I thought maybe I would give them one more chance One of the biggest mistakes I have done in a long time. First the girl at the drive thru window wasn't friendly at all was rather ignorant. I ordered 4 burritos a hashbrown and a large coffee and a large coke. I also had the coupon for a free hashbrown. So if my adding is correct that's 2 hash browns. Well there was only one hashbrown in the bag. Which I wasn't charged for. I went over this with the girl 2 or 3 times. I wanted 1 hashbrown and the free one. Well they wanted to charge me for the one which wasn't on my receipt. And would have to wait on it. It wasn't the fact of paying for it it was the hassle of waiting. Then the coffee I ordered 10 and 10 I got maybe 2 and 2. I am done with that place. read more

Iced coffee that tastes better than Starbucks', but is half the price? Sign me up. The only deduction is for annoying, constantly-changing video menus. read more

This is absolutely terrible...... my coworkers and I go here all the time after 10pm and never fails we always receive cold food. For how long they take to get us our food it should be scorching hot, but it's not I demand a response from someone on this. A brand new place looks as good as it does on the outside, is a total mirage for the service u get inside. Even though it's McDonald's and it's fast food there should still be a level of service demanded by a manager or owner here. We work 12 hour days and to get a cold meal is just heart breaking !!!! read more

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If I can give negative or at least 0 stars, I would. When does this McDonald's location ever have its stuff together? Quick answer, it never does. Whether they are running out of stuff, machine broken or just completely messy, this location never can deliver. Management and intervention with the staff is urgent. Pass this location up and head to the next McDonalds location because this one isn't it. read more

This mcdonalds has gone down hill fast..the people are rude. Our orders always gets messed up. I wish I could give 0. This is the only place that makes you pay for sauces and they only give you 2 sauces for a 10 pc. Come on. read more

Zero stars if I could. I just moved close to this location recently and they are so rude. We've ordered from here multiple times and they do NOT have all day breakfast even if they advertise. False advertising? I think so. I always get the same thing at McDonald's (so I know the number) and they get it wrong EVERY SINGLE TIME. It's like they do it on purpose. The line is always out of control like they don't have enough people working and the attitude of the workers is just awful. I get this is just a drive through place - but next time I'll take my business to jack in the box across the way when I'm looking for something quick because atleast they don't give me attitude at the window. read more

Worst McDonald's I ever been too They take way to long In drive thru and seem to still mess your order up go figure , Emily the manger at night has an attitude and does little to help any situation, all the workers there are rude and don't care about service in any kind way they simply don't care or give any Kind of effort period. read more

30 minute wait for food inside counter service some people longer wait time and the drive thru. This place is horrible

Every time I come to this McDonald's they have a mile long line and will wait like 15-20 minutes to start taking orders like if there waiting for cars to pile up to start and when you order they don't have anything available read more

McDonalds - I would've left but there were like 10 cars behind me as soon as I pulled in - Fast Food Near Me - Lathrop, California

Worse service at a McDonald's by far. I ordered a Big Mac Meal with a chicken nugget meal. I got home they forgot to give me my Big Mac. Second time they get the Ofer wrong!! read more

this place is the worst Ive been i had to wait ten minutes for my order even when I ordered ahead of time...

Don't go here. They deliberately messed up my order. Terrible service. Bad service. They need to hire some better employees.

Awful experience, the one we told the order was really rude, she was a black women. If they are gonna be like that then they shouldn't work. We told them the coffee didn't have sugar or Splenda, we asked for some inside and they didn't give us nothing. read more

If there was an option to put negative stars I would. This place has been gross for years. The OWNER can care less! The fries are never fresh and really salty. Takes 30 minutes for a cheeseburger. Again I'm not blaming the staff this is all on the OWNER! This owner can care less on the quality of food and the quality of its establishment. Only reason they are still I in business is because hungry ppl driving on I5 that's it! Please do your self a favor and don't go eat here! Just give you a stomach ache and disappointment! read more

I had this awful experience with this location once. To be honest, I was really surprised because I had always had a good experience with this location. Me and my friends were on our way home after a vacation to Santa Cruz and we wanted to stop by for some food because we had been driving for hours. It was 10 minutes before they closed and we figured we could just get a burger and fries and some soda and that was it. Well once we got into the drive-through (which was empty so we could just drive up immediately), we started to order and once we were done ordering, the lady behind the counter reminded us that they were closing in about 10 or 15 minutes and that they only had fried products. It was absolutely ridiculous that we couldn't even just get a burger and soda. We ended up not eating for the rest of the drive home. Terrible. read more

Ok, I have gone several times now. Hoping that each time, they might get it right. Well, I have been proven wrong each time. My husband & I used to laugh at the fact that each & every order was wrong, and we had to specifically ask for items that should have been included....like a spoon for oatmeal, or jelly for the biscuit. And when you ask, they roll their eyes, and give an attitude as if its your fault they got it wrong. Unfortunately, I like Mc donalds coffees and this is the closest one on my commute, I now wait to hit another one in Tracy, and so far, have not had any problems. Someone in upper management should look into this location cause reading these other yelps, im sure theres more issues going on here. KEEP DRIVING......NOT WORTH THE STOP read more

i would not usually write a review for a mcdonlds, but this place is horrible. The manager is always upset, because he has such a dumb staff to manage... We go there for their drinks (McCafe) and they take forever. I swear their machine is always broken, or their staff is just too stupid to know how to work the machine. We usually go through the drive-thru and every time we've done so, the manager ends up making our drinks because his staff is too slow. just horrible. read more

