The food is fine, but every single time I come to this McDs Drive Through I have to pull around and wait several minutes for my order. Today, I waited over 20 minutes, and they were not even busy. The excuse was that they just pulled more burger patties out of the freezer. How do you run out of those at 5 pm? While waiting, someone came out several times with orders that were not ours. We tried to give her our order number, but apparently they just try to remember what you ordered. Our order was for 3 people, and we had to repeat the order three times. Finally she had to take our receipt and go back to the kitchen to find out what happened. By the time we got home, some of the food was cold and we had aready consumed our drinks. They really need a different system for tracking orders that are waiting. Maybe try using the order numbers?? I agree with Steve S. that their waiting area is very hazardous. Narrow spaces, a steep incline, and a curb/speed bump you have to back up over into traffic. I tried to do their customer service survey online, but their receipt printer is not printing evenly and I couldn't read the numbers. Another thing that needs to be fixed. read more

Come on, McDonald's, get your crap together. If you can't manage curbside, drive-thru, and a lobby then don't have all the options. 40+ minutes to get the curbside actually delivered to the car. Total chaos in the parking lot with most drive thru customers having to park and wait after going through the line. And then, fries completely upside down in the bag? Come on, at least try to have some pride. Or you'll lose even more customers. read more

Sat in line for 45 minutes couldn't get out because the line was so far back. Insane considering this is suppose to be fast food I could have sat ina restaurant for the same price and less time read more

I waited for about 20 minutes for my breakfast bagel and an ice water. They came out FINALLY and gave me the bagel and forgot the water! I opened the bagel and WHERES THE BACON???? also where's the rest of the cheese?? Terrible service. The place is ran by teenagers who can't compile a bagel or get you your food without making you wait for 20 minutes read more

McDonald's - Bacon Egg Cheese Bagel - Burgers Near Me - Lake Stevens, Washington

So disappointed, its untidy, gross, and a mess. You'd expect a McDonalds to be normally gross and not clean inside but this one has over achieved those expectations. Trash everywhere no where to throw away your trash, messy tables with food all over the floors and seats. Definitely would not recommend if you wanted to sit down and eat read more

30 minute wait to order food through a drive thru. I thought this was fast food. Place is being mismanaged.

We recently went to this McDonalds location drive through. We didn't have to wait long to place an order. They actually had a decent meal deal for the price. We had to wait a few extra minutes at the window but our fries were hot and fresh. We got the new Minecraft happy meal toy and our order was correct. The lady at the window giving us the order was very friendly. We will definitely be back. We have not dined in yet but the outside of the budging and the parking lot was clean and tidy. read more

McDonald's - Menu April 2025 - Burgers Near Me - Lake Stevens, Washington

Had the honor of being served by Srdjan, local entrepreneur and leading designer of the SL brand. Great customer service and great food

TURNED AWAY AT THE DOOR WHATS THE POINT OF A LOBBY? I Visited McDonald's on Tuesday night at 6:30pm, after a 12 hour shift expecting a quick bite. Shocked to be turned away at the door by a rude employee (Karen) directing me to the drive-thru. Meanwhile, the lobby had 6 people waiting for their food and 15 cars tirelessly waiting in the drive-thru line. When I asked why I couldn't order inside, the lady told I had to use the drive-thru. The lobby is closed right now. Um, isn't the point of a lobby to, you know, serve customers? Waiting 30 minutes in a drive-thru line just to place an order is ridiculous. Seems counterintuitive to have a lobby if you're not going to let customers use it. Very disappointed in this experience. Maybe revisit your staffing and lobby policies to make the environmental more hospitable. read more

The layout is very bad. Putting the parking spots for the drive through at a downward incline was a stupid idea. The parking lot driveway behind it is as busy as a main thorough fare. Its extremely difficult to back out, especially into on coming traffic. Its constantly busy and I have been parked several times and had to wait over thirty minutes for my food. When the Oreo pies came out we had to wait an hour. The parking lot is all packed and too dangerous to back out of 80% of the time. read more

Worst McDonald's in the continental United States! Better chance of not seeing a homeless person in pioneer square than getting the correct food. here. Whatever slop you do get will be a piping 70 degrees Fahrenheit... also, make sure you have an hour to spare when utilizing the drive through at night. Fuck this place, for real. read more

