I just order a spicy crispy chicken and I see the bread was broke and get back inside I tell them to make me a new and I see lady check and touch a chicken with hands without gloves and she just change the bread and put extra sauce and she gave me the contaminated chicken sandwich to bad McDonald's on 4h th mason city that so dirty and unhealth You have bad reviews I throw it sandwich read more

Ordered a double cheeseburger last night. When I opened it the bread was hard, the hamburger was small. Will not go to McDonald's again.

while waiting for my order another customer asked the cashier if McDonald's "honored" veterans. She turned and asked her manager. the manager appeared sa with her "Nope" answer. if I hadn't already paid I would have wlakes out. Mac won't get my money anymore.. read more

Rude AF!!!!!!!! From California visiting a brother in hospital and we came here to get some warm food. Cold! on top of that they kicked us out cause we got kfc for my nephews and other food isn't allowed i side. they hd a manager come and tell us again right after meanwhile we are already gathering our stuff to leave! then my iceed coffee was more like Iceed Cream with a pinch of coffee!! Had them remake it and manager was all smarty with me and when she made it again gave it to me and said "Next time order it with less cream" RUDE AF!!! Ive been to so many mcdonalds and never hd a problem with my iceed coffee. So that comment was unnecessary! They decerve no stars! read more

The slowest McDonalds i have ever been to. Last night i went and ordered just 2 burgers and fries. Waited to pay for about ten minutes and watched while the entire staff were standing in a group and chit chatting. It wasnt until i put my car in drive and drove off that they finally looked at me. Worst customer service ive had through any McDonalds. Hire better staff. read more

Yesterday 5/2/22 I went through the drive thru and was met with a very rude employee who treated my friend and I like garbage. Time 12:00PM-12:15PM read more

Stop here a lot for sodas. Always busy and always quick. This time got a chocolate shake. It was the best chocolate shake I have ever had. I can't believe I am saying that about a McDonalds, but it is true. read more

As a local resident, I'm a loyal customer at this Mcdonald's. Every single time I go there, without fail, they mess something up in my order. It's either they forget half of my order, give me the wrong food, or forget my receipt. There are only a few people there with nice customer service skills. Most of them seem like they don't want to be there or look far too young to be working. It always smells gross too. Overall mediocre quality food establishment. read more

Absolute bullshit from this McDonald's we had quite a long wait and once we finally got our food they didn't give me a mcfucking toy in my mcfucking kids meal read more

Slower than molasses in January in you go inside, drive thru is marginally better. But, the help is usually friendly, especially the drive thru workers. And are better than average at getting my order right. read more

Messed up my order twice did not even get my receipt and didn't get my hash brown. Staff was a bit rude

After getting cold breakfast the other day, I called and was told to come back anytime to get a fresh order. I went back today and the service and food was great. Im glad I let them make it up. read more

Never fails that when we go through drive through that something is missing. This time we went inside and was helped by the regular counter lady that has a personality like my husbands stinky shoe. She may be sparkling in jeweled hair pieces but her persona lacks the dazzle. It's always so loud that you can't hear yourself speak. My husbands eggs looked like they had already been digested. When he questioned them to an employee, they made him feel like he was so obtrusive for even questioning the appearance of his breakfast that he paid for. read more

Sometimes there great and other times it's like they just don't care and the teenagers are just running the show and of course they don't know what to do. While the managers just sit and chitchat. I've gotten half cooked fries before. Which is ewww read more

Very slow, like any Mc Donald's very up and down but today was crazy slooow

Service was very rude. Got my order wrong. Even though I got a Big Mac instead of a quarter pounder it tasted like hairy dog vomit. Later that night I spent an hour and a half on the toilet. Oh yes with food poising. read more

I am a fan of fast food restaurants but McDonald's restaurants always have something wrong. The food tastes great a lot of the time but the presentation of the food is always a bit lacking. The buns are usually crushed but that really is not too big of a deal because it always tastes the same. This specific McDonald's is VERY slow. The reason for that is because of the location. In terms of a business standpoint, they hit the jackpot. In terms of a customer's standpoint, the wait sucks. They do rarely ever get an order wrong though so that is a plus. read more

Ray crock would be disappointed with the way this McDonald's does business. The other day I was so frustrated with the drive throw I just finally pulled away and went to Wendy's. read more

mcdonald's is shit, i ordered a double cheeseburger and medium fries and it took literally 20 minutes and my food was cold and the ketchup was on the outside of the bun, i was fucking pissed and probably scared for the rest of my life to ever go back there read more

My mother and I waited out the storm last night at this McDonald's and we witnessed the manager, Pam, treating the other employees and some customers like idiots. She actually yelled at a family because they put their tray with the empty containers on the front counter. She actually left the tray there and then went over to where they were sitting and in a VERY loud voice told them that the tray they left on the counter did not belong there and they should take care of it. A customer behind us in line, who I think is an employee that was off duty, picked up the tray and emptied it into the trash and told the manager that she should never talk to customers like that. She in turn told him to mind his own business (but in much more colorful language). The manager then went back behind the counter to 'help' and continue to berate the crew on duty in a not so quiet voice - the whole restaurant could hear her. read more