This McD's location is definitely one of the best around. It's the closest to my home, and I've eaten here more than a handful of times. When I'm in a huge rush, I know that no other local places (aside from the Wendy's in the same parking lot) will be as quick with my order and have it accurate. I have been asked to pull forward to wait a few times, but I've never sat and waited for more than 5 minutes for my food - even during lunch rush. This location has never gotten my order wrong, and I've never had a bad customer service experience here either. Overall for a quick, fast bite to eat; this McDonalds rates 5 stars compared to many MANY other McDs that I have visited. read more

Service really bad, I ordered hot chocolate and a happy meal for the new hello kitty toy, without informing me, they just put another toy inside( I had to go back and ask them to be told that the hello kitty toy is out) had to go back multiple times bc they didn't put any sauce for my nuggets and fries. Ordered hot chocolate and hot coffee, they gave us one cup of the drink without telling us where's the other cup of drink was, and after we asked the staff seems confused didn't know what exactly she just served us. We had to wait for a long pertod of time to get an answer from them( the hot chocolate was also out), if we didn't ask, they would have just let us leave without giving us the drink, toy, sauce, and ice cream we bought. It's a total mess, plus this location has no refillable fountain drink machine read more

The drive-thru took 40 minutes to bring my mobile app order. Other cars waiting longer. Horrible service. Food cold.

I got to the drive thru, i asked for drink options and as I was deciding and asking about what drink to get, someone apparently a manager started yelling " sir pull up!" multiple times interrupting the person taking the order. Very rude behavior and unjustified as there was no one waiting in line and the order had been selected and was only choosing drink options. read more

ordered a medium fry gave and received a small in a medium box, rather going to complain I just went in and ordered another small only to receive a extra small in a small box pay more get less I guess it won't let me add the photo its literally a joke read more

Went through the drive thru and 45 mins later my family and I are still waiting for our food. All the drive thru parking spots are filled, the mobile order spots are filled, and two cars are pulled forward at the actual drive thru lane. They keep bringing everyone bags of food but none of them have been right. Cannot imagine how much food has been wasted. read more

Extremely disappointed with the experience at this McDonald's. My children were playing on the playground wearing sandals, and an employee snapped at them for having shoes on. I understand there are rules no shoes and socks required but they didn't have socks, and they weren't wearing bulky sneakers, just simple sandals. Instead of calmly explaining the policy or offering a solution, the employee chose to embarrass and scold young children in front of others. It was completely unnecessary and unprofessional. If you're going to have such strict playground rules, maybe offer socks for purchase like many other places do or at the very least, train staff to speak to children and parents with basic respect. read more

Everything was too greasy and disgusting. I ordered a bacon biscuit. I got a bagel with non-scrambled eggs on it with sausage it was overcooked. read more

McDonald's - Over greasy and taste disgusting - Burgers Near Me - Mauldin, South Carolina

Worst Mcdonalds I been too if you don't wanna work or provide customer service just quit it's that simple. Don't have an attitude with the customers because we did nothing wrong!! read more

All I ordered was a 10 piece chicken Mac nugget, and the bag was so greasy on the bottom I could barely pick it up, I don't even think that the nuggets were cooked all the way, and the skin kept falling off. Would not recommend. read more

Our food was fresh and delicious. The drive thru cashier was friendly and on the ball. The young lady passing out our order was pleasant and polite. The parking lot was clean. We felt welcomed. read more

Depends on when you go through the drive-thru for this McDonald's, several employees have major attitudes. I had to repeat my order 5 times and then spelled out my drink. At this point they changed their tone and attitude to display their condescending feelings, instead of simply saying I'm sorry I have trouble hearing you, they display a frustrating tone and make noises like they're disgusted. Then when you bring it to the manager's attention, they do nothing, not even a simple apology. Not even one word of empathy or apology was expressed. Then my order was wrong after repeating it five times. I took the bag back in to have it corrected still no apology. When I began to take pictures of them they told me you can't do that. Well it's a public place and when I put my camera away, the employee with the pink top, trying to be conspicuous, flipped me the middle finger and then denied it. This McDonald's should be closed down. I used to think it was one of the best McDonald's I went to but again I found out wrong unless you know what shift to go through the drive-thru and what day of the week. I know Chick-fil-A and some of the other places are more expensive but it is well worth it to have a pleasant experience. McDonald's has a long ways to go to catch up to their competition and one place to start is proper hiring and training of employees. If employees treated customers like they did me today, at any other establishments, they would be fired on the spot. Obviously this employee is a direct reflection of their manager. I will be contacting the regional manager to see if anything can be done about this. Furthermore, I will advise all my friends who have investments in McDonald's stocks to sell all them or exchange them to another company. read more

