Slowest McDonalds in existence. Would be faster to drive to any other one and drive back.

9:30 AM on a Sunday/ Waited 10 minutes to order in drive thru, at the speaker, no cars in front of me. "No personality" finally took my order- one sausage and egg biscuit and a coffee. One car in the second drive thru lane. They were sent to the reserved drive thru parking spot, then I too was told to pull over and wait, and then car behind us. So we're all pulled over waiting- Ive already paid so its not as if I feel its fair to leave without my food. I do have a long road trip ahead - Fail. Big fail. Still waiting- going on 20 minutes. No explanation either- Not cool. read more

McDonald's - Still waiting, 20 minutes for one biscuit. Already paid- smh. ‍ - Burgers Near Me - Madison, Alabama

Visit this restaurant at 2:00 p.m. and order the Filet-O-Fish meal and an extra fish sandwich. The sandwich was improperly put together, fish half way off the bun and medium fries was a like small fries. This restaurant needs some loyal employees who cares about the customer. read more

Ordered at 9:55 for curbside waited a hour for the lady management to say I gotta go through the drive thru with the line wrapped around the building would've been nice to know they weren't coming outside. They need to hire more people fast food is supposed to be fast. The service is read more

McDonald's - Don't come here I promise you'll be on your phone for almost hour watching YouTube - Burgers Near Me - Madison, Alabama

Placed an order at 10 AM for some breakfast items. We got to the second window and they said they didn't have orange juice. They then made us park. It is now 11 AM. We went inside after being parked for about 45 minutes and they said they can't make our food anymore because they're serving lunch and not breakfast. Asked for a refund and they said to go through the app. There isn't an option to get a refund through the app. So we called the corporate number and no one picked up. Left a message. We tried to give feedback on the website and after filling out all of the information and explaining the situation, it said "there is a temporary error" and we couldn't even post that feedback either. Honestly it ruined our morning. We ordered a couple biscuits, a drink and a burrito. We had no idea that'd be so difficult. Will never go back. read more

McDonald's - Burgers Near Me - Madison, Alabama

This is the slowest Mcdonalds in all of North Alabama. EVERYTIME I come here I spend 20min or MORE waiting for my food. All the workers hate their lives and its clear, because they dont care about customer service or satisfaction. I literally come to this one because I live 3 minutes away but from now on I will just keep driving 10min up the road to avoid being in a drive through for this long. I mean isnt it called FAST food for a reason??? read more

I've had to ask for a refund right after ordering because they were OUT OF IT! C'mon check before charging me. I ordered chicken biscuit and it was burnt up, I mean aw man abs I was hungry too so I gulped it down with tons of water. CHECK YOUR FOOD PRIOR TO PULLING OFF. His location isn't at all busy but Order accuracy needs improvement. read more

McDonald's - McChicken Biscuit- BURNT UP... no bueno - Burgers Near Me - Madison, Alabama

This is a special Slow Food McDonalds. I didn't know they existed--you always hear about Fast Food, so this place is unique. You can place your order with their App, select the option to pickup in the Drive thru line, find yourself only #5 in line, wait 20 minutes for the food and then fight your way to US72. The best--the order won't be accurate, and it will be cold and tough. Guaranteed to meet my described mark at 9:45AM. If you have a hankering for confusion, slow service, a Mystery meal served cold, and making memories that will last, THIS IS YOUR PLACE. Should have slugged it out at that Chicken Place 1/4 mile down the road :). read more

I'm writing about the one on the corner of US-72 Madison Al. I clearly stated the number 6 which is a fish filet meal in drive thru with no cheese. She gave me a receipt with 2 cheeseburger meals and then tried to tell me I ordered a number7. She clearly can't hear and the fish was not fresh or near fresh. This is the 3rd McDonald's in Madison Al that I'm not going back too. In fact I will choose the Decatur Al Beltline over the ones here. Now the fresher the filet the more flavor you will receive from it....remember that read more

