Store was clean…read more Staff was friendly even while the store was very busy. Military discounts which is cool. Food was fresh and hot.

Usually love Canes, but found a beard hair in my food, atleast I hope it was a beard hair :(…read more Edit: I called and they apologized for the inconvenience and experience that I had at that Canes. Still kind of gross though.

At first I thought it was gonna be a bad experience because it was AI on the microphone, but I have…read moreto say the employee who took care of me great guy definitely would come back and one of the best shakes I've had in a while

This Checkers location is a hit and a miss. I was craving their seasoned fries, so I decided to…read morestop by. They have an automated drive thru. The computer was able to get everything I said correctly. There's no screen to see if the order was taken correctly, so you just have to trust the computer heard you. After ordering the classic mothercruncher with cheese, no tomato, fries, and a 4pc monsterella stix, I pulled up to the window. The employee told me my price and my food were made pretty quickly. Everything was nice and hot. I love their mozzarella sticks and the marinara sauce that comes with them. Checkers has some of the best seasoned fries around. The chicken sandwich was good but not my favorite. I may stick to their burgers. They are one of the few things around that close if you need a late night snack this could be for you.

Food is fresh and hot. Service is super polite and nice, from the order taker to the person in the…read moredrive thru window, Ambiance couldn't tell as I was the drive-thru.

Everyday i come here you guys make my day weather its door dash or I'm hungry best staff and…read moremanagement keep up the hard work it makes everyone day

Do NOT go here! Ordered a #4 meal with a diet, was handed TWO drinks, an iced coffee and a diet,…read moregave the iced coffee back as I didn't order it. Asked if I paid for the extra drink, was just waved off. Checked my bag for a receipt to see, good thing I did, was given some kind of pastry item instead of the Sausage Biscuit with Egg & Hash Browns I ordered. Walked over to the window to get my refund, was given cash instead of credited back to my card

never eat here. gotta make this longer so it does down as a review…read more never eat here never eat here never eat here

This location looks new but those inside said it wasn't a new spot? I'm not sure but it could use…read moresome help. Bathrooms were deplorable. The service is mostly non existent because they use kiosks to order. The person making shakes seemed quick but not sure how easy it would be to find a person to help if it was needed. The restaurant wasn't clean. Our table seemed to have been wiped down at some point because it had streaks on it. But also crumbs of who knows what. The sticky floor just added to the feeling of things. Food came out relatively quickly - my burger was so small that I almost couldn't find it in the bun... fries were tasty though - I guess that beef tallow works. I would not stop back here unless it was a food emergency... also, the parking lot is a mess. It's basically one way into a hotel parking lot or drive through. Spots are tight and multiple people took up 2 spots so it's ridiculous to park there.

It's been a while since I've been to steak and staple about 2 years and I went to the one in…read moreRosemont. I just came fro Gurnee Mills Mall since I had Martin Luther King day off and just to go window shopping. At first, I was unsure if Steak n Shake was open because the logo was taken down so I called them while I was at the mall since it was very cold on Martin Luther King's Day 2026. Well,since there's no live cashier to take your order like the other fast food chains, you have to order it on a kiosk exclusively. Unfortunately one of the kiosks which was credit only was not working correctly I'm glad it did not take payments so I went to another kiosks to order the same thing that I wanted. I ended up getting the eggnog milkshake which is exclusive for the winter season specially with Christmas holiday over. I ordered it with extra whipped cream and cherries. It was delicious. My milkshake came out first then my other order and I would have thought they would have brought it or called me at the same time with my triple cheese burger and my medium size Tallow fries. The steak triple patty cheeseburger was good it wasn't a "wow" good but it was good. Now I do taste the difference using tallow. It doesn't seem as greasy and it makes the french fries more rich in flavor. The only thing is Steak n Shake makes their fries similar to McDonald's on how they slice them. They're not thick fries or medium cut fries. One of the reasons is because I was curious how tallow tasted like. It actually is pretty good if that's how they used to make or cook french fries back in the 1950s and earlier. The reason why three stars is there's no more cashier. You have to exclusively order on the kiosk and one of the kiosks was not working properly for credit card. It took 5 minutes and I wasn't sure hopefully it did not process on the first kiosk which I thought was working. The second kiosk which says cash and credit is the one I use and it took my order. There's nobody there to help you which is what I don't like to give advice in regards to a cashier. That was the same experience I had at the Shake n Steak in Rosemont, Illinois two years ago. Yes, their food is good but their customer service seems cold or unenthusiastic. It's funny and ironic that under The entry foyer they show the staff smiling and wearing a uniform but in reality they're not even dressed with a tuxedo tie and short sleeve shirt with the CEO manager. Also they were out of napkins tonight. I had to wait and tell their staff but they seem very busy. Likewise, with the kiosk. Again the food is decently good with the new cooking the tallow fries but the customer service it's just really something that needs improvenent again.Ambience was busy in the beginning but quiet down after I walked in. Especially with the FDA implementing that vegetable oil is bad to fry french fries which is somewhat true but they could have used olive oil instead of tallow to fry french fries