I was harassed and shouted at by a young female employee for not pulling around to the parking space to wait on my order. One large mocha frap twice blended and an ice tea for my wife. They can make us wait for 20 minutes behind large orders, but we catch hell if we don't pull around. Being scolded by a Bully employee isn't going to fly with the Marine veteran. By the way I'm 67 and retired read more

If there was a way to take away stars I would. Be prepared to wait till sunrise when you go through the drive through at night. Terrible place. read more

This place should be shut down honestly, I stood in the restaurant waiting for my burger for 35 minutes and watched 2 employees unwrap burgers and look in them to see what they were no gloves... tossed them in the bag and handed them out the drive through. I asked for a refund and told them why... they said they didn't do that to my burger. He said it doesn't matter you shouldn't do it to anyone's burger. The health department needs to check this place out. read more

This is the absolute worst McDs in the country. Every single time - they have you wait in the driveway, last time it was 35 minutes, and they still got our order wrong. They are rude, and when you use the app be prepared to wait even longer. They care more about Uber Eats than the customers in their store. It's yet another example of pure incompetence, disdain, and a general lack of caring. Customer service and quality don't exist here! read more

The food is always cold. The people are always rude and this McDonald's seems to have nasty food compared to the rest of McDonald's.

do they always have old fries? outside of the rude customer service( no greeting, no emotion, no smiles, they all looked like they hate their jobs), the fries were COLD AND OLD! even my 7yr old was disgusted and that kid will eat any fry but not these... read more

McDonald's - OLD FRIES! i feel like my teeth are going to break chewing these! what a waste! - Burgers Near Me - Lake Stevens, Washington

$50.00 for our good, all was cold, fries were terrible. Come and rubbery. We have to wait in curbside parking with 6 other cars, just to receive cold food, very disappointing. read more

Service was quick and they were friendly at the window, but when I get home the chicken sandwich is almost black, lame, check the fries and they were cold and soggy, its less than a 5 minute drive so I know they came like that read more

There has never been a worse McDonald's experience than this one. Routine 30+ minute wait times in the drive through.. Food is often cold or wrong.. i don't understand for the life of me how you can be this bad for this long of a time period.. or why i gave it another chance?! I promise.. this is the very last time. read more

"open 24 hours"... always closed at night??? order always wrong and staff not friendly

I'm obligated to preface my rant by saying that I don't usually leave reviews. And no, I don't just say that for hype. I'm not a Karen and I've left perhaps 3 reviews in my entire life. But this McDonald's deserves every word I wrote. To start with some optimism, the pre-made food is as delicious as one would expect from a McDonald's. Very rarely is it inedible. (With one exception - the oatmeal is often so watered down that you feel like you're stranded in the Amazon rainforest fishing for any scrap of sustenance that will sustain you. Don't be too hard on yourself when you finally take to drinking the oatmeal like a chunky slurpy. It's demoralizing, but you gotta do what you gotta do. Just don't make eye contact with anyone as you do it. You WILL be judged). The staff are also friendly and admittedly accommodating when they mess up, no questions asked. ...which is 98% of the time. The limit does not exist how often this staff mess up the orders. I understand that most of them are younger kids working a first job, but if this is what we have to look forward to for the working future of the United States, move somewhere else. Anywhere else. It's almost statistically impossible to mess up this often. Like it's intentional. I often question if this McDonalds gives bonuses to staff for leaving out items. They must have a covert money laundering scheme. Mattress Firm has nothing on this McDonald's in a laundering competition. Like a disappointed father forced to helicopter pilot their oblivious child, I have to check the bag every time I go here. Sometimes I'm too annoyed to park and check, so with guilt I rummage through the bag before I drive away from the window. The staff watching me as I scratch the depths of the bag to find what is inevitably missing. I sheepishly look up at them, like Gollum begging for a second chance to hold the one ring, one last time. It's demeaning and I have second-hand embarrassment for them, and first-hand embarrassment for myself. There are times I've pondered investing in McDonald's stock solely because of how much money they must make by not giving customers the complete order. That or I should receive a massive tax return from the IRS for how much I involuntarily donate to this McDonald's by way of missing food. One way or the other, I'd be made for life. All in all, my chief complaint is the complete lack of regard for accuracy of orders. Whether there are missing items (97% or the time) or incorrect items (95% of the time), there is almost always something wrong. The trumpets of heaven and god himself could not save this McDonald's from its mistakes. Yet with complete disdain and frustration, my boyfriend and I can't help but crawl back each weekend to give them another chance. One more try to get our breakfast order correct. And to this day we wait. read more

