The restaurant was very clean, and there was a sofa and other decoration which made it felt more home like. However service was very slow. It took at least 10 minutes before the food was brought to us. My spicy deluxe chicken sandwich fell apart as I was eating it. But the fries were very crispy and delicious. Probably won't come back again even if I need food in this area when traveling. read more

Poor service, no one is taking orders forcing everyone to use the kiosk. The foods slow to come out and items were missing all for $34 skip this place. read more

There was mold in my breakfast sandwich ABSOLUTELY DISGUSTING. Nasty asl please just go somewhere else read more

McDonald's - Bacon Egg Cheese Biscuit SERVED WITH MOLD - Coffee & Tea Near Me - Mt Pocono, Pennsylvania

Ordered breakfast items today 7/16. The steak egg and cheese bagel was the grossest thing I've ever. I started eating it before noticing and was sick within 10 mins. Do not spend your money here. read more

McDonald's - The grossest McDonald's steak egg and cheese bagel from the mount pocono McDonald's. Do not waste your money there. - Coffee & Tea Near Me - Mt Pocono, Pennsylvania

All the other reviews are spot on. Super slow and odds are your order will be wrong. Best part is, this McDonald's has prices like it's in a NYC airport. Why the premium? It ain't bc of good service. Oh bc we are in the Poconos so let's screw the locals and bang the tourists for a lil extra? McDonald's out! Bada ba dada, you stink at this location. Only positive was the poor old lady who was cleaning the tables & windows. She was the only one who noticed or cared that any customers were annoyed. Everyone else was oblivious or apathetic. read more

I hated my experience here ordered a nugget meal and have been waiting in the drive through window for 20 minutes and when they finally opened the window (after we payed) they were clueless about our order. read more

WORSE MCDONALD'S EVER!!! Every time I order for a Delivery they totally mess things up. I work from home so I order from there multiple times a week! This was my last tho! I ordered a Sausage Mc Muffin for me and Scrambled Eggs and Bacon for my Boyfriend. The Scrambled Eggs were not even one full Egg and he orders this EVERY TIME! 1 Napkin for 2 people and 0 straws for 2 Sodas. When I go to the drive through it's even worse. Not only do they forget straws and napkins, but unless you read more

No issues getting out food the girl at the drive-thru was supper friendly and was more than happy to change our soda to a different flavor. Our food came out hot and fresh. read more

No dine-in during this Covid19 time, just drive-thru which actually went pretty quickly despite having a line around the building. Efficient and effective for getting some nuggets or a hash brown. read more

Overall the restaurant is not bad. Service is prompt. The staff is not welcoming. Check your bag for your orders, because we had to go back to the counter for missing items. If you are at drive thru double check, because you don't want to drive back. Restrooms are filthy, there are molds on the ceilings. There has to be more molds on the restaurant, because flies are around. Thats why they have a fly trap hanged on the wall. The most i liked, they have McDonald's mints for customers. read more

McDonald's - a pile of mcdonald's chips - Coffee & Tea Near Me - Mt Pocono, Pennsylvania

They messed up our order Forgot to serve our coffee Left out the juices When we did get the coffee it had the milk mixed, even though I'd requested milk on the side On the plus side they do have table deliceru read more

I HAVE to disagree with Colleen B. These employees are wonderful. Maybe don't go to McDonalds at 11 AM and purchase $60 worth of food. Highly recommend this place. read more

They literally always get my order wrong. Inside, drive thru, whenever. The order is always wrong. I thought when the location improved then maybe the product would too but I was wrong. read more

I was coming down from New York to go on vacation and we were hungry and decided to go the mcdonalds. When we started to place the order the lady was struggling to understand the order. We then proceeded to have to wait almost 10 minutes just to go up to the second window after paying. The order was nothing too complex and they were struggling to get it right. I had to explain what the drinks were and the fact that they were not supposed to have ice and they still put it in. They didnt put one of the double quarter pounders in the bag and when I told them they were getting very defensive and gave an attitude, like sorry retard I didnt mess up the order. If I could I would definitely give 0 stars worst mcdonalds I ever have been to. read more

Sorry but they are so inexperienced in there. Orders are wrong, payment is wrong. Went there 2 nights ago late, waited approximately 20" from time of ordering to getting food. Few hours later became violently ill, most likely food poisoning. They are dangerous! read more

Ok ... so I'm not much of a fast food person even though at times I hit up Wendy's for an easy roadside snack. Today we left peach festival and my friend had to go when she had to go haha! So we stopped at McDonald's. I usually just get oatmeal and that was years ago but today I saw they had the emoticon toys in the happy meal! I love monkeys and I will always embrace the child inside. (It helps being great with kids too btw) so I got a happy meal! I ate healthy on vacation because we made most of our food and hiked up and down the mountain. So why not.. let's see what a burger is like now! Everyone got something different to try the nuggets to sandwiches to burgers. We even got one for the dog! I love that we can get yogurt and I have my fries away. I saved a few and they were nice and crunchy! The bathrooms were so clean and the tables had center pieces! I was very impressed! I also liked the seasoning and hot sauce tray with other condiments. This location by far changed my view. They even had a small kids table even though they didn't have the playground. read more

