Extremely disappointing. We went in on our way back to the USA, to let our 7 year old try a little bit of the better-than-the-US's McD's. Well, the food was better than the US, but the restaurant was terrible. Upon entering, we couldn't go in the door closest to where we parked. It was blocked by a trash can, seemed to be in a state of disrepair, and a hand-written sign was posted saying to use the other door.
When we went inside, the place was absolutely packed (and this is a pretty small McDonald's). The staff was very stressed, but still friendly. They also gave us no hassle when we asked to pay with the remainder of our cash and then put the rest on the credit card. We ordered a Minions happy meal and 3 other meals for the adults. Then we went to the washroom while we waited for our food. Strangely, they did not take down a name or give us a number, so they were calling everyone's orders out by their contents, which seemed kind of sloppy.
Things were in a terrible state with the washrooms. The men's room was out of order, and there was a hand-written sign saying to use the family restroom. The family restroom had no toilet paper and staff said they were too busy to replace it. Also, when we checked back 15 minutes later and there was still no paper, there was a giant mess that looked to be from some child who went despite there being no paper to clean up with. The women's room had 1 stall out of order, 1 working, and paper all over the floor.
When we got our food, we noticed there was no toy in the happy meal. Instead, they had given us a coupon for a free ice cream. No one mentioned to us _before_ we ordered that they were out of toys -- that would have been nice to know (especially since I overheard 2 other families saying they came to McD's instead of A&W specifically to get Minions toys). They also didn't tell us when they gave us our order that there were no toys and that's why we had been given a coupon. My disappointed child had to go ask where her toy was and only then was she told that's why she had a coupon for ice cream. (This also wasn't the most pleasing to her parents, because she gets super hyped on sugar, and we were trying to undertake a 6 hour drive back home in the US.)
The food was good. No complaints there.
And finally, to top off everything, some man sat down at the table next to us who hadn't bathed in at least a week. If it wasn't so hot, I'd say at least a month by how bad he smelled. There was no way I could eat while sitting next to him, so we got up and went and sat outside in the 35+ degree heat to eat. And then, within 5 minutes, we watched all of the other people at all of the other tables in his vicinity also come out and eat in the heat. He sat in there all alone, with 2 tables on each side (for a total of 4) completely empty. Meanwhile, all of the outdoor seating was packed. I know that wasn't the fault of the restaurant, and perhaps no one said anything to them (we didn't). But wow, it really added to the terrible experience we had.
If we ever drive through Osoyoos again, and the kid wants Canadian McD's, we'll pass on by this one and go to one in Penticton or something. read more