I used to cone here almost every day, but the frustration with the lack of desire on the part of the employees to simply do their job has driven me away, If I am in drive through Lane 2, why do you put my order up on the screen in Lane 1 and then ask me if everything looks correct on the screen? I can't see the screen because it is 20 feet away! When I ask twice for hot mustard for chicken nuggets, and you repeat hot mustard to me, why do you then give me honey mustard? I'm not a big fan of leaving negative reviews because everybody has a bad day once in a while, but unfortunately, these types of mistakes happen nearly every time I visit this location now. Add in the fact that they are simply not taught to say please when asking for my money or thank you when I give them my money (which I could choose to spend anywhere), and they ask me time and time again if I "want my change" (to which I reply "why wouldn't I, I work hard for my money"..... This location has gone from ok, to not the best, to really bad. The ONE exception is a man obviously from a more customer friendly generation named John that often works the drive thru window. Give that a man a promotion, because he could train your staff nicely! He is the ONLY reason the rating is not just 1 star Better hiring, better training..... that is what is needed desperately. read more

do not come to the 19th and w loop 289 in lubbock. the service is horrible. extremely unprofessional, lukewarm food, employess yelling and customers waiting 20+ minutes for their order. this is unacceptable!! take care of these issues or shut it down!! read more

I was trying to decide where to eat and chose a McDonald's in Lubbock on 50th near I 27 and was treated pretty disrespectful around eaigt twenty,I asked for my meal as a dine in and was given my order in a bag,I asked the person why I didn't just get a tray which would limit the cost of buy paper bags that literally become litter and she responded rudely that the were out of trays and that I'd because there were only a few of us customers eating here so I was not only dissatisfied with my experience here but how they were ignoring customers standing waiting to place an order,hopefully by the time and date of this incident these employees get fired 9,28,2025. read more

This food is so trash never again I did a online order at this location. They done gave me the worst food ever I should've known better than go to Mc D's I also ordered five buffalo sauces because I love me some buffalo and they forgot it in the bag so then I had to go back to the McDonald's to ask for it. They gave me three and they said if I give you more, I have to charge you like bro I done paid for it on the app. I took a bite out of my chicken, nugget, immediate stomach ache. That thing was mad crunchy for no reason and not a good crunch either like bone crunch never again I literally feel like throwing up not even capping with you. This is not a troll yelp review. This is real life. Do not come to this place unless you want to be sick and have bad experience and bad food. Thank you for reading. bye I would also like a refund if someone can help me with that:) read more

McDonald's - French Fries - Fast Food Near Me - Lubbock, Texas

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On our way back home from Indianapolis, we decided to make a quick and convenient stop at McDonald's. We had a good experience at the location on 82nd Street. We ordered a variety of food through the app and picked it up in the drive-thru. The sandwiches and nuggets were good, but the fries were neither fresh nor hot. Everyone was hungry, so we ate the food regardless. read more

If I could give this location zero stars I would. They are beyond rude every single time I go. The first couple of times I blew it off, but it kept happening. I usually go to a different location because it is on my way to work. There, they are super friendly and helpful. They have NEVER gotten my order right at this location. Then when I bring up the issue with my order they act like it's my fault and tell me I need to get back in line to go back through the drive thru. Staff taking orders don't listen or pay attention. They ask you to repeat your order and still get it wrong. I will not be back to this locatio read more

This is just ridiculous McDonalds once again fucked up my order again. They have not gotten my order right for quite a while now. the food is already shit but this is bullshit they forgot an order of my fries and they also forgot my sauces and they also didn't give me a receipt so I couldn't go back and prove that they forgot part of my order tonight. If I could leave a zero star review I would but I can't. read more

Avoid this store at all costs. Every time I go here the order is wrong or something is missing. The last time I went, I was told my dipping sauces were in the bag and they were not and I was missing a burger. When I went back the guy tossed me the sack and walked away. Tonight I decided to go back because it's close to home. I asked if the dipping sauces were on the bag and I was told they were. Well, put in your shocked face, there were no dipping sauces. What is so hard about doing your job. All you have to do is flip a burger and make sure the orders are correct. It's not that difficult. I'll never go back to this store and will instead go to the one on Milwaukee because the service there is fantastic. read more

