I went to this Wendy's restaurant for lunch through their drive-thru window. I ordered their Chicken Tender Meal with barbecue sauce and a diet coke. Traffic wasn't terrible but when I got to the window the lady asked me to pull forward and park next to the trash can to wait for my food. She said they were making it fresh. It took them 10 minutes before they brought my food out to me. Meanwhile, I saw at least 6 cars go through the drive-thru and get their food and leave, all before getting my food. So all in all, that was a little bothersome. The food tasted good and was hot temperature-wise. Overall, average experience for a Wendy's restaurant. read more

They don't give you a receipt so you can't make a survey. The woman standing at the window while I was waiting for my food was just complaining the whole time that she doesn't like to deal with people, that she doesn't like standing at this window, she only gets put here by this one certain manager.. sure makes me feel real welcome to get my meal from her. I wonder where else she works back there, hopefully not preparing my food. Close the window if you're going to complain the whole time and brush your hair. read more

Had good experiences lately through the drive thru. We got our food and the order was perfect. Got it home and the chili was very tasty and had two type of beans. Never saw that before but it was yummy. Had their natural cut fries and single without cheese and only mustard pickle & onion. Unfortunately I always seem to get the cheese on it but other than that it was pretty good. I just wish they served the hamburgers like they did long time ago where you would order the burger and they would ask if you wanted it with cheese and I could always say No. It never fails, e dry time I order Dave's single and say without cheese or make sure NO cheese, I always get cheese. Other than that everything else was perfect. read more

Wendy's - I set so long in the drive-through line that this little guy thought I was a fixture. :-) - Burgers Near Me - Lehigh Acres, Florida

Drive thru employee was so rude didn't say hi didn't say bye, just handed me my app order food. Plus there is something called truth in advertising. I thought someone sat on the cheeseburger. Not even close. read more

Wanted to buy breakfast at 6 AM on Tuesday, April 26. No one spoke English inside. I do not speak Spanish. I simply wanted an egg and cheese biscuit. Please hire at least one person that can speak English they can talk to the people here in America. read more

This is the only Wendy's close to where I live. I dread coming here as the customer service is always terrible and the Drive-Thru line is always at the least a 45 minute wait. And after a certain time they close the dining room so you have to sit in the drive-thru line. I've also tried doing mobile order and In the app it asks you how you would like to pick up the food with an option for drive-thru and even if you choose drive thru they tell you that you have to come inside to pick it up. I hate this Wendy's. read more

Like many others in the area, I've frequented this location for as long as I can remember. And for as long as that's been This Wendy's has SUCKED. I wish I was exaggerating. Being that it's the only one for almost 10 miles. They have developed a "take it or leave it" attitude with customers. An example of that would be today's visit. Upon arriving I noticed that the drive thru was busier than the usual 10 cars you see. This is because they've decided to close the lobby, thus rendering my online order useless. After waiting 20 minutes I finally received my order. I think I'll give them a few years before I try again, if they are still here. I wish I could give 1/2 a star. Luckily the neighbors dog likes cold nuggets. read more

They gave my order to someone else and didn't refund my money or make it again. It was literally just a kids hamburger. horrible customer service everyone was disrespectful all because I wanted my food that I paid for!!!!!! read more

Shout to zack who took our order through the drive through.He said it was his second day.it would have been a 5 but it was a lot people yellow and talking loud where we couldn't really hear him but Roth we then that the line was fast and we was and out read more

I recommend you don't come here this place is really ghetto, they screamed at me and my friends to get out, and accused us of doing stuff another person did, but overall the place is nice and clean, I recommend you don't come here because customer service is terrible read more

Everyone is retarded in this place and disrespectful I will not be coming here no longer waiting for my food 20 minutes and it was old

