When you're buying $5.00 coffee, its all about the experience, right?!? Well, not at this location. I consume Starbucks coffee 4-5 days a week (I'm addicted), and the experience is usually good and nothing to worry about since its predictable and consistent. But at this location, the story is very different.
My family and I are on a road trip, and were headed to our hotel to catch the Women's World Cup game. The game started in 8 minutes and there's only 1 car in the drive-thru, so we swung in for some cold brews! But what we didn't know, is that the Drive-thru cashier was in the middle of what was hopefully the best conversation of her life with a friend that had driven in before us. After they chatted it up through the order speaker for 8 minutes, we were able to pull forward and order. It took roughly 20 seconds. But then we pulled forward, now anxious because the game started (we're big soccer fans), we waited another 12 minutes of Karla just hanging out the window talking and laughing with whoever was in the red car ahead of us. She even looked over a few times at us and the 3 cars that were now behind us, but did nothing but went on chatting.
When finally they stopped talking and the car pulled forward, I asked Karla why we had to wait so long. Her only response was, "Sorry, here are you drinks." So it took us a total of maybe 45 seconds to pay and get our drinks, leaving me even more frustrated with the experience of having it take a total of 21 minutes for one order of two cold brews!
I don't believe its fair that two people chat it up while 4 other cars full of people have to wait 20 minutes to continue their lives without any regard and respect for others. I am not one to write bad reviews if I can help it, but this experience really upset me and felt the only justice would be to share my experience with others looking to come to this location. read more