Ordered two mcChicken's and I think they added big Mak sauce and ketchup on it literally no reason for that

It took several minutes for an employee to acknowledge me standing at the counter, after several employees looked directly at me but chose to ignore me. The employee took my order but acted as though it was a huge imposition. Then it took more than 15 minutes to get my order. I was the only order at the time. As I watched, they didn't even start my hashbrowns in the fryer until after the sandwiches were bagged. I observed multiple kitchen employees standing around discussing their weekends, while 2 other groups of people waited to place their orders. read more

Terrible customer service!! And we Waited 20 mins with an empty lobby, Could hear employees shouting and playing in the back read more

Too expensive and always gets my order wrong and it is very annoying! I would not recommend going all the time but when they get your order right their breaktfast is good read more

McDonald's - Wrong order - Burgers Near Me - Mount Vernon, Texas

Worst service ever. Me and my fiancee ordered a number 7 add Mac sauce with a sweet tea (made it a large) and ordered just a large fry and a large Powerade for $15. We went up to the window paid and got no receipt back. We drove to the next window to get our stuff and they asked us what we got and I told them. The guy behind the girl said "we don't have Powerade" one they didn't tell me that at the window so I told them ok I'll get a Dr Pepper. Then we got our food a drinks I looked and the bag and I said "I'm missing another large fry" the guy in the back goes "it's in the bag" with an attitude as he rolled his eyes. I said "yeaa but we also ordered another large fry" they asked for the receipt and we told them "they didn't give us one" so they winded up giving us a large fry The fact is I wasn't pulling out my butt that we ordered a large fry cause it wasn't going to cost $15 for a number 7 and two drinks. Very rude the girl was sweet, seems like she was in training. But I wouldn't recommend going there cause we aren't going there again it was just a quick stop after dropping off my step daughter. read more

If I could give 0 stars I would! EVERY SINGLE TIME I order from the Mount Vernon location my order is wrong. EVERY SINGLE TIME!!!! Even my drinks will be wrong!!!! The food is sloppily thrown together and it's never what I ordered! If I order a caramel frappe, I get a mocha with caramel and mocha drizzle! It's not hard to read a screen and get someone's order right...I've worked in fast food before and know it's possible so why can't these people get it right!!!! What's sad is I can't even blame it on it being high school kids back there! It's grown adults!!! I just don't understand!!!!! read more

I recommend passing this one and going to the Sonic or Dukes a bit further down the road. This location is slow and almost always messes up simple orders. read more

Was so excited to see the new McDonalds set up. I did a full video of the touch screens!!!! So I'm standing there waiting on my order, watching as the manager politely hands everyone their food. "Here ya go ma'am." "Here ya go sir," FOOD IN THEIR HAND!!! When my food comes up, he calls my number, throws it on the counter and walks away. IT'S SO OBVIOUS!!! People don't realize that you notice little shit like this & it's frustrating. I'm in this random city traveling alone, stopping at this Mickey D's for a power nap, toilet break and food. I didn't want nasty attitude with it. I hate to say this, but this wouldn't have bothered me nearly as much if he hadn't been Hispanic. I was the only black in there and from my immediate view, he was the only POC working in there. WE HAVE GOT TO TREAT EACH OTHER BETTER. GOT TO!! Wow..... I'm back....just read the other reviews. This place is just bad period. And the manager in the pic from Jeremy is the one that threw my food. The owner of this branch should evaluate the workers. And yes, both stalls in the bathroom were AWFUL! read more

McDonald's - Nice new touch screen. Haven't been in a McDonalds in YEARS! To bad customer service (for me) sucked! And from the manager. SMH. - Burgers Near Me - Mount Vernon, Texas

I needed to feed my large family of 8. I ordered 10 double cheese burgers and fries. THE DOUBLE CHEESEBURGERS HAD ONLY ONE PATTY EACH. The Mt. Vernon Mc Donalds has always been a disappointment, this time I just felt like speaking out! I recommend driving to ANY OTHER MC DONALDS LOCATION. read more

When I ordered food they forgot my drink and my half of my food.I also found a fly in my food.

