I've visited this location twice in the last 6 months. The first visit, I ordered an egg and cheese biscuit (around 10am). I had to wait a while, as the girl at the window explained that they were waiting on biscuits. I'm thinking I'm going to get a fresh out of the oven item. Nope. When i took a bite, the biscuit was frozen in the center. The second visit, I ordered an Oreo McFlurry (8pm). I received a cup of vanilla soft serve with crushed Oreos ON TOP, not mixed in. Not the same McDonald's. Not the same. I will never be back to this location. read more

Horrible customer service. Ordered curbside on the app and waited 30 minutes for the order to be brought to our vehicle. Went inside to just get it and they said they will bring it right out. Once they finally brought it out, it was all cold, no apology or sympathy. Duffy Ln. McDonald's in Norfolk is the worst. read more

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The so called manager that's wearing the bright colored shirt should be fired for her rudeness towards customers and the fact that she can't manage the rush of customers in the morning. If this individual has no customer service etiquette, threaten me with cancellation of my order and blocking future orders. If she is doing this to me who else will she do it to when she is called out about the horrible service at this McDonalds restaurant. The Back story after placing an order online I went into the store and everyone got their orders and I said where is my order I've been standing here for 20 minutes and that's when she got ugly that's all I have to say about this! read more

this location made me stop advocating for raising the minimum wage. how are you going to ask for more money when you can't even do the bare minimum???? workers always have an attitude, something is ALWAYS missing from the order, and the food is stale and cold EVERY time. read more

Why are the French fries consistently served at room temperature and sandwich bread hard as though it's been reheated? Friendly team members serving sub standard read more

FIRST 2021 Review! Oh my goodness! McDonald's has to do better, this is so disappointing on many levels. The only reason why I agreed was because "the Mc rib is back." So I rolled up, proceeded to order said "Mc rib". Guess what McDonald's did not have? The Mc rib! Ughhhh! No worries, do I really need to eat McDonald's anyway? Don't answer that! I ordered two 10 piece nugget meal's, and the only sauce in the entire McDonald's was spicy buffalo and ranch. I get to the window where I'm handed my food, I have three drinks and they are out of drink carriers. At this point I decided I was just going to contact the "how are we doing" line, and provide a basic comment. I pulled out my receipt to look at the store number. Guess what folks? They also don't have ink for their receipt printers at McDonald's! I can't even read the friggin receipt. Every time I go to this McDonald's, I'm left disappointed and I go on strike for months, before my kids talk me into going months later. Why do I fall for it? Maybe I need the comedy in my life. read more

McDonald's - It's clearly a code for "The Matrix" - Fast Food Near Me - Norfolk, Virginia

I came to this McDonald's because my son is a big fan, like any other kid. I waited in line patiently, and when I finally got to make my order the lady messed up the code for my discount. The app is very strict, and once a code is given you're not allowed another code for 10 minutes. She got the manager, and I hoped that they would just do what the code would've done, as an override. Instead the manager said for me to get back in line, and hopefully by then the 10 minute wait for a new code would be up. This was frustrating, and I definitely think there needs to be some change in management. read more

While my wife and I were in the drive through line, I jumped out to use their restroom. To my surprise it was locked. I was told I could get the key but would have to wait in the food order line and request the key from the employee taking orders. I said never mind and left. We then went across the parking lot to Burger King to make our order and yes their restroom was unlocked. read more

God awful. Went to the drive through and they asked if i could come in? So i did and the staff is just so oblivious to what is going on around them. I paid at the kiosk and the manager said "did you pay?" Like what? All the other times I've been here I've had to wait at least 10 minutes in a drive through of 3 cars. Not a single time has anything been timely. read more

I ALMOST drove super far to another McDonald's just because of the reviews it had, but I'm glad I didn't! The gentleman helping me took a while to warm up while I was ordering but I didn't take any offense because I was there at 6:30 and the sun was barely up. If you are in a hurry I would maybe skip this location but it definitely wasn't extremely long like some people have complained about. In the end the man was very polite and all of my food is warm and up to McDonald's standard :) read more

McDonald's - Bacon Egg Cheese McGriddle - Fast Food Near Me - Norfolk, Virginia

Service suckssss here! Thank goodness I'm just here for vacation. All these workers (African-American women) are full lack of laziness. Don't even waste your time here. Ordered 6 ice coffee and what I received was some watered, bitter unsweetened ass room temperature coffee. Not even in the correct cup. Asked to swap it out for something else and receive a careless ugly attitude which a customer should never get when it's the lazy workers fault. Spent 15-20 to get situated. Something you wouldn't think to come across especially if franchised. They don't even deserve 1 star. read more

McDonald's - Supposedly Hazelnut Ice coffee - Fast Food Near Me - Norfolk, Virginia

