreigner that can't speak the USA language! Which is ENGLISH by the way! read more

Placed order on mobile app picked it up myself and the fries were barely warm and the Filet-O-Fish sandwich looked old and put together sloppy and only a half a piece of cheese read more

McDonald's - This is a picture of the fillet fish sandwich how it was given to me after I ordered on the mobile app - Burgers Near Me - Palm Beach Gardens, Florida

Haven't been to a McDonalds down here in years. I sat and watched the ladies working in this restaurant handle some really rude customers in a kind, patient, and polite way. Excellent customer service! Food was good and the place was very clean. Actually really impressed. read more

McDonald's - A really clean restaurant! - Burgers Near Me - Palm Beach Gardens, Florida

Great food excellent service. The attendant in the lobby very nice and attentive. Looking out for the customers. Her name Alexandra. Will be back. The store / restaurant clean and calm. read more

Mickey D's So, like most McDonald's restaurants, everyone should know by this point in their life what they serve, so I will avoid the food descriptions. This is my usual morning drive-through location when I am heading into the office and didn't have time for brekkie. It is, for the most part, a quick on and off car ride if you are heading north on 95, and a hair longer if you are on the southbound side. The entrance off Northlake is somewhat interesting as you have to slam a hard 90 degree right and then a quick 90 degree left - but it works. There are two order lanes available although they tend to use only one in the morning. The nice thing about this location is that they have not messed up my coffee order yet - and that happens all too frequently when I get coffee at other drive-throughs. My breakfast is always hot and fresh and although this may seem like a trivial thing to mention, they always put napkins in the bag. I cannot tell you how many times that does not happen with other chains. All in all a quick stop to refuel and head on in to the office so that your stomach is not roaring at people during morning meetings. Parking available in the event you want to go in. read more

absolute laziness! never get order correct, tell you to pull over to the parking spaces and never bring you the correct order! you just sit there forever. i'd rather leave without my order and lose the $5 than continue to sit there until the end of time. not to mention all the staff fights with each other in the drive thru window. read more

They are following Covid rules. Masks for employees and for guests. Social distancing. Tables marked off. We ordered a bacon big mac with no sauce with fries and diet coke. We sat outside and we social distanced. The drive thru was very busy so we parked and ordered inside. The employee was very nice and told me to keep the receipt as I can order a free burger if I fill out the survey. I was glad to see that the bathroom door had a door pedal so that I didn't have to touch it! And my son was happy with his meal!! read more

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I find that using McDonald's gift cards are a great way to hand out food to homeless people, instead of money. I purchased 10, and each one has to be run through separately. I timed my visit for mid-morning so as not to be disruptive to the flow of things. The manager was available to help, and was super helpful and professional. Thanks McDonald's! read more

Thanks for nothing! Website says open 24/7. I get there at 1:10am and they are closed. A sure sign of poor management.

This Macdonald's is wretched, super slow service, coworkers too busy talking to each other, ice cream machine never works, and food is below average read more

Automation and AI can't come soon enough!!! Food is what you expect. Staff is not. Slow, surley, apathetic. One star is generous. Next time Wendy's or BK. read more

Manager customer service is horrible. I had an order from the wrong McDonalds which had enormous amounts of mayo and tarter sauce when asked for none. The server at the cash window was very nice and agreed with me, it was too much and they would make another. I said the store is in Royal Palm and its far to drive back. When I got to the second window, I simply could not understand the accent of the fella. The manager walked over and said " YOU DIDN'T BUY IT HERE, YOUR NOT RETURNING IT HERE". It might have been the words that made me cringe, but for sure, his attitude with harsh, RUDE behavior sent me over the top. I don't yell or scream. I YELP, fB, next-door instagram, my experience. He said "You must have ordered what you got, you have it, don't you? Make any sense at all ?? How childish, holding his hands on hip. Lmao. So stupid. Mr Manager, You have lost my loyal 25 years of servicing your McDonalds. As head of GirlScouts Troops, children outings, parties taking catering for kids. we would rather hit another store, perhaps now another establishment read more

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HEALTH HAZARD!!! Place is an absolute joke. Cant get an order correct if their lives depended on it. They first messed up the order then gave cross contamination food to us that got my family sick. Never go here pick a different location!!! read more

Terrible customer service, worst food. I got a chicken sandwich, the chicken was slammy and the lettuce black, nasty read more

McDonald's - This is how an Artisian chicken sandwich looks from The Mc Donalds at 3805 Northlake blvd. Also the drive thru was terrible, like the food - Burgers Near Me - Palm Beach Gardens, Florida

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I ordered a large #1 meal and a sprite with no ice. I had to ask three times for no ice and the lady at the window stared at me with a blank face when I asked for my food. And I got my fries half empty read more

McDonald's - Food - Burgers Near Me - Palm Beach Gardens, Florida

I only come to McDonalds for breakfast - all the other meals seem to make me sick. Service was quick, employees did their job with a smile, and food was fresh (as you'll get from a fast food chain). read more

Shout out to the girl who brought me my mobile order and just told me I'm really pretty. Literally just made my day. I wish I got her name :( read more

