Being that this is the only McDonalds in the immediate Lehigh area, this location is just an absolute mess. The parking lot is an absolute disaster. No matter how you order, you'll be waiting a long time for sure. We usually opt for curbside pickup, but even then sometimes the employees get confused between their drive thru parking spots and curbside parking spots. If you work for UberEats or DD, don't accept orders from here because I always hear them inside complaining that they've been waiting for 30+ minutes for one order, and I've seen the employees not give the drivers the order they are waiting for, for whatever reason. God forbid you had to pick up two orders and the employees lose their minds. The whole place inside and out is always packed. Lots of unhoused people in the area walking around and bothering others. Not a great McDonalds to go to. I would rather drive out to Colonial & 82 location. read more

I just want to first date that Steven who works the drive-through wonderful person. I just love how he gives me a big smile. Every time I come through the drive-thru he's always very nice even jokes with me at the drive-through. I really like his customer service very easy-going and welcoming.My food was really really good and no mistakes everything was perfect. I just very pleased with all around. read more

The uber eats driver stand around like they run the place. Please make sure you check your order before you leave because they will mess it up.and it take forever to get ur order if u go inside to place it .just make separate wait part for the Uber Eats drivers read more

Food is awful. Service? There is no customer service. Management is nonexistent Rude employees are the norm. Waiting, is also the norm You got the sullen tiny lesbian, who won't say g word or acknowledge you. Then there's the tiny guy up front ( non white) who trying to be a tyrant. This place is horrible. No one washes there hands. Oh and the prices are high ( not in a good way). Don't shop here, your wallet and tummy will thank you. read more

Horrible location for doordash pickup after 11 they keep you out side even in unusual freezing weather to wake for pick up would it really hurt to add a out of weather section to pickup up orders read more

I went to this McDonald's restaurant with my 2 dogs on the morning of my day off. I drove through the drive-thru with my dogs and the staff were very kind. I ordered breakfast and everything tasted as good as expected. Overall, pretty good McDonald's experience! read more

McDonald's - Waiting in McDonald's drive-thru - Fast Food Near Me - Lehigh Acres, Florida

food was overcooked and non edible. not the first time. I ordered via Grubhub and they were great with delivery and processing refund for bad food. Cannot recommend this location. read more

Trying to get a drive-through order completed at this restaurant is totally impossible. The driving situation is crazy. They have two different places to park for your order with the same numbers and no way to turn around in the parking lot as everything is one way the only thing good I can say about it is the workers were very nice, but I will never come back to this McDonald's again! read more

Rude and racist staff members ensure you'll have a terrible experience at this establishment while waiting up to an hour for even small orders, assuming they don't lose it. Delivery service workers are often treated are ignored almost entirely. read more

I'd give ZERO stars if I could I went and ordered breakfast early morning got home. there was NOTHING on my sandwich. that's definitely not okay. I shoulda checked my food before leaving and went off on yalll frrrr period read more

McDonald's - NOTHING IN SANDWICH - Fast Food Near Me - Lehigh Acres, Florida

There black mold in frappes machine and other things.. there hair in my bigmac mold and dirt in my frappes.

Terrible you get through the drive-thru and you're stuck in there just to find out there's no shakes there's no soda machine up the only thing they have to drink is milk and bottled water and I'm stuck read more

Most confusing layout I've ever seen before in my life. We ordered coffees and they told us to go to McDonald's too number three reserve parking. We didn't know where that was and ended up at number three curbside parking. The person bringing out meals finally told us we were in the wrong place, and we are still sitting here in number three reserve parking waiting for our coffee! This might be a good restaurant, but it is not worth trying to figure it out by going through the drive-through! read more

Put onions and pickles when I asked for none this place is not good I hate it at least the fries were decent

Had to wait for a new delivery driver because they were taking so long. Then my order was missing 3 large fries and three out of four burgers were cold and raw. Needless to say they didn't bother to answer their phone. Being disabled I can't just go get my own food. Idk how this store stays in business. Spent $65 on $10 worth of edible food. Not even worth the one star. read more