Don't ever go to this McDonald's. It is the worst in service in all of Lubbock. Spent 10 minutes in line at the drive through waiting to pay. Then another 15 minutes waiting for food that never came. I went inside to ask for my food and the "team member" responded to my request for my food with "huh???" Manager stood there and watched it and said nothing. This McDonald's is poorly run and has no business being a franchise! read more

SOMETIMES they get it just right. But by that, I mean "what I expect." Often, however, they get it wrong. Sloppy burgers falling apart in the wrapper, fries only 1/2 filled. Ask for no ice in a drink, but it has ice, and when they "fix" it, they just dump out the ice and leave the cup 3/4 filled. Lazy. read more

McDonald's is so expensive now and the only reason I used to eat there is because it was cheap. The food is below decent, which was something I let slide when it was cheap. But now you get awful customer service and food for 4x the price. read more

if i could put a 0 a do it. Make wait forever on the drive thru. plus always the order was serve wrong. No sauce for nuggets that i ask for the drink is almost on the half and no ice and allways the ice cream machine or frappe machine is damage ugh i hate this place read more

Was told that they were not taking orders due to the kitchen being of overwhelming at the speaker but the other speaker was talking orders. Got my refund. Call the complaint number on the refund receipt. The owner was pretty nice and said that they shouldn't be doing that. read more

Awful experience I'd give 0 stars if possible. They said they couldn't put ice in my drink and then cussed me out super classy

I don't recommend. It was the only place open at the time of arriving in the area. They told my husband they were out of just about everything , even fries! We were only able to get chicken nuggets and some spicy sandwich. I don't usually expect much out of McDonald's anyways, but last nights encounter was pretty sad even for them. read more

Service was terrible all around. Drive thru cashier was not attentive as well as manager when I shared that I was missing half of my order. Worst McDonald's experience I've ever had after waiting 20 minutes and seeing everybody order after me get their order before me. read more

I went this morning at 10:50 and the girl working the drive through was so beyond rude. Gave attitude right off the bat. First, I made a joke about if they could still give me a sausage biscuit and she was just so mean about it. And then gave me horrible attitude with the rest of my order and then she practically THREW my food at me when i pulled up to the window. she was gross. read more

This was the hamburger we received yesterday from this location. As you see it. NO bottom bun, paper thin patty, and cold, hard cheese. We waited about 10 minutes for this in the drive thru when they weren't busy; literally no one was in the drive thru when we came. Something with our order is always wrong when we come here, which is to be expected from McDonald's so, no biggie. But this was ridiculous. Don't come to this location. read more

McDonald's - No bottom bun. Paper thin patty. Cold hard cheese. - Fast Food Near Me - Lubbock, Texas

It doesn't matter what time you go after 9:00pm is prime time I ordered door dash the system is down. Another time I left work at 2am the system is down it doesn't matter the system is always down we don't have this or that sorry your card declined ITS A GIFT CARD fresh out the package I won't be surprised if they last another couple of years read more

I ordered a Happy Meal and they left out the burger. The main course. I got fries, apples, and disappointment. How do you leave the burger out of the Happy Meal??? read more

Stopped by for coffee and they had a picture of a muffin, cinnamon roll, and apple fritter. Ordered coffee and cinnamon rolls! Service was superior and hot! Great job folks! read more

