Went through the drive thru, handed 3 of our 5 drinks told to pull up for the rest, we pulled up and waited they brought us our food, I brung up the missing drinks, they said they'd be right back with them, they went back inside and we watched them fill the same drinks we were waiting on through the drive thru multiple times, my husband went in to get ours and was yelled at and told to not come back by the cashier at the front, Hannah was her name. read more

Mobile order placed. Waited in line then asked to move forward and wait. 11 minutes later after all the vehicles got their order, I returned to the window. The lady looked at me and paused. I asked her what the status of my order was and she said they were working on it. I asked what they were working on and they said fries. Supervisor Breanna asked the lady if I was waiting on my order and the lady said NO right in front of me. I said yes I was and was waiting for 11 minutes. She said she wasn't talking to me and told me to calm down. I asked the lady for her supervisor's name since she walked away. I got my food and left. read more

Hey dudes. Next time you tell me to pull over and park for a BASIC ORDER. Im gonna just put my car in park. Bring me my stuff in under 20 minutes and I won't back my van back into your lane and yell at yall. A double quarter meal and a 10pc McNuggets meal doesn't take that long when there isn't anyone IN the restaurant other than drive thru. Yall just padding your corporate times . I will be reporting that . Yes we got it all on video. WORST. MCDONALDS. IN. LEXINGTON. read more

I say in a line at this McDonalds for 30 minutes to kick up an online order. If you can't staff it for 24/7 don't open it 24/7.

Something in the bag literally smelled sickening like an infection or dirty diaper. For a fish sandwich meal and chicken nugget meal it was $18.00. Ridiculous. Im never going to order that unhealthily for that price again. The only pro to it before was the price. If it becomes expensive, it will not be successful. By the way, the parking lot was nearly empty and the drive through had no other cars in it. I wont be back to McDonalds, ever. read more

The treatment I received from the "manager" today was appalling. I waited 5 minutes to pay for my order from the kiosk. During this time, the "manager" saw us several times but did not acknowledge us. When she finally came over, she grabbed the kiosk ticket without a word. I mentioned that it would have been polite to acknowledge us and say she'd be with us soon. Her response was, "you're entitled to your opinion." After 10 minutes, I asked for my money back. She handed the money back and said, "have a blessed day." As I was leaving, she told the next customer, "he just wasted his 10 minutes." Appalled, I came back and said I didn't appreciate her comment. She simply responded, "have a blessed day." No acknowledgment or professionalism was conveyed by this "manager." I work 5 minutes from this store and frequent it often. No more. read more

I'm lovin it. kinda. Usually forget smaller things, but at least it's not the whole Like everyone is saying. For the ones who say the fries are unfresh, all ya gotta do is ask for fries with no salt, so they have to make a fresh batch, then ask for a pack of salt with it read more

Not only did they forget half of our food, but this metal piece was also in there. I called to let them know and they just hung up on me. The worst service I've ever experienced. Corporate is closed today but I will be calling first thing tomorrow morning. I would rate lower but 1 is the lowest I can go. read more

McDonald's - Burgers Near Me - Lexington, Kentucky

The two lane drive through goes fast. Inside dining hours are limited 9AM to 3PM with kiosk ordering. Use the app to order, there is always a deal. Today a free large fry with a purchase read more

I just went to the McDonald's on Harrodsburg Road, order number 1498. Simple order big Mac meal with sweet tea. The order taker did it OK job, but when I got to the window, the young man window didn't say hi didn't greet me in anyway, and when he handed my food, didn't speak him say thank you come back nothing. I worked for Donald for three years when I was in college at the Versailles Road McDonald's and we were a model store. I don't understand how people could expect an increasing salary when they don't even do what they're supposed to do at the rate they're paid now. When I worked drive-through, I had to take the order take the money and run and get my food most of the time and my times were still under 30 seconds per car. And back then we still had to cook our food and there weren't steamer drawers to pull meat out of. Everything was made fresh. read more

Can't rely on this location to have an open dining room. Location was locked. Drove by other McDonald's restaurants to get to this one. Sunday, 03/18/23, 5:29 PM read more

I thought I had already rated this McDonalds but I usually eat at the one near where I live. We did not go inside but went through the drive through which was very efficient. Both my husband and myself ordered with our app because we usually get a deal by doing this even when going through the drive through to order. We had double cheeseburgers and fries and a drink. Everything was really good and the fries were really hot and delicious. I was very pleased with this McDonald's and the staff was very friendly. I did not take any pictures but the items were all good. read more

My boyfriend went to get us some dinner. He ordered 20 nuggets and 2 fries. The guy working took his card without telling him how much he owed along with no receipt. We were given two mcchickens and that was it. The line was backed up around the building and the lobby was closed. There was no way to get any sort of correction or apology. Very irritating. read more

