Always friendly staff, place stays busy! Yes, they have gotten my order wrong, more than a time or two, I go back inside and the are very apologetic and make it right read more

New management I suppose, what a difference just keep it up. Customer service is has improved and do better

Customer service lacking, no ketchup despenser or packets for dine in. Also needs updated coke machines.

ordered off the app and told the guy my code . he proceeds to put it in and walk away . So i go to the bathroom and come back and im waiting on my food 15-20mins and when I ask again he replies with "that's drive thru". Did not say anything the whole time I was waiting and did not give me my order! Morning shift sucks! read more

McDonald's has always been a favorite. Their breakfast Bagel meal is superb. Service is excellent and promptly delivered and scrumptiously delicious. Ambiance is great. Thanks so much. read more

I am not a big fan of this place in the first place but, I also have a disease that prevents me from eating almost everything here and anything that I might be able to eat is probably cross contaminated. I know that sounds horrible but, if you're the one dealing with this disease, it is horrible. They do have a nice children's play area which is good for those times when my grandchildren want to eat at Mickey D's and want the play area. If we do come here for some reason, I can always have a fountain drink, or tea, or some coffee. So, there is that. 2020-05-21 ~ update ~ This is not the place during this "social distancing" time. (Unless you are going through the drive-thru.) They cater to the drive-through! I had to come in to pick up some gift cards, and was waiting on after they took care of the drive-through. I know that it is not all about me and we should be giving to others during this time. However... read more

McDonald's - an orange cross on the floor - Fast Food Near Me - New Castle, Indiana

Service is terrible. Too much water in with syrup for sodas.. the food is good. Ambiance is loud. I wanted a sweet tea and a dr pepper for my son. They didn't give the sweet tea and when I asked for one was told to pay extra. Next time. I'm going to wendys read more

Absolutely terrible. Food is almost always terrible. Service is terrible. The owner obviously doesn't care about the customers any more than the teenagers who work there. I expect fast food places to get an order wrong at least 1 out of 10 times. After all, mistakes happen. But I expect this McDonald's to get our order wrong at least 9 out of 10 times. If not more. It's really sad. Especially when they can't get a bacon egg and cheese McGriddle right and all 4 ingredients are in the name of the item. Update: Went again yesterday (of course they messed my order up) and it reminded me to add something... This McDonald's also shows they don't care about their customers by allowing a certain situation to go on. And on. And on. Yesterday as soon as I pulled into the drive thru (and this happens frequently) with the line wrapped halfway around the building, a guy who thinks he's better than everyone else and shouldn't have to wait in line cut around about 7 other cars to cut into the outside order lane. There needs to be some kind of divider because this happens way too often and people get way too pissed about it. I'm waiting for the day someone gets hurt over it, but of course McDonald's doesn't care. read more

New Castle Ind location was forced to close today by the Heath Dept The location has not had hot water for over a week !! This is super nasty and I'll never go McDonalds From the report the employees had to warm water up in coffeepots I'll update with more information when the Health Dept releases the full report read more

Bad. Just bad. They tend to be very very rude. Drive through never gets our order right. Either something is missing or something is wrong. Went there one day for just a sweet tea. Went ahead and paid knowing the lady knew I wanted tea. Decided to tell me afterwards that there was no tea in front or back. Asked someone behind the counter if I could get a refund. Told me "he was too busy." Finally got a manager and she actually had tea made! read more

Extremely long wait time. The manager, Mary, was very rude and very crass. The bun on my quarter pounder was rock solid, when I told her about it and showed it to her she said "that's life, nothing I can do about it" read more

The service is so bad and the people in the drive thru are rude. I am done with this place. Stuff is always broken. They will not get my money anymore. read more

This place doesn't deserve even one star. The quality is terrible and the staff is EXTREMELY rude. You can tell they don't even want to be there. I'm not sure how this place is still even open. I only go here if I'm extremely desperate and at that I still try to avoid. I would rather eat nails than eat here. read more