Part of my order included a 4 piece chicken nuggets. Upon pulling the box out of the bag, I noticed some sauce smeared on the side of the box. I included photos- it looks almost like marinara sauce. There was no open sauce packets in the bag so it didn't come from inside the bag- it was like this before they placed it in the bag. I then opened the box and took the nuggets out only to see the sauce was also right beneath where the nuggets were. So disgusting. I didn't even eat them because it appears that this box was used by somebody else and possibly pulled from the trash. Very unsanitary. This location is living up to its poor ratings. read more

McDonald's - Somebody else's sauce on my chicken nuggets box - Burgers Near Me - Palm Beach Gardens, Florida

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There's almost never a time when my order is actually correct. How do you not put cheese on a cheeseburger and give me one pickle on a quarter pounder. Just a bunch of lazy employees. read more

McD's fast-food, what else can you say. This one has a big play area for the kids that is fenced in so they don't run out into the parking lot. The inside was clean, very busy everytime I have stopped there. It has so of the best people behind the counter that I have seen in a McD's in a long time. They can speak English, quick to take the orders and keep the customers moving. Someone is also out cleaning off tables and restocking items. Nice to see this level of service at a McDonalds. read more

McDonald's - Burgers Near Me - Palm Beach Gardens, Florida

When I came to this drive-thru, I had my window rolled up and I was looking for my wallet so it took me about 60 seconds to put my window down and I wasn't sure if the girl in the Drive-Thru had already greeted me so I said hello. She went off on me saying I literally just pulled up to the drive-thru and didn't even give her a chance to say hello before I started saying hello and it was rude and blah blah blah. She went on to continuously be rude, I asked for her manager, she's told me her manager wasn't there and that I could go to another McDonald's. She told me she would spit in my food and called me a white cracker bitch. Her name was Amber and I'm calling corporate tomorrow. read more

10:57pm on a Friday and they closed. Everything says open until midnight! Drove all the way there for nothing.

If there was an option for negative stars, this restaurant would win the gold medal. Hours of operation... completely incorrect Available via Uber eats during closed hours No refund given for order placed while restaurant claimed opened however actually closed Staff... don't even get me started. In 30 years of professional experience I actually decided to sign up for a Yelp account just because of how poorly this unit is operating. IMO, close the doors, hire a demolition crew, level the building, run as far away as possible. Don't touch this place with a 10 foot pole. All time worst operating branch I've ever encountered. I have even more horror stories from this branch if anyone wants to know. It's worth setting up a picket line out front. Save yourself the hassle. If you're really hungry, pull over find the closest porta-potty and enjoy a nice warm meal. I promise no matter how terrible that experience may sound it will be better than pulling Into this joint. SAVE YOURSELF!! read more

In terms of customer service and speed of service this is by far the best McDonald's I've ever been to. The person taking the order is so polite. The person taking the payment is polite. You don't necessary go to McDonald's for their service but you can at this location. read more

If I could give this place 0 stars I would. I never thought I would write a Yelp review but I had to download the app just to write this. There were only 5 cars in line in the drive thru past midnight, 3 employees on duty. 40+ in line for 1 BURGER AND FRENCH FRIES, and they STILL messed it up. WORST drive thru experience I have ever had. I work in the restaurant industry and efficiency is key. This place clearly does not know what that is. Do not go here if you are in a hurry or are hungry. This is sad. read more

Listen to me, I hurt my ankle sooo bad and they seen I was bleeding and they let me have as much water as I needed and they got my food out sooo fast I wanted to cry! Thank you. Thank you from the bottom of my heart yall really helped me my ankle was bleeding and they made sure I was ok! Thank you! read more

If I could leave a zero star review I would. Every time I go to this McDonald's, the screens are off and they claim to be closed even though they're supposed to be open 24 hours. I can't even begin to imagine how much money the store loses due to employee laziness and lack of work ethic (shocker). It's no surprise as to why the Taco Bell and Wendy's nearby are slammed with business. This is about the 10th time this has happened and I promise, this will be the last time I even try to go to this location read more

Worst McDonald's ever. We're still in line 20 mins later and it hasn't moved in 5 mins. We're trapped in line. Karma for getting fast food

WORST CUSTOMER SERVICE! I placed an order via the McDonald's app at about 11:25 pm. I arrived at the McDonald's just to pick up my order at 11:30 pm. Waited a couple of minutes by the drive thru speaker and finally said hello, as no one was saying anything. The lady say "we are closed" so I mentioned to her that I placed an order on the app. She tells me to drive up to the last window, where she tries to speak to me through the closed window. I tell her I can't hear you, and she pulls on the bar that closes the window and yells she can't open it and they are closed and that they close at 11:30. On the McDonald's website it clearly states their hours for the lobby is until 12:00 am and the Monday through Sunday and their drive thru is open until 2:00 am Monday through Wednesday and 24 hours Thursday through Sunday. The rude McDonald's employee yelled back at me that they were closed, so I asked her to provide me the number for corporate so I could submit a complaint and she proceeded to turn around and walked to the back never to be seen again. Evidently the employee had no desire to work, which is what she's supposed to get paid for and is very rude with very poor customer service which is also part of her job. You don't want to work, stay home! I will be calling corporate and I will be speaking to a manager tomorrow! Shared the pictures from the McDonald's website and maps from my phone, showing their posted hours. read more

