I'm leaving this review based on my reporter frjend who was working in the area and I left her own good review on Facebook, but I thought that was a great shout out, and I wanted to share it here: The McDonald's at Florence and Figueroa in South LA, is one of the cleanest, best run, fast food restaurants I've seen. They may have bulletproof glass on the counter, but the people are wonderful, including the nicest security guard l've seen in a while. Even the woman who I gave some money, to get food is very sweet. The bathrooms are spotless and the place shines with the pride of the employees, who run the place very well. Whoever is running this location knows what they're doing and made me covering a triple shooting up the street for FOX11 LA, much more pleasant! Thx! read more

I love the attitude of the short blond hair black lady, we got there at 10:59 and they still served us. Felt special considering she said they usually turned people away. You were so funny and sweet. Always keep that attitude read more

Victor the Manager is rude/disrespectful. He needs more training. Please check your food and keep your receipt.

These people work so hard to keep this place clean the food taste delicious and I am so thankful for McDonald's. I'm going to end them. This particular location has a lot of fun music from the app is super easy but sometimes I still like to go to the real person the girl was very quick and very helpful. The old standby is burrito plus the extra one things to rewards in the sugar-free vanilla iced coffee. Let me tell you nothing puts the sweet bag in my sugar again yummy McDonald's burgers. These guys do a great job !! read more

McDonald's - Fast Food Near Me - Los Angeles, California

To Whom It May Concern, I am writing to formally report a highly unprofessional and unacceptable experience I had at your McDonald's location. I expect this complaint to be taken seriously and addressed by management and, if necessary, escalated to corporate oversight. On [06/09/2025], I visited your drive-thru. I was behind another vehicle and waited several minutes at the ordering speaker without any communication or greeting. After three full minutes of silence, I asked aloud if the location was open. I received no response. I proceeded forward to the second window, where there was also no employee present. When I reached the third window, I was shouted at by an employee who claimed someone was at the ordering speaker. They proceeded to refuse to serve me, even though I was attempting to purchase a simple coffee. When I asked to speak to a manager, the situation escalated rather than improved. The manager on duty was dismissive, confrontational, and completely unwilling to acknowledge the breakdown in communication or take basic accountability. Instead of resolving the issue, the manager instigated further hostility and excused the behavior of the staff. To make matters worse, a drive-thru employee named Miguel--who I've had issues with before--mocked me and laughed at me during this visit. This is not the first time he has behaved unprofessionally. In a previous incident, Miguel served me scalding hot coffee without a lid, which resulted in me getting burned. I reported that incident, and I believe he now targets me because of that prior complaint. I am deeply concerned that your staff: * Refused service without cause. * Failed to communicate properly at the ordering station. * Reacted with aggression when questioned. * Allowed personal bias and retaliation from a previous incident to impact current service. * Showed a lack of basic professionalism and critical thinking required for customer service. This is unacceptable for any business, let alone one operating under the McDonald's brand. I request: 1. A formal apology. 2. A review of staff training, especially regarding customer interaction and drive-thru procedures. 3. Reassignment or disciplinary action for employees who engage in retaliatory behavior. 4. Clarification on how complaints like mine are being tracked and followed up on. I am a paying customer, and I expect to be treated with respect and dignity. I hope your company will take the necessary steps to correct these issues read more

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I been to that McDonald's like twice and they have the worst customer service I ever had I just came from getting my food n the girl giving the food was all on her phone not even paying attention to her giving us the bag of food or asking if we need anything else never again I would recommend u not to go there read more

This is for McDonald's on Vermont Ave in LA. This is the first time that I was told there was no butter for my pancakes after I made the purchase. How does this happen don't you have to have back up? read more

An employee literally pushed me and my toddler out of the way to use the restroom we thought she was stopping us from using it to clean it but nope she had to go first :/ Red flag should've been the cat fight we witnessed inside between the ladies of the night that roam the place for us to not use those restrooms who knows how many stds live on those toilets read more

