It's a chain, and you do get what you pay for. 3.5, rounding up to 4. I used to be a huge fan of five guys but it's been a while since I've been back and now I remember why. The portions have significantly gone down and the prices are super high. While the fries and burgers are good they are generally super greasy where I feel so gross after. I miss the crisp fries that we used to get with the orders. The staff is kind of a hit or miss, I know it's a location outside the outlet mall so I'm sure they get super busy. Overall, an okay experience, you know what you get with five guys if you've had it before. read more

I used to go to the Waukegan location and had to change due to the horrible service there and would constantly mess up my order every time. This Gurnee location is phenomenal. Great staff great management especially the manager Mike awesome guy and has great leadership skills takes care of his customers. First impression means everything which is why I continue to come back thank you. read more

Burger beef was great except they need to figure out a new "Bun" Because the bun falls apart. Fries were awesome! Service was very quick. The restaurant was very clean. read more

They are cleaning tables and floors well, and felt very welcoming when I entered. I would absolutely visit again. Foods are good as always. read more

Went in for the bogo burger. the app was giving me issues. The Manager took care of us. Great Burgers and even better customer service. Should be called Five Stars! read more

Fairly consistent. Decent burger. Good fresh fries and malt vinegar!!!! I'm happy with my Little Cheeseburgers and (unfortunately) fries with no salt (you can cry with me) Malt Vinegar and ketchup help a lot! read more

2nd dinner for us brought us here since the mall was closed. I know it's a little pricey but it's decent food that my 6 year old hasn't had yet. Figured it would be a step above McDonalds. I guess I was wrong today. She wouldn't touch the overcooked fries and said the burger meat was mushy. I agreed. Also, none of the soda we tried tasted right from either machine. Better luck next time I guess. I was hoping for $30 we would have something more epic. read more

Burgers were fantastic! The fries were hot and crispy with a soft center! Clean bathrooms. Soda machines to make your own flavors. Our kids loved the experience; even added to the coloring board! read more

Five Guys - Burgers Near Me - Gurnee, Illinois

Five Guys - hamburger place with fine dining restaurant prices. Clean and good service but expensive.

Haven't been in since pre-Covid!! Awesome burgers and fries. Keep in mind their regular burgers are double patties. The little burger is the single. I had that but in a lettuce wrap vs a bun. So tasty. read more

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I love five guys. Their burgers are always juicy and delicious. This location is fine. It's clean and the people are friendly, although it seems the people making the food are friendlier than the people taking the orders. Anyway I'm giving 5 guys 3 stars because of the price. Any sense of value has been gone for quite some time. 1 little cheeseburger 1 little hamburger and a large fries was almost $28 after tax, and the kiosk where you pay is asking for a tip. So tired of being asked to tip for fast food. Burgers were good. The fries didn't seem large and they were just enough. Like my daughter and I finished them. That's why I don't think they were large. Also they weren't hot. Normally you have to watch out that you don't burn your fingers. These weren't cold but they were not hot. When I got home I told my daughter this will have to be an annual Christmas tradition. Okay my daughter confirmed the fries in the cup were hot, but the fries in the bag were just warm. Doesn't matter though because the burgers are great it's just the whole experience is too expensive. I worry they will be in the same situation as TGIF and Red Lobster, bankrupt because people can't afford it. read more

The service was terrific, the burgers (the four of us) thought was overpriced and overrated. Sorry.

Incredibly kind staff. Consistently delicious food. Best burger you can get from a chain. What more could you ask for?

Food was good and all but my wife found a hair in her burger so they definitely need hair Nets or something. I thought they'd comp the meal without having to cause a scene but all they offered was to cook the burger again also from the entire service they looked at me as if I were to lie or my wife lie about the hair. We have plenty of money so nobody wanted the day dampered from a small hair in the middle of a good burger. So yeah hair nets. read more

Just alright. $20 for fast food burger and fry. Better than McDonald's but not good enough to be gourmet burger Not worth the money. read more

Horrible and expensive for what you get! Waited over 30 minutes. 7-8 guys working and the guy who range us up took order, dressed and packaged burger. Other 6 guys were messing around. $16 for a plain double cheeseburger and small fries. Forget it. Never again. read more

Pricey but amazing burgers. I love coming here with the fresh fries and Coca Cola freestyle machine. The bacon, the cheese and all the other toppings are just harmony together read more

The burgers and fries are cooked fresh in front of the customer. The fries taste like homemade fries. The fries are cooked with peanut oil. The servings are large and filling. The best part are the free shelled peanuts. The environment is family friendly with light rock music playing in the background. read more

