Manage the drive thru better. We are stuck like Chuck at 10 pm trying to get a snack before bed. Nothing complicated. Just a double cheeseburger meal and we have been in this line for ages. Not sure who is manning the drive thru but it's not functional. No movement for 10-15 minutes, maybe more. I usually can get in and out in 5 in Española. What's the problem? Not happy about the wait. And the line behind us keeps getting longer. read more

McDonald's - The line at the drive thru is like stagnant water - Fast Food Near Me - Mount Washington, Kentucky

There's no reason as to why a person should be sitting for 30+ minutes in a FAST FOOD drive-thru line. It's a little after lunchtime 2pm and getting everyone order wrong. Whoever is the manager of this location should be ashamed. read more

ABSOLUTELY HORRIBLE... no reason for attitude toward us and COLD FROZEN FRIES .. tasted frozen NASTY !!! Large Dr pepper was barely filled.. for 20 bucks unbelievable read more

I ordered my food. I get through the line pretty quickly outside. But sometimes they mess up the order.

I've never in my life have ever went through a McDonald's so many times to get damn silverware & syrup when I order my food. You should be an ashamed to consider yourself a business!!!! HOTCAKES COMES WITH SYRUP & SILVERWARE , NOT JUST THE DAMN FOOD. God forbid you guys need some fucking training & better management and employees!!!!! read more

Sadly I pulled through to the drive through at 11:25pm and they advised me they were closed. The open sign and lights were on... they aren't supposed to close until midnight... read more

McDonald's - Fast Food Near Me - Mount Washington, Kentucky

Very good food, got it out in time, got it all right, and pretty clean. Service is nice and fast.

Best McDonalds Visit Hands Down Fixed an issue with my mobile order when a certain item couldn't be provided by substituting it for another item The manager April was very kind and helpful with the issue. The staff were also respectful and patient. Spotless lobby and mens bathroom Fresh food as always. 10/10 would visit again read more

Me and my friend, order two cheeseburgers, and and instead of a burger, they gave us sausage on them, and they also gave us four and we asked for two. Not to mention the Lady was all so rude. Go to Dunkin' Donuts instead they have better breakfast and better service. read more

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It's McDonalds what do you expect. Not the nicest one I have ever been to and not the worst I don't recommend

I went inside for a quick cheeseburger, skipping the long drive thru. There were five people ahead of me waiting for food. My order went in at 1:08. At 1:25, none of us had our food. I finally got my money back and left, as did a woman who had ordered several minutes before I did. The restaurant appeared fully staffed, but it seemed as though they were solely focused on the drive thru. I've never seen a McDonalds that slow. read more

Horrible, worst food i have had in a while, i found hair in my food. I am not sure what's up but‍

Orderd a big Mac fries and 2 pies and they make you pull up to the flag pole to clear their window times and try to make them look shorter. It Took 10 minuites to get us a cold big Mac, fries that were not even cooked all the way through and 2 pies that were so old that the staff removed the the experation and time stamp on the pies, unacceptable. It should be a crime to serve people this quality of garbage. read more

I literally use to dread this place but forever took over...bravo!!! I doordash and this is my favorite place to get orders. Ontop of things and rarely a missing item. Always so nice to me too read more

When i got here it looked packed and moving fine but when we got to where you order waited 20 mins just to order and the person behind me had to come to the intercom and ask what are y'all doing just to get my order and they forget all my sauce once i finally get my food and it made me so mad i came here to post this.... that shows a lot read more

I came into this store and was alarmed by what I saw. First, they had a Health Rating of 85% proudly posted on the front door. Second, the customer area floors were completely saturated with grease. Third, the staff seemed more interested in sitting in a booth and chatting. Fourth, the Shift Manager was more interested in talking on her cell to her spouse about "Johnny", her child at a guess. While sitting with my coffee I saw several people nearly fall as they stepped up to place their orders or on the way to the rest room. I talked with several staff members trying to understand why it was a mess. As a former corporate staff member, I found it to be quite disheartening to see. The Owner Operator really needs to step up and deal with this mess of a store. read more

Fries are always cold and when asking for fresh fries, they are anything but. They squish the boxes of fries together and poor fries in making it look full and then drop them in holding "the squish". Then when u open the bag the pictures I have attached is what u get. Looks like Burger King, Little Caesars, Subway, Arby's and Taco Bell are next on the quick meal menu for now. read more

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There's no excuse for how horrible this location is. I've worked fast food and can tell you that me and two other people could run that whole place twice as fast as and more polite. I read more

If I could rate this 0 stars I would we had this kid at the window with a bowl haircut and our drinks were not filled up all the way and he said I'll get you I've and got the scooper and threw ice in the cup never wanna deal with them again the kids are all rude and don't know customer crevice and mess up the food 24/7 read more

Would give a zero if I could they messed up our order 4 times forgot 2 whole meals burned the pattys so the burgers were hard and inedible and even forgot our drinks of all things don't eat here read more

I dont know why they even have a shake machine. Excuse I always get is we have no help or management wont fix anything. Corporate apparently dont care who they have in charge. Close it down and reopen. With new owners please. read more

This mcdonalds is terrible. Orders always wrong, slow as hell, line out to 44. Fastfood cant find workers because fast food doesnt pay jack! The only people that work there are old people and teens. The manager might be the only one age 30 to 40. Frappe machine always broke ALWAYS. Just close this mess down if you cant keep up read more

I'm fed up with this McDonald's. I was in the drive thru line at 10:29 a.m., and still could not get breakfast. Who eats lunch at 10:30 in the morning?!!! Well, at least I know why the drive thru line isn't as long as it used to be. All they have to do is stop serving breakfast! I miss the days when you could get breakfast at any time. read more

1 star is generous. So so so slow. Drive the extra few miles to go to Shepherdsville or Fern Creek.