I absolutely hate what McDonald's has done to the restaurants! Growing up McDonald's was a fun family atmosphere, now I feel like Ronald needs an antidepressant! It isn't right when drain all the happiness from a place that as a kid was sometimes the highlight of your month. Bring the happy days back, this world has enough sad and gray stuff in it, read more

This McDonald's is worse than the one in Knightstown, which is saying something considering that one is horrible. The employees always sound like it's a major inconvenience that you're there and half the time, they can't even manage to fix the order correctly. Ordered 4 cheeseburgers and 2 diet cokes. The cheeseburgers were correct, shockingly, but they only gave us one drink and when we said we were supposed to have two, the lady there got bitchy. Like it's so hard to pour another drink. Which, both beverages were wrong. I haven't been to this location in a few years and I definitely won't be coming back. Even after the glow up, it's still full of shitty tempered employees that don't care about your service or your food. If the corporation was smart, they'd notice how bad these reviews are and take drastic measures to insure this restaurant location was far better than it currently is. read more

Had to go through the drive thru twice to get the order correct because the dining room is always closed. I've also noticed if you go anywhere between 2am to 4am they say they are closed. Employees are usually rude and the last few times the food has been cold. read more

Horrible!!! Food was wrong. Tried to tell them, after 3 times of getting the the wrong thing and very rude service, I asked for a refund. They refunded the wrong order (of course the refund was less than I had paid) I tried to show the "shift manager" the reciept was wrong, she said it was right and she didnt have to look at my reciept or listen to me. read more

This is by far the slowest McDonalds that I have ever been to. Pulled into the drive thru at 6:44 on my way to work for breakfast and there were 7 cars in front of me. It is now 6:57 and I am still 2 cars away from the 1st window. I'm sure the sausage biscuit and coke will be the same as any other McDonalds, but the service is terrible. There are 2 employees that are standing at the first window just chatting with the cashier. Just got to the pickup window at 6:59 and the only thing ready is my lg coke. Finally got my food at 7:02. read more

The drive through is always a 20 minute wait. This is at the McDonald's on road 3. The inside service is some what faster.

Clean and friendly staff. The play place is really nice (wish it had a door to keep the kids in though). Our food is always hot and fresh. Drive through lines can get really long, but most of the time it doesn't take long to get through the drive through. Curb side pick up isn't super fast but a nice option. You can order on your app and then it'll be ready when you get inside (which is great with kids). They even have kiosks where you can order inside instead of standing in line. This is a very clean McD. read more

I'm giving our McDonald's 4 stars. We just had an upgrade. We have 2 drive thru order lanes. I have read the other reviews borders would defeat the purpose, it's not cutting guys, people just have to stay in the line they want or it causes accidents, there is traffic that goes on the side also so it can be dangerous to switch sides. They are run by the same person. The service has improved greatly. Please give them another chance, they have been verifying orders on the brand new screens in the drive thru. Hope this helps. Also this is our only McDonald's for our Population plus the highway traffic that's why it's always so crowded. read more

Although I love some things at McDonalds not this one. They treat there staff like crap. Young staff bullied. Night shift never have enough staff. Since when is it legal to make someone 10 hours with no break. Staff that work there complain about how dirty the kitchen is. They are slow. One day my friend were talking inside and a girl who was sweeping interrupted us to share her opinion was unsolicitated. Everything about the new store is trashy. read more

It's McDonald's, you get what you pay for (Unless you don't actually get what you pay for because they messed up the order ) Either way the service is fairly quick. read more

Absolutely the worst fast food restaurant experience I have ever had! Service is horrible and the food is worse! Nothing good could come from a visit to this location. Drive past this location and go to the next please!! read more

Not bad, but a lot better places, but the have the best deal for your buck, I really like their ice tea

They never, NEVER, get your order right. No matter how simple that order is, there is always something wrong. The service is awful, a bunch of teens that don't do anything. read more