Friendly welcoming active environment. Food comes out quickly, fresh & delicious! Free parking.read more

Heard about Big Ed's when we moved to the area. And the food definitely lived up to the hype. We…read morewere a little confused by the restaurant set up. It's split into two - cafeteria style side and a full service restaurant style. We chose the full service... The wait service itself was solid. Waitress was personable and we were rarely without a drink on hand. But we had to wait 25 min for our dinner. This is the part that dropped my rating to 4 stars. We eat a lot of BBQ and it rarely requires that long of a wait. The food is smoked and grilled hours ahead of time which is why the cafeteria side is able to serve right away. Why is there such a long wait for the same food in the sit down space? Again, the food was great and the atmosphere of the restaurant was ok. But I'd hesitate to select this for dinner out unless I wasn't hungry yet and I had a lot of time.

Stopped in after a movie for some dinner. The wait time wasn't too bad for me. I ordered a chili…read morecheese dog meal with cheese fries, a root beer and a to go order of a beef with two pieces of chocolate cake. My order was complete relatively quickly. Didn't much care for the cheese sauce open and all over items and inside of the bag. All napkins I grabbed was used to clean my hands and the other items wrappers in the bag. But my mom and sisters order was a whole other story. They ordered before me. They ordered two chicago sytle hot dog meals with onion rings and my sister stood there waiting for a good 15 minutes. Until my mom went up there. Like this order was easy enough, what happen. At one point my sister was the last person standing there. No one asked if she needed help or got her order. We all get busy, but ... Ultimately the food was delicious. The ambiance was nice. The facility was clean. Wish I could find the name of the young man who was the cashier for my order who also was cleaning up by the condiments and caring for the trash. He needs to be promoted to a lead!

I should have read reviews before trusting tradition. I ordered via UberEats and watched as the…read moredelivery driver waited 11 minutes to get my food. He arrived swiftly, but the FOOD was already COLD and the shakes MELTED. If a business cannot handle a lunch rush or just manage internal logistics effectively, they need to either restaff or reconsider being in operation. Adding to it, my combo was supposed to be dipped, but AGAIN it was merely sprinkled. I really hope the Portillo's in the city aren't as bad as the one in Gurnee has consistently been.

For what it looks like inside & out, the sandwiches will surprise you. I got the Chicago steak with…read morecheese & hot sauce, very delicious! The guy working the counter was nice & helpful. Just under $10 nowadays isn't bad. I'd definitely stop back in to try the sandwich I had or something else.

I haven't been to the hoagie hut since it left Highwood. I had some free time today and was…read moreactually craving an old-school hoagie. At first from the outside it looked like it was closed, but I don't judge it on the looks of the outside of the building. I ordered the original cheesesteak hoagie, and it did not disappoint. It's not the healthiest sandwich in the world, but it's not supposed to be. The staff seemed like it was the same staff from Highwood many years ago. When I opened it up out of the package, that distinct smell hit and I was pleasantly surprised at how it tasted just like it did back in the day. The 6 inch was just perfect and I'll definitely be back for when I have this craving again.

This dump is now permanently closed after an eviction on September 5th by the Lake county sheriff…read more I had been told how wonderful this place was and went there in August and the experience was absolutely terrible. I asked for a jumbo dog and 5 minutes later was told that they didn't have jumbo dogs anymore. The kid working inside had no clue as to how to run a fast food ordering place. We waited 20 minutes and got lukewarm hot dogs and I told my friend at that point, "never again." And 3 weeks later, the place was boarded up. Good riddance to bad garbage

Had a hamburger from your place. You guys cook them up in advance then put them aside when someone…read morewants one you put them in the microwave and serve them all dried out. Worst burger ever.

This location lost my mobile order, and they wouldn't fulfill my order even though I showed them…read morethe invoice. I went there twice, after arguing with them, I had to settle for the drinks, and lost my 10pc nuggets reward. I will file a complaint with corporate.

They Pretty much make your order the opposite of how you order it!…read more Clearly on my receipt I ordered a vanilla frosty And by the picture they clearly gave me chocolate frost??? Ordered my southwest salad with extra limes..... Get home and what do I get.... No limes what so ever.