Best sauce I've ever tasted! Pizza is awesome and cheesy and staff is always awesome and attentive

terrible service, gave me raw chicken nuggets after not giving me the right size fry and prolonged service at order station. Fries were so hard it hurt to chew AND were cold. What the world??? read more

Nastiest McDonald's I've ever been in. I ordered a chicken biscuit, the biscuit was stale and the chicken looked like it was cooked the day before. After seeing the amount of horseplay going on in the back, and the amount of mess in the kitchen area( grease on everything , thick trash on the floor and old food everywhere) I was afraid I'd catch something and die if I tasted that chicken biscuit. So I threw it away and opened the lid on the large tea I bought, and something was floating in it. I didn't even bother asking for a refund or new food. You can tell the people that work their are lazy, nasty, people that give no F's about their job or their reputations. I wouldn't let my dog eat here. read more

The service here is HORRIBLE. But that's not all of the time. I don't really blame the manager on duty because she is ALWAYS on point. It's just the staff. They have NO SENSE OF URGENCY AT ALL. They stand around at the register, arms crossed, looking most unwelcoming. Honestly, if I wasn't in the mood for a Big Mac, I would have taken a few steps more and gone to the competition. The dining room was filthy. The MANAGER had to wipe down my table. When the employee saw her doing that, he soon joined in. The food, we'll it's fast food. Unless it's raw, burned or just WRONG one can't really mess that up. read more

Food there was absolutely amazing! Perfect amount of everything on the burgers, perfectly cooked nuggets, and not too salty but not too bland fries. Only thing that bugged me was that there was beeping going on in the back, I'm not sure what it is but it seemed to be reoccurring. read more

We ordered burger's tonight and me and my husband were eating in the dark watching a movie. After a few bites he thought something wasn't right and noticed this read more

McDonald's - Completely raw burger - Fast Food Near Me - Norfolk, Virginia

Every time I come here I have the worst service. Tonight was by far some of the worst customer service I've received. I waited at the outside ordering machine for five minutes simply to confirm that I had placed a mobile order. I then pull around to the first window to see if someone could assist me. I was wrong. I then pulled forward to the second window and nobody still helped. I honked my horn, tapped the window and called out for help. My results were fruitless. It took calling while I was in the drive through just to get someone's attention. I'm adding a screenshot of the call log to the photos. read more

McDonald's - the location of a phone number - Fast Food Near Me - Norfolk, Virginia

Went thru drive thru around 130pm and waited forever for my order to be taken. Waited at the window for our food because we were waiting on fries. The fries were not done. They were not salted. When I get home to put food on plates, we were missing a double cheeseburger. When I go back to the McDonald's they try asking if I would like to order again. I told them no I want the sandwich I was missing. Then because I hear them talking about how that was an hour ago...it's literally 207 and I have been waiting in drive thru because they take forever to help customers. They asked for my receipt, which I gave them and have not received back. Do not go to this McDonald's. They are unprofessional and rude! I am still waiting on my receipt and money. read more

Terrible service and incompotent employees who spend more time eating the food in the back than they do working.

Went today to go try out a grimace shake with the girls. Upon arrival we were told they no longer were celebrating grimace. We then asked why it was on the menu, and she replied with "the berries are out of season". There aren't even real berries in the grimace shake. A few hours later we see someone else got a grimace shake from a different location. We were lied to, cheated, and were stripped of the opportunity to celebrate our favorite character. Do NOT go here. read more

Why are the French fries consistently served at room temperature and sandwich bread hard as though it's been reheated? Friendly team members serving sub standard products. read more

Once again I was disappointed with my order. I ordered a filet of fish. It came to be absolutely cold. It was clear that the fish fillet had been in the bin for hours. And it came on a toasted bun because their steamer is broken. read more

The dark-skinned woman with ashy hair and dry lips (with the glasses) that works at the the window for picking up food in the drive-thru is very rude and confrontational. When handing me my meal she became verbally aggressive. She seemed like she wanted to fight me. read more

They are slow and take a long time to take your order in the drive-through. I was in the car for about a good 10-20 min waiting

This is by far the worst McDonalds I've ever been to. 3 of the last 4 visits, there was something wrong with the order (including once putting an empty nugget box in a happy meal!!). Today, I'm in line for 20 minutes (it's not that busy) and I have no idea why it's taking so long. At least one other customer has been waiting for 30 minutes. I won't even mention the "F" bombs dropped by some customers (some reek of alcohol). If the kids didn't like the happy meals, I would never - ever - spend my money here!! If I could give zero stars, I would! Update - 27 minutes! read more

