"I stopped by this McDonald's around 10am via drive-thru, but unfortunately, it was a major letdown. The customer service was pretty rough - I felt rushed to order, and the staff seemed unresponsive. I had to repeat myself multiple times, and she'd just say 'anything else?' whenever I added an item to my order ‍. Things didn't get much better at the second window, where I got completely wrong condiments. Rather than deal with more hassle, I just took what I got and left. Not exactly how I wanted to start my day . Definitely not the McDonald's experience I'm used to." read more

In the morning the workers give a lot of problems with the orders. I paid for a sausage biscuit and was given just a biscuit cut in half. No meat. In the afternoon and the evening there's two Hispanic workers one female and one Hispanic male with very bad customer service. Young ones. I ordered my daughter a M&M McFlurry and he made it wrong, the chubby tall Hispanic worker. And because he was so irritated and being lazy they (he and his co worker) decided to just throw a million M&Ms on the top of the Oreos. read more

McDonald's - Fast Food Near Me - Los Angeles, California

I was working in the area and I saw employees constantly cleaning up both the inside and outside area all morning. I ordered a sausage & egg McMuffin via the app and picked it up in-store. I needed to use the restroom and asked one of the employees for the code and they just said to go ahead and head in. There was no code on the door, but I think the employee must have pushed a button under the counter to let me in. The restroom was very clean, no weird smells, I decided to eat my breakfast in the dining area and it was actually a very pleasant experience. The place was pretty full, but for some reason they were blasting classical music, Serenata Notturna in D, K.239: III. Rondeau. (Allegretto-Adagio-Allegro). Even though it was full of people inside, the classical music made it feel calm and peaceful inside which is the exact opposite of what's happening outside of this building. There's a lot happening at Kenneth Hahn plaza and the security team is definitely doing their best to keep things moving so it's pretty cool that I can retreat to this McDonald's and have a peaceful moment. While eating my breakfast they were mopping the dining area too! I would definitely order from here again and dine-in versus drive-thru. read more

McDonald's - Outside - Fast Food Near Me - Los Angeles, California

Crusty. Dusty. Musty. My fries were cold, undercooked and floppy. Everyone employees and customers alike look unhappy. read more

By far the worst Mc Donald's in America. I mean if you want to be late for work waiting for 1 item. Come here. read more

McDonald's - Fast Food Near Me - Los Angeles, California

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Horrible customer service. Lazy workers. Dirty plays. Bad employee. Food is not good.

Worst! Ordered for delivery and I got to fudge ice creams and they gave me plain I also got nuggets and I had some missing and so cold !!!! Take all this time and not even hot come on . I was calling and calling like 7 times and they don't even pick up this is unbelievable Do better !!!!!!! read more

This is the worst McDonald's in the area. Terrible customer service, and staffed(management) by ignorant people that can't press a button correctly on mobile orders. Stay away, if I could give it zero stars I would. read more

I hate having to come here , every single time they get my order wrong. I asked for a mocha frappe at the speaker 5 times , they tried to charge me for a caramel frappe I said no I asked for mocha at the window while paying , " she corrected it " & as I went to pick it up from the second window they still hand me a caramel frappe , I asked again for a mocha frappe they asked for my recipe and it said caramel, I told them I had to correct that person more than 5 times , and the lady then proceeds to tell me park at 1. I said huh bc I couldn't hear, & she repeats herself in a very ugly tone. She does not once ask politely can you , do you mind parking at 1, so many other ways to gesture to park at 1 . Upset at me for an employees mistake is so disappointing . Also waited 15 mins for my frappe, before my husband had to go inside and ask for it read more

Worst place ever workers were rude cashier lady didnt want to help made everone use the kiosk then had to make line agin to pay for my food when she was just standing there then told me they dont take cash in told me you need to have a bank card to be able to eat here when i never heard that in my live never coming to this McDonald's agin and don't recommend it ether read more

