Everytime I go in there the Tea machine and ice coffee machine is down, atleast that's what I'm being told by the staff going on 2weeks now!!! This is insane the owner need to come in and inspect the crews. read more

I dont work to far from this location and i come here maybe every other to every 2 days to get either breakfast or dinner and there has been maybe 1 or 2 times that my order came out fine. But most of the time i have to say something about my order may it be cold food or my burger made wrong or whatever but tonight everything was bad. The fries were cold, the burger was 1. Made wrong 2. It was barely luke warm, the drink i got was warm because there were like 6 ice cubes in it. And The outside of the drive thru smelled like a foot from WW2 that had trench foot because of all the food and trash that people dump out... do better McDonald's. I give it a 1 star because im not able to leave no stars read more

Still waiting in slot #4 for curbside pickup. Been 25 minutes. This is a joke. Poor service

Gone food is good but they mess up a lot putting diced onions in the burgers when not requested. The workers don't even greet you the service is ok. And they seem like they don't care. read more

This McDonald's location is near my house so I go quite a bit. The absolute worst one I think I've ever been to. Gets worse every time I go. If you go inside it takes 20 mins for someone to finally come to the register. If you go through the drive through I hope you don't have anything else to do for the day. read more

have multiple people in line and not taking any orders lying saying they're closed. it's a 24 hours McDonald's

Service is horrible. No one speaks and no one does a suggestive selling and they do not repeat your order also when you drive to the window, they just stare at you and hand you your food. read more

Must be a glutton for punishment. Placed app order for breakfast. Arrived at 1023. Parked in spot 4 and app would allow me to select spot number. Went through drive through and waited 18 minutes to be told that breakfast was over and my order was cancelled. Was also told that since it was canceled, I wouldn't be charged. Guess what - I was charged $26. Now I am dealing with customer service that is sending form letters through email telling me I should receive a refund email if I didn't pick up the order. I'm telling these nuts that I was charged, it's posted to my account and the app appears to show that I received my order. This is pure BS at this point. This is a terrible store and apparently corporate isn't any better. read more

You order and sit in line for 20 minutes before any car moves then wait another 20 minutes for the next one. The food is never right, they will pull you up because they need to make fries and you watch 5 or 6 orders go out and your still waiting. This has to be the worst McDonald's of all of them!!! read more

Words cannot express the horrific experience we are having here right now. They need an overhaul of staff asap, the young lady with a couple of gold teeth needs to find another line of work. read more

Ordered a 4 piece chicken nugget happy meal for my son, and they put a bunch of mayonnaise in the container with no chicken nuggets.....Never asked for that, we are super confused. Who just puts a bunch of mayo in a chicken nugget container?? No chicken nuggets in the bag, we didn't even want any sauce in general. Only come here if you want to waste time and money and end up hungry and confused. read more

McDonald's - Mayonnaise - Burgers Near Me - Mobile, Alabama

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If they are looking to automate a McDonald's please pilot it here. The people that work at this place could easily be replaced by a 3 year old. They have zero customer service skills and do not strive to please anyone. I wish they would totally replace the entire staff. They are useless. read more

I'm going to take you on a journey, bear with me as I paint a beautiful, one star picture for you. Imagine you're laying in bed after a long day, you work, bust your butt for another dime to buy some McDonald's. As you lay in your bed, you begin to think, "man, I could really go for some McDonald's right now." (You're really hungry, obviously since you're craving McDonald's, you have to have a bottomless pic the size of the Grand Canyon in your stomach for it to sound appetizing.) So you get up, strap on your worst pair of shoes to walk through the torrential downpour that just took place, since you're in southern Alabama. Get in the car and turn the key, the starter sends a fantastic electrical surge to your spark plugs to ignite all four cylinders of your Ford Focus. You think to yourself, "man, nothing could go wrong! Everything is going pretty well!" You drive 20 mins to McDonald's, place your order for you and the family, everything is going well thus far. You order a hefty, freshman fifteen sort of meal for the family, and a cheeseburger plain with extra pickles for your picky eating fiancée. After ordering, you pull up to the first window to pay, immediately you know something's wrong because she asked if you were the fellah with the fish filet. You promptly, but politely tell her no, and explain your order. Everything is fixed and you pull to the second window. Now this is where things get messy. They hand you the bag, and your picky eating fiancée recognizes her plain burger isn't in the bag and asks you to step inside and have a word with their manager. So you walk inside, again, politely correct them, and they hand you your burger. You drive all the way home, your picky eating fiancée says it isn't plain. You're upset. You begin to think about the pros and cons of your McDonald's trip, which is heavily outweighed on the cons side. You got dinner for the family, but now you have a fiancée who's hangry, your Grand Canyon of a stomach has passed to a fiery volcanic anal canal due to your Big Mac. I would highly recommend if you're hungry, and in the area, stop at the Walmart across the street and eat some of their dog food before making a quick nascar pit stop at this McDonald's. read more

