I have to give credit where credit is due I ordered a caramel frappe with Oreo yesterday, and the lady who made it got it PERFECTLY how I like it. So today, when I saw her at the first window, I jokingly told her I needed her to make my frappe again because she got it perfect yesterday. She actually switched with someone so she could make it herself, and when I got to the next window, she handed me the frappe--and once again, she got it perfect. She definitely deserves the credit for switching with someone just to make it herself. That was really nice of her, and I appreciate it! read more

Just ordered and got home.... The nuggets were clearly microwaved where some spots were stale and rubbery, other spots that were touching other nuggets were soggy. Fries were cold and waxy. The cheeseburger was also cold (cheese wasn't even melted). I live 3 minutes away. Bare minimum effort provided. I won't be coming back. read more

I just ordered some food they got my whole order wrong they were bothered by the fact that I was looking through my bags and still when I got home my plane that chicken was a regular McChicken I was missing my 10-piece spicy they gave me regular nuggets and I was missing a four piece regular nugget when I go back to pick it up she gave me my plane McChicken my four piece that was missing and a 10-piece spicy nugget the spicy nuggets were like cardboard I was very unpleased because I thought I drove 2 miles home and I'm driving 2 miles back to pick up some food that they messed up they would at least put it fresh it was not fresh the only thing that the manager had the same if you don't like our food go to the one in lindenhurst we don't need your money I've worked at the one in Lake Villa for 7 months and I'm also a good customer there and spend a lot of money there so I do not appreciate somebody telling me not to shop there because they kept getting my order wrong and then they wanted to serve me some cold cold carport nuggets and expect me to just be okay with that I will not go to another McDonald's they're just going to have to learn how to do a better job I would not drive out of my way to go get McDonald's when there's one closer to my house either the manager has to change or they have to get better employees but will I will not do is travel an extra mile further because they don't know how to do their job honestly they don't even deserve that one star but I couldn't post unless I hit a star so that one star should be a negative one read more

I gave this location a lot of chances but I'm done coming there. My orders are never complicated, it's always one meal with drink. They mess this up every time. They give me either wrong burger or it's so nasty, they putting that in bag sideways and it's getting all messed up. Last time I got burger it was all soaked and had hair in it. It's just disgusting. Every time. I understand staff doesn't give a sh*t but where's the management to do something about it. I get it, it could happen once, but it's every single time. I'm not coming there anymore and I advise anyone to avoid this location at all costs cause it's terrible. I've been to many restaurants and many locations of McDonald's and no other place to exhibit such a level of negligence and ignorance towards the food and its customers. read more

nuggets were hard and cold, and they never gave me dipping sauce fries cold. I called and talked to the manger Angie, and she was not trying to hear anything I was saying. she said if I wanted a new order come back and I was on my lunch break I can bring it back at 630 tonight when I get off so what am I supposed to eat for lunch now. I go here at least 4 times a week and I never this happen and felt so angry. read more

Nothing exactly too bad. Cut me off while I was speaking and gave the wrong drink sizes.

This location sucks! It's just a bunch of incompetent kids who don't take their jobs seriously. How hard is it to get my order right? Every damn time it's either cold, poorly slapped together or simply not what I ordered. Get it together already! read more

Don't get their new crispy chicken sandwich.. 1. teeny piece of chicken 2. Soggy and burnt bun. Nasty read more

McDonalds - a hamburger with a pickle on top - Burgers Near Me - Lake Villa, Illinois

Ordered through the mobile app. Cashier said no order is in the system. Showed my confirmation email to the cashier. She called over the manager, but she was unwilling to help in any capacity. All her subordinates were trying to help, but unable to. read more

Incorrect mobile orders time after time. No consistency that McDs is famous for. Frustrating.

To the McDouche at the Speaker/ first window with the BAM comic mask... leave the attitude at home and try working on your customer service. The other employees were cool though. read more

This location sucks. My most recent curbside experience included waiting 30 minutes for food I ordered on the app (last time I waited about 15, but at least they actually brought the food to curbside). Finally had to go in and get it - where it had been just sitting, languishing. Whatever kid was in charge was so not interested in his job (I get it man, but come on). "I guess you can check if your food is cold, but if you want new stuff you're gonna have to wait another 5 minutes." I left with my food as he muttered, "Okay then" to my departing self. Customer service indeed. read more

Order always wrong. Horrible customer service. We only go there when there is no other option.

