The costumer Service of this place is the worst, They make a mistake with my order and the person I talked to made me feel like it was my fault they gave me the wrong order. They need more training or a new Manager read more

Horrible accuracy on orders and never answers their phone... so when your orde is wrong... you have to drive back and waste your fricking time read more

First a general note. I don't like kiosks. I feel like they take away jobs. That said, I used one today. My order came promptly. While filling my cup I could see that the sofa drain had about 3/4 of an inch of liquid that was somewhat murky. The fries were a disappointment. I love McDonald's fries. The time from getting my order to getting into my car was approximately 3-5 minutes. My fries were barely warm and slightly greasy to feel and taste. Things could be better. read more

I think the people that work here at the drive through are so nice. The HOMELESS PEOPLE are the worst part of using this particular McD's, because they CONFRONT you at the end of the driveway as you leave. I prefer to go to the store in Walmart, or go to Starbucks instead. read more

So much for "free" WiFi that the newly renovated McD's on H St. advertised. When I learned they now offered the service, I started going there, have invited friends to meet me there and have lunch, etc. On 9/29, I was there around 10am, set up my computer, but the connection was so slow it took a while to start. Then, I had to reboot it twice because it got stuck! Soon, it was noon, and I ordered a lunch of angus snack wrap and smoothie (200+cal). At 12:30, the mngr. told me to leave. He said I was "loitering!" I'm a former Children's Librarian. I know what loitering is! When I asked for a written policy, he pointed to a sign on the wall that said, "No Loitering Allowed" if not ordering food in 30 min. He said I stayed too long and not ordered anything! I was shocked . He said the owner told him to boot me out if by 30 min I hadn't ordered. When I said I just had lunch, he said I need to order in 40 min. Can u believe it? They're now timing u and regulating how often u eat, ESP. If you're using WiFi! I'm a petite, Asian woman- they want me to be fat and keep stuffing my mouth every 30 min? No wonder we have an obesity prob. in the US. Mrs. Obama should hear about this new policy of theirs! So, listen up, every WiFi user - your local McD isn't user- friendly, after all! read more

What is it about forks and fast food places in Lompoc? Two days ago I didn't get a fork at Burrito Loco. Today I ordered a salad at this McDonald's and no fork. Do people here carry Swiss Army knives with built-in forks? Or do they go Moroccan style and eat with their fingers? read more

I've never had trouble going through the drive thru or going inside. Its as clean as a McDonald's normally is. I thought the staff was friendly considering. I have not suffered an incomplete order after the drive thru. The food was put together well, and the fries were hot. Overall, I don't have a problem with the place. read more

Highly disappointed they never sell the McRib at this location. The owner owns 13 McDonald's and none of them serve it. Plenty of burger choices in town I will use them from now on instead of McDonald's. read more

The cheeseburger tasted awful, I've had plenty of cheeseburgers from McDonald's and these are generally one of my favorites. But I couldn't even finish my burger here because it just had a weird sour taste, my girlfriend was not able to finish her burger as well. read more

The first thing I noticed upon entering was the noise: the din of kitchen equipment such as shake machines, etc was literally deafening, and continual. Adding to this was the cacophony of screaming, shrieking children running everywhere, and the icing on this vile cake was the blaring of several televisions set to an endless commercial and cartoon loop. I looked around and decided, no...I'm not doing this...I'd rather eat my dog's kibble, but I had to use the toilet so I thought what the heck, how bad could it be? Mistake! The toilets are down a long hallway in the back of the restaurant and around behind the kitchen. I can't testify to the men's room, but the ladie's room was so bad that I decided to wait and use s gas station nearby instead. There were two stalls, one out of order, and the remaining one had a broken lock. Toilet paper littered the floor, accompanied by assorted other paper products I'd rather not mention. The sink counter was covered in water and paper towels, there was no soap, and the garbage can was overflowing onto the floor, which was also wet with several puddles of what I hoped was water. there was a used diaper thrown on the floor against the wall and the floor was sticky in places. I crossed my legs and left the room, trying not to touch anything on the way out. This bathroom rivaled the filthiest toilets I've encountered in gas stations on desert back roads. It was truly indescribable, and the stench was suffocating. Adding to this experience was a woman with several small kids, changing her baby on the sink. Fabulous! Walked out and encountered more noise, almost tripped over a number of small kids running around unchecked, screeching and yelling, and saw someone with a toddler sitting ON the counter where food is placed. Yes, when you walk up to the register and order your food and pay for it, they hand it to you on the counter where a kid with crappy diapers was sitting, and NOBODY thought that ANY of this was unusual or even remotely unacceptable. Clearly, this McDonalds is a playground of some sort, not a restaurant. the filth, the noise, and the unchecked kids EVERYWHERE was absolutely epic. I will never go back and I will make darn sure that nobody I know goes there either. Found a gas station down the street, with an immaculate toilet and quiet facilities. MUCH better! read more