MacDonalds Meat on the Burgers doesn't have much appeal. The wife and I will eat breakfast on rare occasion. MacDonalds is typically our 6th or 7th pick and only go if easy in and out. Coffee and Lattes are OK read more

Absolutely horrible!!! I paid for my food then went to the second window and the little teenager asked for my receipt then closed the window.. Brought me back a bag of food and didn't say thank you and just closed the window.. I sat there because he didn't give me my drink He comes back and say what else you need I said my drink. And he didn't give me back my receipt either... fries were horrible too read more

I wish 0 stars was a thing. The absolutely worst McDonald's and fast food place ever. Dirty, employees are worthless. The group of employees in the back laughed and screamed at each other all while we stood in line for about 10 minutes with absolutely NO recognition to our existence. Another female employee was in the parking lot flirting with some dude at his car. Don't ever go here. Pathetic. read more

There was a dead fly on my Big Mac. The service was horrible, filthy tables and floors. There wasn't toilet paper or soap in the women's bathroom. read more

My mother bread was burnt on her sandwich. They took forever to cook my boyfriend's burger, and they gave my niece Sweet and Sour sauce when she asked for BBQ. read more

One of the worst McDonalds ever. Staff not so friendly. Lobby is only open 2 customers at a time for Covid precautions (which is fine) but lobby is disgusting. Trash, spilled creamer everything looks sticky! Nasty nasty nasty. read more

So I go to McDonald's in semmes and it's a male gay fest, right? It takes every bit of 35 minutes to get to the window to order. As the big dude goes to take my order he turns around and starts talking to his friend again. Then they don't even have what I want. At all every time I go here I get the worst service, raw burgers, rude employees and the one by airport isn't much better. You people really hire anyone. read more

Waited an hour and 6 minutes for 2 cold cheeseburgers, i dont think i need to say anymore.

Seriously, absolutely the worst McDonald's ever. Their night crew is nonexistent, you could sit for hours waiting on food. Daytime crew never-ever gets it right. I've tried for a year and a half and my order has never ever been right. It's always something. Go next door. Burger King just remodeled and is upping their game. read more

They renovated this McDonalds, and forgot to replace their terrible, uncaring, and unsympathetic staff. Seriously, they could care less about you and your meal, they want you to get out of their drive thru, and their shift to end. This is not just a reviewer that is merely angry, I am reporting an absolute fact. Easily, 75% of my orders there are delivered inaccurately, and when you headed back to them, they are visibly angry. I certainly won't be going back there, which I'm sure is a good thing, since, let's be honest, the food really isn't good for you. read more

Went here on my way to work and got a Mcchicken and McDouble with no pickles. Got my food and my mcchicken and mcdouble had pickles on it. The bread was hard and the sandwiches tasted like they were micro waved. Avoid this Mickey Ds if you can. read more

They got 1 star only because the guy said have a nice evening. Yes I get that it's Halloween but come on. We waited over an hour. Last straw for this McDonald's. Will be making a call to complain . Also nice that they don't display a phone number for customers to call if not satisfied. read more

I'm writing this review in the hope that it will save another customer a similar experience. Do not visit this McDonald's. Do not. The owners apparently do not care enough about this restaurant to invest the smallest amount of customer care into thier employees. McDonald's corporation should pull the franchise license from this owner and refuse to allow them to operate another location. I'm also planning to write the corporate office headquarters. They need to know the experiences people are having here. I waited 17 minutes for 1 hamburger, 2 mc chicken sandwiches, 1 fry, and 1 drink. I sat and sat at the window after I paid and was never given my drink while I waited. They consistently pulled cars up to the front, and alternated employees to tell people to pull up. After 25 minutes of waiting up front, I went inside, asked to speak to a manager, and told them I wanted my $15 back. I gave the receipt, and one lady asked me what it was I was waiting for. I said it is rediculious that someone waits 25 minutes for 3 sandwiches, a fry, and a drink....Im waiting on my $15. There were about 7-8 customers in the building sitting around, I'm not sure anyone had any food. I'm not sure what was going on in there. I worked in the food service industry for 5 years, my father was in the business for 28 years, and I work at a large corporation who deals directly with customer service daily. People need to Quit supporting these owners. The franchise should be transferred to someone who will actually care about the customer and improve the operations for the community. There is a second McDonald's owned by the same people just down the road on Hwy 98 by Godfathers pizzeria near the Waffle House. Do not expect any different results there. This is so rediculious it is sad. Visit the 2 locations in West Mobile instead- they are operated by the Barnes Family and you can tell the difference. I don't know them, I've never met them, but they take pride in operating these locations. They can have all my money, I will gladly go out of my way to support them over the Semmes and Overlook McDonald's. read more