Honestly, I'd rather give them -5 stars. The managers attitude is very unprofessional and rude. They said the product is available and just right before the payment, they told me the product is not available and made my son very disappointed and upset However the manager seems to be not caring not a bit about how my son is upset and he almost cried because of their mis-order and don't even give a damn about all this and she try's to forget the whole thing. She even forgot to bring my food and just wanted to leave from the mess they made and non of them even said I'm sorry, or gave us any sympathy. I strongly do not recommend y'all's to go there and I would never go back there again even this place is the last choice. They need to re educate their staff and managers or they will lose their branch! read more

Don't eat here. Service is horrible and the idiots working there can never get an order right and it takes FOREVER to get food

On the morning of September4, 2024 between 6:00-7:30am, me and my brother went to this mcdonalds and used the app to use the deal on the app for "buy one breakfast sandwich and get one free" (this deal is on the app every morning to be used at any time). we ordered 2 sausage egg McMuffin and gave the lady at the window the code. she took the code, read our order back to us, and told us to drive ahead to window. confirming our order and code. we paid our money, got receipt, and drove to pick up window where we noticed there was only 1 sausage McMuffin with egg on receipt. the employee proceeded to hand us a bag with 1 sausage McMuffin with egg. that's when we told her that we used a code on the app for the buy 1 get 1 free deal that is on the app every single day. the employee called the manager. the manager came and then claimed that we did not use a code and we would have to pay for 2 sausage/egg McMuffins. that is when we pulled up our phone, showed the manager the code on our app that is for buy one get one free sausage McMuffins. we even pulled up the code on our phone and showed the manager to confirm that we used the code for the buy one get one free. well, instead of fixing the issue like a professional manager, the manager then proceeded to walk back to the employee window that took our order, talked for about 3 minute, and swiftly came back with our refund money, handed it to us, and walked away without a single word, apology, or anything. making us feel kind of disrespected. what did we do wrong?? Why is this McDonald's location not honoring the deals on the app? These were legitimate deal codes and I could even generate a New code any time because this deal is always on the app.. when the employee told the manager (unless she was dishonest with manager) that she messed up the order and didn't enter the code properly that we gave her, why didn't the manager apologize for the mistake, fix the problem, and give us the 2 McMuffins we paid for while being courteous and admitting the confusion was on their end and not ours?? very Unprofessional. Me and my brother, left with our refund, and gave chick-filet our buisness Instead. Which is a shame because I enjoy McDonald's over chick-filet any day...... read more

I always have a great experience when ordering breakfast. Sausage Egg McMuffin and hash browns are the best! The service is always efficient and the folks are super friendly and welcoming! read more

As McDonalds goes, so goes 'Merica.... This McDonalds has failed us on our weekly trip for the last time. Without fail, our orders over the last several months have been incorrect and or have had items we ordered left out. We've watched McDonalds take a slow dive into chaos, madness, and anarchy and parts of the country have followed....when people get cold fries, onions on a no-onion burger order, and cold cardboard nuggets, it's no wonder they are angry, hate capitalism, and seek out the low expectations of socialism. In fine free market economic fashion, this family will just "Defund Mickey D's" in favor of someplace that still wants to earn our money with good service and value for what we have left after taxes.... read more

This place is rough. It's McDonald's. You know what you're going to get. And you're going to be disappointed. Your dad isn't coming home and the fries still aren't fresh. read more

Three words describe this McDonald's: Confused, Confused, and Slow. This location used to be a fantastic McDonald's; used to get fast and accurate service. Unfortunately now the service is slow and the order accuracy has declined. There is a greater than 50% chance, based on my numerous recent visits, that the order will be wrong. Today was no different. First, the volume of the drive-thru speaker was so low I couldn't here the order taker. I placed an order for a double cheeseburger. She repeated back my order and said I ordered a yogurt cheeseburger. I don't know what a yogurt cheeseburger is and I definitely don't want one. Then I ordered a Keto Diet quarter pounder with no bun, but I saw she didn't enter the order correctly based on what was displayed on the screen. I had to explain 4 times when I drove up to the first pay window what I wanted. Sure enough when I got home the order the wrong. It's a shame that this McDonald's has declined because they just spent big bucks remodeling and installing all the new fancy technology. read more

Speede system my butt. Slowest McDonald's on the planet. Steer clear unless you want to spend 30+ minutes in drive through. Pathetic management. Corporate should really investigate this franchise and there lack of adherence to the McDonald's way and quality. read more

Mcdonalds is the worst place to ever try to get ice cream, don't waste your time.... apparently they're ALWAYS broken!!!