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DONT EVER USE THIS LAZY ASS MCDONALDs. I literally go here because it's close to my house but they continually get my order wrong. Today I ordered a cheeseburger & got home & there was no burger in my bun. Just bun, ketchup & mustard. Are you kidding me? NEVER AGAIN. 9 outta 10 times they get it wrong. Grrrrrrrrrr THEY DERSERVE ZERO STARS read more

Terrible Service. I ordered 2 mcdoubles and a small fry in the drive-thru. I was stuck in the drive-thru for 20 minutes from the time I ordered to the time I got my food. When I get home they didnt even get my burgers the way I ordered. So upset. read more

Everyone was friendly and food was fresh and sizzling hot! One of the best McDonalds I've been to in a while.

Worst McDonalds. Never the right order, staff is rude and ignores you. Once an employee insisted that there was sweet tea in the lobby dispenser when myself and another customer both told him there wasn't, this at the same time they had no ice. Another time an employee told me they sent all their sweet tea to another location that was out...... So now you're out? Another time I was charged $3.00 for sugar in my coffee. Another time I went with a client and they called him a liar when he told them he was missing part of his order. The girl at the register insisted on seeing his receipt before giving him his drink. I worked across the street and couldn't stand going there. Beautiful remodel, such a shame. read more

McDonald's - No onions = less onions than normal. Had to throw it out. - Burgers Near Me - Palm Beach Gardens, Florida

Are you kidding me!!!!! F ck! I have no idea how they get every fing order wrong!!!!! It's not a mathematical equation! I'm telling you EXACTLY what I want, you charge me for it, then proceed to give me nothing that I asked for!!!!! Arhhhhh the super sh tty part is, I open the bag to count the sandwich's, but now I realize I have to go FURTHER than that! I now understand that I have to fing unwrap them now too, to make sure numb nuts even put the RIGHT burger in there! Why am I surprised? I shouldn't be. Why? I've actually gotten home to find I had a burger with NO mother f ing Burger patties even in it! I paid for a really expensive bun that day! F U K man! read more

My recent visit to McDonald's on Northlake Blvd Palm Beach Gardens Fl was horrible we ordered 3 drinks, 1 sweet tea, 1 unsweetened tea & 1 sweet1/2 unsweetened!! We got 1 sweet tea & 2 ice coffees , @ 1.39 each, teas are not on the $1 value list only soft drinks, sign doesn't say that nor does TV ad... confusing to say the least & trying to understand anyone's explanation was impossible!! read more

Always come here late night. Sometimes they do take a while with even a small order, depending on how late you go but the order is always right and they never skimp you on anything. Most of the time I'm waiting for a while but when I get my food most of it is fresh out the fryer. read more

Very uncomfortable environment. Manager yelling at employee in front of customers for my entire visit. My order was wrong and the cashier started arguing with me about how that's what I ordered. I know it's fast food but Come On read more

This McDonalds was the worst. Our order initially took twenty minutes to be delivered to us at the counter. Everything was incorrect which for McDonalds is really surprising. My kids no onions came with onions, no drinks and water was given with our combos. Then we were told by the server there were no onions on the burgers so they weren't redone and she spilled my mother fries and scooped them off the counter right back into the fry holder thingy and handed them to us. The final straw was asking for ketchup which we weren't given even one packet of, and we were then told it isn't free. WOW!!!! I'm thinking one star is generous. read more

Probably the best McDonald's with the best service we have ever had! The drive through was quick and all of our good was correct

Showed up w a party of 3 for a couple of breakfast sandwhiches and hasbrowns and coffee after traveling. Waited 10 minutes to be acknowledged at the counter. Workers were unkempt, hungover, and had dischieveled uniforms, no one was tucked in, cute, showered or even smiling for that matter. The Gothic TWEEN at the register's black lipstick scared my daughter so much she cried. Water on the floor, no "wet floor" signs. Straw wrappers on the floor. Arguments heard from the kitchen with curse words, please, we were headed to church and curse words are not cute. 5 customers in the store and we waited 15 minutes for our meal. I asked where our meal was.. was told 10 minutes for sausage. No one smiled at me, no one looked me in the eye, whatever happened to service with a smile? After 25 minutes I demanded a refund. And got one. Not ONE APOLOGY or I'm sorry. Hell no, this was a sketchy scene for us. We got the refund and left immediatley. It was 10:30 am! I just wanted a quick hot meal and that seemed to be a hard stretch for this team to make happen. I will never be back, won't recommend it and WON'T be back. My daughter still is upset about the vampire black lipstick from out unshowered and unkempt cashier (she hated her job). All and all, we weren't MC lovin anything about this frightmare, unsettling experience! Ive placed a call to corporate and awaiting a simple apology and a call to action. Unacceptable and not ok! This place is gross as hell and should shut down! This place is the pits!! read more