One of the worst McDonald's out there. The people in the drive thru seem very mad at life. When you unwrap your food you can tell everything has been thrown together. They have major drink issues. Cokes taste flat and the Sprite was warm. We unfortunately watched a girl wipe a drink cup with her hand and then lick it off her hand only to continue to serve food. How this place passes inspection I will never know. The floors are always filthy and the drink machines need cleaning. You feel as if you need to take a shower after you leave. Just another restaurant where the management couldn't care less. Just sad. read more

Check your orders before leaving. The drive up offered no sauces with our nuggets and I ordered a bun less double quarter pounder with cheese because I'm diabetic and all we got was two patties in a tray, plain. The receipt taped to the tray dome even said double quarter pounder with cheese , no bun and they still got it wrong. So we drive ten minutes back to the store just to correct an order that should have been right in the first place. Fast food places can do a lot of things to show their value to their customers. It isn't always about cheap prices and super fast service. Especially when I wasted an extra 10 minutes of my Sunday plus gas driving back to the store. Chick Fil A is across the street. The gold standard for fast food restaurants. You would think this McDonald's location would knock it out of the park considering this particular competition is so close! Disappointed in this experience. **UPDATE** My wife returns to the car with the order corrected but was told by the staff behind the counter that she ordered it the wrong way and that was why it was wrong! Unbelievable!!!! No sorry ma'am let me correct this for you? Customer service is non existent at this location! If your managers cannot show accountibility and/or humility then they should not be serving your customers! Yes I'm talking to you Franchisee!! Other locations I've went to all I've said at the drive up is I would like a double quarter pounder with cheese, no bun. I was then served exactly what I asked for without a bun. This lady tells my wife that if you want it with all of the condiments and toppings then your have to order it as a "deluxe" double quarter pounder with cheese! I call bs on that! I've never ordered it that way and have always gotten what I want. I'm done ranting but Mauldin deserves better! read more

McDonald's - Storefront - Burgers Near Me - Mauldin, South Carolina

They simply can not successfully operate the dual drive thru. And they make no effort to verify orders. Drive up, get a bag full of stuff that someone else ordered. Then, you can either deal with the other food or come back and talk to the incompetent staff. read more

My son just picked up a fried chicken sandwich from the McDonalds in Mauldin, SC. It was awful. If You want a good chicken sandwich, go to Chic Fil A. read more

As we arrive the building is pitch black dark! All the boards are off. I've checked the time they still are open for almost an hour. I drive to another board to see if they are just having problems with the lights. Then I hear a girls voice say we are "closed". So I take a second look and I realize that's a LIE! I roll to the second window where this little dumb dumb tells me that they close at 10:30 which is a LIE! She told me that the website was printed wrong! I point out that the time printed on the drive thru window she just swung her head out was printed for 11. Once again she had the nerve to tell me that I couldn't read the sign right! At that moment I knew I needed to speak to a manager. She along with her team are the reason I see no reason to have a pay increase! Thankfully a cop was doing a traffic stop simultaneously I realize I must compose myself. The children in the backseat just want nuggets. I understand my angry fat kid deep inside wants to act out yet all I want to do is eat fries. After the exchange of words I realize that I wanted nothing to eat! This location has been around for so long! Burn it down and rebuild. It's trash! If I owned this location the quality would be much better. The staff would have better communication skill for example the ability to read. read more

The outside drive lane apparently rarely gets answered . I drive around to the window after 2 other cars orders were taken in the inside lane.The rude cashier ask what's was my order. I proceeded to say the lane is not working. She responded " It's working, they are just not answering it."I order and use my app , she couldn't get it to scan so she shrugged her shoulders because she couldn't get it to scan. I said can you type it in then, she looked at it and slammed the window, she gave the price , change, closed the window and never made eye contact or said thank you. This place ALWAYS have had issues Usually you drive up to personal conversations taking place on the speaker.Management is obviously slacking. I worked FF in my teens and respected people and their money. It was because of management . These " new age" kids don't know their butts from a hole in the ground. read more