If i could give 0 stars, I would or maybe even negative. Like why would they have 2 drive thru order stations when they only use 1. Terrible customer service. We were clearly next and the girl literally took the other peoples orders. There was no sign or cone in the way that said it was out of service. Backed out and went to good old jack in the box. read more

If you're thinking about making a pit stop here to grab some french fries or use the bathroom -- DO NOT COME HERE! I made the mistake to make a quick pit stop and this place was super crowded and dirty. I ordered a mcchicken and fries to-go and it probably took like a total of 15-20 minutes to stand in line and finally get my food! -___- I don't even know what took so long -- you should just go to one of the other fast food restaurant nearby. read more

Worst McDonald's ever! I wouldn't give it 1 star if I didn't have to. Sat in the drive thru with 4 cars ahead of me and it took more than 15 minutes just to get to the order screen. This location is a joke! read more

Do whatever you can to avoid this place. I don't think I've been to a worse McDonald's, but that may just be my experience. Waiting for food, I heard a car pull up. I didn't see it, I HEARD it because the music was so loud. I got to sit here for 10 minutes while two workers sat outside on a table and chatted animatedly. She left her car on obnoxiously so she could blast the radio while she sat on a bench and chatted. Horrendous interior, children running around, the place is just not a good pit stop. read more

Bruh how tf you fools always closed. I worked at the McDonald's in angels camp and we would only ever close early in extreme situations and if so not ridiculously early. And more than half the employees don't understand what club soda/selter/sparkling water is and if they do don't even understand that their machine dispenses it. read more

Worst Mc Donald's I ever been to they had us waiting 15 minutes In the drive they and never took our order we pulled up to the first window and a lady walk to the register turn around and looked at us but never opened the window to take our order we waited another 5 minutes and nothing we pulled up to the second window and no one ever came to help us and left the reason we waited so much was because there was a car in front of us that they were helping and after that car the rest of us in the drive thru did t get helped this happened at 10:15 am Monday morning read more

Gave me the wrong sauce, a large fries half filled and no napkins. McDonalds needs to go back to hiring people with down syndrome. They need more work opportunities and do a better job than your current employees. read more

I got this raw hamburger! When I called the manager she said that they I just did the grill, which implies she knows there's a problem. She then said we fix the problem and I said well apparently not because after looking at your yelp review there was a similar incident almost a year ago. These people have been serving raw meat for a year! There was also a picture of a dirty ice cream station, posted roughly a year ago as well, and even though I did not think about taking a picture, I too noticed the same thing. As I went through the drive through I couldn't help but to notice the disgusting dirty ice cream station as well. You can see it from the Drive-through window. I also noticed the lady was touching the lids, and containers etc without any gloves on read more

McDonalds - Raw hamburger 10/11/19 - Fast Food Near Me - Lathrop, California

WORST McDonalds ever. The wait was about 20 minutes in the drive thru and when we got our food it was COLD!!! and when we told the girl she LAUGHED. We told her our fries were cold and she literally just threw them in the microwave. UHHH..... never going here again. Such a headache. read more

I have been to many McDonald's in many sates. I've ordered many things. Never have I been so disappointed. Not only are they overpriced (their solar menu is NOT standard), but we ordered their 'new' BBQ Ranch Burger, and got a patty covered in sauce with Doritos chips on it. Corn chips on a burger? No sir. On top of that they weren't all the same, as some had a slice of Swiss cheese and some didn't. I can guarantee I will not only never order that item again, but I will never return to this location either. Avoid if you want to enjoy your food.... read more

This place doesn't deserve any stars and it looks like I'm not the only one who experienced the same issue at this exact location in Lathrop. The employees are very unprofessional and give customers a reason to cuss them out. I was the only customer in Drive threw at 7AM and the Girl at the window didn't get my order right so when I was correcting trying to fix it which should had been her asking all the questions, She starts picking an argument about adding bacon on a McGriddle. Lucky for her she had her manger there who was genuinely nice and just trying to resolve the problem as they should. If it wasn't for that Manager on duty's helpfulness to the problem, the crew member would had got a drink thrown at her face .... Yesss people she was that Rude. I hope the person after me handled her read more

Worst McDonalds EVER. Super long wait to get food and then order was wrong. Rude staff too. Should have checked reviews before we stopped. Seems to be a regular problem read more

If you can pass this place ...pass it! Food is horrible along with the workers. The manager that be on duty at night needs to be fired immediately! They give you cold food and tell you it's hot and just came out their greasy pan. You can tell the food been sitting in oil..They tell you they can't help you after you waited 20 minutes. Your better off just skipping this place. OH AND THEY DON'T WEAR MASK AFTER THEY BEEN BREATHING ALL UP IN THE KITCHEN! read more

This McDonald's is poorly managed! They ran out of food! What! It took 20 mins to get through the drive thru.