I go to McDonalds every morning on my way to school and Laurie/Lori is always positive and happy. She makes me want to go to McDonalds. She is amazing. She sometimes takes my order then goes to the next window to hand me my food. She never complains. Also, Ethan (works drive thru at night) was also upbeat and positive. He appears to be in his teens and I have never had such great service( with people skills to match ) from a teen employee. My food order is always correct. Way to go MW McDonalds for finding two exceptional employees! read more

Just came from the worst McDonald's ever! Ordered a daily double burger and a bacon McDouble! Waited 20 minutes for them and when the person brought them my wife asked what happened and her response was it takes time to make it, well too bad they couldn't make it right by at least getting it Hot instead of being COLD like they were!! What a joke!! read more

This is the slowest McDonald's I have ever been too. 30+ minutes and I still haven't reached the payment window. They obviously don't know how to run this location. Fingers crossed my order is correct. read more

Best ordering experience I've ever had, would give 10 stars but only allowed 5. 10/10 would recommend

Got our order wrong. Nothing new with McDonald's. Lol we went through drive through. Missing food in the bag. Of course my husband was upset so we turned around and went inside to get it fixed. Gave us what we needed. They apologized. Still not acceptable. read more

I can't even give them one star service in the drive though horrible . When you are trying to place your order you are rushed. " is that All " as you are trying to place your order. Half the time the shake or coffee machine is not working. The person at the window taking your money is unprofessional looking. And talking to another worker about personal problems . As if you are putting them out by trying to pay for your order. My last visit was when a worker got out of there car walking by coughed and spit. read more

This McDonald's is better than most of the others. It is just better because the people who work there are more careful about the orders being done right. read more

If I could give this restaurant negative reviews I would!!!! Horrible horrible horrible service!!! My boyfriend has to walk inside to order because the drive through line is wrapped around the building, I'm waiting in the car with our dog, we only ordered 2 fries, 4 nuggets and a mc. Chicken. 45 MINUTES LATER, I walk in the restaurant to see what's going on, there's 13 people waiting for their food, including my boyfriend. There's a 15 year old girl at the register who's is incredibly rude to all customers, eye rolling, sighing, and an attitude. Two other young girls are working at the front with her and weren't doing a damn thing. Just talking to eachother. There were plenty of employees working so there was no excuse to be that slow. A woman asked for her money back and the 15 year old girl screams, and I mean SCREAMS, for a manager. NEVER go here. This place is horrible. read more

This place is just terrible. It takes them forever to get anything done. It takes 30 minutes just to get a burger on a slow day. The employees are extremely rude and are obviously all on drugs. All the teenagers working there are high all the time. No joke, the managers snort cocaine and pills in the restroom. If I could give zero stars I would. read more

Worst McDonald ever! Orders are never right, staff which are kids are rude and could careless about customer service! The ice cream machine is broke more that it works! Fries 9/10 are old flimsy stale and cold! Will not go back! Looking at the lines day after day they are doing well even with the constant complaints! Wish the owners would spend some time inside this store and get this place back in line! read more

I am being very generous giving them two stars. Their food, for the most part is not hot, nor fresh. If you get a late night snack attack, forget this McDonalds, you will be waiting in a long line and it will take forever at the drive-thru, also you'd better check your bag to make sure everything you ordered is in there because they are notorious for leaving something out. Mt. Washington McDonalds is the closest one to us, but sometimes we go to the McDonalds in Taylorsville because it is so much better (although farther away from my house off Hwy.44). Hot and fresh and you get everything you ordered. Please get it together Mt. Washington Mickey D's and we will be happy to come back. read more

This is the worse McDonalds ever! The drive-thru never goes in order which makes me angry. They are quite often not able to serve sodas, milk shakes, and ice cream. And 9 out of 10 times the order is not correct. I've decided not to go here after living in town for 20+ years. I wish others would do the same so that they would change. I will be going to Burger King, Arby's and DQ. Good luck because I will be reviewing this on all apps! read more

Placed my order at the kiosk. Guy Who brought my food was really nice. He told me that they were making my cherry pies and that he would bring them to me when they were ready. I ate my food and waited for the pies. Finally had to go up to the counter and tell them that I have not gotten my cherry pies . They gave them to me but it was way too long to wait for some cherry pies no matter how good they were. read more

The girl at the counter flat out ignored my elderly grandmother as she tried to correct the order she put in wrong. She blatantly ignored her talking with her friends who were not buying anything. We eventually got our order fixed and come to find out a corporate head was there weeding out the ones dragging down the restaurant. Needless to say both my order and her pink slip were sorted out. read more

We ordered door dash for McDonald's and the order was incorrect. The 6 piece buttermilk chicken tender meal came with 4 pieces and the bacon ranch grilled chicken salad was not in the order. In it's place was a grilled chicken sandwich with only bacon and ranch. Guess proofreading what was ordered and not making sure the order was correct was too stressful for the person who filled our order. Not surprised with this McDonald's though unfortunately. Should have known better. Also, does the dasher not check that the order is correct? read more

This is by far the WORST McDonald's I have ever been to. Some piece of equipment is constantly broken. It's either the shake machine, or they don't have tea or coffee. They have about 50 people working there and they are all slow witted and could not care less about customers. I once waited at the drive thru window where you get your food for a solid 10 minutes, and all I ordered was a caramel machiatto and a strawberry shake. read more