This place needs tremendous help (Management), and the franchise owner or CEO needs to know about......... (Please Note: I am not or ever have been an employee of Wendy's). First, every employee that I have had contact with this location has been great and professional, an extremely hard worker, need/want their jobs, and needs a tremendous raise for difficulties of their work they constantly provide, but (Please Note: Turner Over rate for this place with employees is extremely high, because people work only just a few days to maybe a week or two and quit - Observations made by a few customers I know, myself, and again this is no employee of Wendy's either), they need better help/management....... The enormous wait time in line for cars wrapped around the building (Yes this says something good about this Wendy's having many customers like this wrapped around a building), but the wait time to get people's order ready is enormously long for just one car let alone the other 10-15+ cars.......... Again, my opinion of these workers are great hard workers, but they are apparently short staffed or something else to get orders ready for customers...... I'd respectfully ask the franchise owner or CEO of Wendy's to personally/physically visit this place like "Under Cover Bosses" to hopefully better see the issues from the inside to customer service to customers to hopefully resolve the many apparent issues with wait times and employee turnover rates...... This location is a money maker for Wendy's, and neither franchise owner or CEO would loss money with well needed investigations for improvements including raises for all employees, as for how difficult their work is in keeping up with orders to the best of their ability......... Thank you greatly from a customer's point of view for your consideration in this manner..... read more

The worst experience ever in a fast food place. Stupid little teenage female had an attitude as I was walking up to the register. Lots of words. BUT! The manager, an old Haitian women is the manager. AFTER ALL WAS SAID AND DONE...I was walking out of the restaurant and she (the manager) decided to put her two cents in and talk negatively to me. She could have just let it be. I didn't even make contact as I was walking out. She Made me come back to the door as I was walking away, and defend myself! You are a manager! USE SELF CONTROL! Don't instigate the issue. She needs her training course again. read more

Omg bad customer service they charge for your food and give you something else and missing fries the worth Wendy's I have been to. and you call the number to speck to a supervisor and line is busy at all time don't ever eat there read more

Good always missing something but wasn't that bad. Just before send the order out be sure and recheck that everything in the order is on the bag. read more

The employees work upset. The manager has no control at all. His yelling issues of them infront of the customers. They take forever to give you your order and we saw that the manager didn't have gloves on while serving the meals. He was touching the fries with out gloves. Worst Wendy's I ever been too. Never again. read more

The systems are always down, you're forced to wait constantly at this damn Wendy's and they have the same damn excuse every time. They really just need to upgrade the systems and manager it shut this thing down. read more

Long line at drive thru so went inside was 4th in line people in front of me yelling that they where invisible. Employees walking around just laughing about not giving service. After a few mins a lady with a head piece and mic comes up and clears register girl starts taking orders and just keeps taking orders.i now see my hamburgers sitting on the counter. After being inside for 25 mins i finally get my food and leave. Please no matter how long the line at drive thru stay in your car at least 5 people working drive thru and they left this poor girl to deal with the front all alone. Unfair to her and customers read more

Rudest people, they don't understand the concept of ordering and it's incredibly dirty inside.

As soon as I open the door smell like damp wet moldy carpet although the place is clean. Customer service very nice but I can see very disorganized because the food take a while to be served. While the customer waiting the are no one at the register. As far for the food I actually enjoy it but I have to leave to eat at home better than stay there because of the smell. read more

Very slow this morning waiting in drive thru. They couldn't figure out my order. Only 2 cars ahead of me. I ordered a large coffee and got a medium read more

Nothing is ever correct at this Wendy's. My husband and I always get the spicy chicken sandwich. We both add cheese and he gets no tomato. We get home with the food, one sandwich has no tomato, no cheese (which we paid for) the other sandwich has cheese but no tomato.. how hard is your job??? read more

Check your food with your own eyes before you drive off this establishment messed up my order more than once

Terrible every time! This morning tried to order an oatmeal bar and they ran out( not the first time this had happened) and they were out of biscuits after that not much left to order. People were so rude! read more

Wendy's corporate could literally select a dozen people at random with ZERO restaurant experience and have them run this Wendy's better than the clowns they have working here now. I waited in line about 10 minutes to place an order. There were only two people in front of me--one of who was a Wendy's employee who got so disgusted he left the line! I finally place my order and wait and wait and wait. After about 15 minutes they tell me they don't have one of the items I ordered ready, would I like to order something else? I had already wasted enough of my life, so I asked for my money back. When a manager finally figured out how to open the register, he tried to give me more money than I had paid. I pointed this out to him. He seemed very confused. I finally said, if you want to give me more money than I paid that's fine, but you're going to have trouble balancing. He promptly gave me the money. It was an ignorant comment on my part. They obviously don't balance squat at this location. read more