I've been going to this Mcdonalds for years, and I will admit its not NEAR as bad as other Mcdonalds' I've been to. But there IS room for improvement. Its bathrooms are VERY clean, even cleaner than Walmart's, and the staff are mostly friendly. They never get my orders wrong, and the food is always fresh. However, I will say its on the slow side. ESPECIALLY inside. They never have more than one employee at the cash register inside recently, and so you end up waiting longer inside than you would behind 10 cars in the drive thru. Oddly, the drive thru is MOSTLY on the speedy side, but my main problem/complaint is the lot size of the Mcdonalds. It's EXTREMELY small and cramped, which is strange because the plaza has such a HUGE parking lot, with tons of space, and NO stores in that area. There's an Ollie's across but that has its own parking lot. Because the lot of this Mcdonalds is so small, the drive thru set up can be confusing, and cause alot of arguing and road rage. They really should expand its size after all these years, put in a Play Place while they're at it. But honestly, it could be alot worse. I've had more positive experiences here than negative so that's saying something. read more

Terrible service. They never get the orders correct. After 10 attempts will never go there again

Must be a slow day for me, I'm reviewing a roadside McDonald's. The place was swamped when we got in, since a brewing blizzard had forced everyone off the road, and it was this or Subway. Since my self-loathing hadn't peaked enough for Subway, here I was. The place was actually really clean, which surprised me given all the snow and slush outside. Everyone was really putting their backs into keeping this place running smoothly. Placing the order was easy, and while it wasn't very fast (again, they were swamped, so I don't mind) it all came out hot and honestly pretty fresh. Don't get me wrong, it's still a McDonald's, so nothing tasted great, but as far as McNuggets go, I wish they were all like the ones here. 4/5, would be forced off-road again. read more

Horrible location. We waited 20 minutes for our order and numerous other customers were bringing their food back complaining. Thank goodness we were just passing through. I would never come here regularly read more

OK.. Normally I woulnd't bother with some Bs chain like McDonalds.. but I HAVE to get my greivance out about this particular store. It is complete BS that THIS one and only store decided it can charge more FOR EVERTYHING on the "Dollar" (value) menu.. WHEN EVERY OTHER McD's from Allentown to Scranton to Wilkes-Barre has lower prices for the SAME EXACT ITEM. Example: At THIS place the McDouble (formerly $1) is now $1.50 here... but at every single other McD's the McDouble is $1-$1.39. This is NOT the only example... I just happen to usually get this item.. so I know. WHY IS THIS BRANCH SO EXPENSIVE??? Answer: (The UN-Politically correct answer:) The "demographic" of Mt. Pocono allows for this branch to take advantage of the stupidity and lack of education and lack of MONETARY budgeting & education (I can't say the term ***** rich... so I'll say "nouveau riche" applies to the "demographic" -- and I DON'T just mean NY'ers and Jersey-ites.). Basically, the "demographic", of this area NEEDS their crappy fast food and no matter what the cost is these people of a certain "demographic" will always overpay for bad food... as long as they don't have to cook. Yea.. I know EXACTLY what THIS review sounds like... But it's true. NONE OF MY OTHER REVIEWS ARE LIKE THIS.. or even hint at this. Anyway... to continue... the staff is kind of sucky at this branch, too. They seem lazy, mildly incompetent-- regardless of whether I go in or use the drive-thru. granted usually the order is right.. BUT WHY DOES IT TAKE TRIPLE THE AMOUNT OF TIME TO GET IT RIGHT THAN OTHER PLACES??? (Why does a coffee and 2 dollar items take 12 MINUTES AT THE FRICKING DRIVE-THRU?????) I've not had "rude" service, per se.. nor would I enjoy working here... but I fricking hate this branch and their policies-- MOSTLY PRICING. read more

The Pennsylvania Department of Agriculture ordered the McDonald's restaurant on Route 940 in Mount Pocono closed Thursday after a department inspection found it was infested with insects and rodents. A sign posted on the door by the department says "Closed by Order," indicating the infestation. A manager at the store, who gave his name as John, said, "we received a health department inspection, and there is an issue here that's being addressed as we speak. We hope to reopen shortly." A stream of customers has been walking up to the front door and been turned away. Several customers have pulled up to the drive-thru, where there's a handmade sign that reads the drive-thru is closed. read more

McDonald's - a closed by order sign - Coffee & Tea Near Me - Mt Pocono, Pennsylvania

Worst McDonald's EVER!! don't ever go to the drive through after 9pm you'll sit there for 30 minutes or more. And pray they get your order right. Last time I stop here. Burgerking. Or Wendy's is worth the extra time 1 traffic light and about 5 mins travel time. read more

Tasty McDonald's food. Friendly service. Clean with television. Self serve drinks. Drive thru. read more

McDonald's - Strawberry lemonade - Coffee & Tea Near Me - Mt Pocono, Pennsylvania

I am happy with this location. Friendly staff. Average food. Unfortunately no playground for kids like in other locations.