So order my food pay then get to window for pick up and then they run my card again didnt explain why just said card I said huh they said again I need your card..so pay then hand me my drinks and forget my actual food so I pull Back around then they made me pull up for two McDoubles like foreal you didn't get me my food now I gotta wait for the entire line to get there orders offer waiting on the line again just to tell them this and still pulled up 25 mins later as there walking bye with pick up orders and delivery's it's two McDoubles and I was supposed to have my order completed 45 mins ago so fast food turned into literally 45 min wait for some McDouble read more

I've been to some bad McDonald's in my life but this one takes it a whole other level with the speed of a turtle and not double checking a customers food before it's served. Drive through is a nightmare after 12am. Expect to wait 20-30 for your food. This is unacceptable for a restaurant like this. It's called fast for a reason. You'd think they were killing the cow as slow as they are. I can't say much else. Never again will I come here! **7/28 After talking to the day shift manager and telling him what happened, my issue was resolved with any meal that on the menu. I moved it up to 2 stars and this still does not make up for the terrible wait times. read more

McDonald's - Absolute worst McDonads I've been to. Very,very, slow and will still mess your meal up. Avoid especially after 12am! - Burgers Near Me - Lexington, Kentucky

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Service was great all things considered. Drive thru was slow, but they got it moving pretty quickly. read more

McDonald's - a red fire hydrant in front of a mcdonald's - Burgers Near Me - Lexington, Kentucky

McDonalds is what it is. I am reviewing this specific location, compared to other McDonalds. Drive-Thru speed: VERY SLOW Care factor from employees: Poor Food: The sandwiches are poorly constructed and inconsistent. Fries are almost never fresh. I just got a vanilla shake that was maybe 2/3 full. Employee Mutant factor: high This McDonalds is 24 hours and in a good section of town, but it is poorly run. read more

Got my order wrong twice in a row. I'm allergic to pickles- it's like they want me to swell up. Awful service and rude employees.

Ordered a medium mocha frappe and a small mocha frappe. The medium was NOT filled properly and they tried to hide it with a sorry amount of whipped creme. Disappointing and sad. read more

McDonald's - Sorry excuse for a "medium". Paid almost 2 dollars more and got a small. Very disappointing. - Burgers Near Me - Lexington, Kentucky

This is a brand-spanking-new McDonald's opened in November 2014 and it appears they've still got some kinks to work out. When I first visited in mid-January 2015, the entire crew ranged from indifferent to surly with one manager loudly complaining about staffing issues on the telephone. Despite the fact a large sign on the road proclaims "open 24 hours," there's no indication anywhere that only the drive-thru is open all night and there are no hours posted on either the doors or the restaurant's website. I found out the lobby closes at 11 by asking a manager, but the doors were locked around 10 p.m. because they were "short-staffed" (although this didn't prevent someone from being let in later to deliver take-out from another restaurant). But they didn't screw up my order, it was fulfilled way before I died and they scored a perfect 100 on their very first health department inspection. Lots of room for improvement, but if they manage to get their personnel issues under control this could be a really good McDonald's in a great area. read more

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This McDonald's is the closest to where I live, so I go there often. They have never got my order wrong. The food is always hot and good. The only negative thing I have to say is sometimes late at night, they can be slow, which is understandable. read more

Stopped in on this day for a delivery order for a friend. I did get myself an unsweet tea. The staff was friendly and nice. The facility was clean and busy. The drive thru was backed up to the main road. I opted to go inside. I was greeted by a friendly worker that took my order and payment quickly. As I filled my 2 drinks, my order was quickly prepared. It was an easy in and easy out. Quick and to the point. Great Job Mc Ds. read more

I would give 0 stars if I could. I have never been to this place and the order be correct. There's always something missing or wrong. It's a waste of time and money going to this place. Worst McDonalds I've ever visited. read more

Completely messed up our order when we pulled up to pay. Had to redo the whole order at the window. Took 30 min to get our food. The girl working drive thru has no clue what she's doing & was definitely not sober. Update: thought they had our food but they only had our drinks. Brought the food out 10 min later (total of 40min). It was the COMPLETE wrong order again. Been 43 min. Still waiting on my order. read more

STILL AS AWEFUL AS ALWAYS!!!! Constantly get sandwich orders wrong, 50% of time, and they leave orders completely out of bag. Will never go to this McDonald's EVER AGAIN!!! read more

I waited in line for 15 minutes and the workers decided on their own they wanted to close even though they don't close at 11:00. If you are not willing to work your hours even if it's busy you should quit. You can't just close when you get too busy. I guess thats why they work at McDonalds. No work ethic at all. read more