McDonald's - Fast Food Near Me - Lehigh Acres, Florida

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They never serve me the right amount of caramel. Once they canceled my order and i called in and the guy told me to stop being a fattie. It was dirty the tables were sticky. One time a homeless man walked in while my family member was eating and threw a mc flurry on her floor. They don't deserve not even 1 star they deserve 0 star. read more

I went to McDonald's after work tonight and I ordered a Mc chicken with pickles and I get home and open my sandwich and I had no mayonnaise no lettuce and no pickles my sandwich was bare and the customer service is terrible read more

Went through drive through both sides where moving super slow the microphone was so low you could barely here the person and was was stuck for over 20 minutes in the drive through I ordered a meal and a happy meal and my food was ice cold and I ended up turning around to have them remake she felt the temperature and shook her head and ask them to make it again and it was good after the second time read more

McDonald's - Busy drive through - Fast Food Near Me - Lehigh Acres, Florida

AMAZING! We were rang up my Brian who was just full of energy and truly loved what he was doing, taking care of customers. I have never met anyone with such an immaculate attitude!!! He even customized our order for our milk shakes!!!! It was a little busy in the restaurant but we just opted to order inside rather than the long line. Wonderful experience!! read more

Waited in line for two hours just to have cold food and horrible service will never go back again

First, the Service with employee was awesome.... Very Polite and Professional.... As for food, OMG and WTF........ LOOK OUT!!!!!!!!!!!!!!! I ordered a simple meal with the Big Mac and a drink...... The fries were definitely not fresh, old, very cold, and very soggy...... Gross fries............. No big deal, right???? The Big Mac is where the much more horrible food experience began to cause me to write on Yelp for you all to know in your better interest............ The Big Mac bun was burnt and extremely dry (Disgusting Flavor), extremely minuscule amount of meat, the meat was beyond dry as hell, barely any Big Mac Sauce on sandwich, very, very few onions, and a barely any lettuce on the Big Mac Burger...... It was absolutely disgusting, and I only had two bites and threw it in trash....... I "HIGHLY RECOMMEND" you and your entire family disregard McDonald's for any meal to you and your entire family, if you love them.......... read more

I wouldn't give any stars if I could. They never get my orders correct. DoorDash orders are always screwed up. The overnight crew has issues with mobile orders. If I'm craving a coffee drink, I'll go to Wawa or the McDonalds on Colonial and 82. read more

this new crew is sooooooo incompetent. on top of never getting my order right, the last straw was when they made me go around and wait again just because they didn't have my order ready. what's the point of being a fast food place and taking forever. literally no redeeming qualities. NEVER going to this location again. read more

Wish I could give it a 0. Asked for a PLAIN double cheese burger with bacon. Plain. Nothing but bacon and beef Asked for a Big Mac no pickle. Guess what??? Pickles on it. Now look at the photos. Do you think they did it on purpose?????? read more

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Slow as hell. No communication and it is sad. Food was cold, really disappointing. Waited 30 minutes for my food!!

If you have time to wait, this is the perfect place to be. 45 minutes of waiting... Only to wait for my order to be taken while 3 cars from the other line place their order. read more

We went to the drive through at 1:30AM to get four large fries. We normally don't go late, but we were up working on a project. So, we get up to the mic and the guy told us it would be a few minutes because the CC machine is down. We waited there 20 minutes and they start taking orders in the other lane but not ours. I decided to just move ahead and merge. We got stuck in the line and there was no way to get out! Long story short, we didn't get out until 3:00 AM! Never go through the drive through because the landscaping hold you captive! They are rude and unprofessional as well! After we paid, they wanted me to pull over and wait for the food. I refused and told them that if I pulled over, I'd never get my food! read more

The service was horrible there employees don't care . They forget about the food and missed 2 of our foods. The surrounding is ok but that doesn't matter don't recommend please don't come here.NEVER COMING BACK read more

Mayo-ketchup-onion mix on the paper and under my bun. So much my bun is soggy. Mustve been some kind of joke? Extra is ok, but this was pure carelessness. read more

