Disappointed. I've never had a worse experience at a location none of the workers did anything and these people were harassing customers and employees. read more

McDonald's - Unbelievable - Fast Food Near Me - Lilburn, Georgia

Was there this morning. Had to clean a table myself for us to eat at and the whole time we were there never saw any staff out cleaning up. It was disgusting. Food seemed like fried or refried in dirty grease. Won't be back for sure. read more

If I had a dollar for every time this McDonald's location has messed up a drive-through or takeout order. I would be a millionaire. Nine times out of 10 they get the order wrong. They frequently put cheese on items where it is not requested, they pour regular Coke instead of diet Coke, or they leave one of the components of a sandwich off. if you call and ask the manager about the problem, they will tell you you can bring it back and they will replace it. That means another trip and more burned up gas for me. Do not use this location or if you do make sure you check every single item you've ordered read more

McDonalds are made for Monday's! You feel me? I love coming here for my morning coffee and rewards. The drive thru staff really do care about you and your day and your food/drink order. Y'all rock 5forks but don't get to crazy read more

McDonald's - Happy with coffee and Sprite - Fast Food Near Me - Lilburn, Georgia

I went here to order my lunch with an ice cream and for the first time in forever, the machine actually worked! The wait times were a little long but besides that this McDonald's is better than most McDonalds's I've been to! read more

This is a half of a star rating. The beef in this quarter pounder sandwich was light. The kiosk charged me for a meal and they only gave me the sandwich and the pie but the receipt never printed out from the kiosks so I didn't have proof I paid and had to pay again for fried and a drink. Then it took 10 minutes for them to bag a single order of fried. It is ok, Burger King is across the street. read more

McDonald's - This was suppose to be a quarter pounder sandwich. - Fast Food Near Me - Lilburn, Georgia

I got a 10 piece chicken nugget meal and they forget the chicken nuggets. I also ordered a ice cream CONE and watch as they took the cone and smooshed it upside down in a cup and handed it to me with no spoon. Employee looked at me like I was stupid when I asked for a spoon after they already threw my cone into a upside down cup, I did not request a cup whatsoever I actually declined a cup. When asked about the ice cream, employee shrugged, said "I don't know" and slammed the window. read more

These mfs gave me a McLettuce, how did I order a McChicken and you forgot the chicken. read more

McDonald's - Had to put some damn Turkey on my McLettuce - Fast Food Near Me - Lilburn, Georgia

Everything is FRESH and crunchy, Fast service I ordered a fish filet meal, Ketchup was in the bag without I'm even ask! Server was nice and quick to bring me food! This must have been a new management or something, Happy customer :)! read more

McDonald's - The new young lady was quick and nice :)! She doesnt mind that I place order multiple times - Fast Food Near Me - Lilburn, Georgia

This is so nasty didn't get a refund but got a new meal even tho I lost my appetite but yk manager was nice but the shit is nasty Would u eat that read more

McDonald's - Double Quarter Pounder with Cheese Meal Would u guys eat this? - Fast Food Near Me - Lilburn, Georgia

Every-time we order from this place they always forget something, forget drinks or burgers or side. Always something. They won't take accountability for it too. I order delivery and they forgot the drink, normally they give the cups or drinks the pick up person. Also, if its pickup drinks should already be made for pickup. I paid for those drinks. And everytime I called, they're so rude about it. Customer service sucks. read more

Cashier for the drive-through asked if I wanted to use the mobile app but did not know how to use the mobile app... took my coupon off and charged me more for my order read more

This place caught me on a bad day so i will be blunt about this review the people in the kitchen are uncoordinated i went home to eat my breakfast and when i check my bag half my order is missing and replaced it with extra hashbrowns on top of that my hungry self left me orange juice. when i came back WITH THE RECEIPT. The girl working the window said "the order isnt wrong i made the order" i replied "half my order is missing and i didnt get my orange juice" as asked for the receipt i hand it to her and "she says u didnt order orange juice u could purchase one if u like" I then replied "na just the burrito then" When she went to get my food i checked my receipt because you know big feet maybe im trippin Clearly says "M orange juice $2.50" When she comes back i point at the receipt and show her and kindly ask for my orange juice and told her I appreciated it tbh i dont right reviews i jus let god deal with things like that Caught me on a bad morning tho Smmmhh read more