I visit this McDonald's every weekday to grab a coffee through the mobile app, and the experience has been incredibly disappointing. Even though I place my order 15-20 minutes before arriving, it's still takes 30 plus minutes after check in for someone to bring out my coffee. At first, I was patient, assuming it was just a busy morning rush. But after weeks of the same issue, I began asking why it was taking so long. Instead of addressing the problem, the store manager repeatedly blamed me, saying it was because I didn't enter the curbside number. I've explained multiple times that I do every it correctly- it is not that difficult to enter the correct number- and there's simply nothing else to input on the app. Despite this, she continues to insist that it's not my fault. Several of my coworkers have the exact same experience at this location. The manager has now began canceling my mobile orders, which also cause the app's daily discount to be marked as 'used,' meaning I cannot reapply them that day. I am only ordering one coffee a day and this is the behavior for one coffee? This is unacceptable and shows a complete lack of accountability and customer care. The store manager's behavior is unprofessional, dismissive, and quite frankly- pathetic over a coffee. Until management changes or staff takes responsibility for fixing these ongoing concerns, this McDonald's location will continue to hold poor reviews. read more

Upon walking it the location the lady(ANA) had me go the the machine to make my order she went to help other customers at the register. As it was Malachi and I turn to order the lady (Ana) walks off to go make coffee orders. There are 4 are so people behind us. She states in Spanish she didn't want to help that lady.When she comes back to take our order, we are number 95 she rep the paper did no print, I had my Ebt card to pay.people start getting they food after me and we was waiting as they didn't bag our meal. My son wants to sit in eat he didn't have lunch at school today. The cleaning lady come over by where we are at and starts spraying a white foam that smells like bleach towards the table next to where my son was eating at. I am highly upset with the treatment we received today. My son is five and on the spectrum. I am at disbelief that you pay your money to receive poor treatment people speaking about you in Spanish. It is so disrespectful how we was treated and made feel. read more

McDonald's - The receipt for Malachi and my order that we placed - Fast Food Near Me - Los Angeles, California

Food is good just staff needs to be friendly positive attitude and building needs places to charge like every other place. Now most people use contactless pay. Well my cell battery ran out staff was not or decides not to let me find a place to charge my cell to pay for my child's meal. Very disappointing specially because it's a happy place for kids and I had to go to my car and charge my cell. By then I took my business across to subway and got the cookies and meal for my son from them instead. That McDonald's lost a customer. read more

Is an ok McDonald's, food was prep fast , have to say staff needs a little more happier attitude, , also some homeless come around here so it can be a little uncomfortable, but has lots seating and at least is clean read more

McDonald's - Egg McMuffin Meal - Fast Food Near Me - Los Angeles, California

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Best place EVER! Ordered a big mac combo and received the rudest service ever which i LOVED. Saw the most roaches EVER they were SO cute. Once I got my order instead of a patty i got the most DELICIOUS fried rat i have ever had. Drink was very watered down but it was fantastic. 10/10 would come back and order from again read more

Not only is this the slowest McDonald's ever prevent you All of a sudden they're not taking the buy one get one free when you do a survey they're like oh we don't do surveys here b******* all McDonald's do surveys it's f****** ridiculous read more

Not great customer service did not bring my food to the table after I requested to dine in did not bring food to the table

Needed something super quick in the early morning and ordered through the drive thru. I got my hearty hash brown and an egg McMuffin. Deeeelicious!! I didn't have any issues with their service as other yelpers have stated. Will visit again if I'm in the area. read more

I have had different issues with this McDonald's. I would order a large meal but be given a medium drink, then they would say that I ordered it that way. I started saying larges meal with a large drink, and they would still give me a medium drink and claim that is how it ordered it. I stopped to order a meal for my son before I pick him up from school. I ordered a large meal and drink. They give me what looks like a medium drink, possibly smaller. I question the size, apparently that is the new large at this location. Yet they still charging the same price. Can we say "shrinkflation". So much for McDonald's being affordable. read more

McDonald's promote this man and assist him and owning his own McDonald's. He's been working for McDonald's for 20 years with no promotion to management and he believes it's because of his skin color. I also believe he speaks fluent Spanish. Bernoldor H. Excellent customer service King. Thank you. read more

McDonald's - Fast Food Near Me - Los Angeles, California

Lines were loooong both at the drive true and inside. I decided to order inside. There was about 10 people in front of me, line went quickly. Cashier was nice and everybody was working hard to get everybody's orders out in a timely manner. Only downfall was that all the self order machines were all out of service. read more

McDonald's - a man standing next to a vending machine - Fast Food Near Me - Los Angeles, California

