I never have good things to say about fast food restaurants but I was very satisfied with my visit today. I originally came here looking for the hello Kitty kids meal set and asked the manager to tell me which character they had in stock. He wasn't annoyed at all and he helped me look, but I ended up getting the spicy chicken nuggets à la carte instead. To my surprise, It was so crispy and brand newly fried and didn't taste stale like other McDonald's usually do. On my way out one of the workers even opened the door for me !! isn't that shocking? I truly had such an amazing experience at the McDonald's today. Just pleasantly surprised all around ! The restrooms are also super clean and smelled really fresh. Overall a very high end McDonald's location. read more

It's always hard to rate something as ubiquitous as McDonald's. Do you grade it versus their own standard or average store, or do you rate it objectively versus other food alternatives. I think the latter makes sense. I do love a Big Mac - that's something I've always really liked, and even though they're not as good as they once were (my hands didn't grow that much - they have to be at least 20% smaller than they used to be), I still enjoy them. But McDonald's food overall is just not very good. Nor is the value any longer. There's really barely a reason to go there anymore unless they have some big promotion or you want something nostalgic. Anyway, I had a McChicken sandwich as you can see in my picture. Picture maybe 4 nuggets that combined into one larger (but still objectively small) patty and then put it in a really artificial bun and put some sad lettuce on it and you have a McChicken. It kind of makes me sad just to look at it. Tastewise, I mean it's edible, but not really enjoyable. The fries (not pictured) are not even really that good anymore. I seemed to remember they were a darker golden color, crisp. But the latest time we had them, they were kind of limp. So higher prices, not very good food - it's kind of amazing that they get a lot of business. read more

McDonald's - Storefront (a little tired) - Burgers Near Me - Los Gatos, California

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Came to this McDonald's to get a sausage McGriddles using my birthday offer on Sunday. I tried to use curbside pickup at first. However, there's a glitch in the app and I couldn't enter the stall number. I ended up going inside to pick up the food. I hadn't had a McGriddle in ages. Even though it's probably not too healthy for me, it tasted pretty good. The sweetness of the McGriddle was quite enjoyable together with the savory sausage in the middle. When I ordered the McGriddle, I noticed that there's a 50% off offer in the app. Since I was craving for French fries and had saved up enough fast food quota, I went back again to pick up an order of large Fries using the offer later. This time the curbside pickup worked, and the staff delivered the food to the car. There're always some good deals using the app; staff at this location were efficient; food quality was consistent as what you would expect at a McDonald's. read more

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Not happy with this place at all. Skimped my fries. Left off my extra 2 patties on my Big Mac.... Manager is loud and condescending. No wonder employees make mistakes. Oh yeah, no drink refills either WTF?? I'm not loving it. Doubt I will come here, again. read more

McDonald's - Skimpers.. - Burgers Near Me - Los Gatos, California

Plenty of seating, food was delivered to our table, but NO iced tea refills! That was disappointing.

The stuff at this location is incredibly rude. I had an issue the last time I was here, but I visited the drive-through this morning and when I asked the associate, if I was able to use the deal that I had claimed in my account, she rolled her eyes at me and said that I could only get points. What she was saying didn't really make any sense to me, but I paid and left because she was getting angry at my very simple question. I decided to give this drive-through another shot after my last experience, but I definitely will not visit again as it seems the poor attitude of associates is consistent. read more

After reading all the recent reviews. I feel the same way & won't write everything, but I have experience the rudeness, harassment, & aggressiveness from the leader. The GM or Manager lady truly doesn't know CUSTOMER SERVICE. The tension amongst the team is sad and it irritates me. I feel bad for the employees. Nobody should have to work in such environment. They need to speak up. I also will escalate this to corporate. read more

They used to be one of the best McD's but after their "drive thru" remodel they Can Not Get anything correct. Order at the drive through and they tell you to park and wait, food always cold and everything salted beyond belief. What Happened???? read more

They gave me a refresher with black bits of whatever. They need to clean the ice machine

The food was below average and service...what service?? The top bun of my quarter pounder was smashed & the majority of the fries were only 1-1 1/2" long. So basically looked like I got the end of an old batch of fries; they weren't hot when I got them. I had to wait at the drive through menu for five minutes to give my order & there was only one person ahead of me. The person who handed me my order did not speak to me, he just handed me my bag & my drink. Then he just looked at me until I left the drive through. read more