I have been coming to this McDonald's fir years for Tea every day. I went through the drive through and sweet tea instead of unsweet. The young girl not only didn't apologize for the mistake, she shoved the drink in my hand she gave me serious attitude. This place is the worst McDonald's in this area. read more

Right on the corner of wall Triana and hey 72 west. They have remodeled this restaurant. Took out the play area for children under 6 age. They have a bar with bar stools in the front and an outdoor patio but no kiddy slide anymore. (My grandchildren had memorized Mcdonald's menu while they were here living with us for 2 years. read more

It's okay, but nothing special. I usually get two cheeseburgers with pickles, onions, cheese, and lettuce. When you eat one, it's good. When you eat the second one, well, but so much. So for a change I got a filet-o-fish with onions and cheese. Oh, and a milkshake, which was good. The filet was okay, but I've had better fish. So, it's an okay McDonald's with okay food. We should try the County Line one for a change, we just waited a few weeks because it would be PACKED when it just opened. read more

McDonald's - Waiting for our meal - Burgers Near Me - Madison, Alabama

Ordered cheeseburgers, fries, kids meal and drinks. Received kids meal and drinks. Told to pull over and wait in slot 1. Waited for 15 minutes and they brought the wrong order. Waited another 15 minutes. Went inside and they had no idea about me or my order. Left without my food and grumbling curses. Kid behind the counter told me to "have a nice day" in a sarcastic way. Was robbed of $20. read more

Don't usually write reviews for crap places like McDonald's, usually never go to garbage places like this anyways. But the little one wanted a cheese burger happy meal so I decided to stop to make him happy. The drive thru person only said may I take your order and did not say anything else while ordering... was kind of weird. When I got to the first window the person didn't say much either, must have been the speaker person. She just said boy or girl, which I didn't know why she was asking, again I never go to mcDs. But I said boy once my wife informed me. Which didn't matter because my son got a girl toy. Also asked for chocolate milk and got regular milk. The apple slices were just the end of the apple... pretty much inedible.... GFY mcDonalds. Always reminding me why I don't waste my money for this garbage. read more

Went there today only to find that when I got home to eat my lunch it was wrong. Took it back and they act like they don't care so finally got correct food and asked to see manager. She came over and I explained that I just drove 10 miles round trip because I had wrong food and asked her if someone should apologize for the mistake and she replied to me "Shit happens". I was shocked and called corporate to talk to them. The lady explained that that is not what they represent and I said it may not be but your managers does. Also, while waiting on food the manager would take food outside to other and stand outside texting several times and not to mention she also was texting with no gloves on and touching your food and putting it in bags and Texting more during all this. There was several folks bring food back in because it was wrong. Maybe if you don't allow managers to text and put food in bags things wouldn't happen like this. I was nice about it and only asked for an apology but one man came in cussed them all out and demanded his money back. read more

This morning we went inside to get breakfast and observed a young man cooking in the back with a spatula in one hand and the other hand was inside the front of his pants. This is absolutely disgusting and inappropriate. It was my 10 year old grandson that first noticed it and brought it to my attention and we were absolutely mortified. Though we will never eat at at McDonald's again, it was important for me to communicate the incident for the sake of other customers that eat at this establishment. It is obvious that the management team is not giving employees proper training and ensuring that they are meeting what should be high standards when it comes to food safety and employee conduct. They should have cameras in the kitchen and throughout the restaurant so that they can monitor the managers and employees. Please properly train your employees to include explaining to them what is appropriate and inappropriate conduct. read more

Ehhh... like others have said it's a McDonalds... but it has the potential to be better than the rest, but needs strong management. As an example, today at approximately 13:10 hours, I drove through for a quick sandwich and ordered a cheese burger with extra onions and pickles... Order, paying and food hand over was very smooth and every one was very pleasant. However, once I drove off and unwrapped my sandwich, it looked like it was used as a hokey puck beforehand... the top bun was slid over to one side, half of the cheese had slid off to the other. The onions and pickles were all over the wrapper. Really? Is it that hard? With all due respect: PRESENTAION is equally as important as quality (e.g. McDonalds standards), price and value. I guess if you have time to reposition your food you will be satisfied. I for one will think twice next time around. read more