This was my second time... well you can say it's my first time trying this McDonald's. Because when I came to this McDonald's last Sunday morning... they said they were out of everything except orange juice for beverages. So I left. This time I actually gave it a try. I really needed a coffee to keep me going for a rather long day. The long line of cars wrapped around the street. I was close to leaving again, but I was desperate! I was in the line for about 5-10m until I decided to just order online and walk in because I noticed people were coming in and out much faster that way. I went inside. Hmm. I should mention a sign stood out to me. The sign on the front door said "No nudity allowed..." that certainly did not make me feel comfortable whatsoever. What would I expect? I don't know. Just had to hope for the best. The dining room was closed. And like I mentioned, people were walking in and out with food. I think a lot of us opted for that which made the food line rather long and tight. Those who were waiting were mixed with those wanting to order. What I am trying to say it was extremely packed. Would I come here again? No. First and last time. Just please be careful! read more

This McDonald's closed there doors at 7pm on a Wednesday when it clearly closes later. When asked why the manager hung up and did not allow anyone to leave a message on 323)244-6227. He needs to be fired and is giving McDonald's a bad name. Horrible service calling thier customer service and regional manager this is ridiculous! Wish I could give it negative stars read more

No Refills ! Food is dry ,the workers act like they are doing you a favor . They petty everything... worst McDonald's I've ever been too. Lost my service!! read more

Cool love this place drive through is bad Can't help there fries love it It's very affordable to come and eat here read more

McDonald's - Cool - Fast Food Near Me - Los Angeles, California

Florence and fig I'm finna sleep at that micky D's - Ketchy The Great Long Love The Great read more

This review should have been done on the last week of September. I've been to this location plenty of times. Service has always been awesome. Now that I yelp I wanted to personally thank Raphael for being so polite. Honestly I wasn't in good spirits when I got there but I was so impressed by the way Raphael spoke with me. He didn't sound annoyed like other team members that work the drive thru at other locations. He was very patient and professional. When I got to the pick up Alma is another who made my day. She had a warm bright smile and was very polite when getting my food ready. This location is one of my favorites but I just had to spell out why. read more

Bad service. Somehow you can only use a car through drive thru (no motorcycles) even when they have the inside closed. Costumer service has no etiquette. They also take forever and have no idea what they are doing. I heard the person inside say she was lost and didn't even know what order she was on. read more

Worst service ever, employees are always upset, food orders are always wrong, if you go back and complain about the order they get mad and make it as it's your fault. There's zero management. read more

One of the dumbest McDonalds to go too. Online says they close dine-in at 10:00pm. Their door says 9:00pm BUT (surprise, surprise!) they close even earlier!... At 7:00pm... read more

This review is for the mcdonalds on 505 w florence ave, 90044. It is my hope that the higher ups take action straighten this mcdonalds out. I have never had a problem until I met this mcdonalds. I have had nothing but HORRIBLE experiences at this mcdonalds. I drive for Uber so I visit mcdonalds on the daily. All the other Mcdonalds are up to standard and I would rate 5 stars, except this particular one. I have yet to actually receive my order correctly (3 times this has happened, have my coupons not work there (they work at ANY other mcdonalds), be overcharged for them screwing up my order and offering things I dont want, and the manager doing NOTHING about it. The times I go was when I was coming off work to spend time with my daughter, getting her a little something (in addition to myself) from there. I want a simple smooth experience, and this particular McDonalds is the only one who continually screws this up...CONTINUALLY! This is on top of their 1/2 hour lines. I now have to drive two extra miles out of my way to get decent service at any otherMcDonalds. The fact I have to do so is laughable. read more

By far the worst one I've ever been to. The men's bathroom is disgusting there is only one toilet. Missing urinal place feels dirty! I hate franchises for this reason. All bad avoid! read more

McDonald's - a bathroom with a tiled floor - Fast Food Near Me - Los Angeles, California

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I'm so disappointed with this McDonald's what are they trying to feed us I made a large order and one of them was chicken nuggets and trust me if you took a look at what I'm about to show you makes you think twice. Manager said its was burn and it could be the oil..if it was like that then all of the nuggets should look like that too. Sorry I'm not stupid. read more

McDonald's - this McDonald's what are they trying to feed us I made a large order and one of them was chicken nuggets. Read my comment. - Fast Food Near Me - Los Angeles, California

Usually come here at night when I'm starving! It's a McDonald's so standards aren't to high. Make sure you request your fries fresh! As well as chicken nuggets. There ice cream machine is "out of service" from time to time. That's just because they're lazy to clean it and refill. If a McFlurry is why you're going go to Manchester and Main they haven't let me down yet. read more