McDonald's - Tiny cold French Fries - Burgers Near Me - Los Gatos, California

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This place is the absolute worst. They cannot ever get an order right and they can't ever even give you napkins in the drive-through lane. I mean the guy that hands out the food is a moron... then there's the way they present the food. They just don't care they they're so rude. They're so lazy. I just ordered Delivery. This is how the food looks. My sandwich looks they didn't give me one of the two sodas that was supposed to be there. These guys are ridiculously bad at their job jobs. read more

McDonald's - Burgers Near Me - Los Gatos, California

The staff is really worst specially the lady manager and this is not first time and after watching 3 4 times I am putting review, either she is racist or don't know customer service. Really bad really. read more

I have never seen a place with so many incompetent employees! It never fails that they mess up our orders at this location! The be if my coworkers orders a cheeseburger with EXTRA onions. It always comes with no onions? I shouldn't have to open her burger to ensure it is correct. We order the snack wraps with extra cheese, it still comes with just a few sprinkles. Today in our order, there was a meal with a large Coke. We were given a Diet Coke. Management has been contacted before and the errors still persist. I will be calling the corporate office again. There is a male manager that is very thorough and takes the time to ensure our orders are correct. I just saw the woman today read more

14 minute wait for an ordinary meal (McMuffin, Hash Browns, Coffee). The lady in front of me ordered just a small coffee and she waited 12-13 minutes. Staff not friendly. They try not to acknowledge you by not making eye contact. You have to literally grab someone to get their attention or you will be standing around for a long time. This is for anything. whether its ordering at the cash register, inquiring about missing items, asking for condiments, or just wondering what the heck is up with your order. And don't get me started on kiosk issues. If you are a walk-in, prepare to be aggressive to get service. My observation, management prioritizes drive thru orders over walk-ins. One can see them fulfilling drive thru tickets ahead of walk-ins. Perhaps the drive thru service is measured metric vs walk-in orders. read more

Passive aggression is through the roof! Placed my app order yesterday morning. On pickup. I was asked the code number. Of course, the code number is emailed so it normally arrives hours after pickup time. I mentioned that I hadn't yet been given a code. The guy on the speaker asked me to repeat my name three times. Being the only car in the drive through should have sped up this process, yes? McDonald's, please fix your app and please spend money on adequate counter people. read more

Placed an order for pickup through the app for the drive thru pickup, and arrived at 6:53. At the window I was then told to park in the curbside pickup when I had selected drive thru- for pickup. I then sat in the curbside spot and ended up having to go inside as I still didn't have my food by 7:08. read more

$21 for 2 tiny extra crispy chicken sandwiches, 2 small milkshake's and 2 fries. Service: the service was good, fast and the guy that took our orders was nice 4 stars. Inside: clean and roomy but if you have never been to this location it's kind of confusing where to order 4 stars Food: shakes and fries are spot on for Mc Donald's. However the crispy chicken sandwich comes with a small DRY patty "nothing else!! "Unless that is if you pay "Extra" for tomatoes for their "deluxe sandwich "what a rip off!! I even had to ask for some dipping sauces otherwise I would've walked out of there with just a plain dry sandwich. 1.5 stars read more