The new remodel and kiosks look great, but the service is still trash. Also don't get me excited for a sweet tea and then only have unsweet tea. Thank u, next. read more

I wish I could leave a negative stars review to reflect the frustration of visiting this incompetent location. This is the worst Mcdonald location I've ever visited. Time after time they screw up the simplest orders. Missing items. Sandwiches made wrong. Totally incorrect contents. How can this place stay in buisness? read more

Why don't they where name tags at this McDonald's? Don't want to call them out on their bad service. Came here after my son's football game because one of the only places opened on my way home. Feeding a hungry brood and ordering a lot of food. The person working the window had an attitude every time I ordered a meal. He actually said really are you done after my 4th meal ordered. Get out of food service/customer service if you have an attitude read more

Worst McDonald's I have ever been at in the U.S.!! The lack of customer service alone should cause this location to be closed down by McDonald's Corporate. For the past two weeks using the drive-thru service has been awful!! Today was the last straw, I will NEVER USE THIS property again!!! After repeating my order twice it was still wrong when I got home! I had to drive 2 miles back to get my order corrected! The manager did give us two free drinks but that does not make up for lousy service for several years, soI officially DONE with this establishment! I DO NOT RECOMMEND SUPPORTING THIS LOCATION!!!! Go instead to the Hardee's across the street. read more

Can't believe we're making a detour off the Daniel Plan today. :/ Might as well use the 'buy 1 get 1 free' deal while we're short on time and need something fast. As for the service, it was satisfactory - guy @ 1st window collecting cash was excited to see us (genuine?), and gal at 2nd window providing the food got us out quick w food in hand plus a handful of ketchup pkts as requested. As for the food (Big Macs), the meat was tasteless, bottom bun was soggy, and the box/packaging each Mac came in were super greasy as if they were seating next to the fryer. It's a lesson learned for us settling for fast food and taking this detour off the Daniel Plan. You can bet that we'll be jumping back on that wagon of making better choices. 8] read more

Yeah they got a new place but still cant get and order right to save their life. They just can't seem to get it. I will say at least they are nicer than the some of the other crew. read more

Staff is really friendly, but for a fast food place they move incredibly slow. They seem to be a bit disorganized. Overall though, the place looks clean and I appreciate the service...it's just s u p e r slow. So if you have time to kill, this might be the place for you! read more

literally stood at the counter for 10 min while several employees just walked by and looked at me! never did get to order. the gentleman standing next to me had been waiting 25 min for his food when they decided to come over and tell him the ice cream machine was actually broken( how convenien)! sounds to me like someone was being lazy. the managers at this location are rude and need to work on their customer service skills! no smiles, no hello I'll be with you in a min. nothing! corporate really needs to come in and do an overhaul and get some new employees! won't waste my time again I can tell you that much! read more

Totally incompetent staff. Cant get the simplest order right. I'd give them zero stars if I could. I don't know how they stay open.

I messed up soo bad with my order and they were really patient and kind. The employees are great. Shout out to Alyssa for not getting mad at me. read more

All I ordered was two sausage egg and cheese McMuffin's with two hashbrowns and it took them almost 45 minutes to make it.If I could leave zero stars I would worst customer service ever read more

It's been a long time since I've enjoyed some fries from McDonald's. Sadly, my visit today did not make me want to return. Definitely a taste of old oil was abundant throughout. I had to throw them away. Very disappointed!! read more

Worst customer service ever. I arrived at 10:15am with the intention of getting breakfast. Because the crew is slower than molasses, I did not get to the order kiosk until 10:32. Guess why? Sorry, we JUST stopped serving it. After I complained about how long I was in line they still would not back down. It's about customer service, people. Your customer service skills suck. read more

Go to place my order. I order 3 buttermilk chicken sandwich meals, 2 Big Macs with no cheese and a large Dr. Pepper. They read back my order and both my Big Macs had cheese. No biggie, ask them if they could remake it. They do and it still had cheese. I show them the receipt where it says no cheese on the Big Macs and the person working there told me the cheese is easy to remove myself. They wouldn't remake it. Luckily a manager overheard and they gave me two Big Macs without cheese. read more