Consistent, exactly what we ordered every single time! Good and fresh what else could you ask for!

Because I am gluten free, I ordered (take out) cheese burger with lettuce. It was a pitiful sight when I opened the box. One wilted piece of lettuce with two beef patties on it. Could have thrown in a handful of lettuce if even for presentation purposes. Come on Five Guys! You could do better. read more

Chef is a jerk, rude, abrasive just uncalled for every single time we go there and he is the manager so there's nothing to be done. Be ready to be treated like a second class citizen read more

Very friendly employees, fresh hot food, and they always go above and beyond at this location. Extra fries, a free drink here and there, never had an order made incorrectly. Obviously well managed and kept cleaned and fully staffed. It shows. Thanks for the hard work and for providing a great lunch spot for me. read more

This recently renovated location is now the nicest five guys location in southwest Florida. The staff here is always friendly and the burger are super fresh. Order a little fry if your alone because they stuff the bag with extras. You won't walk away hungry or dissatisfied with your purchase here. Eat one burger and you'll keep coming back! I always get a little burger all the way no pickle. read more

Five Guys - Newly renovated - Fast Food Near Me - Fort Myers, Florida

Shitty service, overpriced, definitely not worth it. They don't know how to keep the good employees.

Sleepy service with in restaurant orders put on " hot " table with remote orders to get cold while ignored. A wake-up call with some re-training of staff in customer service might help. read more

This store has become a joke. Just got a burger with small fries. The burger Meh, the fries uncooked and super gross but they gave me 2 lbs of fries I won't dare eat. Employees are poorly trained or don't give a shit probably both. as I waited for my nasty meal the Only guy behind the counter throws a hotdog in the griddle on top of a bunch of nasty burger crumbles. I said to him " why don't you clean that nasty grill instead of putting that hotdog on that garbage" he moved the hotdog and scraped the grill but ma that's gross. Do yourself a favor eat somewhere that's clean the store is nasty and might make you sick. I gave one star cause I couldn't leave ZERO read more

For a quick grab n' go dinner when moving...Five Guys is never a let down. We stopped in around 7:45, they were well staffed, made to order, and super good! Reminds me of In N Out if you're familiar with the west coast burger joint. Simple menu read more

Five Guys - Cheeseburger - Fast Food Near Me - Fort Myers, Florida

The food is really good, but they need more people or learn how to multitask. The lady that took her order was excellent. But after she took everybody's order, then she had to go back and make fries, even though there were ar least 3 people behind the counter. The person cooking the food would bring it out and set it on foil. But did not know how to wrap it up to keep it warm. Our meal set for four minutes getting cold. Throwing hot fries on top of it does not melt the cheese. I had a cheeseburger, my dad had a hotdog with cheese, and both of them or cold, and was not melted. The place could be really good, because as I said, it was tasty just cold. Although very expensive . read more

Sometimes you just want a good burger without the hassle of going to a restaurant or bar to get one. Five Guys fills that craving for me when I have it. I love getting a burger bowl and customize it to my liking with a side of Cajun fries. I usually place my order online on my way home from work and my items are ready in no time! Additionally they don't drop the fries until you walk in the door and let them know you're here. I really appreciate that so I don't get soggy, semi warm fries when I pick up my order. This location is easy to get to with ample parking. The staff is friendly and efficient and the store is extremely clean. Definitely recommend this Five Guys location next time you have that burger craving! read more

The absolute worst five guys I've ever been to. The people that work there just do not give a shit and take no pride in what they do! Order completely wrong the. Get the next one and it's thrown together. Whoever the 3 guys working there are they need to go! They did have great employees and great burgers at one time but those days are long gone! Will never return I'd rather starve! read more

Very clean location, friendly staff and prompt ordering. Food came out fast and fresh. Also the food a was not greasy at all which can be a problem with five guys especially the fries. I will definitely come back when in this area. read more

Great spot to pick up a bag of burgers and a heaping portion of C0VID. As i was parked outside i saw dozens enter this place. not a single mask! sorry, id prefer to have my food prepared at a joint that actually believes in science. read more