SLOW isn't the word. This is absolutely ridiculous. I'm making this review in line. I would have pulled off a long time ago if I wasn't trapped in line by how the drive thru lines are built. read more

Definitely not up to regular McDonalds standards. Can't understand the person taking the order and then we waited for our standard sandwiches. The French fries were awful and look like they had been fried twice just to heat them up. Just poor management overall. read more

Been here a couple of times. Customer service is horrible, it's dirty and food doesn't even taste like McDonald's. I don't know what's going on with these chain restaurants but they aren't consistent with food, service and quality. read more

Zombie women working the drive thru and delivering the two breakfast biscuits to us in the drive thru parking spot. Not only did we wait with others in parking spaces a ridiculous amount of time for just 2 biscuits, but as we drove away and looked at the sandwiches, they had bacon in both instead of sausage! The woman at the drive through window looked and acted almost incoherent asking us if we ordered something which we didn't, reiterating that we ordered sausage egg and cheese biscuits. Both women looked like zombie druggies. What a trashy, disappointing experience! Do not trash your morn by going to this drug drop! Honestly, scared to eat the things. Can't imagine what's back there making them. read more

When I say that this establishment made me want to stab my Eyes out and eat shards of glass. Well my compadre that is a understatement. I ordered Travis Scott Travi patti as one does, and I got one part of the bun. Did the all powerful thanos snap half of my bun away who knows. It's like the workers took the frozen patty sat on it and farted on it then put it in the cooker. I don't know what I'm trying to tell you besides that the pickles looked like they were straight out of someone's nose, and the tomato looked like it sat in Barbados listening to jay-lo after being rubbed in SAND. This place sucked ass, and I will never return to a McDonald's again unless I wanna die a painful painful 80's rockstar style over dose of Greece death. read more

Doesn't deserve a star. Burnt coffee. Only one line open when they advertise two lanes all day for drive through. Someone inexperienced at the drive thru. Didn't even ask me to take payment for my food. I had to tell them I hadn't paid yet. Diet have my order ready at the window. Had to wait to get my coffees and ask them to wipe off the coffee because they had creamer running down the cup. Still had to ask a second time at the pickup window for the rest of my order. Trying to remain polite the entire time for fear they were going to spit in my cup since I had to ask for my food so many times. The coffee I received was not even drinkable, severely burnt coffee like it was from the night before ( I ordered my food at 7:30 am for breakfast). This is not the first time I have had poor service and I wanted to give them a second. Janice to redeem themselves but will opt return this is truly the worst McDonald's I have ever been to and it's the closest one to my house. Not worth it everrr!! You would think after enough negative reviews management would want to improve processes but it seems to be getting worse. Save yourself the money and the waste of time... oh I didn't mentioned how long it took my to get through the drive through, but I'm tired of complaining. My recommendation... just Go to Chick-fil-A! read more

Drove up at around 7:03am on 10/20/19 to find the drive through attendant outside smoking. Tried to place my order, which I've done many times before but was met with a rude attitude and she sounded very annoyed that I would dare try to order food while she was outside smoking. (I know see why restaurants like these go out of business because of bad employees and customer service) read more

Hours are not correct, event went to the website to confirm and was told by management they aren't open 24/7 soooooo obviously this is not managed professionally. Literally go anywhere but here read more

If zero stars was an option... I ordered a coffee and a smoothie. I was asked to pull-up to the drive through waiting area and someone would bring it out to me. The next 5 cars behind me were asked to do the same. 5 minutes, 10 minutes, and the 20 MINUTES later I finally received my order when I went inside and asked for it (not something I wanted to do with covid-19 restrictions in place). When I left, none of the other cars had received their order; many were driving away without their food or a refund. Terribly run and terribly managed. read more