McDonalds....still my favorite fast food place. Can usually eat while you're driving and not worry about getting all messed up. As long as the everything meets corporate specs, you will be fine. Yes, there are specs they have to follow!! No matter the time of day, I'm a number 2 person. Unless I'm real hungry at lunch or dinner, then I bump up to a number 3....lol. The staff here gets a good grade from me just for the fact that they speak english. At least they did while I was there. C'mon, it's a McDonalds. The American standard. Nobody with a foreign accent's should be taking your order here. read more

McDonalds - the front of a mcdonald's restaurant - Burgers Near Me - Lake Villa, Illinois

Got a mouth full of coffee grounds no more re to say ware of 1.50 if your going to raise prices make sure it's worth it. Driving while having a mouth full of grounds disgusting read more

McDonalds - a person holding a cup of coffee - Burgers Near Me - Lake Villa, Illinois

Ice cream machine has been "down" for the past 3 months. None of the workers can come to an agreement that their ice cream machine is "down." They also forgot the bun in my Mcchicken. read more

went yesterday around 1:00 pm, lone line. order taken wrong, got new ice cream melted with a little topping on top only. got bag with food, one quarter pounder with bacon missing. at home found fries were old, cold and hard, checked for bacon on burger, had scraps pieces, not even a slice. this place is running down. need new management? the 6-7 cars that left long line didn't miss anything. read more

Wasn't too pleased with my visit here. They didn't get my order correct (go figure) Is your order correct on the screen they ask? Well Id tell you if your screen was working (smh) Guess you can't expect too much from a fast food place. read more

Three bad experiences here: 1. Ordered mcgriddle and literally came with just the bun portion 2. Separate experience I wasn't given fries 3. And to top it all off, found a giant beetle in my sweet tea. Gross! read more

Horrible service, you get out of your car to order and they help the drive thru first. Been sitting inside for 15 minutes and not a single person came to the register so I had to order on the app for pick up and they're too busy standing around talking then to give 2 drink cups. read more

10 min wait for a couple of orders for fries for the kids, not good. A bag with 2 cheeseburgers instead of fries not good. Lady yelling behind me asking "what the f&$k is going on" not good. This McDonald, not good. Last time going to this McDonald, good. Kids happy with fries, all worth the hassle!!! read more

My salad was open and 3days past it's sell by with water damage to it.They did refund me,but poor customer service cashier was rude cut me off before i finished speaking and snatched the receipt and food out of my hand read more

Horrible service and drive thru took for ever-- had to wait 20 minutes for 2 lemonades-- ridiculous! Drive thru guy completely inappropriate read more

STAY AWAY! First hand knowledge that workers and management DO NOT WEAR GLOVES when handling food. Do you really want to gamble with your health? You don't know where their fingers have been. read more

Worst location ever! Under cooked fries that are heavily salted. Forgetting all to add your sauces to your order. Upcharging your drink that you didn't ask to be added to that order! Waiting 20mins in line to get under cooked food and sauces forgotten. Their store phone number doesn't even work when you try and call it! read more

When I come here during the day I have no problems. But the last two times I've come late at night, the service is incredibly slow and they only take cash. I haven't had this issue with any of the other McDonalds in the area. Maybe I have to start going to those ones. read more

Lately, I've been visiting this McDonalds for my breakfast stop. I am pleased with the kindness of the staff in the morning shift. I've been to a few others in the area around d the same time but the Lake Villa location stands out to me. They never have issues with my order and they are extremely nice. read more

Nigga working the drive through really finessed my ass. Came through and ordered a 20-piece chicken nuggets, fries, and a drink. Didn't think twice when i was charged $13. Driving home I thought "that was a bit of an absurd price for what I ordered.... 20 piece nuggets are $5, and all sized fountain drinks are $1. Got home and good thing I checked my receipt because I was charged for 2 10-piece nuggets coming out to be $4.50 each!! Not a big deal for me, but could be for a person or family that is strapped for cash. Always check your receipts before leaving this location. You've been warned! read more

Very slow drive thru. Waited 25 minutes for a soda. Wasnt please with this visit compared to others.

I frequently visit because it's close to where I travel daily. Yesterday I stopped in drive thru for a large Coke...I received it warm with very little ice that had already melted before leaving the drive thru ( third time this has happened) Today I stopped for breakfast and ordered the 2 for $4 sausage eggs cheese McMuffins..the person taking the order said they don't come with cheese (even tho the pictures on the menus showed cheese) They argued with me about the picture and the manager said she will have to come out and look at the sign later...I changed my order to one sausage egg cheese McMuffin and went on my way...When I opened my sandwich..I was given a Sausage egg cheese biscuit instead...SO disappointing...My next visits will be at the Antioch location...I've tried to give chances again and again...poor customer service and lack of listening to what was actually ordered read more

I have this "restaurant" if you can even call it that way on my way to my house been there like 5 times and this is the 3rd time that they screw my order a simple thing like reading a ticket is asking for too much, in top of that the management specially Modesto FLores is rude and unprofessional literally told me to screw me with a big middle finger on my face, won't be stoping by anymore if you looking for a place to get something quick forget about this place cause the waiting time for a med fries and a pop take them about 10 min.... don't waste your money and more importantly don't waste your time. read more

They made me a mcgangbang. Usually I just order a McDouble and McChicken and assemble it myself but they did it for me and it was

After repeating my order 4 times at the drive thru speaker they still managed to get it wrong. And it's not the first time, they randomly forget things on your order, sometimes it's the fries, sometimes it's a sandwich. Very poorly run location. read more