I am an Uber driver and I stopped by and got 2 filet of fish for $5 and a small fry and the fish was not very tasty I found lettuce and a pickle on one sandwich the only thing that was moderately warm was the small fry and for that I will give them only 3 stars and that is being extremely nice. read more

It's a McDonald's and I'm a fan of McDonald's. For those of you who think I'm a slob, let me say this... you may be right. But beside that point, I want to also say that I've lost over 70 pounds in the last eight months. Obviously, I've made some important changes in the way I eat, but it wasn't necessary to completely eschew patronizing McDonald's in order to do so. I still eat at McDonald's a few times a week. I offer this to point out that you can eat irresponsibly at McDonald's if you want to, but you can also eat reasonably healthily there, too. This store is about what you should expect. Needless to get your hopes up for fine dining, but this location does the job adequately. One thing I wish they could do is to make the beverage dispensers so that they don't spray all over your hand and wrist. read more

Took my daughter to McDonald's and ordered the same thing she always gets- 6 piece chicken nugget Happy meal. The woman in the drive thru told me they don't sell that anymore. I was so confused because we go probably once a week to one of the many in Lexington. She had no good reason whatsoever and was irritated with me for even questioning (repeatedly) when that changed. She finally said it was since yesterday. So, we left and went to another McDonald's (by the mall) and sure enough, they sell them still. However, this one messed up a simple order and I realized when we were almost home that they didn't give us the chickens tenders I also ordered and paid for. Not dealing with traffic to go back and get money back. Those two "restaurants " are definitely in my "don't go back to" list. Ridiculous. read more

Ahhh where do I start... we waited in the drive thru line for 30 minutes. We finally got up to the window and they gave us the wrong order. We then got sent to the next window where we waited for another 30 minutes and then we're told to go through the line again. I asked to just give us our order and they ignored us for another 15 minutes. Worst customer service experience of my life. read more

This mc Donald's is absolute shit because I asked for a big Mack with everything but it was plain! And it was in a quarter pounder case and it has one damn patty, and finally they forgot my moms fries so don't go read more

These were the most rude workers I've ever encountered. We were in the drive thru driving to figure out our order and asked a simple question and we're significant attitude. We then waited quite a long time for our food at the third window and we're practically thrown our food to us, with zero interaction. My friend didn't even get her drink but she threw the food so aggressively we couldn't even ask for the missing drink. 0/10 worse restaurant experience of my life. read more

Drive thru attendant made sexist comments to me about me driving my truck. Very rude. Ordered a plain cheeseburger, received only a bun with cheese and ketchup, no patty. I am disappointment. read more

DONT visit this McDonald's at night, they say they are 24 hours but when you get there it seems like they always have issues with their system or something like that, went there and they only take cash which inconvenienced me and it seems like this always happens and they are very slow at night which sucks even more......for a new McDonald's, get your system issues fixed...... read more

horrible customer service, blamed me and my mobile order for the reason they messed up my order.

The second worst McDonald's in Lexington! Service is very slow! Drive thru is very slow and rude!

this place always has horrible customer service, wrong orders are given 50% of the time, they lady manager is very rude. makes me not want to come back read more

This is the worst McDonald's I've ever been. They are always having a system maintenance and they will tell you to wait 20 minutes but actually you will end up waiting forever. If you still want to go there, make sure you check your order because if you don't, they will always short you something. Worst fucking place ever. read more

This is easily one of the worst McDonald I've ever been to. This store at only 2am when they are open 24/7 could not serve 7 cars in the drive through faster than 40 minutes. This includes the fact that 4 cars ign front of us left the line after ordering because they had waited so long. I doubt the food would have even been hot given the fact that we ordered it 40 minutes before we got to the window. Also the woman in the drive through once we got to the window was incredibly rude and caused us to leave without paying or getting our food after we got waited 40 minutes. I can personally say as a supervisor in a fast food restaurant not only is this not a difficult task but even when incredibly understaffed, if you're even close to mediocre at your job you will get things done in a semi reasonable amount of time. I have no idea what the night supervisors name was but this was an absolute embarrassment to working class of America, I will no longer go to mcdonalds, including other locations after this disappointing service and absolutely horrible customer service, whoever is in charge of this store, night shift or general manager does not deserve to have a job in food this is blatantly sad. read more

If I could somehow build a machine that allowed me to travel through time and space I could definitively prove my claim that this is the worst McDonalds that has ever existed. EVER. Brand new McDonalds, same crap service and food as old location. I went for some fries and an orange drink against my better judgement. Waited in right drive through and was ignored while two or three cars in other lane went on through ahead of me(I was there before all of them). Fries cold as ice. 10 minute wait off peak time. Avoid at all cost. read more