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If I could give negative one thousand stars, I would. This is the worst McDonalds I have ever been to in my entire life. I've lived in multiple states and travel via car often, so I've been to a LOT of different locations. Hands down, this is the absolute worst. One of my children has many allergies. She can eat their hamburgers and apple slices that come pre-packaged, but legitimately that is it. Nothing else. No fries, nuggets, apple pies, nothing. At ANY and EVERY other location, I can get her a hamburger, plain, and sub the fries for a second pack of apple slices. It's never an issue. Hell, they have a button to sub apple slices for a second fry, so why would the opposite be any issue? It shouldn't be. I know. This location however, is apparently incompetent. I make the request at the window. The male worker says "We can't do that." I ask "Okay, can I just not get the fries. She's allergic. I do not want the fries put with her order." "We don't have a button for that." Of course I'm starting to get frustrated here. "I don't care what buttons you do or don't have. Just don't give me the fries. I'll pay for them, and you can go throw them away. I don't care. I just don't want the cross contamination in her happy meal box." "We can't do that." "Okay, fine. Ring it up however you need to. I'll just hope she doesn't get sick." "Okay, pull forward." (Real nice customer service here, right?) Please see how I was not told where to pull forward to. I pulled to the first window, but it's vacant. I sit there for about 45 seconds or so, waiting for someone to show up. But I also know that all fast food places are tracked by how quickly they churn out each car - and despite the terrible service, I don't want to be the cause of them getting a bad score, so I pull forward to the next window. Here I think I'm helping, doing a good thing! NOPE. There's a female at the window. She looks out at me, leans out the window and looks behind me. Looks at me. "You didn't pay." "There wasn't anyone there. But I can pay now." I have my phone in hand to pay via Apple Pay. I'm ready, trying to be patient, and I just want to get my kids food and leave. Hah, jokes on me. We're just getting started. She walks away. Without a word! Some guy comes up, and says "give me your phone." I literally laughed. "Uh. No." He purses his lips, pauses, and says "Ma'am, I just need your phone." "Sorry, but I'm not giving you my phone." Apparently everyone else in the world is okay with just handing their phones off to complete strangers? But not me. My entire life is on my phone. I will NOT risk some fast food worker dropping it and breaking it. Especially at a place that can't figure out how to swap fries for apple slices. He continues to say, with pursed lips and a pause, "ma'am, I just need your phone for a minute." "How about you give me your phone so I can go drive around the block for a few minutes." "What? No." "Exactly." "I'm just going to walk to the back with it." "No, I will park and come inside with my kids, and pay at the counter. I'm not giving you my phone. Please stop asking." "You can't pay at the counter. We would still need to walk it to the back." "You can cancel this transaction. And re-ring the entire thing at the front counter. The same order." "No, I just need your phone for a minute." At this point, my teenager in the front leans forward, looks at him, and says "Dude. She's not giving you her phone! Let it go." I continue, trying to actually solve the problem. "How about I come inside to the counter and buy a gift card. Then you can use that gift card to ring out the order." "You can only by a gift card with cash." "What?!" "Yes. If you won't give me your phone, you can give me a card." "I don't have any cards on me, that would have been the first thing I would have done." "Well you can drive around and pay at the window." "I am not waiting in line again because you couldn't keep your employee stationed at the window, or have a sign up saying be right back, or even bother to tell me while I was ordering, to go to the first window. I have somewhere to be. I'll come inside, but I am not waiting in this line again." And here's the kicker. He said "well if you don't want to pay for your food-" "Don't you dare. I am not trying to get away with a free meal. I have come up with multiple solutions, and you refuse to even consider cooperating." "Well, Karen-" "Abso-fucking-lutely not you little shit. I have been nothing but respectful to you. You have no right to call me a Karen just because I'm not going to wait in line again or give you my phone. If you drop it and break it, I have zero access to manage my life. I don't know why that's so hard to comprehend!" At that point I drove off. There was no point in trying to solve the problem; it was obvious he had tunnel vision, and only one solution - taking my phone out of my possession, to another part of the restaurant, where I could not see him. Absolutely NOT. read more

*Convenient for gymnastics moms (and dads)* Self order kiosk Ordered: Chicken nuggets Ice cream Frappe Icee coke Fries Seriously walking distance to a lot of great places Safe area. Watch out for the wet floors at the entrance. They seem to be constant mopping it. Recommend for convenience. read more

This is the nicest McDonald's I've ever seen in my life. Redwood trees, beautiful outdoor seating. Very woodsy and wholesome. Ultra safe for kids. A perfect rest stop if you need a quick breakfast or lunch break during holiday traffic on Highway 17. Ample parking. None of the usual weirdos you find loitering in every other city. If you need to give the kids a break on a hot day, this is the spot! read more

McDonald's - Super woodsy and quiet. A really nice stop! - Burgers Near Me - Los Gatos, California

I left it slide 2 times but this time it's too much already I've gotten food here 3 times the first 2 times my foods patty was purple and red and tasted raw and it looked rotten and today I ate some again giving it another chance and now I'm throwing up and feel sick worst McDonald's ever read more

W place W place W place W place they gave us extra nuggies which is hella dubs, preciate yall read more

McDonald's - W dog w food - Burgers Near Me - Los Gatos, California

I love this place - Hates to see me coming after a night out... This made me upset because their service is typically sooooo good,; however, on this fateful evening, i was looking forward to eating a scrumdilidumptious apple pie. nethertheless, they had none. this one lady offered me cookies and a strawberry cream pie instead. this made me really sad, because WHAT is a strawberry cream pie anyway??!!!??? so i accepted the goods, hoping to receive AT LEAST 5 cookies for my trouble. imagine my surprise when i open my bag to find TWO cookies and NO pie!!!! DO. BETTER. MCDONALDS. read more