My sister and I just went to five guys and the manager was taking orders and I screwed up the milkshake flavor order and didn't know it until I heard my sister order hers. She asked the manager if I could change mine and at first he straight faced said "no, $100 change fee" then said yes. I apologized and said I was a tourist and only came there every couple years. He said "I'm sure there's five guys in the state you live" I said no and he asked where I live, when I said Alaska he says "I'll have to confirm that!" I have a great sense of humor but this was just plain rude. Fortunately for him the burger was good otherwise this rating would have been much lower!! read more

Coming from So Cal, I was never impressed with In N Out. I typically don't even eat fast food hamburgers but my husband has been wanting to try Five Guys so we stopped in for lunch. We both got burgers but I had no idea their regular burger is actually a double, it was SO filling! We got one order of fries but I couldn't even eat one due to being so full from the burger. Next time I'm definitely getting the little one. Anyway, my husband raved about both the fries and the burger. Weird thing to me is this location is in a completely dead strip mall...they're one of the only places open. I don't know why but I just found that odd! read more

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Went in here last night for a burger at 9:00 and unfortunately ended up right behind a whole baseball team ordering. As painful as that wait was, the girl at the counter was super friendly when taking my order. I ordered the junior sized classic single with cheese. It took them 15 minutes to make it up. I waited far too long. The burger was pretty good. read more

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(Open letter) Dear Five Guys- Grandma & grandpa suggested McDONALD'S or Wendy's while visiting your locale on vacation. Tempted at the opportunity to steer to your delicious haven of beef, we suggested we try you. They'd never had. We, citizens of a small Midwestern city much in need of your goodness, seized the moment. We announced the fact that we'd order but one large fries for the group of 4 (plenty). Wife & I proceeded to the regular (double) burger. Keep it simple- grilled onions, mustard & pickles for this guy. You simply cannot beat the beech goodness. Not too salty, beats....i'll say it...even the exotic eats of In N Out!! Ps- smiling gal at the front took righteous care of grandma when she ordered the veggie burger, thinking it a burger w all veggie toppings on it (of course it was sans beef). She ordered after Mrs and me, so we had no opportunity to second guess. We urged her to have them add beef to it (w appropriate $dollar upcharge). But the friendly staff quickly added beef party at no charge and aplogized for confusion. I don't expect customer service at burger hoot, but that's what we got. Top notch. read more

Five Guys is an interesting concept in fast food. You can choose between a "regular" burger or a "Little Burger". The regular is two patties however you order it - normal (just the beef and toppings), bacon, cheese, and a slew of other food ideas. The Little Burger is the one patty version of their burger list. You can put all the toppings you want on them, as an "All The Way" is one list of sides (mayo, ketchup, mustard, grilled onions, pickles, list goes on) and there's the extras that cost a little more (jalepenos, ecc). But those fries! Two sizes - regular and large. The regular can feed 3 people. Maybe four. I don't even want to know how many a large feeds. Nor do I want to know how many potatoes they go through a month. Like a lot of kitschy places, they have boxes of shelled peanuts to munch on while you wait, to eat with your meal, take home. I think people go in there for those and the fries.... read more

I heard about this chain. They just expanded to California. I came to Fort Myers to move. I was hungry and this was near by my Hotel. I went to see what all the hype was about. I was greeted fantastical by the personnel. Then I saw the prices. I was taken aback. Pretty high for hamburgers and hot dogs. I got one of each and a fry. WOW 14 BUCKs WAYYYYYYYYYYYYYYYYYYYY too much. Place was clean they were fast. Free peanuts. I guess a southern thing. Took me 5 minutes to get to my room. I jumped into the hot dog pretty good just relish and mustard. Relish not very sweet. Then the classic burger. NOT impress. I had it with everything. Not sure if this is a new place it was alone in a strip area. But IN 'Out, Jack,McDee, the King I should not worry. Food just ok but too pricey. read more

Always friendly, always quick, always tasty. Even during the season. I always get bacon in my burger, takes my mind off of the chest pains. read more

About as disorganized as they come, line out the door, takes our order and makes our shakes right away. 15 min later sorry we are waiting on fries. Melted Shakes ( for 5$each) are like soup. 3 double fryers and just one basket in the oil. WHAT? When you have A line out the door ALL fryers should be frying! Grill should be full of burgers! Sad management staff doesn't know the 1st thing about efficiency.. so what if you waste a few fries.. or burgers....They have a good product, but poor staff can ruin any business. What's sad is there are so many people down here, that even with bad reviews they will still be packed.... read more

When you want a good hamburger at a reasonable price, go to Five Guys. Great French Fries and more.