This particular location always closes before actual business hours. I've experienced the at least 6 times in the drive thru -- not even exaggerating. read more

They are very rude. I called on the phone to complain about an order and while I was talking they clicked on me twice. They were no help. I don't know who answered but I hope they're not a manager because they shouldn't be a manger with the way they run the store. read more

Worst customer service ever!!! I was overcharged for my meal and on top of that I was missing some food. Once I told them I was missing some food they wanted to charge me even more! So ridiculous, Spoke to the manager and she gave me such a nasty attitude. I understand it's McDonald's but that doesn't give them any reason to treat customers like crap. As a manager she definitely doesn't know how to value customers. Half of those employees have no clue what they're doing. Maybe that location should invest on how to better train their managers and employees. People stay away from this location, not worth it!! read more

Breakfast time Wanted a quick breakfast I could eat in the car while battling traffic on the 110. Stopped by McDonalds to get my fatty breakfast fix. I always order the same thing, the sausage mcmuffin with cheese, hold the egg, hashbrown and an iced coffee. I ordered my daughter the egg mcmuffin with hashbrown and orange juice. We were both satisfied and the lady in the drive thru was very nice. The food was fresh and hot, well at least as far as fast food goes. read more

Stupid ass workers. I clearly stated my order and they gave me the wrong one and made me pay again.

We ordered four sausage McMuffins and at first we got two sausage McMuffins for 4.50 then we ordered a other but then they charged us two sausage McMuffins for 11.84 after that they were super rude read more

So... Decided to have the infamous big breakfast and the drive thru is closed, the man cleaning tells me to go inside. There's people inside, employees sitting in the seats and a few people but no one bothers to open the door, not to be courteous, not to explain. Apparently, the system is down. The guy cleaning outside told me after I asked. It's understandable when there's things out of your control, but to have managers and workers sitting on the tables while customers are trying to open the door and figure out what's going on with no sign or anyone acknowledging is simply plain RUDE. Here's a tip, when your system in down write a sign at the door! read more

This is one of the worst McDonald's I've ever been to, I been living in the area for over 20yrs, and every time I go to the drive-thru their craft coffee machine isn't working. The managers seem not to do anything about it neither, it never fails when I go through. I have been to other McDonald's and yes there machines have been out BUT when I have gone back they are working. It just comes to show the customer service they offer. I wouldn't even give them half of one star, this place is just garbage! read more

I was appalled. Even though I will not say that the stuff is directly rude towards people in any way, I will say one thing; they act disrespectful. I was waiting in line to purchase food from the drive-thru, and observed as police officers approached the window of the drive-thru. I heard as the officeted asked for a cup of coffee. The staff member walked to the back, returned to the officers and turned them down and sent them on their way. Very disrespectful to first responders. That's a true shame, I hope that changes soon. Very horrible how police are treated nowadays. read more

The staff isn't as responsible and as attentive as they should be, I went by yesterday the drive thru employee made me repeat myself more than three times, the employee at the second windows didn't complete my order. This is by far the worst McDonald's I've been to in all of Los Angeles, California. read more

They just told me that they closed. It says they open 2r hours a day..what???? I'm hungry

I looked on yelp it's open but the door is lock. We knocked the door for ask. A man inside told us it's not open yet and then we asked him what's time open ? He doesn't say anything. So bad !! read more

I brought my kiddos in for a happy meal to end our sunday right, and they end up disappointing my daughters because they ran out of toys. Wt* how does a big corpprate restaurant run out of toys for the happy meals. I dnt think this is right but ok ill let that slide then the restroom is dirty and the womens is out of order so as im doing my vusiness in theem urinal dome lady comes in the restroom it tripped me out. Managers have an attitude and make faces when u ask for condiments. One of my worst mcdonalds experiences by far. Come on the happy meals are a main staple of this business still tripped read more

The worst McDonald's I've ever dealt with. I live in the area. The morning shift manager is rude af. They never have ANYTHING. Nothing works. They have their own weird ass rules and love telling you that they're not corporate; so I guess that makes it ok not to carry things you would expect from any restaurant. They're always changing things and always missing things. It's ridiculous. Definitely low quality and bad service in the last 4 years of coming to them. I try to avoid them if I can. DONT WAST YOUR TIME. Drive 5 minutes and get better service and all your food! read more