I will never go into McDonalds in Los Gatos ever ever again. I have been a loyal customer for 40 years. I'm a senior citizen and have lived here all my life. McDonalds here used to be a nice place where seniors and others felt safe, welcome and meet with friends. The last 3 or 4 years, it has become a virtual nightmare. The service is terrible. The people who work there are extremely unfriendly. The food is dreadful. It is dry and they charge you for dressing. Many of my friends have not gone back there because of the general condition of it. I witnessed something fall on the floor and it was picked up and they possibly put it on a sandwich. Over the past 4 or 5 months I have made a total of 4 complaints Two complaints were about receiving the wrong order and the other two were about the disgusting crispy chicken dry sandwich with only a piece of a pickle included. That sandwich I ordered several times and each time the chicken was uncooked. it was like a piece of rubber.I told them that they should adjust their over because I couldn't even eat it and I had to throw it into the garbage. I ended up with a bacteria infection due to uncooked chicken. Anybody who orders this chicken sandwich should check before they eat it to make sure the chicken is cooked before they eat it. The manager, Rosie, confronted me the last time I went in. I told her that i couldn't eat what I had ordered. Rosie responded in a very rude, arrogant and agressive way and said to me. "If you don''t like the food, go somewhere else" "I don't like people that complain. You have complained 4 times. This comment was again made to a customer who has been going to McDonalds for 40 years and never complained until recently. As a lifetime citizen of Los Gatos and a loyal customer to McDonalds, I am insulted by the rude behavior of this manager and the insulting way she talked to me in front of other people. It was very embarassing to me. I guess McDonalds doesn't care about their customers and they don't like complaints. They just reply "Go somewhere else". Now Rosie has refused me coffee even a the dry through window. McDonalds Los Gatos should be investigated or go out of business. read more

I have been making regular visits to this McD's more and more, once i noticed the burgers taste so much better then they have for a very long time. So many years ago, the little chopped onions were cooked on the meat.... then, they changed the procedure and placed them on the bun. That changed thr flavor. It seems as though, this store has the right idea, cause if I'm not mistaken, they ate cooking the onions on the meat. The cheeseburgers, mcdouble, double cheeseburgers taste like how I remember them when I was a little kid. This is now, my favorite McD's read more

McDonald's - a close up of a donut with ice crystals - Burgers Near Me - Los Gatos, California

To be honest I don't know what the other reviews are saying. It's always perfect . dine in is sometimes crowded but usually great time in delivery (website and phone) and takeaway from This branch. Drive thru great as well. The quality is good & friendly staff. McCafe is very nice as well, great addition. Their McCafe desserts lattes & frappes are so nice, but I wish it was available for online order & delivery (McDelivery.eg) . Only complaint is that there are sometimes many many people in the parking lot & outside (next to the door) who aren't social distancing or wearing masks. Understandable as it's open air but very dense amount of people so it would be advised for them to be more courteous of others around them, atleast near the door. Sodic enforces this for the whole strip mall read more

McDonald's - Burgers Near Me - Los Gatos, California

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Horrible service an bad attitudes. I'll never shop there again. I could not get waited on. Even though there were at least ten servers. No stars. read more

Live close by. I get breakfast sausage egg muffin here often. Is always quick and fresh. One time I need help on the app error, the lady at the cashier was helpful and friendly. read more

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This McDonald's has the lowest prices that I've found in the area. I really wish they had a drive through though! It's really convenient to order on the app and park at the front and pick it up at the counter. They're super consistent and I haven't had any issues. read more

First, I asked to have 2 freshly made filet of fish + Med Fries. Then pulled up to window where there was no one there. So, I pulled up to the next window where this guy said I need pull back to the unattended window. When I pulled back to the first window, this guy started telling the reason why he was not at the window. I paid and they told me to park in slot #2 and wait for my food. About 5 minutes later I get 2 freshly made filet of fish and cold fries. I told the guy who brought me the food that the fries were cold. No hablar ingles. I go inside and tell the manger that my fries were cold and he said I did not ask for hot fries. $20 bucks for 2 filet of fish and 1 med cold fries. The manager says, he gave me cold fries because he cannot let them go to waste. This place is running amuck. I'm done! read more