Never in my have I had a store manager say " I replaced a sandwich for you a month age for the same reason, I'm not going to do it again ". This was after calling the same manager the day before this was after calling the same manager the day before when they forgot to put meat on my breakfast sandwich again. I filed a consumer reviews with the McDonald's Corporation and when I called this individual they said come by sweetie and I'll make it good. So when I show up she will not replace it and argues with me that I'm trying to rip them off, not that they are still having the same problems. If possible go to a different McDonald's, that's what I'm going to do from know on. read more

Paula B Went to this McDonald's today 3/28/2020 at 11:53 am & of course had to go thru the drive-thru. When we got up to the window to pay the young lady did not have any protective gloves on so I asked her why she didn't. I got the excuse that her hands were too small but she would go buy some after work. Got up to the next window only to find the young man manning this window didn't have any on either. I asked him where his gloves were & could see others inside weren't wearing any either. Asked him about his gloves & told me they didn't have any to give him. I asked where the MOD was & he didn't think there was one there. Got our food which we should have asked for a refund. Food was ok, just ok. I called the store only to be told MOD was not there & no was in charge. At this time with the Covid 19 the gloves should be mandatory!! Don't think we will return for a while, if ever!!!! read more

Staff ignores drive though and lines in inside, and show little to no effort or care in service or food. Do yourself a favor and got across the street to Burger King, at least they somewhat try compared to here read more

As usual McDonald's ,I didn't see anything wrong here. Just because it's in the congested location, it's little hard to drive in and out , that also affect the wait time. Pros- friendly service ,decent time to serve, clean. Cons- drive through sometimes very bad. read more

McDonald's - a hand holding a cup of coffee - Fast Food Near Me - Lilburn, Georgia

Honestly this mc Donald's left me so shocked at how good the service was. I just came though drive thru around mid night you know, the late night pregnancy cravings. And first off I was shocked they had cookies and they were soooo good. My husband ordered a quarter pounder and medium fries. We had coupon for a free medium fries with a purchase of a quarter pounder and the coupon didn't work but they didn't make it a big deal and just gave us the fries for free regardless. The guy at the window was so nice and didn't seem annoyed at us at all. A completely different vibe from other mc Donald's at this time. This mc Donald's really made my night read more

Came by at 2am and was told that the computers were being reset and would be up in 25 minutes. Came back at 2:25am and now they say it'll be another 15 minutes. What system takes 40 minutes to restart? read more

I don't usually eat at Mickey D's but I was hungry, desperate and dressed only for fast food. My "burger" was oval and paper thin. Not how I remember them. I think I would rather eat tree bark. read more

McDonald's - Fast Food Near Me - Lilburn, Georgia

I have never received fresh food here. All food tastes 3-6 hours old. Very old. Apparently this review is not long enough so I need to keep typing.......... One star......... read more

please do NOT go here unless u want to wait more than 30 minutes inside the location. i'm usually very patient with fast food because i understand it gets very busy but there is absolutely no reason to ignore people in line especially after making eye contact with them in which it was definitely the manager cuz she was old asf wearing an orange shirt... and they had full staff. people in the kitchen everywhere while 3 workers decided to sit around and do nothing.... like i said 10-15 minutes is understandable but at that point they were literally ignoring customers. i had placed an order on the tablet and wanted to pay at the register and i stood around for 20 minutes until a random lady decided to ask for any damn service. they ONLY payed attention to drive thru orders when they had more than enough staff to do the front and fix up the food. sure i could've walked away but the other ppl would've dealt and DID deal with the same issue. maybe train the workers better idk.... this was the worst service that i've ever had like actually. please don't do this to other customers. didn't even give me sauce while every other person who waited 5 mins in drive thru got theirs unfair read more

Poor customer service. Do not go here for coffee, they are not welcoming and have signs saying you can't stay longer than 30 minutes or it's considered loitering. read more

I'm not going to lie, I've probably spent over 12 years worth of late night visits here. I live in the area, and it's the only place that never closes. This is my choice when there ISN'T another choice lol. McDonalds sucks. The employees try... Some of them are good customer service types but my food is rarely made correctly. I spent $17 but the other night and all of it tastes like wet dog food. Maybe I'm just getting too old to consider McDonalds food, but this place sucks. read more

The negatives are that something is regularly broken (e.g. Ice cream machine), the workers are rude, the dining room is generally a mess with trash everywhere, and the fries are often cold. The benefits of this location are the drink fountain that patrons can access, the changing table in the ladies room, and the kids play area. read more