Stopped by today with my husband for a quick bite. There was only one car in the drive thru and one pair of diners eating together. At the register stood an older gentleman in his 60s with Parkinsons disease. We took our place in line behind him and waited. He ordered and produced a small zip lock bag of change from his jacket and gave it to the cashier. The cashier atm happened to be the manager of the establishment (I could tell by the teal button up she wore). She looked at the bag in irritation and said, "You're gonna have to count that." She then looked back at us and said she could take our order. We finished ordering and took a seat waiting for our number to be called meanwhile at the register, this older gentleman is still shakily counting his change and having trouble placing the remaining change back into his bag all the while the manager is looking at him with impatience. (Again, there was only one other couple besides us already eating so it's not like they were busy) After he is done, she hands him a small soda cup and he slowly walks over to the soda machine to get a dr.pepper. He sits down in a booth (already in the booth are 2 bags filled with his belongings). After about 5-10 minutes we get our food and start to eat. I sit with my body adjacent to the register expecting the older mans food to come out but that doesn't happen. After another 10 minutes, we're almost done eating and the older man gets up and puts the empty soda cup in his bag, picks up his stuff and leaves. This man only ordered a small soda! Are freaking kidding me!? This manager had an attitude because she didnt want to count a dollars worth or change!? This manager treated him like he was nothing but an annoyance and watched this man struggle. Anyone that knows anyone with Parkinson's disease knows that doing every day things is a complete disaster. My biggest issue with this is that one of the jobs this manager has is to COUNT MONEY and she couldn't even do that. McDonald's is not known for their customer service, I know that they will never be on Chick fil a's level but it doesn't take a genius to know how to to treat another human being with respect. read more

This place is a nightmare my best advice avoid at all cost.Ghetto is a understatement.Placed my order at the drive-thru the cashier dropped all my change so I had to get out my car to try finding it,which I never did.So I ended up paying more.Got to the second window to get my food and another lady came and asked me if I threw change at the cashier,and said they were just going to refund my money they refunded me for another customers order,which was significantly less.When I told them that,that wasn't even my order they told me it was.Then they had the nerve to threaten me.took pictures of me and told me that they would find me after work read more

STAY AWAY, if I could give a zero I would. Hands down the worst McDonalds I have ever visited. Manager this morning thinks reviews don't matter, that social media opinions don't matter. I thought I could make a quick trip through the Drive Thru 15 minutes after they opened. Sat at speaker and no one took order, line of cars behind me. Park, get out, walk in, tell order taken Drive Thru not working. She says she forgot to turn on headset. I tell her I'm first in line. She decides to fiddle around with headset. I place order. She gives price almost double what the price is. I tell her it's wrong. Manager comes up all pissed off. Lady, it's 5:15 am and you didn't have your Drive Thru open and you are getting pissy with me. Told her to check the attitude and walked out. On a side note, I stopped going to this location months ago as they don't toast their English Muffins and always have problems with serving drinks right and some of the crew were rude. Well, it's gotten worse. Corporate should really step in an do something. read more

Worst service and experience here. Complaint to McDonalds customer service and no response yet!

I ordered a Big Mac and they put only pickles on it like really. A Big Mac without sauce When I called no one picked up and when they finally did they hung up on me. I would truly avoid this place I only go here for fries but this time I got a meal and somehow messed it up. read more

Although I still think McDonald's in general should remake/improve their entire menu, I liked the newly renovated lobby at this particular McDonald's location. The customer service has also improved a lot. I found Meagan (I hope I'm not mispelling her name), one of the cashiers, to be very kind and helpful. She went out of her way to make sure customers had everything they needed. read more

Everyone was super friendly and my food came out promptly and tasted great! Thanks guys :)

My mom and I stopped through at 10 am last Saturday. We just wanted drinks after stopping at the library to drop some books off. Their was no line and the wait was long. Then the man at the drive-through didn't even say anything or look at us as he passed me my lemonade (very sour I might add) and didn't hand us any straws so then we had to wait for those. read more

It's been a while since I've had a meal at this location...and today's attempt (12:45PM, Nov 27, 2015) was the last! Stood at the counter for going on 10 minutes. 2 Managers walked by, and made eye contact with me. Not even a "Hello/Welcome to McDonald's/One moment, please."...Nothing! Just looked me dead in the face, and kept doing what they were doing. I walked out. Lesson Learned. read more

Most unfriendly McDonald's I have every experienced. They lock their restroom doors and they ask if you are going to order something before they give you the restroom key. Then they charge for tap water with your meal. read more

I don't think I will come here again. I was standing at the register for 5+ minutes waiting to be helped, while there were 4 employees standing 10 feet away laughing and having a good time ignoring me. I finally lost my patience and said "can I please be helped over here?" What I got instead of help was a girl who threw me a dirty look, sighed, and proceeded to give me an attitude while I placed my order. Sorry for intruding upon your fun time and making you work, lady. read more

Worst McDonald's in history. I almost never escape drive thru without going in to fix an error they made on my order. Once had a hamburger with no beef on the bun. read more

I've always had positive experiences at this location. Polite and nice workers and always get the correct food and fast. Never have had an issue here read more

The people that work there are always very nice! Which is rare for Norfolk, VA. Great customer service, keep up the good work!