I am so frustrated with this location, they use to be so awesome when they fist put in the double drive thru. I have visited this location at least once weekly. I have to say the service has gotten horrible. The first instance I ordered a Big Breakfast meal, I didn't get a gas brown which I paid for. Okay no big deal. It was obvious the young African American manager was overwhelmed working the pick up window. I went about a week later. I ordered a #4 meal sausage biscuit with egg, hash brown and a large coffee. The cashier window is always an older gentleman with a country accent. I love this guy. Always professional and makes a point of wishing you a good day. Old fashion customer service. I drive forward to the pick up window. Now there is a very young lady there, she is new. Blond hair. Absolutely and idiot. She asked me, what did you have? What I had a #4. What is that? I made the mistake of saying a sausage biscuit. As she is closing the window I say, oh meal. She hands me a sausage biscuit. I immediately handed it back and said, I am sorry I think I told you the wrong item. I ordered the number 4, a sausage biscuit with egg meal or combo. Note she handed me a large coffee also. Which should indicate a meal. He manager, an African American woman was talking to her. She asked me for a receipt. I told the cashier I didn't need a receipt. Since I never had this issue before. She finally handed me the correct order. Today, I went through the drive thru. Paid, same white young lady with blond hair is working the pick up window. She ask me, "you had a sausage biscuit with egg and a hash brown?" I said, yes. I get to the dealer to have my vehicle serviced. She thinks she is cute by giving me a sausage biscuit, hash brown and a large coffee. So now I have paid for two items in separate transactions that I have not gotten. Not only that she thinks she is being smart and won't get caught. Haha, I am going to write a letter the the manager and corporate. To inform them they have a thief on their staff. She what she says then. Needless to say, there are two other locations I can visit. That seem competent for now. read more

Went through DT around 2am, was trying to explain to what i presume is the manager that i had a mobile app coupon & wanted to add more than just the coupon. instead of allowing us to even get a word out she kept cutting us off and basically sounded annoyed and fed up we were even in the drive through. When we approached the window, we saw her take another order and once again seemed annoyed and un-understanding of what the customers were saying read more

I just went to this location after work to get something to eat. This location is advertised as being open 24/7. That's supposed to mean 24 hours a day, 7 days a week, right? Nope! I pulled up to the drive thru menu and was told, "we're closed to prepare for breakfast". I asked if I could order food and she promptly told me no. False advertising is not only a very poor business practice but it has been deemed illegal for many years. If you're not actually open 24 hours a day then don't advertise that you are. It's just that simple. But if you continue to advertise it then you darn well better honor it. read more

2 stars because the food is up to normal McDonald's standards... Let's be honest, we're not expecting Gordon Ramsay when we order. Instead, we're either sating our gluttonous side or trying to make our kids happy. My problem lies in the piss poor service, craptastic attitudes, and the fact that I can't even get a correct order when I submit online and literally spell it out. Drive a little further and go to the one on 82nd and slide. They always have a great attitude and take pride in their work. read more

This specific restaurant was nasty. All of the trash cans were overflowing, the tables and floors were gross, and no one got what they ordered. A family sitting close to us did not get any fries with their order, and our order was missing the kids meal toy and chocolate milk and the fries were WAY overdone. The playground is not toddler friendly- is made for older kids. read more

McDonald's - Nasty overfilled trash cans and dirty floors - Fast Food Near Me - Lubbock, Texas

This is by far the worst experience ever! The meat patties were RAW! Quality control? Food safety? I am literally at a loss for words! These pictures will speak volumes! read more

McDonald's - Raw meat patties. Gross! - Fast Food Near Me - Lubbock, Texas

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So I'd never really had any issues with this location, except for the occasional rude employee, something missing from my order, and the less than pleasant drive-thru. But it's probably not fun to work at McDonalds, employees do get busy and forget things, and the workers can't really control impatient people in the drive thru almost hitting each other. And there's also the manager who likes to have his silver Camaro hosed down by the employees while blocking in the way to get into the establishment from the back. Again, very minor stuff. However, the other night, we decided to go through the drive-thru and get some food. We were in a rush but were told to pull forward to wait on some Quarter Pounders. No problem! We waited around 20 minutes or so which isn't an issue as long as we get what we paid for. But when I got them back home, it took me and my family some number of bites to notice that our burgers were still very pink in the middle. They'd never been that way before so I didn't even think to check them. Within the next few hours we all got very sick with all things stomach related and it lasted until the next day. Because of this I don't think I'll ever be able to go back to this McDonalds or just in general. I really can't even think of their food without becoming nauseous now. It was fine when it was just little things that happened but now that we have been physically sick from their food, it's no longer a place we will consider going. Probably better off for all of us in the long run. read more