I am a McDonald's LOVER. This McDonald's always disappoints. We ordered a Grimace meal. We ordered from the app. Arrived in drive thru at 2:36pm. We pulled right up to the order menu told the guy we had a mobile order. He told me to pull up to the first window. We got the food at 2:56pm. From the order menu to the second window was 20 minutes!!! That is NOT fast food. They no longer had Grimace shakes. The fries were terrible. They look like they were cooked in old grease. I come here because it's the closest. read more

Cheeseburgers were even smaller than the normal small sandwich. Cheese was dry, like the sandwiches had been sitting around for a while. They also gave me a small order of fries,rather than the medium fries that was supposed to come with the order. read more

On behalf that they put me to wait couple mins for the quarter pounder I luckily find a hair on the cheese I'm new to the area and I get home to this if I could I will give no stars I am completely unhappy and my dinner is ruined read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - Los Angeles, California

This McDonald's is by far the ghettoest and most disgusting of them all it's dirty and the bums always go in and out and for some reasons something is alway not working inside or the don't have certain stuff read more

This people gave me cold fires and there not as salty, negative 10/10 I would never try here again.

Waited 44 minutes for 10 pc chicken nuggets Was devastated and requested a refund they didn't give it to me and I received the food at 1h 13:04 time of waiting I do not recommend food was nasty read more

We came to this raggedy ass McDonald's Saturday we didn't leave until Sunday because they decided to close early at a 24 hour McDonald's all we wanted was a 10 piece big Mac 2 fillet fish fries three hi seas in a sprite we didn't get it we got it is it this shit says hi c's read more

McDonald's - In line at the McDonald's waited 2 hours - Fast Food Near Me - Los Angeles, California

Why is this McDonald more expensive than any other McDonald small coffee 2.50 other McDonald is 2.04

On my way to work and POW!! EGG MC BURNT! Mad cuz I couldn't turn around, i would have been late to work. read more

McDonald's - Egg McBurnt - Fast Food Near Me - Los Angeles, California

Last week it was "4" people including myself in line for 20 minutes!! I finally had to speak up and say something. They never apologized for the wait nor did they say "we'll be with in a moment" to even acknowledge I told the manager this is unacceptable. Plus they allowed this drunk man that came in without his mask dancing around with no mask and not one staff said anything. Today I went 8:30 am I asked for sausage egg McMuffin "no cheese" of course I got cheese had to wait couple of minutes to To get condiments, napkins and my stir for my coffee. They can use a refresher course on Customer Service. read more

Absolutely disgusting service! The person that took our order was impatient as hell. I ordered a mcchicken but meant the spicy one and when I informed the person that I made a mistake, she said "Just go ahead and order whatever you want" with the nastiest attitude ever. Kept on being upset at the fact that I was ordering anything. I don't know if they were having a bad day, I don't care. We all work at jobs and have to suck it up, this is the real world. No one gets to treat anyone the way I was treated. There was no name on the receipt but it was ordered @ 7:32pm on November 3, 2023. Just absolutely disgusting behavior, should not have this woman working there if she's going to have the worst attitude ever. If I could, I'd give -5 stars. read more

People gets skipped while ordering in the drive thru. Was asked to wait 2 minutes and left me for 15 minutes. And took 3 orders before acknowledging me again. Lacks customer service. Poor staff who doesn't care. They have two homeless people walking around in the drive thru staff doesn't care about it. The homeless are aggressive with the customers waiting for their order. Got cold food. Looks it been sitting for a while. read more

This place had nothing I wanted at 12:44am. I mean, cmon, at LEAST sweet tea or a McFlurry since their machine wasn't working. I should've known this place wasn't managed properly when their menu screen was blank- wasn't working either...smh. I'm gonna email their "Promise to you" sign and see if they could hire better managers, or anyone for that matter. read more

McDonald's - Lies - Fast Food Near Me - Los Angeles, California

Was really good and gave very good service good for a late night snack or something to eat while ur kids are asleep lol

Soda was completely flat and not full The fries were old, hard and stale overall not a good experience read more

I went through drive thru. My. Food was cold and did not taste the best. Tried calling the store but no answer. Check your food before you leave to assure your getting what your ordering. read more

This has got to be the worst location in America! Nothing but disorganized chaos in the kitchen. Ordering is almost as bad as going to the dentist. Best to cut their losses and close this location or hire some folks that can work with the demand. read more

When I ordered a burger it was literally pink it was not cooked properly so and the restaurant was was bit dirty

Slow i waited almost 30min to get my food there was not even a long line don't come here if you are in a rush you will wait long