McDonald's - Sloppy Burgers - Fast Food Near Me - Lehigh Acres, Florida

I wouldn't give any stars if i could ordered a 2c with no sauce only Big Mac sauce for some reason the person that took the order did NOT put my order as a combo meal w/e when i get to the window we cleared the order well that's what I thought.. once at pick up window everything was a mess but the 2 girls that were at window tried helping and understood until all the sudden IRENE manager out of the nowhere grabs my order from the girl with attitude and tells me that the order was correct which it was not and the young lady kept telling her it wasn't but she insisted that it was till the young lady opened and verified that it was NOT.. I'm not sure if that bothered the manager IRENE but she got really rude and asking again what the young ladies had clear.. tried to explain but she wouldn't let me she was talking over me THE CUSTOMER just asking to swipe my card again because it was not charged which I'm ok with that.. What bothers me was her disgusting attitude to then tell me she was going to get my order herself and gave me raw meat.. I told her myself she was terrible with not only the employee in front of me but also with the customer i will be contacting Corporate read more

McDonald's - Raw meat - Fast Food Near Me - Lehigh Acres, Florida

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Worst service . They can't take orders correctly and then tell you to go back through the drive through they can't help you . It's the worse customer service read more

The only McDonald's I have consistently been to that NEVER has their act together. I think it's the area because the Burger King across the street is just as incompetent. read more

forty nuggets no sauce upon delivery. now i'm begging my 4 and 6 year olds to please eat them. what a headache and waste of money. then they dont even answer the phone. dispicable service read more

Terrible wait on the drive-thru line almost an hour they need better service n faster service no sorry for the wait nothing and that is the worst read more

If you have an extra hour to sit in your car in the pick up line, this is the place for you. Double lines = twice as long wait on the lines. Great job management. Your employees obviously don't give a crap. Congratulations!!! Worst service ever. read more

Need better management ordered food expect it to be correct of course not they forgot the main ingredient and charged for it Talking about the BACON BIG MAC read more

Bunch of idiots run this place. I placed an order for my friend to pick up for me which we've done for each other at countless other McDonald's and this one is the one that has a problem. The managers are clue less. Workers are disgusting and have no common sense and the place is a pig sty. It's dirty the people are dirty and they can't get a order right. Corporate needs to come and handle this place because I'm surprised it's not burned down yet. read more

If I could give them a zero I would. There drive thru is the worst I've ever experienced. I went in there for a chicken biscuit and waited over 25 minutes. The worst part is the structure of the location. Even if you wanted to leave the line, you are blocked in. Never again. read more

I am giving 5 stars based mainly on the excellent service of a young man named Liam. My boyfriend and I went through the driveway a couple weeks ago later at night and it was busy as always, but the wait wasn't too bad. (The lady that took our money at the first window was nice as well) when we received our food, I asked for a couple packets of BBQ because my boyfriend is a weirdo and loves it on his fries (I think it's weird anyway ..) normally, in the past, the employee just turns around, gets the sauce and then hands it to me, which is fine - but Liam was above and beyond nice and smiled and said "oh absolutely! Give me just one moment" - and wished us a good evening. I want to add that at the time, I could see an older heavy set lady with short hair in a pink shirt kicking a box from behind the counter to the back area. I'm not sure if she was the manager or shift manager , the pink shirt made me think that she might be a supervisor. She wasn't yelling or anything but you could see by the look on her face she was upset and it just seemed really unprofessional to kick a box where drive through customers and inside customers could see. I thought to myself it must be pretty crappy to have a boss like that, and here was this nice gentleman saying a simple "absolutely give me a moment " kept the experience a positive one because if he had not of done that - I would only remember the lady kicking the box. We gave him $20.00 and I would do it again. Good employees are hard to find and I know fast food work is extremely stressful. Thank you Liam for being so polite. The food was great too. read more

I've never been to a McDonalds that employs a crew of animals who have no common sense or courtesy. This place was over staffed but yet the lines were long and the food came out cold and slow. The orders were getting mixed up, an employee was fanning herself and her hair flying all over the food area, another employee was yelling at a fellow employee and didn't care that the lobby had at least 25 people waiting to order and waiting on food. This place is a zoo and doesn't deserve 1 star. Whoever is the DM or Mgr is doing a terrible job training the staff. Half of them were walking around in circles. Your touch screens are ridiculous especially when your own staff doesn't use them while on break but instead stand in the lines shouting for someone to come take their orders. I've never seen such a chaos in an establishment. This one should be closed down. read more