We pulled to the speaker and waited for about two minutes. Nobody greeted us during that time. When they finally answered, they were rude and brisk. They stated "Order when you're ready." As if we are supposed to greet them. We pull up to the first window. They don't greet us there, they snatch the card from our hands. They talk obnoxiously loud to their coworkers with the window open, don't even look at us, then proceed to hand card back. They don't say anything, no thank you, no nothing. We say thank you and pull forward. The drink wasn't even ready at the second window. We literally only ordered a drink, and there was no one else there, and no line. It was the worst service I have by far ever received at any McDonald's in my long life. Furthermore I will never be going back. 0 stars if I could. See you never. read more

Drinks are watered down. I ordered a Strawberry Lemonade and got a Sweet Tea, three times?!?

If I could give it zero stars I would. Waited in the drive thru for 11 minutes before ordering. After ordering, they wanted to charge $18 for 2 kids meal and a cheeseburger. Ended up leaving and going to Wendy's where we purchased more food for a lot less. Wouldn't even bother going here. read more

Fix. Your. Ice. cream. Machine! All the food is trash besides the mc cafe stuff and the flurries. Sorry if you eat here, this is only my opinion. read more

McDonald's will always be the same. Slow service. Cold frys. Wrong order most the time.

Today my grandma and I went here for breakfast. We order our food. My grandma ordered the $2 mix and match - breakfast burrito and a hash brown, egg&cheese McMuffin no Canadian bacon, large sweet tea, large coke light ice. When we pulled up to pay the lady didn't read us the whole order back. We get to the window to pick up our food and the lady handed us a chocolate milk. My grandma said to her "we didn't order that" and takes our bag. I check it. There was no breakfast burrito. My grandma told the lady that she ordered a burrito but didn't receive it. The lady working the second window told us that if we wanted the burrito we had to go through the line again and pay for it. This is ridiculous. They have done this more than once. We have the receipt where it shows the mix and match. My grandma showed her the receipt and everything and it got us nowhere. My grandma asked for a refund and they told her no. We will no longer be attending this Mcdonals. read more

About what you'd expect from a McDonalds. Slow service a lot of times, order messed up, cold fries... Sometimes they get it right. I recently waited in line for 20 minutes before I got to the first window and when I asked the kid at the window, before I paid, if it was going to be another 20 minutes before I got to the second window, the idiot joked with me and said - Oh, about 15-20 minutes. When I just looked at him with a mad look he said - Just kidding. At which point I tossed my money at him, after I almost pulled out of line and left. I have waited for 20 minutes before (they asked me to pull up and wait) and gotten cold fries brought out with the food I had waited so long for. Went one time recently and ordered 2 bacon egg and cheese biscuits...and got 2 sausage biscuits. And these are the people who want $15 an hour?! Figure out how to make a burger right fist!!! I can't believe how often they screw things up. Oh, and they want to charge an extra $0.25 for extra mayo on a dollar sandwich... Which they then don't put extra mayo on anyway. Horrible! ALWAYS CHECK YOUR FOOD BEFORE YOU LEAVE!!! read more

This Mcdonalds is absolutely terrible; especially during night time. They screw up my (and everyone I knows') order 90% of the time at night and about 50% of the time during the morning/day. My girlfriend manages the mcdonalds in Westfield, IN, (owned by same owners) so we know how they are supposed to operate. If you eat here you will be dissapointed. If you do get your correct order, there is a very high chance (for me about 75% of the time) that your fries will be stale, as well as more than half of your order. The employees are supposed to throw food out (waste) according to their times, but that almost never happens. During night time, there is supposed to be a brief shutdown to switch over to breakfast and reset the systems. This is supposed to take 10 minutes. The employees at this mcdonalds often lie and say it takes 45 minutes in hopes that you will drive away. In conclusion, new castle indiana mcdonalds is TERRIBLE. If i could have, i would have rated it 0 stars. Do not waste your time and money here!!! read more