A lot of the negative reviews below seem to be people showing up at closing or having unreasonable expectations for a McDonalds. This is a great little place that's been there for decades. They always used to play classical music inside. I tried the online app ordering this week on free McChicken day and it was brought out to my car super fast. Good food and great service. Who cares if it closes at 9 PM? Go to Jack in the Box! read more

Average McDonald's. They are good about social distancing and being clean but there is isn't much more to say about this place. The main issue here is that there is no drive thru. read more

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Just went in tonight, 9/24 at 6:30pm and had absolutely the worst service I've ever experienced. We stood at the register for 5 minutes before my daughter pointed out there were computers we could order our food from. Meanwhile, there were 3-4 employees who made eye contact with us standing there and they didn't say ANYTHING. One kid asked his manager to come help us and he just looked at us and ignored us. Went right back to making food and getting orders together. When did customer service die? If you want us to rely strictly on robots to place our order then the least you can do is DIRECT me to the damn thing! On top of that the tables were filthy. Never coming here again. Drive to a different McDonalds. read more

Yesterday while I was waiting to get my food from the drive thru window, I got to watch the employee pick at his cuticles and eat the rewards. It was awesome! read more

Came in here an hour before closing time on Sunday 4/2/23 and the employees were super nice and helpful. Clean restaurant, fast food, and the food was hot and delicious. The manager was also very polite and professional. By far the best McDonald's I've been to in awhile. read more

It took 35 min (not an exaggeration) to get two happy meals and two adult sandwiches. First they were out of fries, so we waited for a new batch. After seeing other people get their food with fries, we asked about our meals 3 times, each time being told it was coming soon. On the 4th ask, it was discovered that they had given our food away to someone else and had to remake it. read more

Are order was wrong they we ordered 2 McFlurrys one 6pc nuggets and it costed us $11 they didn't give us the right change and they only gave us one McFlurry big waste of money and time also the service was really bad don't come here Trust me read more

I always view badly reviewed fast food chains with a bit of suspicion. People love to dump on the big guy. You also get reviewers hitting a fast food store & seem to expect a 5 star meal. McDonald's is McDonald's. It's going to taste basically the same everywhere. That's actually what we want and expect. Furthermore, most people who come here & get exactly what they expect & want aren't going to bother leaving 4 or 5 stars. So I'll give the good first. Nice area (how that reflects on McDonald's, I don't know but it does mean you're less likely to run into bums & loiterers if that type of thing scares you or your kids), restaurant's clean and the bathroom is nice & not locked which means you can stop in & use it without having to make a purchase which matters to those of us whose work doesn't place us in an office building or campus. The food: Fries hot & tasty, Diet Coke fine but the McCrispy was strangely stale so mostly unsatisfying. A bummer when your main dish is below the usual standard. For me, though, the NO REFILLS sign made it clear to me that I will not likely eat here again. Personally I like to chill and relax a bit on my lunch break & the free refill is a must. Why they do this indicates extreme cheapness on the part of the owner. Even at $1.69, the soda is approximately 98% profit. How many refills would every consumer have to order to cut significantly into that? You could get 20 refills & make minimal impact. There's literally 8 other burger places within 10 minutes of this place. Last I checked, they nearly all gave a free refill. What a joke So anyway if you must have McDonald's, wade on in but be aware of the shortcomings. Now I'm gonna take advantage of the only strong selling point here & use the restroom one more time before I head out Happy eats, my friends read more

This is the branch in Campbell. I have ordered a soft-served sundae, apple pie and Oreo McFlurry. All were good except the apple pie - it was cold and dry. Service could have been friendlier. I can't say much about the ambiance as I did drive-thru only. read more

Two times in a row now I've gone in there same dude with his political statement tattooed on his arm... I can't believe these people make $20 an hour they should be making five.... Can't get an order right for the life of them. Every time I go in there they mess up my order... Asked for a hot coffee they made it cold. Said I wanted it hot then they asked me to go park in number one even though there's no cars behind me at all in the drive-thru at 6:30 a.m.... then they're looking at me funny out the window probably cuz they're spitting in my drink.. I just left.... Never going back here again.... McDonald's should seriously reconsider who they hire especially for the amount of money they have to pay the incompetent people.... read more