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I typically refrain from reviewing establishments I rate 1 or 2 stars. However, in this situation, I feel it is more of a public service announcement. So here goes: The menu at Five Guys is very limited, (predominately burgers and hot dogs). The burgers aren't great, but not terrible either. My fries were under-cooked. Here is my public service announcement: If you order a hotdog with everything, be warned - IT WILL HAVE KETCHUP ON IT! That may fly in DC, but not Chicagoland. You can ask them to hold the ketchup, but even if you customize your order you can't get a true Chicago-style dog (no celery salt to be found). read more

Five Guys - Burger and fries in a bag. - Burgers Near Me - Gurnee, Illinois

The staff behind the counter were very friendly. The food was delicious. I ordered a hamburger, hotdog and 2 regular fries. The hamburger was a bit on the pricey side (a little over $7). You get 2 patties with it but still. My husband really enjoyed it so I guess that's what matters. The fries... they put extra in the bag on top of the cups. So good and worth the price. The hot was cooked just right and had the correct toppings. I'll be a repeat customer read more

Five Guys - Burgers Near Me - Gurnee, Illinois

expensive 30$ for 2 burgers stale bun sloppy stale McDonald's is way better illnever go there again garbage read more

Amazing favorite place to eat burgers 10000% better than McDonald's. Food is amazing and not stale but he shakes are good. The workers are usually friendly and kind. read more

Great classic rock music the second I walked in and throughout my meal here. The atmosphere was designed like a classic diner with small black and white tiled floors and white walls. Plastered all over were different quotes of apprasial from different news and review outlets. All of it fit and looked great. Service was very quick and the cashier was a wonderful lady who seemed happy to take our orders. This is where i was really taken away. A normal size burger here at Five Guys is filled with two delicious patties and topped with whatever you want at NO extra charge! Thats right, all toppings for free! After finishing my incredible burger, i was able to dive into a very generous amount of thick-cut fries which really made my meal that much better. My Five Guys experience was a great one and i will definitely be returning here as often as i can! I highly recommend this resturaunt to anyone looking for a delicious burger at a good price! read more

Five Guys - Burger and fries, with a lot more fries in the bag. - Burgers Near Me - Gurnee, Illinois

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This place sucks they burgers are decent but the fries. Back in the day they used to load up the bag with fries and now they barely put any in. Also when I call to place my order I still had to wait just as long to get my order. This place needs to get it together. read more

came late at night. staff is welcoming and very friendly. food is very fresh! place is clean

Came in needing a large order of 15 bacon cheeseburgers, fries, and drinks. The crew took care of our order in under 20min! Great service & delicious fresh food! read more

Ssssoooo I took my 40 minute drive to Gurnee Mills to catch some after xmas sales. Was starving afterwards from all of that shopping LOL! I wanted portillos at first. Then my sister was like what about five guys instead. I had never had five guys until TODAY! Yes. TODAY! She has eaten five guys before and said the burgers & fresh cut fries were FYE! This particular location was clean,the staff was professional & pleasant. I was impressed at the ease of ordering my food. Now on to the food: I MAXED my burger and could barely finish my fries. Delicious! I'm sold on the hand pressed burgers and you can't go wrong with fresh cut fries! Did I mention I MAXED my food? Really good location outside the mall and will certainly eat at Five Guys again! read more

The friendliest 5 guys I've ever been to! The staff here are so friendly and hard workers. They really made the visit all that more special! And, of course, the burgers and fries were amazing. The place was also very clean and their service is very quick. Overall, great place to go to for a quick lunch break or easy dinner. read more

Good burger ,slow ,poor service . I ordered a burger today 1/28/17 at 4:08 PM ,waited until 4:30 PM ,I asked where is my order ?They loss my ticket ,did not cook it ,a employee refunded the money ,gave me a free burger about 4:36 PM. 3-4 customers in store ,5 people working ,it was not busy . I was not happy waiting for 28 mins for a fast food burger . The price is more expensive then most fast food ,I expect better ,faster service . read more

The burgers are still as fresh and tasty, but they've reduced the amount of fries in the order so the value's gone down. The employees are markedly less customer centric. Our chucklehead behind the register was not sharp enough to handle his job. I expect more at these prices. read more

Five Guys falls a tad bit short of five stars. I come here a lot and though I forget to check-in quite frequently, I have noticed three things while I am here. 1. Food is always cooked fresh and burgers are always made the same way. 2. Burgers are about $5.00-$7.00 but after french fries and a soft drink, you are looking at about $12 for a meal per person. So, come prepared to pay a little more than you may expect. 3. You are looked at a lot by the staff when eating.. Yeah.. I know, how weird is that? But, it's true. Each time I am here, I find myself being looked at. No, scratch that; not looked at, starred at. I get that I am good looking and all but I don't think it's normal to be starring at something for as long as they do. Makes my eyes hurt just thinking about it. Other than the awkward starring contests, the food is great, the restaurant is always extremely clean and the atmosphere is always welcoming. I love Five Guys Burgers & Fries and I will definitely find myself coming back here every once in a while. It's expensive to eat here every day so until the value or prices improve and until the service steps up, I won't be back anymore frequently than once every month or two. !!! ALLERGY ALERT !!! Five Guys (all locations) cooks their fries in peanut oil and have peanuts available (in the dining room) to anyone wishing to eat some while waiting for their order to be prepared. If anyone you may be dining with has a peanut allergy, PLEASE be sure to steer clear of this restaurant. read more