I am so frustrated about our experience tonight that I had to wait half an hour to leave a review, because I wanted it to be fair and not posted out of frustration. The last few times I've tried to order through the app, it's processed my order, and when I arrive, my order "can't be found". We ordered again through the app tonight while sitting in the parking lot. I was surprised that it actually went through. Despite other people coming and going in the curbside spots, curbside was not an option when I ordered (inside; I heard an employee say they turned it off). Ok, no big deal, I'll just go in and get it. We walked in, and I'm not even sure I can do the scene justice. There were at least seven employees, and the only people that actually appeared to be doing anything was the *one* person in the back slinging burgers, and the young man in the white shirt that I can only assume is in management. Everyone else was standing around looking confused. We waited over half an hour for our order. This location has *never* gotten our order correct. I'm tired of having to drive back to get something that was forgotten. We checked our order on the spot and wouldn't you know it- it was wrong. So I'm standing there patiently waiting for someone, anyone to acknowledge me. I know the burger slinger is busy. I know the manager is working. The rest of the staff, although apparently not doing anything, could not be bothered to ask what I needed. I finally got the manager's attention and he asked if I wanted to take my order over to the register. Huh? No. I just want the damn food that's missing. I don't need to order more. I don't need to take it to the register. He finally understood that I was just missing food, and fixed it. It took over half an hour from the time we ordered to the time we got our incorrect order. Other things that frustrated me? Every single drink except Fanta was unavailable for purchase in any size on the app. They had a healthy supply of cups, and the machines were not out of order. Additionally, everyone knows they've raised the drink price to $1.39, but their digital board still showed ads for $1 any size- and then when the drink options popped up, they showed as $1.39. Pick one. The lobby was increasingly filling with other people in our position; remarkably the drive through line wasn't very long. At least half of the orders picked up before ours while we were waiting were missing something. I don't know if this location is franchised or corporate; either way, someone needs to step in and straighten this location out. It wasn't a staffing issue tonight. They had the bodies. The only thing that could've made this review even better would've been if we'd tried to order milkshakes and were told their shake machine is down- because we all know that's a damn lie. read more

Easily the worst McDonalds I've been to. The team is friendly and kind but the time it takes to get through the drive-thru at any hour is ridiculous. There are standards that are clearly not being upheld and by the time you get the food, it's cold. Also-why are there 2 drive-thru speakers in the same lane? Lame all around. read more

I have a dairy allergy, and more often than not, when I ask for no cheese they put cheese on it. And it's not like I can just scrape it off because that would be taking off the meat. The service of the first window was very nice, and so was the second. It is just the cooks who aren't able to pay attention to a sticker is the problem. read more

McDonald's - Sticker that clearly states no amrcn cheese - Burgers Near Me - Lake Stevens, Washington

No cheese or egg on my egg and cheese McMuffin definitely could do better horrible service just terrible

My Mom took my kids to this location today and received absolutely terrible service. They spent about $80 on 5 meals and mcflurries. They received their food and went to eat. As they were passing around their food they realized they were missing two fries and an ice tea. My daughter's boyfriend took the receipt and went up to the counter to get the missing items. He let the person at the counter know (this person said they were the manager on duty) and waited. We understand that they were busy, but busy and bad customer service are different things. After quite a while, some of the party was practically done eating so at this point my mom went up front because clearly they had ignored my daughter's boyfriend or were just not taking care of those items. My mom asked if someone could please help since he had been waiting a while and she was told they would have to continue to wait. At this point that is extremely inappropriate to ask since they had already been waiting and could have paused helping people who haven't paid yet to grab two fries and an ice tea. My mom became upset because people were packing up other orders and this person could have stopped what they were doing for a minute and provided adequate customer service. They told my mom they were not going to help her and now this location has stolen money from her and they left the receipt on the counter. My daughter also let me know there was a hair in her food and their mcflurries were half empty. At this point the entire meal should be refunded. I worked in the retail service industry for 20 years, the majority of that as a manager and I would never have treated a customer this way. I would have paused what I was doing and took care of the customer who had paid and had been patiently for quite a while. If this is the type of service a manager provides this McDonald's needs some serious retraining. read more

Cold food after waiting 20 min in drive thru. Went in and complained and was given a fresh box of more cold fries. No thanks. Never again.

