I don't recommend the Lock Haven Wendy's at all ANYMORE unless you want terrible service, terrible…read morefood quality, and only access to half of the menu at any given time. 50% of the time your food isn't as ordered (items missing, items wrong) and when they can manage to get the order correct, it's cold and gross anyways.
We pulled up this evening and without a "hello" or "thanks for choosing Wendy's" we were met with the most dismissive and irritated "what can we get you?". It kinda set me back how the tone came off when we had just pulled up and there wasn't a soul there (this is at 9:00pm).
I calm my Karen ass down about the greeting because everyone has bad days. My significant other starts to order a Cobb salad, she is interrupted and informed they are out of every salad except the Parmesan salad.
We figure they're out of mixed greens, and only have the romaine lettuce, but instead of offering any other salads they just said they can't make 3/4 of them. Lame.
Of course, we are disappointed by this because that salad was why we settled on going to Wendy's. She orders the Parmesan salad and adds bacon. I order a biggie bag deal with spicy nuggets, a jr. bacon cheeseburger, sprite, and fries.
I try to add a small chili, and I'm cut off again, "there's no chili tonight". Super effing lame. There wasn't chili a few nights ago when we stopped either. This is either the most poorly managed Wendy's in the keystone state or they are employing the most apathetic incompetent people, or a combination of both. (I try not to blame the kids behind the counter or in the kitchen, but this has gone on for months and months now)
Fully disappointed now (I wanted to leave) we wait for our food. Upon getting home, come to find out they didn't COOK ANY OF THE BACON for the salad or my burger. Just cold gross looking slimy salty slabs all over the salad and my burger. The last THREE TIMES my significant other was able to order the Cobb salad, the staff didn't either didn't know it comes with bacon, or forgot the bacon. This time they just threw cold bacon on everything.
The fries were pulled too early and chewed with the consistency of half cooked potatoes (because that's what they were) and then they were drowned in so much salt I may have to start blood pressure medication. That's why I'm on here. Everything except the nuggets (which is literally counting and bagging) was awful. The cold bacon actually ruined the both items taste and quality (yes I can pick it off, that's not the point).
This isn't just a bad night. This has been so frequent im starting to notice how much money I WASTE expecting things to get better here, because I usually prefer Wendy's to other fast food.
If I knew how to contact the owner/manager I probably would, because the cold bacon and disgusting fries and lack of regular menu items, and the interaction at the drive through speaker have unleashed my inner Karen for a moment.
The place was not busy. At all. It was only us. One car, 2 people, 5 items (after we were told we couldn't order 4 different regular menu items) And they still had three hours of operation left when we ordered, we didn't "pin them up against the clock" to justify the awful food. It's just consistently garbage food that is incorrect 90% of the time; or these kids in the back ruin items by not even caring to COOK THE BACON.
The past few times we've tried to order after 10pm it seems like they're already closing things down and cleaning up almost 2 hours early, so there's also rarely chili in the evening as well, that's been so frequent I stopped trying.
My rant is over, but when I say the Wendy's in LH needs retrained, better management, better inventory schedules, and better staff attitude overall, it's not from one bad experience. It's been all year. I thought it was getting messed up when I doordashed it, but it's the same result at the location. I'd like to see the place gutted and replaced with a Popeyes at this point.