Literally doesn't listen to anything. I ask for ranch, I get barbecue sauce. I ask for no lettuce, there's lettuce. I ask for apple slices, they give my kid fries instead. I ask for large tea, they give me small. What is with these guys? Come on. read more

No ketchup in dispensers. All tables are dirty and not wiped down. At least the fries were fresh and noting sitting around like the workers. read more

McDonald's - a long table with stools in the foreground - Burgers Near Me - Mount Vernon, Texas

This McDonald's is worse McDonald's I have ever visited. We stood at the counter for 10 minutes before we were asked what we would like. There were several shift managers standing around and now of them offered to wait on us. Then one of them finally did they had no customer service skills at all. Very rude and unprofessional. They were not busy so there was no excuse. read more

Amazing and good and cool great good 24hours everybody should have a five star rating or they will get no more Costner's I love McDonald's it is great. Go there it is amazing so are you amazing to Amanda read more

My mother and I are traveling to a sudden funeral we stopped at this McDonald's location and wasted about 15mins when it supposed to be quick I got horrible service from the manager Delfano including a picture of this so called manager he waited to finish joking with the little blonde drive thru worker after a few mins he came over I gave my order sat down and waited 7mins went by for our 4 cheeseburgers when I asked his average time his reply was we were busy but we were the only customers and the drive thru had one car we needed the restrooms so we came inside after we got our food they forgot our coffee and had a bad attitude when we asked for the items we purchased all in all you represent this company in the worst way I will be calling corporate thanks for the dry salty burgers that were a waste needless to say burger king was the better choice! read more

McDonald's - a woman cutting a piece of food - Burgers Near Me - Mount Vernon, Texas

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Cons: Ordered four cheeseburgers, my friend ordered two mcdoubles, all of our buns were stale, someone's burger had a bun that was super hard and stale. I gave up and threw out the last burger instead of eating it. Pros: Polite and friendly cashier is a plus. Nice and clean restaurant, looks modern. Good sweet tea. Super duper fast. read more

Coffee machine never works and every time I order there is always something wrong with my order. I'm beginning to think their Frappe machine works they just don't wanna clean it so they lie. read more

Seriously now - no coffee? Three times no my wife was told that no coffee was available. One of those times they said they didn't have any water. Well if there is no water, close the store as the employees can't wash their hands. read more

Best Macdonald's I ever been in, food was served fast and tasty nice place o come to it at lunch and the manager Amanda was so nice thank you Amanda you really enjoy your job read more

First the employee brought the food without a mask. The French fries were hot. But that's it. The double cheeseburger should have been thrown out, not fresh, not hot. The filet o fish was barely warm. This is common for this restaurant. read more

Always terrible. Ordered a grilled chicken salad once with grilled chicken and received the salad with no chicken. How does the even happen? Not sure why I ever go back. It would be different if this was a one time thing. But there is an issue every single time, something is forgotten, having to pull forward to wait for something when the line has already taken forever etc. read more

Mismanaged. Sloooow service. Needs some serious help from corporate. The drive through is bad, inside is worse. The employees just bumble around the back, they need someone to train them. Horribly inefficient and overwhelmed. read more

Worst McDonalds I have been to. Drive thru was working but told to pull up to window to order. Took forever to order, to receive food. Fries were the worst. Inedible. Threw them away. I will never return. read more

It's just like any other McDonalds. If your looking for something cheap and fast this is the way to go. But never expect the food to be that great. read more

Worst ever service, nice teenagers but not concerned about anything. We used the help your self stations to pay for a sundae and ice cream only to find out after waiting that they didn't have ice cream. So we had to get wait to get a refund. I suggested that they put a sign up stating that they did not have ice cream. I'm sure they did not. read more

Would not recommend going here if your in a hurry, and I would always check to make sure they actually get your order correct. Customer service is terrible. read more

Love our local McDonald's. Clean restrooms, friendly people, good service. They've just installed drive up curbside order kiosks if you're really in a hurry or passing through. I'm lovin' it! read more