I agree with a few of my fellow Yelpers who have given a two star status to 5 Guys. There menu is very limited. I personally don't care of the fries... even if they were smothered in cheese, I don't think they would be that great. The burgers are okay... or as the quote for a two star joint is, "Meha, I've expected better." Now, honestly, I've had worse, but there are many other places out there which serve up better burgers. The rolls they have are good and perhaps the best thing they have here is the selection of toppings. I've been to several 5-Guys, and in each the wait staff always did well and the food came out quickly. In summary, if you want something different or better than McDonalds, and there is not a Culver's, Sonic, or Fuddruckers about, then do stop in. read more

After all the followers recommendations and a few articles about what a great place Five Guys was, I ended up trying it our for myself. I'm now confused as to what the big deal is. I had the regular cheeseburger and the $2-something cup of fries. The cheeseburger was OK and I'd put it somewhere near the regular patties of Wendy's hamburgers and definitely a notch below Culver's. It was a little tasty and the quality seemed average. $5 for a cup of fries is absolutely insane! You can buy 10 pounds of potatoes for that. $7 for a hamburger and $5 for fries must cater to the crowd that enjoys $4 coffees. There's plenty of local places that make hamburgers better than these. read more

In my travels I just happened to stop into five guys for a burger a few weeks ago..!! Overall the food was very good to excellent...the burgers reminded me of the way Wendy's used to be..you know when they tasted good..!! Thin juicy and flavourful, not thick cold greasy tasteless and nasty..the way they are now..The ghost of Dave Thomas is not happy..!! I like the fact that I can watch my food being prepared...and not being used as toilet paper by some teenage tattooed tacklebox societal reject..!! Food is a bit on the pricy side. read more

Overall, it's your basic burger joint. Pricing was decent, not cheap, about $11 for a burger and drink. Fries were the highlight, actually tasted like potatoes. The burger was a bit overdone for me. The buns didn't exactly handle the burger either. They started to fall apart about 3 bites in. The fountain machine was pretty sweet. It was touch screen and offered more varieties than I could imagine. That was a plus for me. I will go back to give it another chance. read more

I went to five guys last night and I had the best service I have ever gotten. 3 lovely gentlemen named Emir, Abraham and Victor are excellent workers. After I have gotten my food Emir asked me and my party if we liked napkins or if we needed anything to let him know. All three of these guys were always were doing something productive which made the place look clean and organized. Overall these three individuals made my experience at five guys amazing and I'm looking forward to coming back soon read more

Greasy, quick, massive burgers at hysterically low, obesity-inducing prices. If you have a peanut allergy, you'll probably need an epi-pen the instant someone even mutters "Five Guys." The place is stocked with peanuts in every form. Entire 50 pound bags of roasted peanuts, pallets of peanut oil in gallon containers, peanut shells on the ground (before they're quickly swept up), scoops full of peanuts with little bags so you can munch on the little legumes while tossing the shells in the numerous garbage cans located throughout the dining area. It's tasty, it's cheap, and it's ready, fresh, in under 10 minutes. The place is clean and always busy. Smells great, too. read more

I love five guys, but this Sunday evening I was unimpressed. We ordered a little burger but in a pan with lettuce and no bun. They Handed us a lettuce wrapped burger instead. When I asked them to please fix it (we didn't even pull the wrapped burger out of the paper bag) they simply said we already gave it to to you, here's a pan. Customer service at this five guys was awful. Won't come here again. read more

First time visitor to this place a couple of weeks back. The lines moved fast and the food was great. The fries were killer! My son devoured his bacon dog and how can you go wrong ordering that??? read more

once again they have the air conditioning turned down so its like walking into the meat locker. i asked why is it so cold, only to get "we need to have it this cold so the floor is not sticky". that is ridiculous. the first time in 3 months we can eat inside a restaurant and again you have the ac so low it keeps everyone outside. would not have been bad outside but the wind was blowing and its hard to hold onto all the paper goods so they're not blowing all over the place. plus he only garbage can you have is on the inside. so you have to put your mask back on to even throw away the garbage. do not have tables set up inside if you are going to freeze everyone out. this is the 4th time i have complained about the cold at this location. lock the thermostat so its set by corporate or franchisee and not by the employees. read more