McDonald's - Trash on floor - Fast Food Near Me - Lilburn, Georgia

See all

This is a very simple review as I have only been through drive thru once. I'm not often in this area but I swing by to visit my cousin and his business on occasion. Therefore, this is a standard review compared to other McD's. This location seems fairly new as the outward appearance is more modern. They have two lanes for the drive thru. And it's 24 hrs. Can't comment on customer service but our drink was great! :) read more

I hardly eat at Fast Food restaurants such as this any more due to more of a healthier lifestyle, supposedly, but the Grand Big Mac got my attention! Is this the size it used to be growing up or did we just grow up and the regular Big Mac is now smaller? Anywho, stopped in...looked at the Big Mac display and I clearly ordered the Grand Big Mac combo....no combo number, like 1, 2, etc. Got my cup for my drink and threw the receipt away without looking at the details, smh...As the young lady handed me my bag, I asked her....is this the grand big mac....she said yes. I skip to my car to get a taste of this juiciness and it didnt look any bigger. So I go back in and tell the lady.... she says this is what you ordered. I saw it on the screen....well because I could not verify it....threw my receipt away I told her again what I ordered versus what was heard and/or charged. Her response was less empathetic. I threw the burger in the trash, went to the car, grabbed the fries and drink and asked to be refunded. The order taker which is the manager tells me I asked for combo #1. Lies! I didn't mention any number but pointed at the display and wanted the grand BM. Then he asks did I take your order? All but 2-3 minutes passed with this and they werent even busy.....geez. Because I asked again, please refund me, Now the order taker insists on making the burger I asked for.....probably shouldn't have had it any way #fatgirltendencies *Note to this store....work on both listening/confirming skills as well as your delivery responses. It could make a huge difference on either side of the counter... read more

Brought my daughter to get the J Balvin meal and they said you have to have the app. Then, they say the ice cream machine is down. At 2 pm on a Thursday. Come back when they're not busy so the ice cream machine can magically work again. read more

Terrible! Drive thru girl was more concerned with talking to her coworker about her swimsuit than delivering food. And when she did finally acknowledge me. She was incredibly nasty and rude to me about the food my order was missing. I ordered 3 value meals and only got 2 fries, her solution was to charge me for a large fry...so I was essentially paying for an additional fry that I wouldn't receive.... but she couldn't grasp that concept. I won't be back read more

The best mcdonald's i've been to. very clean , very friendly , great staff. my food is always nice and hot

Actually surprised this location has a low average rating. Everyone is super nice here and food is always hot and fresh! Only complaint is that damn system reset that happens around 2am when people are leaving the bars so we all just sit in our cars in the parking lot. Lol read more

I've only come here when my son wants a happy meal and every single time we've come they ask us to pull into the reserved parking spot and wait. How hard is it to have chicken nuggets ready? And his apple juice has been missing twice. Get it together. It's not rocket science. It's fries and a drink. read more

Food is the same as any other McDonald's but service here is not good. I have been through the drive thru three times. I ordered an ice cream cone once and the person at the drive thru was very impatient and got mad bc I needed 20 seconds to put my change away before grabbing the cone. The other two times I ordered coffee. Both times I asked for cream and Splenda. One time they said they put it in the bag and handed me an empty bag. The second time I asked them to make the coffee with cream and sweetner so this wouldn't happen again and they refused and only gave me one creamer for a large coffee. This McDonald's could work on their service and for that I give them a 2/5. read more

This place is absolute fire. Great service. Food is just like every other McDonald's though. Never have to worry about waiting long for my breakfast in the morning. Definitely the least busiest spot on five forks. read more

Ordered two Big Mac's. They were dried out and not fresh. Unfriendly cashier could not care less about customer service.

The BEST hands down experience at a McDonald's. Joshua was very polite, read our order back to us, received our food in a timely manner and the food was hot and PERFECT. Thanks Joshua!! read more

They are very unorganized, service very slow. Over 20 minutes for 2 hashbrown and large fries. No explanation of why it took so long.

Almost every time I try to go through the drive thru late night [after midnight] they say the system is down or they are changing over. There is usually 15 to 20 minute wait. Why advertise open 24 hrs if you can't get food when you go there. read more

Nasty, food was cold and flavorless, fries were soggy, cold, and had nothing in them, just disgusting, if I could give 0 stars I would

This McDonald's location does NOT live up to the consistency and familiarity of the global brand. The service is incredibly slow at the drive thru, and I've tried multiple times - the last time I was there, it took so long, I decided to take my business elsewhere before even having a chance to order... The food seemed stale. read more