This is probably the worst McDonald's in Lubbock. Ordered a bacon, egg McGriddle. It was cold, bacon was way undercooked. Order was wrong at pickup. Nothing else could have gone wrong. Real rating is 0 stars. read more

What this old location lacks in nostalgia, it makes up for with inducing nausea. I walked in and was immediately met by what I can only describe as a strong odor of a dead animal! went in to this shabby old McDonald's with the sole purpose of using the men's restroom. The dirty bathroom actually smelled better than the ordering and eating area. I have the worst headache even am hour after quickly exiting this disgusting location. Pros: the place is small, which made for a short distance to travel when promptly exiting! Cons: the smell! That and being the oldest McDonald's that time not only forgot but pretends to not know. read more

McDonald's - a child and a clown - Fast Food Near Me - Lubbock, Texas

So just in case you're wondering I'm gonna be a whole KAREN!! They say that they're 24 hours but in fact they are not!! They close at 2:30am and will not let anyone else come in! Do you not say you're 24 hours and close at 2:30am! That is literally laziness at its finest!!! So don't expect when I say you shouldn't expect $15 an hour!!! Your lazy And it shows!!! If you don't want to deal with drunk people that's perfectly fine!! However say you close at 2am!!! Because us bartenders that live in the area It sucks!!! Don't lie!! McDonald's please get it together!!! read more

Had a lunch rush and kept getting my order wrong ! But the manager of the day was awesome came out and was very nice and caring !

Allways giving food without utensils and syrup and all the times the ice cream machine was down im being 6 months with the same excuse in here so why they makes promotions about sundays bahhhh hate this please i just come because is the one close to my house read more

Used the drive through yesterday around 11:30 AM, ordered 2 for $5 Big Mac and Quarter Pounder w/ cheese, and things were going well. An older very nice gentleman was the cashier, the guy who gave me the food was pleasant as well. I had high hopes! Less than 5 minutes to get home and I open the food, it was old looking, lukewarm, and poorly assembled. While nuking my food to heat it up, I was shaking my head thInking McDonald's is pretty good when the management and staff care about their job performance. That's not the case at this location at all. read more

The dumbasses want a raise? They already steal from you at the drive thru. I very seldom get all of my order, or ketchup, or the right drink. This McDonald's should be called McSpecial Ed. Ridiculous how people can't follow simple instructions. Make the drive somewhere else. read more

Seriously. Thanks for the stale chicken nuggets and the crushed bbq sauce at the bottom of the bag. THIS is why you don't make $15 an hour. YOU HAD ONE JOB read more

Wifi is 00.010mg that's slower than the slowest dialup from 10-years ago. the buns on the burgers are not supposed to be hard but they are yes I had to send it back. my medium fry was half filled I had asked for him to fill up the container really. the iced tea is made from faucet water I don't drink their iced tea anymore I don't like Coke but at least you can't taste of water its made with. read more

i have never once gotten an order correct from this damn place. today, I ordered my food with a side of big Mac sauce. they gave me my bag and I was missing a large fry and the sauce. so I tell them that and they said it was in there. it was not. so they take the Bag back from me???? then tell me to pull up to the order pickup further down and I've been sitting in line for 20 with no food. i would really consider getting new employees who respect the fact that IT IS THEIR JOB TO GET THE ORDER CORRECT. I've worked in the food industry and it is not that hard to read the damn computer. every single time I get treated horribly. I understand that this is McDonald's but some of your employees need to learn to act like an adult and do their job right. absolutely ridiculous. They also took my receipt. read more

Went there for some breakfast and wanted to order some iced coffees but they tell us they are out we still decided to order some food they pull us forward and we have to wait 30 minutes to get our food when the guy brought it out I tried to ask him why they were out of iced coffee he tried to brush us off so some chick walked up carrying an iced coffee for the person behind us and rudely asked what are we waiting for read more

This McDonald's is the worst!!!! Do not come here! Lady scratching her corn rolls trying to figure out the mobile orders 20 minutes I waited!!!! Finally I went to the drive through and was able to get it faster! I changed my mind and asked for a refund. Never again this place is horrible and grosses me out. read more