Great customer service! They greeted every single customer and wished every customer a good day. The food was hot and made to order!

Five stars for a burger joint. Fast, fresh, and tasty. I rarely crave a burger, but when I do, it's a Five Guys burger. They are juicy and so flavorful. I dress mine with all the fattening items and i don't care - because it's amazing! Bacon, Cheese, grilled mushrooms, grilled onions, mayo. The fries are also wonderful. Always fresh, they use a fresh, skin on potato - no frozen spuds. They fry in peanut oil, which makes the perfect fry in my opinion. Add their Cajun seasoning to your fries and your all set! They also offer hot dogs, but I can't stray from their burgers. Vegetarians can get a vegetable sandwich. read more

Every thing was going good the worker named Ryan proceeded to yell out "Vanilla milkshake" after that said that if no one takes it he will drink it and he said it was free so one of my friends took it. 5 minutes later he made us pay for a milkshake he gave away by yelling at us. If you don't know how to talk to people then you should not work with people. read more

From my first visit on 9/18/14 to my most recent visit last week, their quality is consistent. The service is handled efficiently and effectively. The taste of the food is high quality and the freshness of the food is above average. The staff is very pleasant and friendly. read more

We live nearby and eat there frequently and often order for carry-out. The burgers and fries are awesome. My wife orders the small burger with lettuce, onion, tomato, mustard and mayo. Recently I have been ordering a large cheeseburger with grilled onions and grilled jalapenos. Wow, it is great. No condiments needed. We share a small order of fries. That is plenty for us and we really like them. read more

This is one of the best around! Friendly staff always smiling and just plain kind to all its guests. I strike up conversations with the staff and they are always engaged with the conversation. Great place!! read more

The best five guys I've ever been to! The people working here are exceptionally friendly and helpful. I come here all the time and I am never disappointed. 5 star restaurant quality food for a decent price. Only wish they had milkshakes. Definitely a good place to go anytime of the week! read more

Hands down the best burger and fries around. I have been a loyal Five Guys follower since I was stationed in DC ten years ago. Consistently perfect food, always fast and the way I want it. You absolutely cannot go wrong, if you're in the mood for a good burger. read more

This is an excellent place to eat! Employers are always friendly, food is great and always very, very clean. Would highly recommend!

Good as always for burgers. But what is up with the music??? Head banging crap. Bad music and worse lyrics. It is enough to ruin your lunch!

Cheesy delicious burgers, they give you ALOT of fries which is good haha. Fast and friendly, a little dirty though.

Staff was great, service was fast, food was awesome, restaurant was clean.. Prices were high.

Burgers are delicious. French fries are perfect.

I love five guys, but this location made two errors in two days on my order. I called (left vm) and filed an online complaint, no response. Sorry Mr. guy, but this location needs a little TLC read more

Gave this place another try. Failed. Slow operation. 20 minutes for a flattened burger and limp fries. Plus, I hate cheese that isn't melted on the burger. The American cheese was barely melted and had that slimy texture. I don't understand their cooking method. The burgers were smashed so thin there wasn't any flavor left and double cook the fries. This location needs some better skills. All done with Five Guys. read more

From the friendly fast service when ordering to the correct order being prepared, the experience was exceptional. We have always wanted to try a 5 guys burger and today we finally did. The burger was great, just like a tasty bar burger of past. The meat was grilled to perfection. The fries were crispy and hot. (The vinegar addition is plus!) And if that wasn't enough while you wait for your order to come up there's peanuts in shell to snack on. Well worth the visit!! read more

Awesome burgers and fries and the team working the noon rush hour on July 14th 2016 was a well oiled machine lead by a great team leader, suite 201 1wSummerlin Rd read more