While visiting this particular McDonald's and placing my order, I specifically indicated no cheese. Well to my dismay the sandwiches had cheese on them. Upon making contact with staff at this location I spoke to a staff member who identified herself as Cerla. Please note that she was very dismissive to my concern as to the sandwiches not being made as specified and spoke in a rather defensive tone and stood firm on the need for me to return by tomorrow; I shared with her that this particular area is not an area in which I frequent regular as I could return by the weekend. Cerla indicated that there was nothing that she could do and continued to be rather defensive. I inquired as to whether I could get my money back and said no. Upon inquiring as to whether I could speak with someone else she began to indicate she could not hear me but then said she was the only person that could be of assistance. While I frequent McDonald's on a daily basis, not this particular but in my experiences they have been nothing short of professional and maintaining a smile on my face. The customer service in which Cerla provided was very disappointing and it questions the continuity of customer service it we she provided on a daily basis. Cerla referred me to call a toll free number with my concerns, upon me asking her to repeat the number she yells out OH MY GOD. Please note that this particular McDonald's is higher than others as a hashbrown is $2.09 while in the surrounding area it averages $1.69. The senior coffee is $1.25 compared to others ranging between.75¢ and .89¢. It saddens me to see that the service within the inner city is poor and appears to be the norm, this is not okay. read more

This is the nearest McDonald's I have to my house but I don't want to go to it because the customer service isn't good and there always out of something .... Plus the drive-through line is always so full and is always slow.. good overview is A-OK location. read more

The food and service here, like at most McDonald's, is ok. But, this particular McDonalds earns it's 1 star rating for the faulty lock in the men's restroom stall that kept me trapped in there for 20 minutes. read more

Victor this one is for you. Today I had a unpleasant experience with what seemed like the supervisor of this McDonald's. His name is victor. I just got off work 16 hour shift and I didn't feel like cooking. So I did what anybody else would you go through drive-through. McDonald's happened to be open there was no line so that was a plus. I ordered my food paid and left. When I get home to my surprise there was one item missing from my order. Not a big deal but still annoying. So I call the McDonald's complain that there's an item missing instead of I'm sorry let us make it up to you if you'd like to come we can give you the item in our apologies I was met with so what do you want me to do about it kind of attitude. I damn near reach through the phone to grab his throat. Victor told me to come through the drive-through and he will give me the item. When I got to the drive-through there was 10 cars in front of me there was no way that I was in a wait in the drive-through for 10 cars so that I can pick up a burger that I paid for already and passed through the drive-through already so I call. I ask do I really have to wait in the drive-through when you guys could just give me the burger I can walk up to the window or come to the front. Victor told me the front is now closed for walking I said that's fine I can go through the window. Victor said unfortunately we don't do walk by through the window. I said I already paid for the meal I just want it. He said I would have to wait in the drive-through so I did. 10 cars later he hands me the burger and said are you the guy that called about the burger I said yes. Who are you girl hands me the burger in a bag and expect me to drive away. I ask him why I had to wait in the drive-through when I could've just walked up and grabbed it he said that we don't take walk-ins at this moment but it's closed and that we don't allow people walking up to the drive way to pick up food I asked for his name of course he said he's name is Victor he asked for mine I gave it to him when I tried to ask him something else he walked away completely I understand that you have a job to do but at the very least all I wanted was an apology it seemed like he was too proud of a man or two part of a boy to say anything at all instead like a coward he walked away from responsibility and accountability. When I pulled away I saw that there was still people inside eating I was dumbfounded that is when the rage built up inside me I am a very big guy not fat although I do have some chub I could've very easily intimidated this man or boy but chose not to because I'd rather go home and enjoy my meal sit watch TV and relax from a long day. McDonald's is not gonna do anything about this do with the fact that McDonald's has such a low rating in this area so here it is fuck you Victor I hope one day I'll run into you so I can just say thank you read more

I would give a lower rating if possible. They made ma park, forgot my order. 20 minutes later I went inside and ask for my order status. To my amazement they said that my order is coming up. 5 minutes later they brought my order and guess what? Wrong order. This is the people that want $15 an hour? I worked hard warm my money. read more