When I first moved here less than a year ago I ate here and it was awesome. Unfortunately the service and the food has gone downhill since. Tonight was the kicker, really slow, so figured they couldn't mess up my order. WRONG! Ordered and payed for a double BACON cheeseburger with no onions or pickles. Well I guess that was too hard for them since they didn't put bacon either! So I paid for a bacon double and got a regular cheese burger. So they made a pretty little profit off me since it was drive through! I am home now so wasn't worth driving back . IF they do this a lot, they are clever little terds! Plus the fries tasted burnt, like the oil was old. What a disappointment. read more

My gf and I visited this location yesterday and today and were very dissapointed with their poor and rude customer service. We asked additional ketchup and a lady with short hair and tattos yelled twice with a loud "what". If she truly didnt hear what we asked, there are other ways she could have responded. read more

Very average fast food. The fries are good and the hamburgers are so-so. I like the McCafé option but I really dislike eating inside because the television is always on a loop. Kids screaming from the playground. The employees are either okay or rude, but it's sketchy because they act clueless when promotions come about. Needs work on employee education for sure. Overall, the food is okay, service is below okay and the environment tries to be pleasant instead I lose my appetite. Definitely your average hood restaurant. read more

This is a great little hometown McDonald's. The drive-through staff are very friendly! Even when I don't want to be recognized they always manage to spot my order and give me an extra-friendly hello. The reviewers who comment about sauce don't realize this is a chain-wide issue. I guess McDonald's was flooded with requests for more sauce and many franchises went out of their way to be accommodating. It was the corporation that forced a crusade to make customer and staff miserable. Bottom line: I wish McDonald's sold a greater variety, and had more value menu items, but I am grateful they are alive and well in Lompoc. We need them and want them. Love unsweetened iced tea for a buck! This McDonald's almost always get it right. Order screw-up? The location in San Diego OB ca't ever get it right! Unfriendly? Try almost any Orange County location! I love our hometown McDonald's! read more

We got the 6 piece mighty kids meal and the apples that were given with the meal looked like someone had taken a bite. Gross.

It's a McDonalds. It has a huge play area, well cleaned and the food came quickly. Everything came just as we ordered it. It's fast food.. but I wish more McD's were as clean and modernized as this one! read more

First, the person who took our order and gave it to us at the drive-up window was rude. Second, the hot fudge sundaes my wife and I ordered have gone way up in price and no longer have nuts. The person taking our order seemed happy to tell us "no nuts" and, although she said she was sorry, she wasn't sincere at all. Third, the hot fudge was barely room temperature. Fourth, whoever made our sundaes was stingy with the not-so-hot fudge. Fifth, no senior discount and probably no military discount although I forgot to ask. No one else was in the drive-thru line when we arrived nor did anyone come while we were waiting for our order (2 hot fudge sundaes), however, it still took quite a bit longer than expected to get our order. If their prices go up much more, Baskin Robbins will be less expensive and is many times better ice cream. For cheap soft serve ice cream, try Foster Freeze. Next time that is where we will go. read more

This place has gone to the dogs. Most times when our family goes here we are missing items or have the wrong stuff. The mcflurrys are always half full. Guess goingto have to start going some where else. Just tired of this. read more

Double-check your order at the Drive Thru before you drive away. This McDonalds has a terrible time fulfilling special orders properly. Mistakes in 2 of my last 3 drive thru orders. read more

So I have to say the food here is pretty good as I'm here all the time. But my best friend always has bad luck when he comes here which basically means his order ALWAYS gets messed up or they forget something or they put something on a hamburger he specifically asks not to be. And the reasons for getting this 2 start review, would be that the service is just never good. I guess you could say its an average fast food restaurant. read more