Awesome People work there always friendly and never mess up my order ,,,Top of their Game ,,, Highly Recommended for the great service !!!!

They messed up my order not once but twice AFTER making us wait 20 mins for the new order. also, messed up the sauce orders as well.

Disgusting, I eat this first expecting it to be as good as the average McDonald's Raw Bacon, Stressed workers, Orange juice was about to Expire for sure everything was wrong about it DO NOT EAT HERE!!! I would rather eat Wendy's for this McDonald's. read more

Uncooked bacon and cold breakfast sandwiches. The staff would also rather chat with their back to you while you wait for them to give you your food sitting on the counter by the drive thru window. read more

I downloaded this app just to write this review. I too am essential worker and personally don't feel bad that they are coming to work to get paid. They somehow didn't hear that I wanted sprite. Maybe they are hard of hearing? But this is not an excuse for the problem solving skills that they lack when I asked them to fix it. She gave me a nasty look, it's also questionable if she spit in my sprite. I just hope they realize that i am a good customer and just ordered $60 of food and all I wanted was my sprite. The fact that I might have not gotten it if I was not assertive really makes me question the dedication these workers have for their job. read more

It takes a good long while to get your food, a bunch of my fries seemed to be uncooked, my friend was really pissed because he's fairly certain that this moderately long, curly hair in his sandwich box was a pube, and there was absolutely no toilet paper in the bathroom. Siiiiiiigh duck :/ read more

McDonald's - This is the hair from my friends sandwich box, that looks like a pube. Eeewww... - Coffee & Tea Near Me - Mt Pocono, Pennsylvania

The lady at the phone was very rude. She hung up right after I asked to make an order for delivery. I had my friend call and he asked for delivery too. Shortly after he said delivery she said there was someone else on the line and "went" that line. Then she proceeded to hang up. Horrible costumer service. read more

This McDonald's is pretty good! I am visiting the Poconos for a few days, and I wanted to eat out one day. That day was today hahaha. I walked in and I was impressed. The environment of the restaurant was very relaxed and everything was pretty clean. I placed my order on the kiosk, which worked very well and I payed at the counter. I got a large shamrock shake in my order which I put a special request on. I wanted some Oreos in my shamrock shake, but the cashier never asked me what my special request was. They also only had one cashier working the register. This isn't a problem, but the wait could've been a bit shorter. Overall, the employees seem nice. As I was dumping my tray in the trash, the person working the lobby assisted me with dumping it out and wished me a good day. Would definitely come here again when I'm in the poconos! read more

if i could give this establishment a zero start review i would service was slow for one. not only that they couldn't get my order right after three times. after that i was asking for a straw as they didn't give me one and he said have a goodnight and walked away. i am very disappointed and i will never go back. please don't waste your time there read more

This place was quite bad, ordered a sausage mcmuffin came out late. Took about a good 20 minutes to get. I still come here, but only for drinks will think about coming back maybe never. read more

What you would expect from a McDonalds. Free refills, so that's good. Lost 1 star for the counter worker with the attitude, and another star because the doorway to the parking lot puts you right out into the drive-thru alley, so there's a good chance you will get hit by a car when leaving the restaurant... but on the bright side your belly will be full. read more

I've been thru the drivethru a few times now. This place is horrible... The employees are rude and don't even greet you or thank you for being a customer! When the lady handed me my order I said 'thank you' and all I get is a 'mmhmm'. Not only that but she was messing up my order and constantly saying 'hold on..' with not a sorry once. Now today, I ordered the #5 crispy buttermilk chicken, and instead of giving me the proper chicken they gave me some disgusting chicken patty (mind you I paid full price) Worst drive thru ever... They should all be fired. NEVER AGAIN! read more

The WORST customer service ever. My chicken was raw and my French fries were hard like a rock and dark brown. When we brought the issue to the store they didn't even apologize and say they'll fix the issue, they just took the wrap and fries and went to the back to talk to their other co workers who were then giving dirty looks. After they gave the new food, I asked for my receipt back and they had said they threw it away... without even asking if we want it back. It's okay I called corporate anyway. read more

This is the worst MacDonalds I have ever been to. All of my co-workers agree with this statement. Incredibly slow, rude, and slow.

Terrible service. Terrible employees. 99% chance your order will me messed up. If you go through the drive through after 10pm you'll be waiting an hour! The mobile orders never work here. Terrible attitudes. read more