They're not very busy on weekdays (except for rush hours) but super busy on weekends. The service is just as slow either way. On weekends, be prepared to sit at the drive-through for 30 minutes or more. "All Day Breakfast" as stated prominently on their sign is not really. They don't serve hash browns after 10:30 and when I asked them about it, they blamed it on their supplier. It's all over the news that franchise owners are rebelling against this long awaited decision by corporate, so I"m not fooled by this excuse. There is no sign anywhere telling you this, so you end up hearing that they substitute fries after you are already trapped in the drive-thru. Who wants fries with their egg mcmuffin?! It's wrong! read more

12/26/19 - Very poor service! No clean tables and no napkins I could use to wipe off a table for my group. So I borrowed one of their cleaning cloths from the counter and wiped off a table and chairs so we could eat. When I put the cloth back no one said a thing or came out to clean the other tables. I ordered and paid using the kiosk and took my table number as instructed. When they called my number I had to go up to the counter to pick up my food. I asked the counter-person what the numbers were for and she said they were for people that are "eating here." I explained that I was eating there and she said she was on break. I don't eat at McDonald's very often. I mentioned my experience to my wife a few days later and wondered out loud if this is a poor location or if it is the McDonald's employees' reaction everywhere to the kiosks. She said she usually has poor service at that location and that has not been her experience at other locations in the chain. read more

This is a newly built or remodeled McDonald's. Everything looks shiny and new but seems as if no one has ever cleaned after opening day. There was garbage all over the parking lot and basically around the entire perimeter of the building. The interior of the restaurant had unswept floors and dirty tables. We were dining at 6:45am and were the only customers inside. You'd expect everything to be spotless at that hour. Our order was wrong. Bathrooms had not been cleaned or checked since the previous day (or opening day)! If you're craving a Big Mac, pass this exit up and drive to the next McDonald's. read more

This has got to be the worst customer service I've ever experienced. These kids that work here all need their ass whooped for their rude, smartass , sarcastic attitudes. It comes from the top so whoever their manager is, I blame them (as well as their parents). If you're ready to stand in a line & wait like you have all the time in the world then by all means. Just hope your fries aren't cold. read more

Spent 30 minutes in drive thru and made excuse that there were big orders in front like 20 mc chicken sandwiches. Yeah right!!! Parking is definitely lacking and more staff needed to speed the process since this the only McDonald's in Lathrop. read more

The Asian woman is so rude and doesn't know how to speak to customers. This woman works the night shift on Tuesdays and I'm sure she's probably stressed out because she has to support her kids but she doesn't need to make fun of someone's order. Like grow up, old Asian lady! read more

Customer Service ABOVE and BEYOND The On-site Manager, Liz, performed OUTSTANDING customer service Monday Morning 2/27. This experience was not just a regular 7am breakfast visit, it turned to be a visit where I lost my purse and Liz helped me get EVERYTHING back, yes i mean EVERYTHING! Returning from a weekend trip to Napa, my husband and I visited this McDonald's location at about 9:00am (give or take). After a quick breakfast, we left McDonald's and I left my purse full of everything behind. You name it a gorgeous purse, personal ID, credit cards, cash, etc. It was about 2-3 hours later of driving home is when I discovered my purse was missing. After a bit of crying, remembering, and panic, my husband called the Lathrop McDonald's and got in touch with Liz. It had turned out that a McDonald's customer turned my purse in (THANK YOU WHO EVER YOU ARE) and it was given to Liz. Liz advised she locked it safe and that nothing was taken. After this conversation, I felt a little weight come off my shoulders as I had faith I found a trust for Liz. After another hour, we arranged a Fedex pick up to come 2 hours later and have my purse sent to me overnight. Status: From what I can see, EVERYTHING came back! EVERYTHING! THANK YOU LIZ for your kindness, trusting voice, hustle, and actions to help return my purse back to me. McDonald's is truly lucky to have such dedicated, high valued employees such as yourself. read more

Don't be in a hurry for breakfast. This place was a joke. It's 12/21/2018 5:32am when I placed my order. #4 (Bacon,egg & cheese biscuit) simple right... well I substituted the reg egg for egg whites, the girl taking my order knew nothing about taking orders. She kept going to the back to ask, which was no problem I'm all for training and getting it right but their was nobody training! Any how after a few minutes my order was finally placed, it gets better! So after 15-20 minutes I get my number called "209" I go for my food and it's wrong! Wrong sandwich, wrong egg not even close to what I ordered. I give the sandwich back and state it wasn't right, I'm told "it's gonna be 20-30 minutes because we're cooking yellow egg and we can't make egg whites with yellow egg at the same time. So I asked for oatmeal instead, "we just ran out" so I asked for a refund and they all gave me a look as if I was taking from their pocket or something. Worse service ever. Thanks for wasting an hour of my time! read more

Indont understand why it takes 25+ minutes to get through drive thru, and when i was already in line waiting the person through the speaker helped 2 people before me even though i was first like seriously come on. read more