Drive thru is usually quick and my order has never been wrong. I normally encounter good customer service unlike some fast food restaurants I've been to. read more

I do not even want to give it a one star rating!!! This is the worst McDonalds ever!!! They are understaffed all the time. It is not a clean facility to eat at. Some of the workers are rude. I do not recommend this place at all!!! It's really sad because it is in a good location to bring in many customers. read more

Really really slow, more interested in BS'ing with each other than serving the customers!

I spent 30 minutes in the drive thru for 5 value meals. The employees were to busy laughing and playing to even get my order right..still had to go inside and get a forfotten cheeseburger. If I could rate negative stars, I would. read more

Restaurant is clean, but service is horrible. Half of our order wasn't delivered. Took so long to get it the first time we didn't even bother asking for the other half. read more

Two stars is being generous. As other reviewers have stated, the service here is ... well ... awful. Not much more I can share about that. Our orders are rarely correct and the service is slow at all times of day. At one visit we saw a sign hanging in the staff area that said they were aiming at 70% customer satisfaction. They should lower the bar - that's way too high for them ... read more

The service here is pretty bad. They didn't get my order right and I kept telling them I got a Medium Iced Coffee. They gave me a small without a straw. They just laughed it off and said have a good day. read more

Went through drive through on way through town. While in line our son decides he has to use the restroom. Women's restroom has two stalls one was out of order and the other had no toilet paper. There was also no soap in the one and only soap dispenser in the restroom. How do employees wash their hands if there is no soap...... read more

poor service. went with friends and they messed up all of our orders and took an hour and a half to fix it. horrible.

Worst place I have been In my life. Went the other day and waited for 10 min and no answer for me or any of the cars in front of me ... everyone hopped out of line and went across the street to Burger King. Tried again last night and no answer at the window for 10 min again so I just went home. My wife tried again tonight. Again no answer for a long time, and people again left the line because of the wait. Got to the window and the girl was rude and they completely got our order wrong, and the large fry maybe had a small fries worth in it. Absolutely horrible, I will be going next door to the Refurbished Burger King. At least they are trying. read more

I went to this location at 3am. I would not recommend it. I pulled up to the box and sat for what seemed like five minutes. Someone came on the speaker and said, Hello." I replied, "Yes." He then told me to pull around to the window. As I began to drive to the window, he said, "Hello" and told me the same thing again. When I got to the window, I noticed two workers, a man and woman. The man took my order. I ordered two large fries with the burgers and nuggets for my guests. The man went to prepare my order, when I heard the woman yell, "I told you not to make more fries, use those; she will be alright!" I received my order and noticed there were two medium and two small fries in the bag. I got it home and the fries were totally inedible. I tasted one...horrible. My friends tasted some...horrible. They were old, cold, and left a terrible after taste in our mouths. I tried to call to speak with a manager later in the day, but I was hung up on. When I called back the line was busy. ABSOLUTELY HORRIBLE PLACE. I wish I could give it negative stars. read more

My wife, and I ate there this past Friday. We had regular cheeseburgers, and fries. Well needless to say it is Monday, and we are both still sick! We knew the food tasted a little weird, but were in a hurry trying to get ready for our daughters 1st birthday party Saturday. Saturday morning we both woke up extremely sick to our stomach. I'm 100% convinced it's some sort of food poisoning from there. After asking around, of course I start hearing all the bad reviews. Something should be done about this! I have not vomited in almost 10 years up until this weekend. Ruined our daughters first birthday!!! read more

Drive thru has 2 lines but they do all the cars on the inside then do the ones on the outside, they don't know how to alternate, once I pay then they tell me to pull up , which someone was already there , so they tell me to pull over in the parking lot, which I did, then they started filling the parking lot with drive thru customers because of the slow service. Finally got my food and it was correct. That's where they earned their one star!! Mcslow and they McSuck in customer satisfaction. read more