I have given this location a few chances to get my order right. They have yet to do so. Every order has been wrong. Just this week I have ordered an egg & cheese bagel and both times, in one week, the order has been wrong. The first time they gave me a bacon, egg, and cheese biscuit. The second time they gave me an egg & cheese McMuffin with a plain bagel on the side. I will stick with Chick-Fil-A across the street from now on. Tropical Grille is also serving breakfast now FYI. read more

I will start out by saying I have given this McDonalds MANY chances due to it being the closest to my home. However, I have not had a single one of my orders through the drive-thru be correct. I'm always missing a hash brown, a straw, sauce, or even one time an entire large fry. I have started to make jokes with my girlfriend when she wants to go there about what item will be missing from the bag and I'm typically correct. I would have considered giving a two star rating if the employees didn't act so miserable when I was just asking for the items I paid for and didn't receive. read more

We sat in the drive thru line for 10 minutes. We ordered 5 drinks. When they have them to us the iced coffees weren't full and she was spilling them. We had to ask 3 times for a cup holder and it broke before she gave it to us and you would have thought it was the worst thing that they had to get a new one. Would not recommend this at all. read more

On April 27 2018 i ordered a 20 piece McNuggets. When I gave the young male my money at window 1, I witnessed him dipping (tobacco). I watched him actually spit into a "spit cup" at least 3 times. Once I got my order, drove home from a long day... I picked a nugget with blond hair fried to it. Completely turned my appetite. I tried calling but the phone appeared to be off the hook. It was busy for 15mins straight. So I called corporate. read more

McDonald's - See post from Apri 27 2018 and look at the fried hair on my nugget. - Burgers Near Me - Mauldin, South Carolina

Horrible service and appalling customer service. Pulled up to wait for my order to be brought out since it wasn't ready at the window. Waited over 20 minutes when I decided to park my car and go inside. I asked for a refund and she cut my refund short of tax and didn't give me my food even free as an apology. I am 36 weeks pregnant, it was raining, and it's not hard to make some fast food. Sucks to be across the street from chick fil a. I won't make the mistake of going to this McDonald's again. read more

Ordered Chicken tenders combo and an oreo McFlurry. Pulled me up for the tenders which I understand but then the girl brings out my food but no McFlurry. I tell her I never got it at the window and she says ok and goes back inside. 10 mins later still no McFlurry. I back up to the window and they one at the window says I'm sorry I didn't know. Total of 30 mins waiting for order! read more

We ordered 2 large iced caramel coffees and asked ifthey do decaf and he said no so I said that's fine and still ordered them. I also ordered a slushee, and a basket of fries. After he said to pull up before we could leave he said through the microphone " I don't even know how we could do a decaf iced caramel coffee". They were loud and clear. We also heard screaming and laughing through the microphone and the window. They told us the amount and after we paid I said thank you and we get no response. Once we pull up to get our food we get know hello just-" pull up ma'am and we'll bring it to you. After waiting 5 minutes for 3 drinks and fries we finally got our order. The coffees were barely 3/4 full and it doesn't seem like they were made right. I do not recommend this McDonald's to anyone and have never had a good experience there. read more

Slowest MD ever. Cold Frys and even got a fish sandwich with no fish. Try somewhere else

Our burger didn't come with any meat and we only got one fry when we ordered two and so this is the worst service ever

Was served a hamburger that looks like someone sat on it before they gave it to me. No pride in the product they are putting out. No excuse for this being served to me read more

I don't normally write reviews, but after having 2 bad experiences at the mauldin McDonalds on butler rd. So the first time we order 2 happy meals, cheeseburger combo and 2 fish sandwich combos. Got home there was no fish on one of the sandwiches. Happy meals were missing fries and yourt. Went back they reluctantly gave a new fish sandwich, but no to the other missing items because we didn't bring everything back . Second time about a month later. Took our 3 grandkids there for dinner. Ordered and then the wait began. I stood at the counter waiting on order. Had to ask for cups for our drinks. Then after waiting about 10 minutes i asked the girl who took our order if there was a problem. She apologized and went to check. Came back with supervisor, he said our order had already been filled even after the girl said it wasn't Then proceeded to say it was giving out through the drive through. Had to wait another 15 minutes for them to remake our order. Didn't even get an apology from him. Very unprofessional. I will drive to simpsonville before going back there again. read more