Seeing as this is a McDonald's my expectation is already in the basement. It's April 5th 2024 and at about 10:15-10:30 am I went for breakfast through the drive thru. The first woman taking my order was great. A big breakfast with hot cakes sub for round eggs (the non scrambled kind.) and a sausage and egg biscuit with cheese meal. I get home and most of it is ok but it looks like the one round egg was thrown in at the last second because it was not in the big breakfast container and it was cold. Gross. This was the absolute last straw. Before this meals were incorrect as well. If this is a franchise, c'mon! If it's corporate still, wow just wow. read more

My shamrock shake was so not good mouthful of syrup. Wrong sauces too. The sauce they gave us was also just loose in a nugget box? read more

McDonald's - Shamrock Shake - Burgers Near Me - Lake Stevens, Washington

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If you have a half hour to waste while you wait for your order that will inevitably be made incorrect this is the McDonalds for you.

I ordered 2 large fries using the mobile app $1 deal. It seems McDonald's love f*cking up this order some how. Either by not providing sauce napkins, delivering the wrong size of fries. Or messing up the entire order. Today. They decided to over salt my fries. So I went in for a replacement and the photo I provided is what I got in return. More over salted fries. Like someone dropped an entire salt shaker into the bin. I wouldn't even feed these fries to my dog. read more

McDonald's - More over salted fries. Like someone dropped an entire salt shaker into the bin - Burgers Near Me - Lake Stevens, Washington

Watch out, you may get hurt from the employees here. They like to talk down and they may Grab you and hurt you. I was at this McDonald's at 2:16 pm on February 8, 2020 and I have seen this in action. There was a lady in front of us waiting for help and all the employees didn't care about us. The employees need to Realize the customers are first, she didn't want help herself at the kiosk and waited 8 minutes for someone to help her at the counter. These kids need to realize the kiosk is going to take their jobs. They clearly have no customer service skills here though so maybe that's best This pic is from when the kid at the counter grabbed the woman's hand and knocked these off the counter - which hit our kids Employees shouldn't be beating up on customers I think McDonald's should train all their employees to be nice to customers. I hope they aren't training their employees how to be a animal! read more

McDonald's - This is what happens when a McDonald's employees gets mad at you - Burgers Near Me - Lake Stevens, Washington

Annoying that I placed order online and when I got to the store the lobby was Closed and I couldn't do drive up. I had to go through drive through- I didn't have time to do that - the app should let you know how you can pick up and lobby was locked read more

Yesterday order was 16.00 for breakfast family two days later the same order came to 19.00 dollars WTH not to mention the extra gas wasted not really their problem I had a long week but seriously long lines slow staff or a ever changing staff you can do better McDonald's read more

TERRIBLE TERRIBLE service. By far the worst McDonald's I've ever been to. We always wait 30+ minutes but tonight took the cake. Ordered 3 apple pies, a shake, and fries. We waited 40 minutes in the car. They didn't even have anything ready after 30 minutes. Never again coming to this location. Stay far far away if you want FAST food, this location will make you age. read more

No enough staffing to maintain normal hours. Drive thru line averages over half and hour after 6pm. Plan on a long wait in drive thru. Your food may be cold. They are trying hard to hire, but it seems like the owners are content with three people working after 6. 2 to make food and one to take orders. read more

I made a mobile order for breakfast at around 10:15 am and i got there at 10:40am when i got there i was told my order would be cancelled because i arrived past 10:30 and that they were no longer serving breakfast i was left shocked and a little pissed off. She tried to explain to me that they don't start making my order until i'm there but that's simply not true because i have done this before multiple times at this specific location and i have never had them cance my order they always have it ready for me when i get there. also i had paid for my food online in advance so regardless of the time i feel they should have had it ready since they always did before. this is the only mcdonald's i go to because it's the closest to where i live but after this experience it makes me not want to come anymore. read more

Every time I come here i'm in the drive through for at least 20 min. They're short staffed and the service is trash.

This has to be the worst Mcdonald'ss in Snohmish County period possibly the state. Even the the ones in Everett have better service and know what they are doing. I went thru drive thru this afternoon only car in drive thru besides truck behind me ordered over priced food 2 meals, paid first window drove to second made me wait 5 minutes then directed me to pull into a stall to wait for food. The truck behind had to do the same as we waited 15 minutes 5 cars got there food and 3 door deliveries. I was getting pissed and was going to go inside but the teenager came out with food. Fries were cold and order was wrong a double quarter pounder meal doesn't mean 2 cheeseburgers lol What a joke I'm done with McDonalds, I'll spend my money elsewhere like Nick Jr.'s or any of the other burger joints around Lake Stevens read more